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Hyatt Regency Hangzhou

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#6 of 2,260 Hotels in Hangzhou
Certificate of Excellence
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Hyatt Regency Hangzhou
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815 Reviews from our TripAdvisor Community

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Showing 396: English reviews
Dubai, United Arab Emirates
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Great food selection of high quality. Attentive service. Generally nice atmosphere especially being by the lake. Well suited for a business dinner. I would recommend if you're looking for somewhere to go which pleases many palettes - and plan in a walk before or after dinner on the lake Boardwalk!

Helpful?
Thank AmzJoseph
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a double king room with club access. Staff is very friendly and well attitude. check in process was quick. rooms are little old, swimming pool is little old too(went to swimming but i gave up too fast). Chinese restaurant is excellent. another great stay

Helpful?
Thank abilgen
Queanbeyan, Australia
2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is just an expensive hotel because it can be, there's nothing special about it. Little annoyances like being charged the equivalent of $14AUD for a very average cup of coffee made by a machine and on querying the cost being to it was for the quality of the beans just summed it up . This is a western... More 

Helpful?
Thank Geoffrey C
Montreal, Canada
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 24, 2016

Happen to be here before the G20 summit. The security was incredible. We were warned before and, but not being able to take a taxi to the hotel, and being dropped off 5 minute walk( not such a big deal) but needing to go thru security check ore stringent then the airport was strange And that was to get into... More 

Helpful?
1 Thank kdf1963
HyattHANGZ, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear kdf1963, Thank you very much for sharing your kind review about your recent stay with us. We truly appreciate your kind words about our hotel and colleagues, and are very glad that despite any environmental challenges, your stay with us was an enjoyable one. I sincerely hope we can welcome you back soon to our “Home by the West... More 

Boston
Level Contributor
11 reviews
7 hotel reviews
5 of 5 stars Reviewed August 11, 2016

Great hotel and management and staff is wonderful. Great GP Diamond treatment and recognition. Amazing location on the lake. All the managers were extremely accomodation and helpful, from the omnipresent GM on down. FYI: Hotel is undergoing upgrade to a Grand Hyatt, but it's basically there.

Helpful?
Thank 1918
Madison, Wisconsin
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 6, 2016

The highlight of this hotel was definitely the location. Right in front of the beautiful West Lake, in the middle of all the actions, within walking distance of multitude of restaurants and shops. Room and the general condition of the hotel did feel somewhat dated and felt past its prime although they are very well maintained. The hotel also had... More 

Helpful?
Thank lwkatya
HyattHANGZ, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear Iwkatya, First of all, we are truly grateful for the time you have taken to share such an encouraging and positive review with our community, thank you. Your warm comments regarding various aspects of our beloved hotel, such as the amenities and our Café restaurant, as well as the positive impressions of our colleagues, provides great motivation to keep... More 

Paris, France
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 26, 2016 via mobile

I am a diamond member of Hyatt for at least 6 years and a faithful guest of this hotel, at which I have stayed for over 20 times since it opened. However during this three day stay, my room (room 783) was extremely hot and after multiple attempts, there was no solution, except the fact that I got a fan... More 

Helpful?
Thank C t
HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear C t Allow me firstly to express my most sincere thanks for your long-standing patronage of our hotel on your many visits to Hangzhou. It is truly appreciated and I do hope that we may continue to be of service to in the future, despite your most recent experience. On this note, I would like to take this opportunity... More 

New York City, New York
2 reviews
5 of 5 stars Reviewed July 20, 2016

We booked 4 nights at Hyatt Regency online for our business trip in Hangzhou. They confirmed the booking with us very quickly. We appreciated that since it was a urgent booking. The The hotel has a great location nearby the lake. We saw the amazing sunset in frony of the hotel. We spared half day taking a tour recommended by... More 

Helpful?
Thank cumgregory
Leyburn, England, United Kingdom
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 4, 2016 via mobile

It's now A full year since I stayed in this hotel. I've only now remember to leave a review as I've opened a bottle of wine they gave me to replace my shoe case. Foolishly I left on the floor next to my shoes and the maid decided it was rubbish and threw it away. Other than that my club... More 

Helpful?
Thank Mike R
Muscat, Oman
Level Contributor
185 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed June 30, 2016 via mobile

Hyatt Hangzhou scores absolute thumbs up for a great location, facilities and most courteous staff. The only limiting factors are the so called lake facing rooms below 5th floor where view is obstructed by trees or the side wings where one has to strain the head to view the lake. But overall, a great place in Hangzhou and highly recommended... More 

Helpful?
Thank Sudeep W
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Babysitting

Additional Information about Hyatt Regency Hangzhou

Address: NO. 28 Hubin Road, Hangzhou 310006, China
Location: China > Zhejiang > Hangzhou
Price Range: $201 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency
Hotel Style:
#2 Spa Hotel in Hangzhou
#5 Family Hotel in Hangzhou
#6 Luxury Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#7 Business Hotel in Hangzhou
#44 Best Value Hotel in Hangzhou
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