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ANA Crowne Plaza Kobe

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ANA Crowne Plaza Kobe
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896 Reviews from our TripAdvisor Community

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Showing 242: English reviews
San Diego
Level Contributor
81 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here for 1 night while on business in the Kobe area. The hotel is located above the Shin Kobe train station which is quite convenient. That said, the room I was given was very dated, and it took some time for the AC to kick in...it was 106 degrees that day. The staff was friendly and very fluent... More 

Helpful?
Thank Sameer R
Masa997, Guest Relations Manager at ANA Crowne Plaza Kobe, responded to this review

Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely, More 

Brussels, Belgium
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Nice area, nice room but above all great English speaking staff. They recommended a great local restaurant, event if I feel that they are responsible for its popularity among tourists and the weariness of the Chef. Late checkout of you become an ANA member (free). Or maybe it was early check in, not sure.

Helpful?
Thank Al W
Masa997, Guest Relations Manager at ANA Crowne Plaza Kobe, responded to this review

Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, More 

Placitas, New Mexico
Level Contributor
173 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was a famous hotel and a great restaurant up on the 36th floor and the room we had also had great views of the city. It's just a short walk on a covered pedestrian bridge from the Shin Station to the hotel. Also very convenient for access to the subway. Right behind the Shin-Kobe station, the Nunobiki Falls with... More 

Helpful?
Thank 44dave56
Masa997, Guest Relations Manager at ANA Crowne Plaza Kobe, responded to this review

Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, More 

Salem, Wisconsin
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Loved the hotel, very beautiful and clean. Great location and convenience to the trains. The staff was very nice and helpful. The breakfast was good with a wide variety of food, including some healthy options. I had a wonderful view of the city, beautiful at night.

Helpful?
Thank dbunnies
Masa997, Guest Relations Manager at ANA Crowne Plaza Kobe, responded to this review

Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, More 

New Haven, Connecticut
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After having stayed in over 5 hotels during our trip to Japan, we would rate this hotel the worst of the bunch. That said, this hotel is supposed to be one of the nicest hotel in Kobe, so I'm glad we were here an not in another hotel. Location is excellent -- a few steps from the train station. Something... More 

Helpful?
Thank snookies608
Masa997, Guest Relations Manager at ANA Crowne Plaza Kobe, responded to this review

Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely, More 

Scottsdale, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Hotel is excellent in every respect and a good value. Rooms are large, clean, and staff is very customer-oriented. This hotel has everything I look for in a hotel. It is attached to the Kobe Shinkansen station, which is very convenient if you are taking the bullet train. Staff is fluent in English and very pleasant. This 4-star hotel is... More 

Helpful?
1 Thank THDUN1
Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear THDUN1 Thank you for taking the time to post a review on TripAdvisor following your recent stay with us at ANA Crowne Plaza Kobe. We are o course delighted that you chose our Hotel and I am delighted that you truly enjoyed your stay with us. With nearly 600 rooms in our inventory we do offer our guests a... More 

Mississauga, Canada
Level Contributor
104 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very convenient-located right across from train station. Large rooms with great views of mountain. Excellent fitness facility as well! Service is unbeatable---there are some restaurants within the complex and you can walk to the quaint area in 15 minutes!

Helpful?
1 Thank nuyu2013
Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear nuyu2013 Thank you for taking the time to post your very kind review on TripAdvisor following your recent stay with us at ANA Crowne Plaza Kobe. Our location (next to the Shinkansen Bullet train station) is certainly very convenient for guests arriving by bullet train as there is a covered walkway (250m) that leads guests directly into our building.... More 

Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 17, 2016 via mobile

The room size is not too small . The normal size for japanese hotel.. Nice view at night. Near to shin-kobe station and next to herbs garden. Easy to find wagyu n kobe restaurant. Check in time 3 pm. ?

Helpful?
Thank Jusni C
Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear Jusni C Many thanks for taking the time to post a review on TripAdvisor following your recent stay with us at ANA Crowne Plaza Kobe. I am happy that you enjoyed our wonderful views and with our guest rooms located on floors 14 to 37 we indeed offer fantastic views of Osaka Bay to the East and Kobe Harbour... More 

Osaka, Japan
Level Contributor
131 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed July 4, 2016 via mobile

Booked a non-smoking room for one night here. The check-in didn't go smoothly as the guy at the receptionist insisted my reservation was a smoking room, and non-smoking room was full. Though just a simple apology would settle everything, perhaps it was just too difficult for him. I do appreciate him for upgrading my room, but I believe Crowne Plaza... More 

Helpful?
Thank extr3me_84
Thomas M, General Manager at ANA Crowne Plaza Kobe, responded to this review

Dear extr3me_84 Thank you for taking the time to post a review on TripAdvisor following your recent stay with us at ANA Crowne Plaza Kobe. I am delighted that you enjoy our location as well as the views from our Hotel. I am very sorry that your check-in experience did not meet your expectations and I am very sorry that... More 

Melbourne, Australia
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed June 15, 2016

Excelent place to stay Breakfast is not to my tasye, even do I am tking asian breakfast all the time, this food is not to a standard i would expect from the hotel as the place is runned by an europen GM as far as i understand - room to improve Every time in Kobe I stay here. It is... More 

Helpful?
Thank landueli
Megumi1016, Manager at ANA Crowne Plaza Kobe, responded to this review

Dear landueli, Thank you very much for your recent stay with ANA Crowne Plaza Kobe and also taking your time to put your valuable review about the experience through TripAdvisor. We are trying to balance the local menu and western menu to conform the guest's expectation as an international hotel, so your comment on the breakfast was very much appreciated... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located near Mt. Rokko, the ANA Crowne Plaza Kobe is a well-known local landmark. With a commanding view of Kobe Port, the hotel is prefect for savoring the unique charms of one of Japan’s most international cities. Directly accessible from the nearby Shinkansen and subway line, the hotel is also a two-minute train ride from the heart of Kobe. With such excellent transportation access, the hotel is an ideal base for all of your business and leisure needs. To meet a variety of needs, along with 593 guest rooms, the hotel is equipped with 23 banquet rooms, 9 restaurants and bars, Angsana Spa, and a fitness center. ... more   less 

Additional Information about ANA Crowne Plaza Kobe

Address: 1-1 Kitanocho, Chuo-ku, Kobe 650-0002, Hyogo Prefecture
Location: Japan > Kinki > Hyogo Prefecture > Kobe
Price Range: $124 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANA Crowne Plaza Kobe 4*
Number of rooms: 593
Reservation Options:
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Also Known As:
Ana Crowne Plaza Kobe Hotel Kobe
Kobe Crowne Plaza
Hotel Style:
#4 Spa Hotel in Kobe
#6 Luxury Hotel in Kobe
#7 Family Hotel in Kobe
#7 Business Hotel in Kobe
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