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Jozankei Tsuruga Resort Spa Mori No Uta

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Jozankei Tsuruga Resort Spa Mori No Uta
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208 Reviews from our TripAdvisor Community

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Showing 37: English reviews
Hong Kong, China
Reviewed 3 weeks ago

The hotel is not located in the main street of Jozankei, so it's a bit away from the crowd. The atmosphere is peaceful, feeling relaxed once you enter the hotel. The room is spacious with a massage chair. The onsen is large and clean, I enjoyed the outdoor onsen very much. We had buffet dinner and breakfast, there are lots...

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Thank Ying1213
Hong Kong
Reviewed September 25, 2016

We stayed a night at Tsuruga Resort Spa Mori No Uta. Although this is our first time to visit is unforgettable. Onsen: The key reason why we choose this hotel and we are not disappointed. Both onsen and hot stone bath is very good and relaxed. clean and large also never felt crowded Room: spacious, clean, modern and comfortable Breakfast...

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Thank Lunasolhk
Management response:

Dear Guests; Thank you for taking the time to share your lovely review following your recent visit. I am pleased to read that you enjoyed the onsen , buffet ,staff of our hotel. I am therefore delighted that we have met your expectations. We look forward to welcoming you back in the future. Yours sincerely;

Sillycon Valley
Reviewed August 7, 2016

We stayed 3 nights at the cottage. This is our first time at Mori no Uta but not first time at Tsuruga hotel (stayed twice at mizu no uta). As we rated mizu no uta exceptional, we had high expectation for mori no uta. The cottage is very nice, well appointed, spacious and quiet. The cottage is the highlight of...

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Helpful?
Thank SillyconValleyFoo
Management response:

Dear guests; Thank you for sharing your kind review following your visit. As much valued guests I am delighted to read that you have once again choose to stay at the hotel of Tsuruga Group. It is so wonderful to know that you fund Mori no Uta to be gorgeous . However , I am disappointed that private onsen is...

Honolulu, Hawaii
Reviewed July 26, 2016

What a fantastic stay! The free shuttle service was well organized. The rooms are spotless and very spacious, with the beds separated from the living room area, complete with massage chair. Mori No Uta is a very unique property...very boutique like and service oriented. We normally do not enjoy buffet meals, however, what this property offered was exceptional. Most of...

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Thank Lori808
Management response:

Dear guests; Thank you for sharing your review following your recent visit. It is so wonderful to read that your commend that just ENJOY the hotel and it's amenities! And we are happy to read that you enjoy all of your stay at Mori no Uta . We constantly strive to exceed our guests expectation of service and facilities that...

Reviewed July 26, 2016 via mobile

以森林為設計主軸的度假飯店,就在最有名的定山溪溫泉區。是個週末或是小旅行的好去處!乾淨,有歐風設計感,食物是水準以上! Was exhausted when I arrived due to busy business travel. Expecting to have a relaxing two days get away. A perfect place to get rid of tiredness and recharge to get back to busy life. A typical Japanese hot spring provided hotel decorated with European furniture and design. Really love the theme of "forest" along the whole public area...

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1Thank Sherry H
Management response:

Dear guests; Thank you for taking time to share your kind review. I am pleased to read that you enjoyed your stay with us and that you found our hotel facility and food to be well equipped and delicious. The theme of forest alone the hotel is designed to let the guests feel relax and far away from the city....

Singapore, Singapore
Reviewed July 11, 2016 via mobile

First impression was good with warm greetings and efficient check in. Stayed in a cottage with outdoor onsen. The outdoor onsen is not very well maintained and you see caterpillars flies and huge water spills and ill fitted cover. Requested for non smoking but room reeked of some cigarette smell. Luckily I bought a eucalyptus room spray to deodorize the...

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Thank Hotabouthotspring
TsurugaGroup, 支配人 at Jozankei Tsuruga Resort Spa Mori No Uta, responded to this review

Dear Guests; I really appreciate you sharing your experience and frustration with us and we are sincerely apologize that your overall stay was not perfect most due to the staff service in the buffet restaurant. We have reviewed your constructive review about the room amenity maintenance , buffet menu and restaurant staff and continue to use the valuable feedback from...

Japan
Reviewed July 2, 2016

I've been to Jozankei 3 times now making this my fourth. This time round, my family was visiting and they wanted to have the onsen experience. Given that this ryokan is exceedingly popular with the locals, i decided to book a day trip with them just to see if they live up to the hype. Booking was very easy, and...

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Thank WanderlustJournal
Management response:

Dear guests; Thank you for taking your time to share this lovely review. I am pleased to read that you enjoyed your day trip to enjoy the onsen and buffet lunch with us recently. Our staff take great interested in our guests to ensure that their time with us is comfortable, memorable and they have everything they may need. I...

Singapore
Reviewed June 15, 2016 via mobile

The hotel is nicely designed and well maintained, the premium touches are everywhere. Staff has the typical Japanese service level, which is to say polite and helpful. With one exception. The restaurant is a sore thumb that sticks out from what was a very pretty resort experience. To begin with, a Kaiseki course is to be be expected at this...

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2Thank Alex F
TsurugaGroup, 支配人 at Jozankei Tsuruga Resort Spa Mori No Uta, responded to this review

Dear Guests; Thank you for sharing details from your stay that gives us opportunities for improvement. I have shared this with restaurant manager and I am so sorry about the rare miscommunication about the dinner open time.(The dinner time will close at 21:00 that day) There were shortcomings during your stay which we deeply apologize and we can guarantee would...

Hong Kong, China
Reviewed May 4, 2016

This is already my 2nd visit to Tsuruga Resort Spa Mori No Uta. My first visit was in October 2015 and 2nd visit was in March 2016. We stayed at a cottage room with our own private onsen in our own little backyard. A lot of foreign visitors might have hesitation to book for a Japanese onsen resort because of...

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Thank cadenzalane
TsurugaGroup, 支配人 at Jozankei Tsuruga Resort Spa Mori No Uta, responded to this review

Dear Guests; Thank you for such a terrific 5 star review and for taking the time to share your compliments with us. As returning and much -valued guests, I am happy to hear that you enjoyed your experience here as a foreign who was a little hesitated to choose a Japanese Onsen resort at first , but found it to...

Hong Kong
Reviewed January 15, 2016 via mobile

Onsen - free hot stone bath for ladies, I love this hot stone bath so much, both onsen and hot stone bath makes me feel relaxed Staff - very friendly and helpful Room - big, clean, modern and comfortable Breakfast and dinner - buffet style, quite a lot of choice of food

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Thank KA_HK
TsurugaGroup, 支配人 at Jozankei Tsuruga Resort Spa Mori No Uta, responded to this review

Dear Guests; Thank you very much for sharing the details of your stay and your recommendation. I am so delighted by your feedback about the hot spring, staff , room facility and the wide selection of food ! We are continually reviewing opportunities that will benefit all our guests. We hope to welcome you back on a future visit !...

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Cottage with Private Outdoor Hot Spring Bath (63)
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Jozankei Tsuruga Resort Spa Mori No Uta

Address: 3-192 Higashi, Jozankeionsen, Minami-ku, Sapporo 061-2302, Hokkaido
Location: Japan > Hokkaido > Sapporo > Jouzankei Onsen
Price Range: $271 - $654 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jozankei Tsuruga Resort Spa Mori No Uta 4*
Number of rooms: 54
Reservation Options:
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Hotel Style:
#5 Family Hotel in Sapporo
#6 Romantic Hotel in Sapporo
#7 Spa Hotel in Sapporo
#10 Luxury Hotel in Sapporo
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Questions & Answers

Here's what travelers have asked, with answers from Jozankei Tsuruga Resort Spa Mori No Uta staff and other travelers.
4 questions
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1 month ago
over a year ago
New York City, New York
over a year ago

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Questions? Get answers from Jozankei Tsuruga Resort Spa Mori No Uta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for a higher floor”
 of 5 bubbles Lunasolhk, Sep 25, 2016 | Read review
“Suggest try cottage for a night. 105 is quiet but private bath is at the corner which is a bit dark.”
 of 5 bubbles SillyconValleyFoo, Aug 7, 2016 | Read review
“Choose the cottage if you are willing to spend a few hundred dollars extra. It's worth spending.”
  • Clear English information card to explain room amenities
  • Stairs leading up to bedroom ( 2 queen sized beds )
  • Living area
 of 5 bubbles cadenzalane, May 4, 2016 | Read review
“Make reservation for the day trip in advance and book the hotel's complimentary return shuttle service from Makomanai Subway.”
 of 5 bubbles WinterPassion, Dec 7, 2015 | Read review
“If you can spring for the cottages, it is the best place to stay as they have their private onsen.”
 of 5 bubbles VoyageurW, Jun 25, 2015 | Read review
5 of 5
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