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Hyatt Regency Hangzhou

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#6 of 2,116 Hotels in Hangzhou
Certificate of Excellence
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Hyatt Regency Hangzhou
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807 Reviews from our TripAdvisor Community

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Showing 392: English reviews
Boston
Level Contributor
9 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Great hotel and management and staff is wonderful. Great GP Diamond treatment and recognition. Amazing location on the lake. All the managers were extremely accomodation and helpful, from the omnipresent GM on down. FYI: Hotel is undergoing upgrade to a Grand Hyatt, but it's basically there.

Helpful?
Thank 1918
Madison, Wisconsin
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The highlight of this hotel was definitely the location. Right in front of the beautiful West Lake, in the middle of all the actions, within walking distance of multitude of restaurants and shops. Room and the general condition of the hotel did feel somewhat dated and felt past its prime although they are very well maintained. The hotel also had... More 

Helpful?
Thank lwkatya
HyattHANGZ, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear Iwkatya, First of all, we are truly grateful for the time you have taken to share such an encouraging and positive review with our community, thank you. Your warm comments regarding various aspects of our beloved hotel, such as the amenities and our Café restaurant, as well as the positive impressions of our colleagues, provides great motivation to keep... More 

Paris, France
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I am a diamond member of Hyatt for at least 6 years and a faithful guest of this hotel, at which I have stayed for over 20 times since it opened. However during this three day stay, my room (room 783) was extremely hot and after multiple attempts, there was no solution, except the fact that I got a fan... More 

Helpful?
Thank C t
HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear C t Allow me firstly to express my most sincere thanks for your long-standing patronage of our hotel on your many visits to Hangzhou. It is truly appreciated and I do hope that we may continue to be of service to in the future, despite your most recent experience. On this note, I would like to take this opportunity... More 

New York City, New York
2 reviews
5 of 5 stars Reviewed July 20, 2016

We booked 4 nights at Hyatt Regency online for our business trip in Hangzhou. They confirmed the booking with us very quickly. We appreciated that since it was a urgent booking. The The hotel has a great location nearby the lake. We saw the amazing sunset in frony of the hotel. We spared half day taking a tour recommended by... More 

Helpful?
Thank cumgregory
Leyburn, England, United Kingdom
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 4, 2016 via mobile

It's now A full year since I stayed in this hotel. I've only now remember to leave a review as I've opened a bottle of wine they gave me to replace my shoe case. Foolishly I left on the floor next to my shoes and the maid decided it was rubbish and threw it away. Other than that my club... More 

Helpful?
Thank Mike R
Muscat, Oman
Level Contributor
172 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 30, 2016 via mobile

Hyatt Hangzhou scores absolute thumbs up for a great location, facilities and most courteous staff. The only limiting factors are the so called lake facing rooms below 5th floor where view is obstructed by trees or the side wings where one has to strain the head to view the lake. But overall, a great place in Hangzhou and highly recommended... More 

Helpful?
Thank Sudeep W
1 review
3 of 5 stars Reviewed June 27, 2016

Check in staff can be rude and unpolished. Rooms were average not very clean. below normal Hyatt standard. Location is good. Ask for room away from construction and in the back ideally overlooking lake

Review collected in partnership with Hyatt Hotels

Helpful?
Thank giyarduramr
Colombo, Sri Lanka
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 22, 2016

Very good. BUT; Sack the Security guard near the road who directs all cars to the basement car park irrespective of a checking in or dropping off. Made the Check in miserable. Wifi is very inefficient. Not up to Business hotel standards. So was the wired connection. Breakfast is brilliant and so was the service. Very polite and professional staff... More 

Helpful?
Thank Upul G
Del Mar, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 19, 2016

The location of the Hyatt Regency Hangzhou is outstanding -- we loved the views of the lake and water show each evening. This resort's location is my favorite in Hangzhou. Also super convenient for a short walk to nearby shops, Starbucks, etc. All the Hyatt Regency staff with whom we interacted were world class, and the food service was excellent.... More 

Helpful?
Thank BestofPuntaMita
Hong Kong, China
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed June 12, 2016 via mobile

I was absolutely surprised in a bad way of a Hyatt Regency services in Hangzhou. We stayed there as a group which I believe all of us were so disappointed on the service at the hotel. Our event was almost screwed with a venue which wasn't ready the night before our function with no wallpaper, ceiling and even the floor!... More 

Helpful?
Thank Rita L
HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Rita L I am extremely grateful for your patronage of Hyatt Regency Hangzhou, along with your valuable time to share the experience of your recent stay with us. Most importantly, I apologise unreservedly for the difficulties that you have described. Particularly regarding your event arrangements, certainly a disappointing situation for all concerned. While the process of product and facility... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Babysitting

Additional Information about Hyatt Regency Hangzhou

Address: NO. 28 Hubin Road, Hangzhou 310006, China
Location: China > Zhejiang > Hangzhou
Price Range: $151 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency
Hotel Style:
#2 Spa Hotel in Hangzhou
#5 Family Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#6 Luxury Hotel in Hangzhou
#7 Business Hotel in Hangzhou
#40 Best Value Hotel in Hangzhou
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