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New Otani Inn Sapporo

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New Otani Inn Sapporo
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416 Reviews from our TripAdvisor Community

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Showing 42: English reviews
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Phnom Penh, Cambodia
Reviewed 3 weeks ago via mobile

We came to stay in this hotel during a family tour with two very young kids. We were given a Smoking room; then we tried to request a room change and even willing to change floor or price, but they somehow were not able to give us one. They did however, tried to put some kind of humidifier to cleanse...

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1Thank Food_Icon
Reviewed 4 weeks ago via mobile

The hotel is located conveniently to get around the city of Sapporo. And the room was quite clean, spacious and new, however, it smelled of new paint. But, Loved Apple TV they got cause I don't watch much Japanese TVs. The breakfast buffet was ok, not as various as expected but nicely prepared. The hotel lobby was much smaller than...

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Thank Kelly Jubin L
Singapore
Reviewed January 17, 2017

We stayed in New Otani Inn Sapporo for 3 nights, early January this year. We booked a twin smoking room. The room is slightly bigger compared to other normal rooms in other hotels. Our view is facing a neighbouring hotel, called Richmond Hotel. The room window is able to open slightly, if you need to freshen up the room with...

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Thank nauzijah
Reviewed January 2, 2017 via mobile

A last minute biz trip and a last minute booking. For some reason - all hotels in Sapporo were v booked up. Stayed at Otani Hotel else where. Assumed this is going to be the same. It was decent. Typical Japanese hotel. Booking was through hotel.com and assumed it was the cheapest room. It was ok spacious by japanese standard....

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Thank Sammy L
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for staying at New Otani Inn Sapporo and posting your feedback about us. We look forward to welcoming you again.

Singapore, Singapore
Reviewed December 29, 2016 via mobile

I find that the counter staff here not as friendly as those in other hotels during my stay in Hokkaido. They give u a perplex look each time you ask them something, as though we are bothering them. The rooms are also a bit dated, but I do give them credit for the cleanliness.

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Thank kschyuan
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for staying at New Otani Inn Sapporo and posting your feedback about us. We are very sorry to hear the inconvenience regarding behavior of our staff. We shall take some appropriate measurements and training for improvements.We hope that we may have the pleasure of welcoming you back here and show improvements.

Reviewed November 1, 2016 via mobile

Just a few minutes walk to Odori park. Rooms are small but adequate. That's to be expected. Within walking distances to all who craved shopping and eating and then some. Had excellent Hokkaido ramen at Kura nearby.

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Thank Lawrence L
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for staying at New Otani Sapporo and taking time to write your feedback about us. We look forward to serving you again.

Reviewed October 2, 2016 via mobile

The foyer and upstairs restaurant looks great in this hotel. Even though we paid for two adults and a child under 10 yrs and made special notes upon request booking form, our room was only a small double. We paid $75 extra for a rollaway bed. Staff polite but rooms are a bit stale. Air con did not work well...

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1Thank Dee L
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for staying at New Otani Inn Sapporo and taking time to write your feedbck about us. As we read your comments, we understood how you felt disappointed. We assure you to do our best to provide our high standard of service. We appreciate you bringing these matters to our attention. We look forward to serving you...

Reviewed September 17, 2016 via mobile

夫婦でオータムフェスタを訪れました。札幌駅から5分。大通り公園まで5分、すすきのも10分前後で徒歩圏内の好ロケーション! Stayed there for 3 nights and got very remarkable customer service. Asked about their suggestion for dinner twice and both of them were very impressive and reasonable price. Mr. Kudo, Manager of the hotel made reservation calls just in front of us with his smile, Just like he's introducing us as his friends. Room was nice and clean, breakfast...

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1Thank Jun M
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for posting a wonderful comment regarding your stay at New Otani Inn Sapporo. We are very pleased to hear that our staff,especially Mr.Kudo,were able to provide services to make your stay memorable. We will continue our effort to provide high quality service. We look forward to welcoming you back again soon.

Reviewed August 27, 2016 via mobile

Booked through hotel.com . V much last minute. Managed to get a good deal and ended up there. At the time of booking - I mistakenly thought it was New Otani and thus had high expectation. I thk (not 100 pc sure) the Inn is different from the Hotel. Maybe someone can advise / clarify. Location is quite central. Lawson...

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Thank Sammy L
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you for staying at New Otani Inn Sapporo and for taking the time to write your feedback about us. We look forward to welcoming you back again, hopefully in the near future.

Reviewed August 21, 2016 via mobile

Facilities are clean and updated with basic amenities. Really appreciated that in-room slippers were offered. Good Japanese and Western breakfast spread at Cafe Rendezvous. Staff can speak a little English and a little Chinese, but were very helpful. Most people staying here were Japanese or Korean. The hotel is about one block away from exit 21 at Sapporo station, and...

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Thank Ashley M
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you for staying at New Otani Inn Sapporo and posting your feedback about us. We are pleased to know you have enjoyed not only tha facility but also the location. We look forward to welcoming you back again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about New Otani Inn Sapporo

Address: 1-1-1 Kita 2jo Nishi, Chuo-ku, Sapporo 060-0002, Hokkaido
Location: Japan > Hokkaido > Sapporo > Sapporo Station , Odori Station , Bus Center Mae Station
Price Range: $65 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Otani Inn Sapporo 3.5*
Number of rooms: 340
Reservation Options:
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Hotel Style:
#24 Business Hotel in Sapporo
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Questions & Answers

Here's what travelers have asked, with answers from New Otani Inn Sapporo staff and other travelers.
5 questions
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2 months ago
Bangkok, Thailand
1 month ago
over a year ago

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Questions? Get answers from New Otani Inn Sapporo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the room is not very new, but clean.”
 of 5 bubbles mooassam, Jan 19, 2016 | Read review
“Doesn't seem to matter.”
 of 5 bubbles Jersbikr, Sep 23, 2015 | Read review
“Our room is close to lift but it's not noisy. Sapporo is a non-smoking city, not even on street corners or kerb sides. Only designated rooms for smoking and certain areas in restaurants .”
 of 5 bubbles PAXX3483, Aug 9, 2014 | Read review
3 of 3
Questions? Get answers from hotel staff and past guests. Ask a question