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Hotel Relief Sapporo Susukino

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3-1-4 Minami 8-Jo Nishi, Chuo-Ku, Sapporo 064-0808 Hokkaido
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$36
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Traveler (131)
Dining (22)
Bathroom (12)

About

#81 of 199 in Sapporo
Location
3.5
Cleanliness
3.6
Service
3.8
Value
3.8
Open in Feb, 2015
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot tub
Restaurant
Bicycle rental
Spa
Baggage storage
Non-smoking hotel
Parking
Wifi
Breakfast available
Complimentary tea
Vending machine
Massage
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Chinese, Japanese

Location

Full view
100Great for walkers
Grade: 100 out of 100
1230Restaurantswithin 0.3 miles
86Attractionswithin 0.3 miles
131Reviews4Q+A3Room tips
Traveler rating
  • 38
  • 49
  • 31
  • 7
  • 6
Time of year
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Most Recent
Theerawut K wrote a review Feb 2020
Jomtien Beach, Thailand119 contributions2 helpful votes
+1
Hotel Relief Sapporo Susukino set on great location and great staffs, good room amenities. Lovely breakfast. Easy to journey from Chitose airport to hotel just use airport bus to Nakajima Park station and the way back to airport just in front of Vissel hotel
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Date of stay: February 2020Trip type: Traveled
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Response from KOUSUKEN2, Manager at Hotel Relief Sapporo Susukino
Responded Mar 6, 2020
Dear Guest, Warm Greetings from Hotel Relief Sapporo Susukino ! I am greatly appreciating you taking time out of your schedule to share your wonderful review on Trip advisor with regards to your recent stay with us. I am pleased to know you had a fantastic experience trip and the facilities and service were up to your expectation. Thank you for your generous comments on our associates who made every effort to make your stay a memorable experience and your comments will be shared with our entire team. I am delighted to hear you loved our location, breakfast and overall services This kind word on our overall property is big compliment for us and it will certainly act as a great source of motivation for us to strive to achieve even higher standards. I thank you once again on the behalf of our whole Hotel Relief Sapporo Susukino team for your support and we are eagerly looking forward for your next visit in near future. We hope that Hotel Relief Sapporo Susukino, remain your preferred hotel on all your future visits. Best Regards,
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Bhavin M wrote a review Aug 2019
Niseko-cho, Japan144 contributions14 helpful votes
I just stumbled on this hotel year ago. And since then I am a regular. Location is great, subway station is 5 min walk. And plenty of convenient stores nearby. Parking is available at 1000yen per day and need booking and it’s located back of the same building. Have restaurant for breakfast but never tried looks nice and affordable. Rooms are not bad I mean it’s business hotel size but for the price I think it’s ok. Room were extremely clean, also I recommend the room where TV is facing the bed so you can watch it while sleeping. It’s a great hotel for couple of nights.
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Date of stay: July 2019Trip type: Traveled
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Response from HOTELRELIEFS, フロントスタッフ at Hotel Relief Sapporo Susukino
Responded Aug 27, 2019
Dear raghu_bhavin, Thank you for your amazing review on your recent stay with us. We are thrilled to hear this you visited us many times. It was pleasure to get you as our guest and your positives feedback is great source of motivation for us. It is always great to hear we are meetings the expectations our guest have come to expect and deserve. We will continue to strive for excellence in services as we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure entire our guests have a rewarding stay. Again thank you so much for your review in briefly (comments in all aspects) also thank you for taking important time for this. We are very sorry we couldn't recognize you a regular guest for us while you visited us this year. Please accept our sincere apologies we are regretting for this. We are discussing about update our system which can recognize our regular guest and also we are planning to make a benefit plan for regular guest. Our management teams taking this issuue seriousely hope they apply benefit plan for regular guest as soon as possible. Thank you for your love us and hope you will give us the opportunity to serve you better next time in near future. Best Regards, Pandey
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Marinae wrote a review Feb 2019
18 contributions8 helpful votes
we stayed here for 2 nights. they gave us 2 coupons for the "very fancy" (actual name) restaurant. when we went to use them we were told they cant be used for breakfast. there is no coffee in the rooms and they have free coffee and tea for guests but only in the evening for a few hours. the bed was terrible. it was just a boxspring with sheets. we left there sore from the 2 nights stay and barely slept. the room is very small even for japan standards. find a different hotel!
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Date of stay: February 2019Trip type: Traveled
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Response from KOUSUKEN2, フロント オフィス マネージャー at Hotel Relief Sapporo Susukino
Responded Sep 19, 2019
Dear Guest, Greeting from hotel Relief Sapporo Susukino! Thank you for taking the time to share your comments about your recent stay with us. Your review is very important to us and it helps us get better. We are extremely sorry to hear that we were not able to meet your expectations. We would like to apologize for the little hard bed and bit cramped room. We noted your comments seriously and we are discussing how to make better our accommodation. Once again, kindly accept our humble apology for the issues you faced and we do take them constructively for us to improve ourselves. I sincerely hope to welcome you again in the not too distant future to ensure you have a great experience. Best regards, Pandey
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Vee wrote a review Jan 2019
14 contributions2 helpful votes
I have been absolutely wowed by my stay at this hotel. Not only is the location super convenient to public transit, there are TONS of late night attractions around as well. Not to mention, the breakfast included is out of this world delicious. Rooms are efficient, comfortable and spotless. I found myself not wanting more for any amenity and if I were I know they probably could have accommodated me. They have laundry on site for you to use (for a fee) which is really convenient if you’re trying to hop around Japan and packing light (as I am doing). The staff are super friendly, the hotel is quiet, and the view in the cafe is wonderful on a snowy day. The breakfast portion is hearty and will definitely fuel you appropriately for a day of non-stop adventure. I will totally be making a point to recommend this location to friends and family wanting to explore Hokkaido and will be looking to stay at other Relief brands as I continue to travel! Excellent!
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Date of stay: January 2019Trip type: Traveled
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Response from KOUSUKEN2, フロント オフィス マネージャー at Hotel Relief Sapporo Susukino
Responded Sep 20, 2019
Dear Guest, Greeting from hotel Relief Sapporo Susukino! Thank you for taking the time to share your wonderful comments about your recent stay with us. We are pleased that you had a comfortable stay and that you enjoyed the breakfast. We are delighted to read your review you highlighted our central location. I am proud to hear that our team took care of you and I can assure you that I will share the comments with them. For us it is always important to hear what our guests thinks in order for us to improve and we will continue doing so in future. We are thrilled to hear that you recommend to your friends and family to visit us it will be grate support for us. We look forward to welcoming you again to the Hotel Relief Sapporo Susukino In near future. Best Regards, Pandey
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618josia wrote a review Jul 2018
56 contributions5 helpful votes
This hotel is 3 min walking from nakajima-koen subway station, not a big hotel but surprisingly have very good english speaking staffs. One of them assist us to call airport authority to find out my wife's left-behind ring in the airport toilet and arrange it to be pickup by us on the day we should leave sapporo, Greatly appreciate this help. If you are taking bus from the airport, then the bus stop is in front of the subway station. So only 3 min walks to the hotel. Onsen is another plus point , available with different time slot for each gender. Very relaxing after lot of sightseeing walks. Coffee and infused water are available every afternoon at the lobby. One great plus point is the location is just 4 min away walk from Nakajima park entrance, which is one of the best Cherry Blossom viewing spot in sapporo.
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Date of stay: May 2018
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Response from HOTELRELIEFS, Manager at Hotel Relief Sapporo Susukino
Responded Mar 10, 2020
Dear Guest, warm greetings from Hotel Relief Sapporo Susukino! Thank you for sharing a positive review with the future travelers following your recent visit at Hotel Relief Sapporo Susukino. We are so exhilarated to read you had such a rejuvenating gateway. It is encouraging for all of us to read such brilliant accolades that our overall arrangement was flawless. We sincerely thank you for your encouraging and kind words of praise for hotel, location, associates and overall our services. Our entire guests are special to us and it is our endeavor to make sure that they have a memorable experience. Your compliments on our overall aspect will be shared with our entire team and this compliment will certainly act as a great source to motivation for us to strive to achieve even higher standards. We are eagerly looking forward for your next visit and hope we can further exceed your expectation for another memorable experience. Best Regards,
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Kelly C wrote a review Mar 2018
2 contributions1 helpful vote
Pros: 1. Clean 2. Bath House 3. EXTREMELY kind and helpful staff 4. Somewhat small but stylish room 5. Decent views of the city 6. Convenient location - a 5 minute walk to Nakajima Koen station and Nakagima park and 10-15 minute walk to downtown Susukino and Odori Park Con: 1. Bed wasn't the most comfortable
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Date of stay: February 2018
Value
Rooms
Service
Trip type: Traveled
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Response from hotelrelief, お客様担当マネージャー at Hotel Relief Sapporo Susukino
Responded Mar 3, 2018
Kelly C. Thank you very much for taking the time to write your kind review. First and foremost, we are extremely pleased to hear that we were able to meet your standards! We hope that you were able to get the most out of your stay in Sapporo with us. We will continue to strive to provide a clean and comfortable environment for all guests. We will also try our best to help customers in a friendly and efficient manner. Now, as for the bed, we are sorry to hear that it could have been more comfortable. We will continue to collect as many opinions on the bed and consider new combinations for blankets, pillows, etc. Thank you once again and we hope to see you in Sapporo again soon! Front Desk - Richard
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Chris K wrote a review Oct 2017
Los Angeles, California1047 contributions105 helpful votes
+1
I stayed here for 3 nights, reserving the room on Orbitz. It is a short 5 minute walk from Nakajima Koen station. Everything about the hotel was advertised and I had a very pleasant stay. I would recommend anyone to stay here to see the sights and sounds of Sapporo, and I myself would stay here again if I were to visit. Pros: Good location – close proximity from train station. Nakajima Koen (park) is a very pleasant place to relax and enjoy nature. There is a very good ramen restaurant called “Koryu” which is also a short 5 minute walk away. Susukino, the downtown area, is about a 10 minute walk. Nijo Ichiba (fish market) is about a 20 minute walk away. Excellent customer service – the front desk staff, as well as the cleaning staff and restaurant staff were all very friendly and answered any questions. They also speak English. Breakfast – for an extra fee, breakfast is included at the Very Fancy café, connected to the first floor of the hotel. Get it. The food here was delicious and well worth it. There was always seating available without it feeling too crowded. There seemed to be many customers outside of the hotel who came just to eat, so this place seems to have a good reputation. Clean room – comfortable, clean room, although not the most spacious when it comes to Western standards. Toilet had electronic bidet. TV had plenty of channels, including NHK BS1 which showed American playoff baseball games which I was ecstatic to be able to watch. Cons: There really aren’t any, except I wish the public bath had better hours. The times are split between when men and women can use it, but the men’s times were rather inconvenient (either too early in the morning or too late at night). The public bath was very clean and relaxing though. Also, the twin bed could have been a bit more comfortable as the mattress and pillow were on the firmer side.
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Date of stay: October 2017
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Trip type: Traveled
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Response from hotelrelief, お客様担当マネージャー at Hotel Relief Sapporo Susukino
Responded Nov 4, 2017
Cheveretk, Thank you for taking the time to write about your stay with us. More than anything, we are happy to hear that you enjoyed your stay with us, and we will be looking forward to seeing you again next time you're in Sapporo. Hopefully you also enjoyed your time at Sapporo's various locations for tourism, such as Susukino's various attractions and the Nijo Market. If you ever need more ideas for where to go next time you are here, then the front desk will always be willing to help you find where you need to go! Thank you very much for writing about our room as well. We are pleased to hear that our rooms met your standards for cleanliness and comfort, and are also happy to hear that you were able to catch the playoffs in Sapporo. We will still continue to try to improve before the next time you come to Sapporo. We will once again consider the bathing time, as well as the type of mattress and pillows we use. Finally, we would just like to say once again, thank you for staying with us and come back again soon! Front Desk - Richard
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niktiachan wrote a review Apr 2017
44 contributions4 helpful votes
reasonable price with free onsen... men and women will need to use the onsen at different timeslots as it's actually the same onsen... the room that we stayed was quite small and it looked a bit old... it's a semi double bed... luckily it's just for one night. the good thing was that they charged about the same price every day. I like the design of its lobby n the drinks provided at lobby though.
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Date of stay: August 2016Trip type: Traveled
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Response from hotelrelief, お客様担当マネージャー at Hotel Relief Sapporo Susukino
Responded Nov 4, 2017
Nikitachan, Thank you very much for both your stay and review. First, we are happy to hear that you enjoyed the Japanese style bath and our lobby. Regarding the room, we will continue to try to improve our rooms. We will always try our best to keep our rooms clean and comfortable. If our semi-double rooms are a little small, then we would like to recommend our other room types as well. Depending on your preferred price range and room size, we offer double, twin and deluxe rooms as well. Thank you once again for your review, and we hope that you will have another chance to stay with us in Sapporo. Richard - Front Desk
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Mikael A wrote a review Mar 2017
Stockholm61 contributions47 helpful votes
It's a business hotel but also suited for tourists. Rates are low considering what you get which is all you need as a traveller - good location, clean room, some free amenities, nice reception staff. They even have a small but fine onsen. For two adults, a semi double is slightly small though.
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Date of stay: March 2017Trip type: Traveled
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Response from hotelrelief, お客様担当マネージャー at Hotel Relief Sapporo Susukino
Responded Nov 4, 2017
Mikael Trivandrum, Thank you very much for taking the time to write a review. We are happy to hear that your stay with us was satisfactory for you. We are also happy that you found the time to try out our Japanese style bath on the first floor of our hotel. If you would like to try one of our slightly larger rooms the next time you are in Sapporo, feel free to take a look at our twin, double or deluxe rooms. Thank you once again, and we hope to see you the next time you are in Sapporo. Front Desk - Richard
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Eagle_C wrote a review Feb 2017
Hong Kong, China236 contributions14 helpful votes
The room is a bit small but it is enough for one person and it provides all basic needs e.g. boiler, hair dryer, fridge, TV, towels, toothbush, comb... The location is good and it is close to the subway (only a block away, in 5 mins). It is also in walkimg distance from most of the tourist area. I had a very good sleep in my 3 nights stay.
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Date of stay: February 2017
Location
Service
Sleep Quality
Trip type: Traveled
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Response from hotelrelief, お客様担当マネージャー at Hotel Relief Sapporo Susukino
Responded Nov 4, 2017
Eagle_C, Thank you very much for your kind review and your stay. We are glad that you managed to get a good night's sleep during your time with us, and that the location was convenient for you. We hope that you will stay with us again the next you are in Sapporo. Thank you once again! Richard - Front Desk
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Previous
PRICE RANGE
$25 - $47 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Sunlight Sapporo
LOCATION
JapanHokkaidoSapporoNakajima Koen Station
NUMBER OF ROOMS
155
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Frequently Asked Questions about Hotel Relief Sapporo Susukino
Which popular attractions are close to Hotel Relief Sapporo Susukino?
Nearby attractions include Ganso Sapporo Ramen Street (0.3 miles), Naritasan Sapporo Betsuin Shinei-ji Temple (0.1 miles), and King XMHU (0.1 miles).
What are some of the property amenities at Hotel Relief Sapporo Susukino?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a spa.
Which room amenities are available at Hotel Relief Sapporo Susukino?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Relief Sapporo Susukino?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Hotel Relief Sapporo Susukino?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Relief Sapporo Susukino?
Conveniently located restaurants include Sapporo Ramen Haruka, Gotsubo, and Teshikaga Ramen Sapporo Ramen Yokocho.
Is Hotel Relief Sapporo Susukino located near the city center?
Yes, it is 0.8 miles away from the center of Sapporo.
Are any cleaning services offered at Hotel Relief Sapporo Susukino?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Relief Sapporo Susukino?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Hotel Relief Sapporo Susukino?
Many travelers enjoy visiting Hokkaido Jingu (2.4 miles), Former Hokkaido Government Office Building (1.0 miles), and Hoheikan (0.4 miles).