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1/28/2018 1/29/2018
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    Sofitel Hangzhou Westlake

    No.333 Xihu Avenue, Hangzhou 310002, China
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    1/28/2018 1/29/2018
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    Savings alert: 10% below average rate

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    $112
    $112
    $111
    Traveler (281)
    Room & Suite (86)
    Dining (33)
    Overview
    • Excellent36%
    • Very good40%
    • Average15%
    • Poor6%
    • Terrible3%
    Travelers talk about
    “kwee zeen” (4 reviews)
    “west lake” (91 reviews)
    “sky garden” (4 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Housekeeping
    Babysitting
    5.0 Star Hotel
    All hotel details
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    Rooms
    Jan 28Jan 29
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (639)
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    1 - 5 of 362 reviews

    Reviewed 1 week ago

    I got a very memorable stay at at Softitel Hangzhou Westlake, and impressed to be asked and greeted from the moment I first stepped into the hotel! Check-in was smooth and the reception team of staff offered recommendations on travelling within the city. I was...More

    Review collected in partnership with Accorhotels.com
    Thank yeowann
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 3 days ago

    Dear yeowann, Thank you for your positive review on Tripadvisor. It is always a pleasure to know that our team has made a memorable stay for our guest, I will share your comments with whole team especially to Amy and Cathy, I am sure that...More

    Reviewed 2 weeks ago

    Hotel staff are generally very polite and helpful. But the concierge, though polite and helpful, are not forthcoming enough with information. When I enquired about certain tourist spots, they fail to inform me about opening hours, though it was evident that I was interested to...More

    Thank Emmanuel N
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 3 days ago

    Dear Emmanuel N, Thank you for sharing your experience at Sofitel Hangzhou Westlake. We are sorry that the concierge service were not up to your expectation, please rest assure that we have conducted service and attitude as well as product knowledge training to our team,...More

    Reviewed 2 weeks ago

    More

    Review collected in partnership with Accorhotels.com
    Thank kyungryulkim
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 2 weeks ago

    More

    Reviewed 2 weeks ago

    Too rush and had to depart to Shanghai the next day. (Stay was less then 8 hours) Slow in check-in and room cleaniness, the rest was fantastic. Will definatley recommend this hotel to my relatives and friends.More

    Review collected in partnership with Accorhotels.com
    Thank leongf2018
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 2 weeks ago

    Dear leongf2018, Thank you for sharing with us your staying experience. Although you had less time to experience more, but I am sure that there will be other chances to welcome you back in future. It is our hope that your next stay will be...More

    Reviewed 3 weeks ago

    Had a decent stay recently but disappointed in a few ways, so I’d say this hotel can only classified as a Novotel or “Novotel +” at best, and definitely not Sofitel level. I am not fussy by any means but if they call themselves a...More

    1  Thank KHSTHOMAS
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 1 week ago

    Dear KHSTHOMAS, Thank you for taking the time and telling us about your experience at our hotel. Firstly please accept our sincerest apologies for not making you and your family stay satisfactory, we would like to listen your advice and make improvements for your particular...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Pool
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Free Parking
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Pool
    • Indoor pool
    Details
    • Price range
    • $107 - $156 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Romantic Hotel in Hangzhou
    • #10 Spa Hotel in Hangzhou
    • #10 Business Hotel in Hangzhou
    • #16 Luxury Hotel in Hangzhou
    • #36 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 233
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Agoda, Accorhotels.com, Hotels.com, Expedia, Orbitz, Priceline, Hotwire, Travelocity, HotelQuickly, Cancelon, TripOnline SA and getaroom.com so you can book your Sofitel Hangzhou Westlake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Sofitel Hangzhou Westlake Hotel Hangzhou ,
    • Hangzhou Sofitel
    Add Photo Photos
    Traveler (281)
    Room & Suite (86)
    Dining (33)
    Pool & Beach (3)
    Hotel & Grounds (184)
    Bathroom (23)
    Business Center & Event Rooms (2)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    .46 miles away
    Ask a question
    Questions & Answers
    AZ_mom
    November 3, 2017|
    AnswerShow all 2 answers
    Response from TTle888 | Reviewed this property |
    Yes they do
    0
    Votes
    rui25frosty
    January 5, 2017|
    AnswerShow all 2 answers
    Response from Rachael T | Reviewed this property |
    Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
    0
    Votes
    Room Tips
    "If you book this hotel you should only expect a Novotel experience"
    Read review
    "Try to get a corner room"
    Read review
    "Ask for top floor rooms and facing to West Lake."
    Read review
    "2nd floor suites are great."
    Read review
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