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Sofitel Hangzhou Westlake

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#11 of 2,260 Hotels in Hangzhou
Certificate of Excellence
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Sofitel Hangzhou Westlake
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496 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Hangzhou Westlake
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Showing 263: English reviews
Carmel, California
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 3, 2016

The hotel is first rate with excellent staff, dining and rooms. We very much enjoyed having friends join us for the dinner buffet which offered shrimp and crab in almost all possible permutations as well as all the fixin's. The only small blot on an otherwise spotless performance was at the bar where my wife ordered the chicken satay which... More 

Helpful?
Thank SamLLev
Jakarta, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 29, 2016

very comfortable bed, beautiful and good room, very kind hotel staff, good breakfast, just welcome fruit not fresh and sour, this need to be replace by good quality fruit such as sweet apple, xianglie pear, fresh banana .

Review collected in partnership with Accorhotels.com

Helpful?
Thank lien_id68
2 reviews
4 of 5 stars Reviewed June 28, 2016 via mobile

Key word. Upgrade your room. Not only newer but cleaner and more spacious. Definitely worth the $30 a night extra charge. Breakfast was fine. Gym is quite good. Outdoor rooftop is not always open but when open is a nice place to relax and have a smoke or drink. Recommended

Helpful?
Thank Ning A
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 21, 2016 via mobile

The Sofitel in Hangzhou is well placed, with a great rooftop bar overlooking the West Lake. Aside from that, the rooms, amenities and other features are just OK. On Check-In, we were told we were chosen randomly as "guest of the day" and given a complimentary upgrade. We double clarified we werent being asked to pay extra with an English... More 

Helpful?
Thank Jesse L
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Jesse L, Thank you for writing us a review on TripAdvisor. We very much regret for the extra fee caused by miscommunication, please accept our sincerest apologies and allow me to explain clearly. you were benefited as "guest of the day" VIP treatment from whole arrival list on that day, the room we offered is actually what the English... More 

Broadbeach, Australia
Level Contributor
146 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
1 of 5 stars Reviewed June 18, 2016 via mobile

I am going to write this review in two parts, I as I hope it gets better. I have stayed in various sofitels around the world, I am have a great understanding of hotel policy but this just takes the cake... See what you think.. After a long day of delayed travel we arrived at the hotel at 6.30pm checked... More 

Helpful?
3 Thank AskAndrea
Hong Kong
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 17, 2016

The hotel looks a bit old from the outside. But it has the best location to the famous West Lake, just cross the tunnel and you will arrive at the West Lake in less than 5 mins. And 10 mins walk to the nearest supermarket Carrefour. The room is spacious, air conditioner is working well, bathroom equipped with both shower... More 

Helpful?
Thank Anna L
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Anna L, Thanks for writing us a review on Tripadvisor. It's glad to know that you like our room and facilities as well as the location, however breakfast was not up to your expectation, please accept our apologies, please rest assure that we have re-organize the coffee service operation, and ensure that service efficiency will be well managed. we... More 

Rozelle, Australia
Level Contributor
42 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 9, 2016 via mobile

Stayed here for one night early June. Arrived by the fast train (which is sensational as a side note!) and had a quick evening and next morning to view Westlake which is very scenic, a bit like the Summer Palace in Beijing. The hotel did not feel like the usual high end Sofitel product and was the most expensive if... More 

Helpful?
Thank PaulandRachel1
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear PaulandRachel1, Thank you for taking the time and telling us your experience at Sofitel Hangzhou Westlake. I am glad to know that you recommend our sky garden vibe, it is a unique place around Westlake area as you said, however hotel overall was not up to your expectation, please accept our sincere apologies, it is our hope to have... More 

Adelaide
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 5, 2016

The hotel is at good location but the rooms badly need upgrading before it could be considered as 5 star property. the concierge will need to be better trained to assist tourists like us, in assessing the facilities that are available to visitors in Hangzhou. We had to find out ourself about the Y buses that are available to visitors,... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Sin C
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Sin C, Thank you for taking the time and tell us about your staying experience. your tourist information was not up to expectation, please accept our sincerest apologies, it is with your feedback that will help us to improve the service and quality, please rest assure that we have listed down 10 sightseeing and 50 things to do for... More 

Hyderabad, Andhra Pradesh, India
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 1, 2016 via mobile

Rooms are spacious enough. Make sure you take lake view room. Swimming pool is very small. It's like a kids pool. Staff at pool should learn some politeness. Breakfast is no great. It's same like any other hotel of similar kind. Location of the hotel is very good. And almost all taxi drivers knows the name of the hotel. So... More 

Helpful?
Thank Rahulji V
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Rahulji V, Thanks for writing us a review on TripAdvisor. It's always pleasure to receive a positive feedback about location and room, I will share with our team. We wish to see you again and your next visit will be as pleasant as previous one. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake More 

Kuwait City, Kuwait
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 31, 2016

I have spent some quality time in the city hangzhuo China, and this fourth visit me to this beautiful city. I stayed at the Sofitel West Lake Hotel, I stayed in this hotel three times, I was shocked by changes which carried out the hotel, worked a bar on the roof of the hotel is possible to see a spectacular... More 

Helpful?
Thank Lamyaa B
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Miss Lamyaa, Thank you again for writing us a review on TripAdvisor. We whole team are happy to see you back again, your appreciation has been shared with all of the team members, especially GM, Thomas, Edison, Sunny, Yuna, and Sol. Looking forward to see you soon. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: NO. 333 Xihu Avenue, Hangzhou 310002, China
Location: China > Zhejiang > Hangzhou
Price Range: $130 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#5 Spa Hotel in Hangzhou
#7 Romantic Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#11 Luxury Hotel in Hangzhou
#38 Best Value Hotel in Hangzhou
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