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Sofitel Hangzhou Westlake

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#11 of 2,116 Hotels in Hangzhou
Certificate of Excellence
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489 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Glen Innes NSW
Level Contributor
65 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very spacious and well appointed rooms. Location close to the lake is great for morning/evening walks. Plenty of dining options close by too Could have been a luxury hotel in any world city. Very well appointed bathroom area, plenty of hanging space. Outlook from window was directly onto a neighbouring apartment block, but would recommend experiencing the city and the... More 

Helpful?
Thank SheepCocky
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The location is perfect. I spent few mornings running around Westlake. The service in lobby lounge was excellent. Staffs were very attentive and friendly. Rooms are spacious and very clean. Amenities and room setup meet most of travelers' needs. However the swimming pool is a bit small and underground with no sunlight. We were quite disappointed especially our kids. The... More 

Helpful?
Thank Alice C
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Near west lake, this hotel it's very good. The staff is very kindles. Room very clean and comfortable. Very nice the sky garden but when we went it was empty. But one thing that disappointed us, was that the swimming pool was close cause of G20. I think that they should warn before.

Helpful?
Thank Loly M
Vancouver, Canada
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed July 7, 2016 via mobile

Great hotel a stones throne from the lake but still near town and waking distance to many restaurants. Breakfast was wonderful. Large and great quality with lots of western and Asian items available. Good wifi. Staff were exceptionally good! Bending over backwards to anticipate our every need. They even got us out to the rooftop garden to checkout the amazing... More 

Helpful?
Thank gr8fulmom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2016

Friendly and helpful staff Luxurious room Lots of free extras with room service food Leaflet with hotel address and many tourist sites address in English and Chinese, perfect for taking cabs Close to metro line and bus line Y2

Helpful?
Thank Guillaume G
Carmel, California
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 3, 2016

The hotel is first rate with excellent staff, dining and rooms. We very much enjoyed having friends join us for the dinner buffet which offered shrimp and crab in almost all possible permutations as well as all the fixin's. The only small blot on an otherwise spotless performance was at the bar where my wife ordered the chicken satay which... More 

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Thank SamLLev
Jakarta, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 29, 2016

very comfortable bed, beautiful and good room, very kind hotel staff, good breakfast, just welcome fruit not fresh and sour, this need to be replace by good quality fruit such as sweet apple, xianglie pear, fresh banana .

Review collected in partnership with Accorhotels.com

Helpful?
Thank lien_id68
2 reviews
4 of 5 stars Reviewed June 28, 2016 via mobile

Key word. Upgrade your room. Not only newer but cleaner and more spacious. Definitely worth the $30 a night extra charge. Breakfast was fine. Gym is quite good. Outdoor rooftop is not always open but when open is a nice place to relax and have a smoke or drink. Recommended

Helpful?
Thank Ning A
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 21, 2016 via mobile

The Sofitel in Hangzhou is well placed, with a great rooftop bar overlooking the West Lake. Aside from that, the rooms, amenities and other features are just OK. On Check-In, we were told we were chosen randomly as "guest of the day" and given a complimentary upgrade. We double clarified we werent being asked to pay extra with an English... More 

Helpful?
Thank Jesse L
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Jesse L, Thank you for writing us a review on TripAdvisor. We very much regret for the extra fee caused by miscommunication, please accept our sincerest apologies and allow me to explain clearly. you were benefited as "guest of the day" VIP treatment from whole arrival list on that day, the room we offered is actually what the English... More 

Broadbeach, Australia
Level Contributor
145 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 stars Reviewed June 18, 2016 via mobile

I am going to write this review in two parts, I as I hope it gets better. I have stayed in various sofitels around the world, I am have a great understanding of hotel policy but this just takes the cake... See what you think.. After a long day of delayed travel we arrived at the hotel at 6.30pm checked... More 

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1 Thank AskAndrea
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: NO. 333 Xihu Avenue, Hangzhou 310002, China
Location: China > Zhejiang > Hangzhou
Price Range: $108 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#5 Spa Hotel in Hangzhou
#7 Romantic Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#11 Luxury Hotel in Hangzhou
#36 Best Value Hotel in Hangzhou
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