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Ruiju Hotel

Traveler (3)
Room & Suite (1)

About

#860 of 2,533 hotels in Hangzhou
Cleanliness
Service
Value
See why so many travelers make Ruiju Hotel their motel of choice when visiting Hangzhou. Providing an ideal mix of value, comfort and convenience, it offers a budget friendly setting with an array of amenities designed for travelers like you. For those interested in checking out popular landmarks while visiting Hangzhou, Ruiju Hotel is located a short distance from West Lake (Xi Hu) (1.4 mi) and Gu Shan (Solitary Hill) (1.4 mi). The rooms offer air conditioning, a desk, and a seating area, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. Ruiju Hotel features a 24 hour front desk, 24 hour check-in, and baggage storage. Guests arriving by vehicle have access to parking. If you like Asian restaurants, Ruiju Hotel is conveniently located near Lou WaiLou (GuShan Road), Zhi Wei Guan (Hubin), and The Grandma's Restaurant (Wai Po Jia). Plus, during your trip, don’t forget to check out some of the popular ancient ruins, such as Former residence of Xueyan Hu, Yue Fei Mausoleum (Tomb of Yuefei), and Baochu Pagoda. At Ruiju Hotel, your comfort and satisfaction come first, and they look forward to welcoming you to Hangzhou.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Wifi
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Internet
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Room features
Air conditioning
Desk
Housekeeping
Seating area
Telephone
Coffee / tea maker
Bath / shower
Hair dryer
Bottled water
Clothes rack
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Good to know
Languages Spoken
English, Chinese
12Reviews
1Q+A
0Room tips
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Booked a standard queen room through Agoda. Room is small but cozy. Window is faux window. On agoda, it's stated as 4 stars hotel but seems like 3 stars. Reception area is really small and basic, with a security guard. Basic amenities such as towels, toothbrush, hair dryer are available. Free Wifi is slow and breaks often. They do help to keep luggage if flight is later than 12pm. Location is 10mins walk away from edge of famous west lake. Nearby the hotel, there are restaurants and marts available too. Customer service is lacking. I check in around 11pm, receptionist is not friendly. When I reach my room, I had difficulty plugging my adapter in to charge my mobile so I went downstairs to ask for local adapter, the receptionist said that they don't have it. A 4 stars hotel don't have a single adapter? Then she told me that if I need to charge my mobile phone, I can purchase a powerbank using alipay and she went back to typing on her computer with a blank look. She just check me in 15mins earlier so I thought she'd know I'm not China tourist. International tourists can't use alipay or wechat pay. I thought their service and knowledge is really lacking. When I went back to my room and finally settled my charger, I realise the aircon isn't ventilating well and the room is stuffy. I had to call a few times to reach their housekeeping. I'd say for a late check in, all these problems really add on to frustration.
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Hotel is located in a good location (very close to West Lake) and rooms are clean looking and pretty spacious (especially the twin bedder that we booked). However, one of the rooms that we booked had a strange sewage smell which housekeeping tried to get rid of by using some air freshener (which didn't help). Twin bedder had no door to partition it from the ensuite bathroom and caused some awkwardness between my brother and me who is sharing one room. Deposit could be placed with international credit card which was a relief as the Pizza Hut that was close by didn't accept international cards.
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We spent 1 night stayed in Ruiju hotel and it was an unpleasant staycation actually. The most hilarious part was that this hotel didn't accept international credit card. The front desk staff don't bother to explain that their hotel only accept local China credit card or bank card but being rude with impolite tone saying that our credit card has problem and couldn't read by the machine. Can you imagine that global credit card such as Citibank was being rejected when traveling to China, what a surprise! We were not told when making hotel booking online. Furthermore this hotel didnt provide 'call taxi' service as well. Traveller has to manage it themself. And the wifi connection in the hotel room is poor. Definitely will not revisit Ruiju hotel again! We could get better service in other hotel within the same area with the same amount of prices!
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The hotel is well located at the city and near to Westlake. It was newly built and facilities were clean. However, the staff spoke very minimal and poor English, which is not very ideal for tourists who cannot converse in chinese. Furthermore, the hotel could not accept my international visa credit card; I was told very rudely that the hotel guests were all tourists from China and they did not have international guests, and hence could not accept overseas bank cards.
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This is a good clean hotel and only a ten minute stroll to the lovely West Lake. Our rooms were small but comfortable and clean and had a great bed..hot water was great..and a fridge and tv. Wifi is fast and free. Only complaints were that the window was fake..the breakfast was good but no coffee..and they charged extra for breakfast for the second person in a double..strange! It must be a Chinese thing. Eating fried eggs with chop sticks is challenging so take your own knife and fork. Try nearby xin bi lou restaurant..good value.
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PRICE RANGE
$38 - $50 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
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