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Merchant Marco Hotel

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#27 of 2,116 Hotels in Hangzhou
Certificate of Excellence
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Merchant Marco Hotel
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233 Reviews from our TripAdvisor Community

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Showing 69: English reviews
Durban, South Africa
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location was amazing. West Lake is literally 500m walk from the hotel lobby. The walk is directly through a lovely shopping district. All the big stores like H&M, Forever21, GAP, Apple Store, Zara, Sephora, Uniqlo, Haagen Dazs...as well as elite brands like Hermes, Armani, Zegna, LV, Gucci. Great value for money - rooms were spacious, clean and comfortable. Nice touch... More 

Thank Zakariyya L
Guangzhou, China
Level Contributor
211 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed June 22, 2016 via mobile

If you travel to Hangzhou, the Marco Polo hotel is convenient, near the lake, the restaurants, the shopping etc. Nice rooms freshly decorated, safe and clean. The staff is pro, nice and helpful. Recommended for biz travelers and tourists.

Thank jfondelli
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 1, 2016 via mobile

I visited this hotel on a business trip and booked this hotel through Ctrip. I booked with the option paid when when arrived but Ctrip has already debited my account before I arrived in HZ, furthermore when I arrived at the hotel they asked me to pay the whole week fee again which made me quite angry. It took them... More 

Thank A5306GTjenniferl
San Diego, California
1 review
5 of 5 stars Reviewed June 1, 2016

Not too expensive but I get very wonderful service and a lot of smile. I love this hotel with more details. Of course, they are not perfect because the location is in the center of this city, it's too safe, more convenient and a little noisy...but it's the most important that I can afford it and really enjoy it.

Thank josie315
Suzhou, China
Level Contributor
208 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
4 of 5 stars Reviewed May 17, 2016

To be honest, when we pulled up to this hotel, I was disappointed. It just looks like a worn out Chinese hotel, but don't let its outward appearance fool you. The service is great, from the curb side to the front desk, and they speak reasonable English, with a "can do" attitude. We had booked a non-smoking room with two... More 

Thank GlobalPassion
Athens, Georgia
Level Contributor
95 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed May 16, 2016

The Merchant Marco hotel has an excellent location, 10 minutes walk away from the West Lake and upmarket shopping - if that is what you want. It has all the facilities you would expect and the rooms are comfortable and functional enough. It is not the newest building in town (that would be difficult!) and so certain aspects are starting... More 

Thank holtspa
Al Khobar, Saudi Arabia
Level Contributor
112 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed May 6, 2016

i spent 4 days in this hotel and i could not sleep from the constructions work outside the building. it was bad experience. The location is very nice and just walking distance from the lake. all restaurants and shopping malls are near to you. The only issue is the smell and the non good smell from the rooms and the... More 

Stockholm, Sweden
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed April 21, 2016

I stayed in this hotel for two nights (in a non-smooking room). The rooms were nice but air condition was a bit strange because it was pretty warm in the room. We ate a Pizza in the the restaurant in the hotel which was really good and exceeded our expectations. The breakfast was really good as well you could find... More 

Thank Anonym S
Singapore, null, Singapore
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 25, 2016 via mobile

Bathroom and room was spacious. Walking distance to malls around the area and subway station and the Westlake. Room design is dated and the ventilator was not working well and the room was hot and stuffy even though we did not turn up the heater . The staff that came up to have a look said that the air conditioner... More 

Thank Corrine Y
Level Contributor
82 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 14, 2016

(English follows below) המיקום של המלון ממש מוצלח: לכל מקום הלכנו ברגל. אפילו מהמקדש המרוחק חזרנו בהליכה ברגל (כי התעצבנו מנהגי המוניות המקומיים). ממליצה לכל המתלבטים. נתתי לו 4 כי הוא באמת היה טוב: נקי, מסודר, נוח. נהגי מוניות בעיר חלאות - מפקיעים מחירים ולא מוכנים לקחת תיירים שלא מסכימים לעלויות המופרזות שלהם - השתמשנו בצוות המלון בשביל להזמין מוניות... More 

Thank Maya P
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & Grounds (27)
Bathroom (7)
Dining (4)
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  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Merchant Marco Hotel

Address: NO. 38 Pinghai Road, Hangzhou 310006, China
Location: China > Zhejiang > Hangzhou
Price Range: $60 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Merchant Marco Hotel 4*
Number of rooms: 228
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA and Odigeo so you can book your Merchant Marco Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Merchant Marco Hangzhou
Hotel Style:
#11 Best Value Hotel in Hangzhou
#20 Business Hotel in Hangzhou
#26 Luxury Hotel in Hangzhou
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