We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Sofitel Hangzhou Westlake

Show Prices
#11 of 2,302 Hotels in Hangzhou
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Sofitel Hangzhou Westlake
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

516 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Sofitel Hangzhou Westlake
See the most recent reviews
Showing 278: English reviews
Hong Kong, China
1 review
Reviewed October 13, 2016

Narrow room and poor voice separation. Can almost hear voice from street outsider as well as other room. Rest room is also narrow. Quite can't match to name Sofitel as poorer than many Novotel actually. Location and service is not bad by the way.

Review collected in partnership with Accorhotels.com

Helpful?
Thank guangzhuoz
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear guangzhuoz, Thank you for your comments about Sofitel Hangzhou Westlake. I regret to see that your room experience did not meet your expectation, we hope there is another chance for us to show and offer you a better room, and as you agreed service is good, we believe that with both good hardware and software, your next stay will... More 

Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 11, 2016

Loved the decor of Sofitel!!all are in Red and very traditional chinese style with a modern touch!..room where extra clean and very very comfy! Kids loved it!!we had a very good sleep...and the pillows provided is too great! walking distance to west lake and amazing views!temples....and fountains every where! Loved it and need to go back again and see any... More 

Helpful?
Thank Alimanzur
Keerbergen, Belgium
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 8, 2016

stayed in sofitel for a two days stay ,nice lobby.Good breakfast although avoid holidays as always crazy situations in china with not enough service people and far too many locals ........rooms can use a bit of updating but acceptable.Reception people efficient

Helpful?
Thank jlanciers
Wallingford, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 4, 2016

Superb location, with direct access (on foot) to nearly all the major attractions around West Lake. The in-house laundry was expensive, but very good, as was the breakfast restaurant. There are ATMs just outside which accept foreign credit cards, and a subway to Xihu Tiandi t'other side of Nanshan Road. A coffee at the excellent Starbucks there was a must... More 

Helpful?
Thank Cholseyman132
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 3, 2016 via mobile

I am writing a long story to share my very upset experience with Sofitel. My flight on 10/Sep to Hangzhou was delayed to 23:00. While the take-off time was confirmed by airline, I called to hotel around 21:30 to inform my arrival might be after mid-night. To my big surprise, I was told my room was cancelled. I was totally... More 

Helpful?
Thank oliviayooo
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Oliviayooo, Thank you for taking the time and tell us about your feeling to have a booking of Sofitel Hangzhou Westlake. we are extremely sorry that you had such upset experience, after reading, I felt sad too, together with front office department, reservation department, we investigated the case. the credit card you use for guarantee can not process in... More 

Ohio, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 26, 2016

I have mixed feelings about this hotel. The room was nice enough, and we really liked the location -- only about 5 minutes walk from the West Lake. The concierge was also very helpful, especially when I needed some RMB changed back to USD -- they went well out of their way to help me make that happen. However, when... More 

Helpful?
Thank Patrick M
Hangzhou, China
2 reviews
Reviewed September 23, 2016

Went to a private dinner in the sky garden and stunning great views with a fantastic service during the dinner. Specially as a Spanish far away from home, I found a great service and a home feeling thanks to the Spanish staff (Alberto and Aitara) during the dinner.

Helpful?
Thank brunalleschi
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear brunalleschi, Thank you for telling us about your experience at Sofitel Hangzhou Westlake. it is always pleasure to receive a positive feedback, I will share with our team especially to Alberto and Aitara. Thank you again for your encouragement. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake More 

Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 10, 2016

Luxury at a Price...Well Located near Lake and Park. Terrace View over looking best of Greenery and Lake. Rooms are OK not to the class of Sofitel. The breakfast spread was great...Staff was courteous and speak/understand English (big respite when in China).

Helpful?
Thank Pankaj V
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Pankaj V, Thank you for your review on Tripadvisor. It's always pleasure to receive a positive feedback, I will share with our team, it is with your feedback we can continuously provide high quality service experience, we hope your next stay will be as pleasant as the previous one. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake More 

Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 3, 2016

The hotel is well located, a short walk from the Lake and from the metro/subway station. All the reception staff speak English, and there are a few Europeans working here too. The rooms are clean and tidy with all mod cons, the pool area is great, the breakfast was brilliant (Standard Chinese fayre, plus many western options like coissants, pan... More 

Helpful?
Thank Mark T
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Mark T, Thank you for writing us a review on Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we hope that your... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 29, 2016 via mobile

This is a great hotel. Sofitel's international standards are up held so it it was you'd expect from a Sofitel hotel. The staff are friendly and helpful. The breakfast was delicious but we did get the opportunity to dine in their restaurant. They provided us with underground parking at no extra charge for the two nights. It is located close... More 

Helpful?
1 Thank GertrudePippa
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear GertrudePippa, Thank you for writing us a review on Tripadvisor. It is always a pleasure to receive positive feedback about service and attitude. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

191 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (146)
Viewed
Dining (6)
Viewed
Hotel & Grounds (22)
Viewed
Room/Suite (38)
Viewed
Bathroom (12)
Viewed
View from Room (2)
Viewed
Pool/Beach Area (3)
Viewed
Other (63)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (45)
Viewed
Hotel & Grounds (7)
Viewed
Dining (6)
Viewed
Room/Suite (11)
Viewed
Business Center/Function Rooms (2)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Hangzhou hotels
1.2 mi away
Wyndham Grand Plaza Royale Hangzhou
0.6 mi away
Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
#6 of 2,302 in Hangzhou
833 reviews
2.1 mi away
Four Seasons Hangzhou at West Lake
Show Prices
Show Prices
Show Prices
2.5 mi away
The East Hotel Hangzhou
The East Hotel Hangzhou
#4 of 2,302 in Hangzhou
275 reviews
1.5 mi away
Shangri La Hotel Hangzhou
Shangri La Hotel Hangzhou
#29 of 2,302 in Hangzhou
753 reviews
2.0 mi away
Courtyard Hangzhou Wulin
Courtyard Hangzhou Wulin
#3 of 2,302 in Hangzhou
507 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Location: China > Zhejiang > Hangzhou
Price Range: $111 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Ctrip TA, Priceline, ACCOR, HotelTravel.com, Odigeo and Travelocity so you can book your Sofitel Hangzhou Westlake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#6 Spa Hotel in Hangzhou
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#10 Luxury Hotel in Hangzhou
#39 Best Value Hotel in Hangzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Sofitel Hangzhou Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Quieter rooms are at the back of the hotel. If you eat a small breakfast then go the good Starbucks across Nanshan Road.”
 of 5 bubbles Cholseyman132, Oct 4, 2016 | Read review
“Superior room”
 of 5 bubbles lamyaab, May 31, 2016 | Read review
“ask for a city view room, if possible for a lake view room. otherwise, you may get a room towards the residential blocks at the back.”
  • double basins, bath tub with TV, separate shower and toilet
 of 5 bubbles bobcentreroad, Apr 2, 2016 | Read review
“Club Level rooms”
 of 5 bubbles suedulay, Mar 24, 2016 | Read review
“ROOMS ON THE LAKE with high level floor”
 of 5 bubbles GABRIELJ323, Dec 21, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay