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Hotel Emisia Sapporo

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Hotel Emisia Sapporo
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596 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Reviewed 3 weeks ago

The hotel is situated in between a JR train station and the subway metro Tozai line. Works perfectly for us who did not drive and depended heavily on transport. There is a 7-eleven, Lawson, 2 supermarkets, 4 shopping complexes within 3 minutes walking distance. The service is impeccable, the breakfast was scrumptious, no complains at all!

Thank Wong B
Hong Kong, China
Reviewed 3 weeks ago

The location is close to station and shopping mall, and parking is free as well. The view from room is nice. The paid public bath is large and clean. The breakfast is good with lots of local produces. But the room is a but dated and noisy.

Thank Ying1213
Reviewed 4 weeks ago

The hotel is right outside the exit from Shin-Sapporo station and a quick ride to Sapporo station downtown. The train from Hakodate stops at Shin-Sapporo first before Sapporo so it was easy to hop off and drop my bags with the JR pass. Buses in the station will also take you to the historical village of Hokkaido. Reception kept my...

Thank LondonE7
Haltom City, Texas
Reviewed November 1, 2016 via mobile

This hotel looks great from outside and the common areas are good, but the rooms are old and need updating, starting with the carpet, which has stains on them. They also don't have a gym, it would be a good addition.

Thank Jig P
Kyoto, Japan
Reviewed September 2, 2016

This hotel is convenient to train, subway, and hotel staff are friendly and helpful. The rooms are relatively clean, however the room decor is a bit old, run down and items are outdated, such as the water purifier and toilet washlet, which could not be used properly and was leaking. I feel that the hotel price was a bit high...

1Thank michimako
HotelEmisiaSapporo, マネージャー at Hotel Emisia Sapporo, responded to this review

We are deeply honored to have you visiting us this trip. We are truly sorry for the disappointing service, even though you took time out to visit us this trip. All our staff have been alerted of your candid comments. Your constructive feedback will serve to be a source of encouragement for all our staff members working hard to provide...

Kauai, Hawaii, Usa
Reviewed July 26, 2016

We stayed in this hotel when we visited the Yuki Matsuri Snow Festival in Sapporo in February. This hotel is a 5 minute walk from the train station. The hotel is popular for weddings so it has it's own chapel and a wonderful pastry shop. The hotel has 2 towers, each with it's own set of elevators. The hotel has...

Thank Placido V
HESRooms, 支配人 at Hotel Emisia Sapporo, responded to this review

Thank you for your stay with us. We are happy to know you had a good stay with us. About gym, we do not have it in our hotel, however, we will consider about it when we have next renovation. Thank you for your important idea and comment. Hotel Emisia Sapporo, Director of Rooms, Obara

Singapore, Singapore
Reviewed June 27, 2016

Hotel is located conveniently near to the Shin-Sapporo station, hence easy access to dining and shopping. Several car rental companies are also located nearby, all within minutes by foot. We are a family of 5 and got a big room with 4 single beds. The room is considered big by Japanese standard, toilet and bath is also big and clean....

1Thank LowYC
HESRooms, 支配人 at Hotel Emisia Sapporo, responded to this review

Thank you for your stay with us. We are happy to know you had a comfortable stay with us. The family room you stayed is only a few we have, but these rooms are popular for group use. We are glad you liked that room. We are looking forward to have your next reservation soon again. Best Regards, Hotel Emisia...

Kuala Lumpur, Malaysia
Reviewed April 13, 2016

Location: Conveniently located where JR station was 5 min walking distance and subway just across the road of hotel's main entrance. Room: Stayed in a twin room. Size wask ok, clean room with very comfy bed. Bathroom: Small as usual (Don't expect large bathroom in Japan) but clean and hot water worked fine. Wifi: Free wifi worked fine for me

1Thank Nt_Angel
HESRooms, Reservation Assistant Manager at Hotel Emisia Sapporo, responded to this review

Thank you for your stay with us, and thank you for your comment. There are many room types we have, and some of them are large room. If you have chance to visit to our hotel again, please think about that larger room types also. We are waiting for your reservation in near future.

Melbourne, Australia
Reviewed February 5, 2016 via mobile

Stayed 4 nights in smoking room. The room was not large but adequate however the furniture is in need of an update as was the kettle and some furniture was marked and grubby. The bed and linen was good which is one of the main things I look for. House keeping was good and room on 22nd floor had good...

Thank Stephen M
HESRooms, Reservation Assistant Manager at Hotel Emisia Sapporo, responded to this review

Thank you for your stay with us. We are sorry that we cannot make your stay comfortable. we can bring coffee and tea supplies more, so from next time, please contact to guest service center by phone. We have Video on Demand in all guest rooms when you buy TV card at elevator hall, then you can have more English...

Singapore, Singapore
Reviewed January 6, 2016

Emisia Hotel's room was clean and spacious.Front desk check in staff was efficient but not friendly when we checked in on 16 Dec.However ,we had encountered nice,helpful staff in between..Views from our room 27 th floor was really Beautiful!! There are 3 shopping Malls near Emisia.Convenient if you are hungry,there's & Seven -Eleven Store nearby at the JR (Shin-Sapporo). Easy...

Thank happyla138
HESRooms, Rooms Assistant Manager at Hotel Emisia Sapporo, responded to this review

Thank you for your stay with us, and also thank you for taking time for us to make a comment. We will re-training all our lobby and front staff to have hospitality and "omotenashi" once again to make all guests comfortable. We are looking forward to have your reservation soon in near future.

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question


  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Emisia Sapporo, the place where smiles and happiness overflow! Experience the beauty of Hokkaido in any season and experience the type of sophisticated Japanese-style hospitality which only our hotel can offer. ... more   less 

Additional Information about Hotel Emisia Sapporo

Address: 5-5-25 Atsubetsu Chuo 2 Jo, Atsubetsu-ku, Sapporo 004-0052, Hokkaido
Location: Japan > Hokkaido > Sapporo
Price Range: $51 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Emisia Sapporo 4*
Number of rooms: 512
Reservation Options:
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Also Known As:
Sheraton Sapporo
Sapporo Sheraton
Hotel Style:
#11 Spa Hotel in Sapporo
#16 Luxury Hotel in Sapporo
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Emisia Sapporo staff and other travelers.
4 questions
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Questions? Get answers from Hotel Emisia Sapporo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the corner rooms are pretty spacious, but the closet is for some reason situated in the middle of the room, close to the door entrance.”
 of 5 bubbles michimako, Sep 2, 2016 | Read review
“Non smoking & high floor”
 of 5 bubbles happyla138, Jan 6, 2016 | Read review
“Use high rooms for beautiful views”
 of 5 bubbles KanoSouthCarolina, Jul 7, 2015 | Read review
“not recommend”
 of 5 bubbles bill329, Jun 25, 2015 | Read review
“Stay somewhere else.”
 of 5 bubbles Y8591WEjohng, Apr 4, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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