We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

West Lake Golden Plaza Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
West Lake Golden Plaza Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

279 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 30: English reviews
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 30, 2016

Big clean rooms with very well maintained amenities Corner rooms on the west end have additional space Very helpful staff Great central location with lots of late night shops, eateries etc Most locals don't speak English, you might need a translating app (All Google services not accessible without a VPN)

Helpful?
Thank yellowbandana
Melbourne, Victoria, Australia
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 15, 2016 via mobile

We stayed 2 nights in this hotel and after 15 days in China it is in our bottom 2 hotels. We checked in around 11pm and found the woman behind the counter to be not very welcoming...I don't think we even got a hello. We were lucky to have a guide to assist us. We were on the 15th floor... More 

Helpful?
Thank Jo C
Singapore, Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 14, 2015

The hotel provided us big room, Is very comfortable to stay there. The toilet also very big. The price is not expensive is worth staying in this hotel. Location also not bad, easy to travel around! a short distance to another hotel can get transport bus to/from the airport. quite convenience just pay RMB35/- If go Hangzhou can try to... More 

Helpful?
Thank Kellin100
Hong Kong, China
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed February 9, 2015

Looking at the standard room rate of rmb 1,600 for a king-sized bedroom doesn't make it exactly cheap, and not having any western dining outlet in the hotel does not improve on it. Interestingly, the front door to the hotel was never opened and only a small side door was usable... Why? To keep the cold from coming in too... More 

Helpful?
Thank gl0ugl0u
Mumbai, India
Level Contributor
168 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
3 of 5 stars Reviewed January 15, 2015

I stayed during my business trip to China at this hotel. The location of the hotel is good but there is nothing special to mention about this hotel. The staff at reception does not understand English much which is a problem. Moreover the hotel and the rooms look little older. Positives are rooms are good in size, good bed, bathroom... More 

Helpful?
1 Thank guru52
New York City, New York
Level Contributor
270 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed December 22, 2014

A room deposit of RMB500 is required. We got room 1403, with 2 double beds, and it must face the west side or something because it was extremely hot. And the vents no longer blow AC, just heat, which is ridiculous because the city was still a balmy 50F. We had to get a fan from housekeeping and she was... More 

Helpful?
1 Thank Tardykat
Kuala Lumpur, Malaysia
Level Contributor
129 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed December 15, 2014 via mobile

There's no English hotel name on the exterior, just Chinese characters. Decor is not outstanding, staff has very little or no knowledge of English. The lobby bar is not purpose built. It has dividers as partitions from the hotel lobby and it's located under the grand staircase that leads to the 1st floor restaurant where buffet breakfast is served. The... More 

Helpful?
Thank Ric_L123
King of Prussia, Pennsylvania, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 25, 2014 via mobile

We arrived late, and was told there was no hot water. They told us that we could use another room to shower but we had to schedule a time since all the guests were taking turns using that shower. We said no thanks and that we'd just take a cold one. Was told that the hot water was fixed the... More 

Helpful?
Thank Melissa L
Brisbane, Queensland, Australia
Level Contributor
91 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed April 15, 2014

I didn't enjoy my stay here. Far too large and impersonal to be pleasant. The dining room was like a large food hall and it was difficult to get service. The room was large enough but not especially clean...probably because it liked shabby. We were with a group so it was possibly a cheap option but did not compare with... More 

Helpful?
Thank Jan R
Shanghai
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed September 21, 2013

This hotel is well located - 15 minutes walking from the lake. Rooms and beds are clean although the carpet would need changing and paintings would need to be refreshed. It is good value for money. The restaurant only offers Chinese options and I would suggest to have breakfast outside. Walls are quite thin and you wouldn't want lousy neighbours... More 

Helpful?
1 Thank lpb_38
Questions? Get answers from hotel staff and past guests. Ask a question

17 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (11)
Viewed
Bathroom (2)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (6)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Hangzhou hotels
1.1 mi away
Holiday Inn Hangzhou City Center
1.4 mi away
Hangzhou Hotel
Hangzhou Hotel
#49 of 2,258 in Hangzhou
4.0 of 5 stars 114 reviews
0.4 mi away
Huachen International Hotel
Huachen International Hotel
#36 of 2,258 in Hangzhou
4.0 of 5 stars 264 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Merchant Marco Hotel
Merchant Marco Hotel
#25 of 2,258 in Hangzhou
4.0 of 5 stars 234 reviews
7.3 mi away
New Century Grand Hotel
New Century Grand Hotel
#14 of 2,258 in Hangzhou
4.5 of 5 stars 664 reviews
0.9 mi away
Sofitel Hangzhou Westlake
Sofitel Hangzhou Westlake
#11 of 2,258 in Hangzhou
4.0 of 5 stars 496 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities

Additional Information about West Lake Golden Plaza Hotel

Address: No.131 Jiefang Road, Shangcheng District, Hangzhou 310009, China
Location: China > Zhejiang > Hangzhou
Price Range: $57 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — West Lake Golden Plaza Hotel 4*
Number of rooms: 288
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Expedia, Agoda, TripOnline SA, Hotels.com, Hotwire, Orbitz, Travelocity, Odigeo and Priceline so you can book your West Lake Golden Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#57 Luxury Hotel in Hangzhou
#72 Best Value Hotel in Hangzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay