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Crowne Plaza Hangzhou Xanadu Resort

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#17 of 2,116 Hotels in Hangzhou
Certificate of Excellence
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Crowne Plaza Hangzhou Xanadu Resort
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235 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Reclusive, picturesque and tranquil, this property blends full-service hotel experience with wild nature: singing birds, swans, and jogging trails are neighboring affluent mansions across the lake. The rooms are well-furnished, and the breakfast costs next to nothing if booked in advance. Facilities are more than adequate, but that's not the most unique part about Crowne Plaza Hangzhou Xanadu Resort. The... More 

Helpful?
Thank Alibek M
Viola W, Personal Assistant to General Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Mr. Alibek.M Thank you so much for your review of our hotel. We appreciate your loyalty as a mere Gold level IHG Rewards member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,... More 

Sydney, Australia
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Really nice room ,hotel is a long way from anything ,can't change Australian dollars there but they do have a atm .Good quick free wi fi throughout hotel and in rooms .Big beautiful brekky buffet .No resturants or cafe around the area but they do have a Chinese resturant and a western one on sight .we were there for Mother's... More 

Helpful?
Thank farloon2
Viola W, Personal Assistant to General Manger at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Guests Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Personal Assistant to General Manager Lucy CHENG More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 25, 2016

We been during winter, it is my best experience with my family. Especially their morning breakfast, it is the best hotel breakfast so far I ever try. Night view during winter at the lake is unremarkable. This hotel will never disappoint you. :)

Helpful?
Thank Leong W
Viola W, Front Office Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. There are so many scenic spots near our hotel, for example, Xiang Lake Tourist, Polar Ocean Park, Rotten Apple Paradise and so on. I believe you... More 

Bondi, Australia
Level Contributor
122 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 21, 2016

We stayed here 2 nights as part of a package tour. There was an initial hiccup on checkin when we entered our designated room to find a strong stink of cigarettes and an ashtray on the desk in a supposedly non-smoking hotel ! We complained at the front desk via our tour guide and received a prompt apology, a new... More 

Helpful?
Thank Bondi_Phil
New York City, New York
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 16, 2016

I stayed at this hotel with my family for 1 night as part of a packaged China bus tour. It is a very good choice and I'm glad the tour company went with this one. Hangzhou was easily one of my favorite cities on the tour, and this hotel did not disappoint. Knowing it was a Crowne Plaza, I had... More 

Helpful?
Thank Garland Q
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 20, 2016 via mobile

Really beautiful hotel and gardens. Our room was spacious with a balcony overlooking beautiful trees. Huge comfy king sized bed and lovely deep bath (with over head shower). Fantastic buffet breakfast with huge range of choices. We went to the Chinese Restaurant with moderate prices aprox $20 Au pp. The buffet restaurant was good value with great food also. Bar... More 

Helpful?
Thank Desma P
Viola W, Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and speak highly about your stay. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Viola WANG Front Office Manager More 

Kuwait City, Kuwait
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 19, 2016

A really memorable hotel accommodation , not only in China but also worldwide. At first located conveniently very close to Hangzhou center , but equally in a splendid , calm and peaceful environment . Scenery in the surrounding landscaped areas is idyllic with plash plantation on the shore of a lake makes you feel relaxed and besides conditions of living... More 

Helpful?
Thank Dimitris A
Viola W, Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and speak highly about your stay. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Viola WANG Front Office Manager More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 25, 2016

This place is a nice resort with all the amenities. Very large indoor pool and wonderful trails around the resort. Large rooms and very clean. It is a maze trying to find your room therefore I highly suggest asking the directions. The room numbers are 4 digit. first is the block#, second is the floor# and third and fourth is... More 

Helpful?
1 Thank Bob K
Viola W, Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Viola WANG Front Office Manager More 

Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 11, 2016 via mobile

Visited this resort during winters. The rooms are quite big and are well equipped. Some of the rooms have balconies which is an additional benefit. I dint like the room service menu but the breakfast buffet was extensive. The view from your room and the restaurants is breath taking. Additional activities like camping and cycling is available in the resort.... More 

Helpful?
Thank Manav M
winnipeg
Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed April 10, 2016

The location on the lake was lovely, but I had little time for that--although it would have been nice to explore the surroundings. Overall it was a more comfortable (softer) bed than most I found in China, the room was fine, and the breakfast was good. A better than average hotel for sure. I was there as part of a... More 

Helpful?
Thank jlamwpg
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Located in Wenyan Town, near the junction of the Qiantang, Fuchun and Puyang Rivers, the Resort presents an idyllic natural environment and incorporates the Xiang Lake tourism area, an official venue for the World Leisure Expo 2011. Hotel covers an area of 94,000 square meters; forested 28,221 square meters. Situated by Tiger Mountain, the hotel has its own Swan Lake, where the Swans, Ducks and Mandarin Ducks are dwelling. In the hotel, you will enjoy the natural beauty away from the modern life. Having a meeting or on a trip – whatever your purpose is, our hotel will provide every convenience to guarantee your trip is a success. Our hotel can be used as an extension of your office. We have 301 distinctive rooms, including 19 suites, 62 Crowne Plaza Club rooms. All rooms are well-designed with the minimum size of 40 square meters; some rooms even have a feature balcony for you to enjoy the stunning view of the lakes and mountains. Zest CaféZest Café located on the first floor of Conference centre, the elegant and stylish lake-view International restaurant, you can order exquisite food delicacies cooked by our hotel chef. It also serves International buffet, with seafood selection, authentic Brazilian barbecue, cocktails and desserts, presenting you a feast of delicacy.Waterfront Terrace Waterfront terrace on the Swan Lake can be used for various outdoor parties and is an ideal choice for private gatherings, weddings, product promotions, cocktail receptions and company meetings.Tao Yuan Chinese RestaurantIn a luxurious and elegant atmosphere, enjoy the modern-style Cantonese cuisine, delicate Hangzhou cuisine, local Sanjiang special cuisine and a variety of afternoon tea dim sums. 37 private rooms in diversified styles and a function room for 550 guests can accommodate functions of all sizes. Muse Lobby BarRelaxing and easy atmosphere, flavorful coffee, authentic tea, exquisite snacks and mellow wines, Muse Lobby Bar is an excellent venue for a business negotiation with your partner or a friends gathering. The resort is at the prime location of Hangzhou whether it’s for business or leisure purpose.It has 21 meeting rooms in different size and design. The impressive Xanadu ballroom offers 864 square meter of event space and accommodates up to 800 guests for a theater style meeting and 550 guests for a round table dinner set up. The 460-square-meters Xiang Lake ballroom can accommodate up to 350 guests for a classroom set up, and cocktail reception for 550 guests. The VIP Reception Centre located by the Swan Lake, it is an exclusive meeting and dining venue and ideal for private dinners, weddings, cocktails and corporate meetings. Other meeting rooms of various sizes that offer the organizers and participants ample space which can handle groups of 10 to 450 people.The resort offers meeting organizers and participants world-class meeting facilities including the latest audiovisual equipment which are supported by the services of a team of professionally trained staff. For absolute relaxation, you can unwind with an invigorating swim in our 25-meter lap pool; practice your swing at the tennis court, test your skills in the billiard chess and table tennis room, enjoy fishing and boating in the lake that commands a majestic view of the surrounding with the company of swans. The health centre features a gymnasium with state-of-the-art exercise equipment. For a moment of serenity, the jogging or bike trail provides an interesting option. ... more   less 

Additional Information about Crowne Plaza Hangzhou Xanadu Resort

Address: No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
Location: China > Zhejiang > Hangzhou
Price Range: $86 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hangzhou Xanadu Resort 4.5*
Number of rooms: 301
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Also Known As:
Sofitel Xanadu Hotel Hangzhou
Sofitel Hangzhou
Accor Xanadu Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#2 Top resorts Hotel in Hangzhou
#17 Luxury Hotel in Hangzhou
#22 Best Value Hotel in Hangzhou
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