We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Sofitel Hangzhou Westlake

#12 of 2,116 Hotels in Hangzhou
Certificate of Excellence
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sofitel Hangzhou Westlake
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

486 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 255: English reviews
Vancouver, Canada
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Great hotel a stones throne from the lake but still near town and waking distance to many restaurants. Breakfast was wonderful. Large and great quality with lots of western and Asian items available. Good wifi. Staff were exceptionally good! Bending over backwards to anticipate our every need. They even got us out to the rooftop garden to checkout the amazing... More 

Helpful?
Thank gr8fulmom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Friendly and helpful staff Luxurious room Lots of free extras with room service food Leaflet with hotel address and many tourist sites address in English and Chinese, perfect for taking cabs Close to metro line and bus line Y2

Helpful?
Thank Guillaume G
Carmel, California
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is first rate with excellent staff, dining and rooms. We very much enjoyed having friends join us for the dinner buffet which offered shrimp and crab in almost all possible permutations as well as all the fixin's. The only small blot on an otherwise spotless performance was at the bar where my wife ordered the chicken satay which... More 

Helpful?
Thank SamLLev
Jakarta, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

very comfortable bed, beautiful and good room, very kind hotel staff, good breakfast, just welcome fruit not fresh and sour, this need to be replace by good quality fruit such as sweet apple, xianglie pear, fresh banana .

Review collected in partnership with Accorhotels.com

Helpful?
Thank lien_id68
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Key word. Upgrade your room. Not only newer but cleaner and more spacious. Definitely worth the $30 a night extra charge. Breakfast was fine. Gym is quite good. Outdoor rooftop is not always open but when open is a nice place to relax and have a smoke or drink. Recommended

Helpful?
Thank Ning A
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 21, 2016 via mobile

The Sofitel in Hangzhou is well placed, with a great rooftop bar overlooking the West Lake. Aside from that, the rooms, amenities and other features are just OK. On Check-In, we were told we were chosen randomly as "guest of the day" and given a complimentary upgrade. We double clarified we werent being asked to pay extra with an English... More 

Helpful?
Thank Jesse L
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Jesse L, Thank you for writing us a review on TripAdvisor. We very much regret for the extra fee caused by miscommunication, please accept our sincerest apologies and allow me to explain clearly. you were benefited as "guest of the day" VIP treatment from whole arrival list on that day, the room we offered is actually what the English... More 

Broadbeach, Australia
Level Contributor
144 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed June 18, 2016 via mobile

I am going to write this review in two parts, I as I hope it gets better. I have stayed in various sofitels around the world, I am have a great understanding of hotel policy but this just takes the cake... See what you think.. After a long day of delayed travel we arrived at the hotel at 6.30pm checked... More 

Helpful?
1 Thank AskAndrea
Hong Kong
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 17, 2016

The hotel looks a bit old from the outside. But it has the best location to the famous West Lake, just cross the tunnel and you will arrive at the West Lake in less than 5 mins. And 10 mins walk to the nearest supermarket Carrefour. The room is spacious, air conditioner is working well, bathroom equipped with both shower... More 

Helpful?
Thank Anna L
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Anna L, Thanks for writing us a review on Tripadvisor. It's glad to know that you like our room and facilities as well as the location, however breakfast was not up to your expectation, please accept our apologies, please rest assure that we have re-organize the coffee service operation, and ensure that service efficiency will be well managed. we... More 

Rozelle, Australia
Level Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 9, 2016 via mobile

Stayed here for one night early June. Arrived by the fast train (which is sensational as a side note!) and had a quick evening and next morning to view Westlake which is very scenic, a bit like the Summer Palace in Beijing. The hotel did not feel like the usual high end Sofitel product and was the most expensive if... More 

Helpful?
Thank PaulandRachel1
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear PaulandRachel1, Thank you for taking the time and telling us your experience at Sofitel Hangzhou Westlake. I am glad to know that you recommend our sky garden vibe, it is a unique place around Westlake area as you said, however hotel overall was not up to your expectation, please accept our sincere apologies, it is our hope to have... More 

Adelaide
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 5, 2016

The hotel is at good location but the rooms badly need upgrading before it could be considered as 5 star property. the concierge will need to be better trained to assist tourists like us, in assessing the facilities that are available to visitors in Hangzhou. We had to find out ourself about the Y buses that are available to visitors,... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Sin C
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Sin C, Thank you for taking the time and tell us about your staying experience. your tourist information was not up to expectation, please accept our sincerest apologies, it is with your feedback that will help us to improve the service and quality, please rest assure that we have listed down 10 sightseeing and 50 things to do for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

161 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (116)
Viewed
Dining (5)
Viewed
Room/Suite (36)
Viewed
Hotel & Grounds (17)
Viewed
Bathroom (12)
Viewed
View from Room (2)
Viewed
Pool/Beach Area (3)
Viewed
Other (41)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (45)
Viewed
Room/Suite (11)
Viewed
Business Center/Function Rooms (2)
Viewed
Hotel & Grounds (7)
Viewed
Dining (6)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Hangzhou hotels
1.2 mi away
Wyndham Grand Plaza Royale Hangzhou
0.6 mi away
Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
#6 of 2,116 in Hangzhou
4.5 of 5 stars 802 reviews
2.5 mi away
The East Hotel Hangzhou
The East Hotel Hangzhou
#5 of 2,116 in Hangzhou
4.5 of 5 stars 251 reviews
Show Prices
Show Prices
Show Prices
2.1 mi away
Four Seasons Hangzhou at West Lake
1.5 mi away
Shangri La Hotel Hangzhou
Shangri La Hotel Hangzhou
#19 of 2,116 in Hangzhou
4.0 of 5 stars 732 reviews
2.0 mi away
Courtyard Hangzhou Wulin
Courtyard Hangzhou Wulin
#4 of 2,116 in Hangzhou
4.5 of 5 stars 440 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: NO. 333 Xihu Avenue, Hangzhou 310002, China
Location: China > Zhejiang > Hangzhou
Price Range: $113 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Agoda, Hotwire, ACCOR, Booking.com, Travelocity, Expedia, Priceline, HotelTravel.com, Ctrip TA and Hotels.com so you can book your Sofitel Hangzhou Westlake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#5 Spa Hotel in Hangzhou
#7 Romantic Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#12 Luxury Hotel in Hangzhou
#37 Best Value Hotel in Hangzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay