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Sofitel Hangzhou Westlake

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#10 of 2,258 Hotels in Hangzhou
Certificate of Excellence
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Sofitel Hangzhou Westlake
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496 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Ohio, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have mixed feelings about this hotel. The room was nice enough, and we really liked the location -- only about 5 minutes walk from the West Lake. The concierge was also very helpful, especially when I needed some RMB changed back to USD -- they went well out of their way to help me make that happen. However, when... More 

Helpful?
Thank Patrick M
Hangzhou, China
1 review
4 of 5 stars Reviewed 5 days ago NEW

Went to a private dinner in the sky garden and stunning great views with a fantastic service during the dinner. Specially as a Spanish far away from home, I found a great service and a home feeling thanks to the Spanish staff (Alberto and Aitara) during the dinner.

Helpful?
Thank brunalleschi
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Luxury at a Price...Well Located near Lake and Park. Terrace View over looking best of Greenery and Lake. Rooms are OK not to the class of Sofitel. The breakfast spread was great...Staff was courteous and speak/understand English (big respite when in China).

Helpful?
Thank Pankaj V
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Pankaj V, Thank you for your review on Tripadvisor. It's always pleasure to receive a positive feedback, I will share with our team, it is with your feedback we can continuously provide high quality service experience, we hope your next stay will be as pleasant as the previous one. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake More 

Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is well located, a short walk from the Lake and from the metro/subway station. All the reception staff speak English, and there are a few Europeans working here too. The rooms are clean and tidy with all mod cons, the pool area is great, the breakfast was brilliant (Standard Chinese fayre, plus many western options like coissants, pan... More 

Helpful?
Thank Mark T
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Mark T, Thank you for writing us a review on Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we hope that your... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

This is a great hotel. Sofitel's international standards are up held so it it was you'd expect from a Sofitel hotel. The staff are friendly and helpful. The breakfast was delicious but we did get the opportunity to dine in their restaurant. They provided us with underground parking at no extra charge for the two nights. It is located close... More 

Helpful?
1 Thank GertrudePippa
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear GertrudePippa, Thank you for writing us a review on Tripadvisor. It is always a pleasure to receive positive feedback about service and attitude. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we... More 

Glen Innes NSW
Level Contributor
65 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed August 23, 2016

Very spacious and well appointed rooms. Location close to the lake is great for morning/evening walks. Plenty of dining options close by too Could have been a luxury hotel in any world city. Very well appointed bathroom area, plenty of hanging space. Outlook from window was directly onto a neighbouring apartment block, but would recommend experiencing the city and the... More 

Helpful?
Thank SheepCocky
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear SheepCocky, Thank you for writing us a review on Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we hope that your next... More 

Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 8, 2016 via mobile

The location is perfect. I spent few mornings running around Westlake. The service in lobby lounge was excellent. Staffs were very attentive and friendly. Rooms are spacious and very clean. Amenities and room setup meet most of travelers' needs. However the swimming pool is a bit small and underground with no sunlight. We were quite disappointed especially our kids. The... More 

Helpful?
Thank Alice C
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Alice C, Thank you for writing us a review on Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team especially lobby lounge. however club lounge experience was not up to your expectation, please accept our sincerest apologies, we will definitely work on quantity and quality of the food, thanks again... More 

Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 23, 2016 via mobile

Near west lake, this hotel it's very good. The staff is very kindles. Room very clean and comfortable. Very nice the sky garden but when we went it was empty. But one thing that disappointed us, was that the swimming pool was close cause of G20. I think that they should warn before.

Helpful?
Thank Loly M
Vancouver, Canada
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed July 7, 2016 via mobile

Great hotel a stones throne from the lake but still near town and waking distance to many restaurants. Breakfast was wonderful. Large and great quality with lots of western and Asian items available. Good wifi. Staff were exceptionally good! Bending over backwards to anticipate our every need. They even got us out to the rooftop garden to checkout the amazing... More 

Helpful?
Thank gr8fulmom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2016

Friendly and helpful staff Luxurious room Lots of free extras with room service food Leaflet with hotel address and many tourist sites address in English and Chinese, perfect for taking cabs Close to metro line and bus line Y2

Helpful?
Thank Guillaume G
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: NO. 333 Xihu Avenue, Hangzhou 310002, China
Location: China > Zhejiang > Hangzhou
Price Range: $129 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#5 Spa Hotel in Hangzhou
#7 Romantic Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#10 Luxury Hotel in Hangzhou
#38 Best Value Hotel in Hangzhou
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