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Midtown Shangri-La,Hangzhou

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Traveler (271)
Room & Suite (93)
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Overview
  • Excellent72%
  • Very good16%
  • Average8%
  • Poor1%
  • Terrible3%
Travelers talk about
“horizon club”(9 reviews)
“central market”(5 reviews)
“kerry center”(4 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
Additional information
Offers from Midtown Shangri-La,Hangzhou
Offers & Announcements: Summer Relaxation
Hotel deals
Offers from Midtown Shangri-La,Hangzhou
Offers & Announcements: Summer Relaxation
Hotel deals
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Rooms
Aug 26Aug 27
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1 room, 2 adults, 0 children
Standard Room
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Reviews (251)
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70
22
12
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70
22
12
1
2
Show reviews that mention
All reviewshorizon clubcentral marketkerry centercraft beerdesk staff was greatbrewery barspacious lobbytravel tipsdefinitely stay at this hotel againwest lakemicro brewerynice designrestaurants and shoppingexcellent roomhotel is greathotel conciergehong kong
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1 - 5 of 107 reviews
Reviewed 1 week ago

Excellent location. 400m from the West Lake. Pretty new hotel. High floors should have excellent view of the lake. Stayed there for about 2 weeks from July 23 - August 3. The team at Horizon Cub (13 floor) was nothing but attentive and excellent. Sunny...More

1  Thank Alex Y
Response from Ella C, Public Relations Manager at Midtown Shangri-La,HangzhouResponded 1 week ago

Dear Alex Y, thank you for your recent stay at Midtown Shangri-La, Hangzhou. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for...More

Hotel's Favorite
Reviewed 5 weeks ago via mobile

The location of the hotel is convenient, just on top of Fengqi metro station. If you come from Pudong Airport in Shanghai, you can take the long distance coach service direct to Hangzhou, which is 3 hours flat. The coach will drop off at a...More

Thank aadroit
Response from Ella C, Public Relations Manager at Midtown Shangri-La,HangzhouResponded 4 weeks ago

Dear aadroit ,we regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences...More

Reviewed 2 weeks ago via mobile

Its very nice hotel, the location is great, and the servive is okay. Just a few notes, its quite difficult to communicate since everybody cant speak english. Fortunately, I've been assissted by Ms.Lalita, one of concierge staff. Thank you.More

1  Thank buanagema
Response from Ella C, Public Relations Manager at Midtown Shangri-La,HangzhouResponded 1 week ago

Dear buanagema, thank you for your review of your past stay with us. I appreciate your honesty, and your comments regarding areas for improvement will help us to continually better the guest experience. I have taken your comments to our team to ensure that in...More

Reviewed 2 weeks ago via mobile

I stayed in this hotel in December 2017 and I felt very comfortable and welcome. The service at front desk was fast as in less than 5 minutes I was checked in. The conference room was well set up and the coffee break very well...More

5  Thank dralmorales
Response from Ella C, Public Relations Manager at Midtown Shangri-La,HangzhouResponded 2 weeks ago

Dear dralmorales, thank you for providing insight on your recent experience at Midtown Shangri-La, Hangzhou. We are taking your feedback into consideration as we work to continually improve our food and beverage offerings. We work hard to provide our guests with the luxury of being...More

Reviewed 3 weeks ago

Hi , I would just like to give some customer service feedback for my recent stay at your hotel. I stay in Shangri-La hotels in many cities around the world and have to say that I am very impressed with the level of service at...More

Thank john o
Response from Ella C, Public Relations Manager at Midtown Shangri-La,HangzhouResponded 3 weeks ago

Dear john o, thank you for your recent stay at Midtown Shangri-La, Hangzhou. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Wheelchair access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Center with Gym / Workout Room
Indoor pool
Details
Price range
$170 - $291 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Hangzhou
#13 Luxury Hotel in Hangzhou
#215 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
Details
Price range
$170 - $291 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Hangzhou
#13 Luxury Hotel in Hangzhou
#215 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
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Traveler (271)
Room & Suite (93)
Dining (45)
Pool & Beach (11)
Business Center & Event Rooms (15)
Questions & Answers
Ask a question
angseowlian
September 13, 2017|
Answer
Response from Ella C | Property representative |
Dear Angseowlian, Warm Greetings from Midtown Shangri-la, Hangzhou! Additionally rollaway bed would be added in the deluxe room, which will be charged RMB350 and subject to availability. For twin rooms, all the beds are... More
0
Votes
Room Tips
"Ask for lake view"
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"All rooms are good"
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"Lake facing rooms are the best"
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"high floors, club package is well worth the value"
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