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Midtown Shangri-La,Hangzhou

Traveler (957)
Room & Suite (112)
Videos (2)
Certificate of Excellence

About

#1 of 2,597 hotels in Hangzhou
Location
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Value
Certificate of Excellence
Midtown Shangri-La, Hangzhou, is the newest flagship and second Shangri-La hotel in Hangzhou, offering 417 guestrooms and suites, world-class dining outlets and the city's largest pillar-less grand ballroom. The hotel is part of the Kerry Central complex, a modern mixed-use development in downtown Xiacheng district, which also includes an office tower, apartments and a high-end shopping mall
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Centrally Located
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2,281Reviews
5Q+A
20Room tips
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Popular mentions
Completely disorganized front desk and rude waiters & waitress at the lounge & central market restaurant! I was having a business meeting and my clients were totally displeased! Thanks to Midtown ShangriLa in Hangzhou! Although I m a golden circle member, I will never want to
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Review collected in partnership with shangri-la.com
Response from Bernhard W, General Manager at Midtown Shangri-La,Hangzhou
Responded Jun 27, 2016
Dear Anniesylui, thank you for taking the time for your review and feedback. We are very sorry that you experienced an undesirable stay and level of customer service with us and would truly appreciate if you could provide us with more details via email at bernhard.wimmer@shangri-la.com so we may investigate internally and take necessary actions to improve our service. We hope you can give us the opportunity to recover and to show you positive changes in the concerned service areas.
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Stayed 2 nights in the hotel. The hotel is new and the room is generally clean. The service was good and the staff are friendly. It is conveniently located near to the lake which is just a short walk away. I am looking forward for all the construction works and the shopping
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The facilities are outstanding and spacious. Indoor pool was huge and very inviting.. although sadly we did not think to bring our swim suits. Restaurants served delicious food.. with an elective mix of Chinese and western cuisines. Great value for price! Seafood dinner buffet
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Review collected in partnership with shangri-la.com
I understand the hotel is brand new and just opened. Anyway.... the materials used are definitely cheap; a bit too much. Chinese restaurant is still not open, but nowhere this is explained. the only open restaurant was too loud, and on the night I went they had a terrible live
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We are just coming for a short weekend, without expecting much. But it turns out to be an amazing experience. The F&B director Mathew is extremely friendly and helpful, we ended up eating all our meals in the hotel. The food is really really good quality and reasonably priced.
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PRICE RANGE
$149 - $275 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
417
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