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Midtown Shangri-La,Hangzhou

Traveler (712)
Room & Suite (99)
Video (2)
Certificate of Excellence

About

#1 of 2,622 hotels in Hangzhou
Location
Cleanliness
Service
Value
Certificate of Excellence
Midtown Shangri-La, Hangzhou, is the newest flagship and second Shangri-La hotel in Hangzhou, offering 417 guestrooms and suites, world-class dining outlets and the city's largest pillar-less grand ballroom. The hotel is part of the Kerry Central complex, a modern mixed-use development in downtown Xiacheng district, which also includes an office tower, apartments and a high-end shopping mall
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Centrally Located
Hotel links
Visit hotel website
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Hotel deals
1,815Reviews
5Q+A
20Room tips
Traveler rating
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Popular mentions
Stayed for 5 nights. Outstanding service from the moment step in to the hotel until check out. Great hospitality from Horizon Club attendants. Great location. Starbucks and pleanty of restaurant nearby within walking distance. Walking distance to Xi Hu a beautiful, historical
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Response from Ruby X, Public Relations Manager at Midtown Shangri-La,Hangzhou
Responded 3 days ago
Dear Karyn T, thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Shangri-La experience.
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+1
Hotel's Favorite
The location of the hotel is convenient, just on top of Fengqi metro station. If you come from Pudong Airport in Shanghai, you can take the long distance coach service direct to Hangzhou, which is 3 hours flat. The coach will drop off at a location near to Wulinmen metro station
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Response from Ella C, Public Relations Manager at Midtown Shangri-La,Hangzhou
Responded Jul 15, 2018
Dear aadroit ,we regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work for yourself.
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Still a wonderful place to stay even after after having been 3 times this hotel has not lost its shine . If you want to feel and be treated to Shangrila hospitality ... the awesome Shang ri la smell is just the best .Food terrific,staff very helpful
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Response from Ruby X, Public Relations Manager at Midtown Shangri-La,Hangzhou
Responded 2 weeks ago
Dear Adventure230454, thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Shangri-La experience.
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This is a review of the Brewery that is part of the Shangri La, I didn't stay at the hotel. First of all, don't trust google maps. The brewery is part of the Shangri La which is close to Fengqi Road station. The bar area itself is stunning, very classy (as you would expect
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Response from Ruby X, Public Relations Manager at Midtown Shangri-La,Hangzhou
Responded 4 weeks ago
Dear mikejd1234, thanks for taking the time to write your heartfelt review. I am glad to hear that you enjoyed your dining expoerience in Midtown Brewery and I hope to see you return to us soon to shape your own unique Shangri-La experience.
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Located close to metro station Fengqi Road and a night market Wulin Night Market, as well as an upscale mall Kerry Centre, Midtown Shangri-la is super convenient and offers pretty much a bit of everything. The room itself was clean and staff were polite. The only drawback was
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Response from Ruby X, Public Relations Manager at Midtown Shangri-La,Hangzhou
Responded Apr 14, 2019
Dear wamysdottir, thank you for your recent stay at Midtown Shangri-La Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
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PRICE RANGE
$170 - $270 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
417
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