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    Sofitel Hangzhou Westlake

    No.333 Xihu Avenue, Hangzhou 310002, China
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    Best prices for your stay
    8/6/2017 8/7/2017
    $122
    Great Deal
    Traveler (238)
    Room & Suite (80)
    Dining (32)
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    Overview
    • Excellent35%
    • Very good40%
    • Average16%
    • Poor6%
    • Terrible3%
    Travelers talk about
    “kwee zeen” (4 reviews)
    “french touch” (3 reviews)
    “club room” (14 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    5.0 Star Hotel
    All hotel details
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    Hyatt Regency Hangzhou
    918 reviews
    #8 of 2,391 hotels in Hangzhou
     
    Wyndham Grand Plaza Royale Hangzhou
    835 reviews
    #3 of 2,391 hotels in Hangzhou
     
    Shangri La Hotel Hangzhou
    795 reviews
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    Four Seasons Hangzhou at West Lake
    483 reviews
    #2 of 2,391 hotels in Hangzhou
     
    Rooms
    Aug 6Aug 7
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (592)
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    There are newer reviews for Sofitel Hangzhou Westlake
    See the most recent reviews

    11 - 15 of 330 reviews

    Reviewed May 16, 2017

    Big Plus Points: Close to Main City Center, Old Market as well as West Lake Area (Round the Corner) Absolute Greenery around the hotel - makes sure your windows are overlooking dense forests !! Well managed, and cared by Staff that speaks English except for...More

    2  Thank Anshumali
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded May 17, 2017

    Dear Anshumali, Thank you for staying with us and provide valuable feedback. I am excited to know you are big fans of Accor and Sofitel! We are so honored to have you here in the hotel and experienced Sofitel Brand standards. It is our hope...More

    Reviewed May 15, 2017

    Great location, close to the lake, good size room & bathroom with all bathroom toiletries & coffee/tea facilities Comfortable bed Breakfast buffet is above average for selection & quality & friendly staffMore

    3  Thank Darrel J
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded May 19, 2017

    Dear Darrel J, Thank you for staying with us and provide positive feedback. It is always pleasure to receive such encouraged comments, we will keep improving our service and product quality to our customers. we hope to welcome you back and enjoy another Magnifique stay....More

    Reviewed May 13, 2017

    we spent 22nd and 23rd april 2017, 2 night at Hotel Sofitel Hangzhou Westlake. we personally very unhappy and dislike the service attitudes that the hotel staffs provided/showed ! their services attitudes are worst than the 2 stars hotels! Room cleaning was only done 1/4...More

    Thank Eu Kuang L
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded May 15, 2017

    Dear Eu Kuang L, Thank you for sharing with us your concern. We are sincerest apologize for service not up to your expectation also to the Sofitel standard. By your two website's same posting, I am trying a lot to get in touch with you...More

    Reviewed May 10, 2017 via mobile

    Stayed at the hotel for a short break with family. The hotel is easy to get to by taxi and is close to metro and rail stations. There are a number of public buses stopping close by. The hotel is right next to the Westlake...More

    Thank EnLeung
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded May 15, 2017

    Dear Enleung, Thank you for telling us about your experience on Tripadvisor. I am glad that you found our staffs are kind and helpful, however buffet dinner experience did not meet your expectation, please accept our sincerest apologies, indeed there is no excuse for run...More

    Reviewed May 7, 2017

    We stayed at Sofitel Hangzhou Westlake for five nights during our 3-week trip to China. We are a family of four and booked two delux rooms with club access and were very lucky to be upgraded to a suite. The rooms were lovely - well...More

    Review collected in partnership with Accorhotels.com
    2  Thank Laura M
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded May 11, 2017

    Dear Dr. Laura, I am pleased to receive your feedback about staying experience, and got in touched with emails yesterday. We appreciate your understanding and good to hear that not a problem for you regarding the kid price. We offer kid price for breakfast/lunch/dinner according...More

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    Four Seasons Hangzhou at West Lake
    483 reviews
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Shuttle Bus Service
    • Free Parking
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Pool
    • Hot Tub
    Details
    • Price range
    • $120 - $174 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Romantic Hotel in Hangzhou
    • #10 Business Hotel in Hangzhou
    • #10 Spa Hotel in Hangzhou
    • #15 Luxury Hotel in Hangzhou
    • #39 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 233
    • Reservation Options
    • TripAdvisor is proud to partner with ACCOR, Booking.com, Expedia, Agoda, Hotels.com, Ctrip TA, Orbitz, Priceline, TripOnline SA, Travelocity, Hotwire, Cancelon and HotelQuickly so you can book your Sofitel Hangzhou Westlake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Sofitel Hangzhou Westlake Hotel Hangzhou ,
    • Hangzhou Sofitel
    Add Photo Photos
    Traveler (238)
    Room & Suite (80)
    Dining (32)
    Pool & Beach (3)
    Hotel & Grounds (150)
    Bathroom (21)
    Business Center & Event Rooms (2)
    Nearby
    Sponsored by:
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    Nearby Restaurants
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    .10 miles away
    Hai Di Lao Hotpot
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    .17 miles away
    Wasabiya Japanese Restaurant (Yongjin Plaza)
    5 reviews
    .17 miles away
    Bellagio Cafe Jia Chang Cai
    5 reviews
    .15 miles away
    Nearby Attractions
    Museum of Traditional Chinese Medicine (Hu Qing Yu Tang)
    54 reviews
    .57 miles away
    Hangzhou Museum
    35 reviews
    .52 miles away
    Qinghe Square
    32 reviews
    .46 miles away
    Wushan Square
    33 reviews
    .52 miles away
    Ask a question
    Questions & Answers
    rui25frosty
    January 5, 2017|
    Answer Show all 2 answers
    Response from Rachael T | Reviewed this property |
    Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
    0
    Votes
    Room Tips
    "Just avoid this hotel"
    Read review
    "Front facing Westlake"
    Read review
    "Up-grade to an Executive room, it offers many extras"
    Read review
    "Do not stay close to the lifts"
    Read review
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