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New Otani Inn Sapporo

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New Otani Inn Sapporo
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390 Reviews from our TripAdvisor Community

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Showing 37: English reviews
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago via mobile

Just a few minutes walk to Odori park. Rooms are small but adequate. That's to be expected. Within walking distances to all who craved shopping and eating and then some. Had excellent Hokkaido ramen at Kura nearby.

Helpful?
Thank Lawrence L
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for staying at New Otani Sapporo and taking time to write your feedback about us. We look forward to serving you again. More 

Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 2, 2016 via mobile

The foyer and upstairs restaurant looks great in this hotel. Even though we paid for two adults and a child under 10 yrs and made special notes upon request booking form, our room was only a small double. We paid $75 extra for a rollaway bed. Staff polite but rooms are a bit stale. Air con did not work well... More 

Helpful?
1 Thank Dee L
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for staying at New Otani Inn Sapporo and taking time to write your feedbck about us. As we read your comments, we understood how you felt disappointed. We assure you to do our best to provide our high standard of service. We appreciate you bringing these matters to our attention. We look forward to serving you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 17, 2016 via mobile

夫婦でオータムフェスタを訪れました。札幌駅から5分。大通り公園まで5分、すすきのも10分前後で徒歩圏内の好ロケーション! Stayed there for 3 nights and got very remarkable customer service. Asked about their suggestion for dinner twice and both of them were very impressive and reasonable price. Mr. Kudo, Manager of the hotel made reservation calls just in front of us with his smile, Just like he's introducing us as his friends. Room was nice and clean, breakfast... More 

Helpful?
1 Thank Jun M
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for posting a wonderful comment regarding your stay at New Otani Inn Sapporo. We are very pleased to hear that our staff,especially Mr.Kudo,were able to provide services to make your stay memorable. We will continue our effort to provide high quality service. We look forward to welcoming you back again soon. More 

Level Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 27, 2016 via mobile

Booked through hotel.com . V much last minute. Managed to get a good deal and ended up there. At the time of booking - I mistakenly thought it was New Otani and thus had high expectation. I thk (not 100 pc sure) the Inn is different from the Hotel. Maybe someone can advise / clarify. Location is quite central. Lawson... More 

Helpful?
Thank Sammy L
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you for staying at New Otani Inn Sapporo and for taking the time to write your feedback about us. We look forward to welcoming you back again, hopefully in the near future. More 

1 review
Reviewed August 21, 2016 via mobile

Facilities are clean and updated with basic amenities. Really appreciated that in-room slippers were offered. Good Japanese and Western breakfast spread at Cafe Rendezvous. Staff can speak a little English and a little Chinese, but were very helpful. Most people staying here were Japanese or Korean. The hotel is about one block away from exit 21 at Sapporo station, and... More 

Helpful?
Thank Ashley M
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you for staying at New Otani Inn Sapporo and posting your feedback about us. We are pleased to know you have enjoyed not only tha facility but also the location. We look forward to welcoming you back again soon. More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 31, 2016 via mobile

I always add points to places which smells nice lol. This hotel is only 7mins walk to famous 狸小路 and jr station mall. The room and toilet is clean and quiet. Receptionist was friendly and helpful with min english. But they still tried their best to help us. Thankyou so much. Will definitely stay again.

Helpful?
Thank Angie S
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you for staying at New Otani Inn Sapporo and taking time to post your feedback about us. We are pleased to read your comments. We look forward seeing you soon. More 

Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 28, 2016 via mobile

Stayed there for 3 nights. Good room and bathroom, decent desk to work in the evening. Rich buffet for breakfast. Location is 500m from train station with direct train to airport. Bar at basement level has a nice collection of local whiskies!

Helpful?
1 Thank Pierre L
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you for staying at New Otani Inn Sapporo and taking time to post your feedback about us. We are pleased to read your positive comments. We look forward welcoming you again soon. More 

Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 23, 2016 via mobile

Nice Hotel. Breakfasts are great with many variety either western or Japanese style. Rooms are typical Japanese size. Average with well spaced bathrooms. Great Location. 10mins walk to JR tower and shopping Malls. Enjoyable stay

Helpful?
Thank Patrick L
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you for staying at New Otani Inn Sapporo and posting your feedback about us. We are pleased to read your comments. We look forward welcoming you again. More 

Petaling Jaya, Wilayah Persekutuan, Malaysia
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 30, 2016 via mobile

Hotel location is superb! We walked to major attractions ie. Odori Park, Susukino, Esta within 10 minutes. Grand Hotel (bus stop where we take Chuo bus to airport) is also within 10 minutes walking distance. The rooms are nicely decorated with modern feel, equipped with high speed internet and a big flat screen tv. Do obtain a copy of Rurube... More 

Helpful?
Thank kxinyun
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for staying with us. We are pleased to know you have enjoyed not only the facility but also the location. We look forward to welcoming you back again in the near future. More 

Singapore
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 18, 2016 via mobile

Spacious room . If you have a family of 4 and don't enjoy 'extra bed', go for quadruple room. Spacious and comfortable. Though hotel is not new, it's well maintained and clean. Highly recommended for its excellent location too. Walking distance to nijio, odori park,JR, etc..

Helpful?
Thank Beiyikua
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for staying at New Otani Inn Sapporo and taking time to post your feedback about us. We are very pleased to read your comments. We look forward seeing you again. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Ski-In / Ski-Out
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Business Center with Internet Access

Additional Information about New Otani Inn Sapporo

Address: 1-1-1 Kita 2jo Nishi, Chuo-ku, Sapporo 060-0002, Hokkaido
Location: Japan > Hokkaido > Sapporo > Sapporo Station , Odori Station , Bus Center Mae Station
Price Range: $58 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Otani Inn Sapporo 3.5*
Number of rooms: 340
Reservation Options:
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Hotel Style:
#24 Business Hotel in Sapporo
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Questions & Answers

Here's what travelers have asked, with answers from New Otani Inn Sapporo staff and other travelers.
3 questions
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over a year ago

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Questions? Get answers from New Otani Inn Sapporo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the room is not very new, but clean.”
 of 5 bubbles mooassam, Jan 19, 2016 | Read review
“Doesn't seem to matter.”
 of 5 bubbles Jersbikr, Sep 23, 2015 | Read review
“Our room is close to lift but it's not noisy. Sapporo is a non-smoking city, not even on street corners or kerb sides. Only designated rooms for smoking and certain areas in restaurants .”
 of 5 bubbles PAXX3483, Aug 9, 2014 | Read review
3 of 3
Questions? Get answers from hotel staff and past guests. Ask a question
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