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Oriental Hotel

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362 Reviews from our TripAdvisor Community

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Showing 85: English reviews
Hong Kong, China
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The room was cozy, clean and well appointed. I liked the shower room and the dressing table. Staff are very polite and professional, we use e-mail to inform the hotel we would be delay the check-in time but soon get a reply. The lobby is small but elegant, you can see the beautiful night view from there. Parking waiting area... More 

Helpful?
Thank kittywong2015
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear kittywong2015, Thank you very much for your glowing review of us here on TripAdvisor. Needless to say, we are pleased to hear that you enjoyed your visit with and very much look forward to having the opportunity to serve you again! Thank you again and we hope you have a great day. More 

Brent
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 3, 2016

The hotel is well located, close to Harborland and also the Sanomiya Station and shopping area, yet its quiet and comfortable. The rooms are not big, but that is expected, however they are well designed. The shower is quite large and there is a separate bath as well. The lobby, restaurant and bar on the 17th floor have a wonderful... More 

Helpful?
Thank Terence S
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Terence S, We sincerely thank you for taking the time to share your experience with us and the wonderful community here on TripAdvisor. Of all the kind words you shared with us, we are most pleased to hear that our service helped make your stay a memorable one. We look forward to having the opportunity to serve you again. More 

Honolulu
Level Contributor
152 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed June 8, 2016

My husband stayed in the original Oriental Hotel and was eager to see what this new one was like. He found nothing the same except for old photos, but I found the decor rather fascinating: completely modern but with a color scheme reminiscent of a hundred years ago. The hotel has some of the basics right: a very comfortable bed,... More 

Helpful?
Thank susanmccallum
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear susanmccallum, Thank you for your most thorough and honest review of us here on TripAdvisor. We dearly value our guests comments and work very hard to make sure we build on them to better ourselves and the service we provide. Allow me to start off by saying that we have shared your comment with our staff and I would... More 

Scottsdale, Arizona
Level Contributor
114 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 30, 2016 via mobile

This is by far one of the best hotels I have ever had the pleasure of staying, while on business, or pleasure. The staff is obviously well trained, and focused on customer service. The rooms are very well appointed, in every aspect. A return is in my future.

Helpful?
Thank george t
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear george t, Thank you for your most flattering words of us here on TripAdvisor. I'm sure I can speak for all establishments worldwide when saying that there is nothing more satisfying that a happy customer. We would love nothing more than to have the opportunity to serve you again in the future. Thank you again for your review and... More 

Melbourne, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 29, 2016

My husband and I stayed 2 nights. Staff were very obliging, nothing was too much trouble. Laundry service was excellent and reasonably priced. Room very clean and functional. Rain shower was fantastic. No shortage of amenities. Conveniently located near the port (useful as we are cruising). 8 minute walk to shops Diamaru and all the upmarket shops are surrounding this... More 

Helpful?
Thank RITA M
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear RITA M, Thank you very much for your review of us here on TripAdvisor. We are very pleased to hear that you and your husband enjoyed your stay with us as well as our service. We would most definitely love to have you back and look forward to having the opportunity to serve you again. More 

Oxford
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 13, 2016 via mobile

What I experienced here was almost great including the staff's attitude when I was forgotten and kept waiting. So I have pretty much stuck in a dilemma, between scoring "poor" and "very good" but decided to go with "poor" this time. - Is 5000 JPY worth a higher floor room? I am probably too used to complimentary room upgrade. I... More 

Helpful?
Thank mecchi
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear mecchi, Thank you for your honest review of us here on TripAdvisor. Please allow me to start off by offering an apology to you for not turning on the air purifier prior to your check-in. It was an oversight on our behalf and we have introduced an updated checklist system to ensure it does not happen again. We sincerely... More 

Omaha, Nebraska
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 5, 2016

Hotel was very accommodating when we arrived early for our check-in. They were more than willing to secure our bags until the 3:00 pm check-in. Once in our room we were not disappointed. The rooms are large compared to most hotels in Japan. We had a king size bed with a wonderful view. What others have said about the open... More 

Helpful?
Thank lifeistoogood
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear lifeistoogood, Thank you for your most flattering review of us here on TripAdvisor. We are thrilled to hear that you had a great and relaxing time here at Oriental Hotel. As you know from reading previous comments, we strive to give each and every guest a memorable and relaxing experience. As with all comments, we will continue to use... More 

Estoril
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 10, 2016

I stayed at the Oriental at the beginning of March with my wife and son and throughly enjoyed this hotel. It was a ten minute walk to the train station and the harbor area in the opposite direction. It was surrounded by upscale shops, and about 5 minutes to China town. We also enjoyed strolling through the Higashiyuenchi Park in... More 

Helpful?
Thank TrippyTravels
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear TrippyTravels, First of all, great name! Secondly, thank you for your most flattering and detailed review of our establishment. Your kind words and comments have been shared with our team. We hope that your child didn't have too much trouble sleeping throughout the night. For reference, our deluxe rooms (corner rooms) have a separated bedroom and bathroom as do... More 

hong kong
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 9, 2016

Spacious rooms with tasteful oriental decor. Good location in a premium area. Extremely good service e.g. Helpful restaurant recommendation and speedy booking. Highly recommended. Very good value. One would expect to pay more for such a hotel stay.

Helpful?
Thank BBCCHongKong
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear BBCCHongKong, Thank you for your sharing your thoughts with us here on TripAdvisor. We are humbled by your kind words and recommendation. It is our goal to give each and every guest the upmost level of service while staying here with us at Oriental Hotel. We look forward to having the opportunity to serve you again. Have a great... More 

Minneapolis, Minnesota
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 5, 2016 via mobile

Stayed for six nights in April for a family trip with two teens. We stayed in two connecting rooms. Rooms are modern and well appointed--Convenient lighting, great shower and bath and Japanese toilet. Ample storage space, hair dryer, bath and shower items. Hotel is quiet and understated with beautiful views from the reception desk and restaurant on the 17th floor.... More 

Helpful?
Thank Stumbalina23
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Stumbalina23, Thank you very much for choosing Oriental Hotel during your visit to Kobe and sharing your experience with us here on TripAdvisor. We`re thrilled to hear that both you and your family had a comfortable and relaxing time while at Oriental Hotel. Hopefully you had some time to experience all that Kobe had to offer as well as... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
MAIN DINING by THE HOUSE OF PACIFIC
MAIN DINING by THE HOUSE OF PACIFIC
Cuisines: Italian, Vegetarian Friendly
Steak House Medium Rare
Steak House Medium Rare
Cuisines: Steakhouse, Grill, Fusion
The Bar J.W. Hart
The Bar J.W. Hart
Cuisines: Italian, Japanese, Bar, Cafe, Pub
Sushi Kanbe
Sushi Kanbe
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Oriental Hotel

Address: 25 Kyomachi Chuo-ku, Kobe 650-0034, Hyogo Prefecture
Location: Japan > Kinki > Hyogo Prefecture > Kobe
Price Range: $185 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oriental Hotel 4.5*
Number of rooms: 116
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kobe
#2 Luxury Hotel in Kobe
#2 Spa Hotel in Kobe
#2 Family Hotel in Kobe
#3 Romantic Hotel in Kobe
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