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Sofitel Hangzhou Westlake

No.333 Xihu Avenue, Hangzhou 310002 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (473)
Dining (91)
Room & Suite (57)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Staff required to regularly wash hands
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Updated 09/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Hangzhou Westlake
Updated 09/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#34 of 2,585 hotels in Hangzhou
Travelers' Choice
Sofitel Hangzhou Westlake, a blend of French lifestyle with Hangzhou’s local culture on the edge of famous Westlake. Located in Hangzhou’s heritage Old Town district, just 50 meters to the edge of Westlake, and within 20 minutes’ walk to key tourist sites Leifeng Pagoda, Wushan Pagoda and famed Heifeng Street old town markets. The hotels modern chic look is complimented by many international restaurants and shopping centers that surround the hotel, an ideal base for tourists and business travelers alike. The lobby’s central brass mural highlights the hotels location in the center of a multi dynasty city, the 3000-year history of Hangzhou represented in the quiet elegance of the hotel’s restaurants and bar, service and staff. Convenient access to Hangzhou East train station and 40 minutes from Xiaoshan International Airport, the hotel is a mere 10 minutes from the city’s central train station, and just 2 blocks to Metro Line 1.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Hot tub
Indoor pool
Breakfast buffet
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Lake View
Languages Spoken
846Reviews4Q+A59Room tips
Traveler rating
  • 379
  • 275
  • 119
  • 45
  • 28
Time of year
Traveler type
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  • English
Popular mentions
s0ngh0st2021 wrote a review Apr 2021
Harbin, China1 contribution
Mr Liu from the Concierge Team helped me a lot when we tried to find our Didi Driver. Your service was Much appreciated. The location was perfect - West Lake is just across the road. The room was out-dated. There are renovated rooms, but we were in an old one. Hope all the rooms will be renovated soon.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Sleep Quality
s0ngh0st wrote a review Apr 2021
Harbin, China1 contribution
The location is fantastic, just 2 min walk to the West Lake. Mr. Liu from the Conceirge team was so kind - he took us out of the hotel to find the taxi driver who failed to find the entrance of the hotel. Thanks Liu! The front desk staff were not very polite, and did not recognise the accorplus status. There are old rooms and renovated rooms in the hotel. Unfortunately we were given an old room. Hope all the rooms will be renovated soon. All in all, not a bad one.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Sleep Quality
outofthelight wrote a review Feb 2021
Beijing, China241 contributions96 helpful votes
If you ever have the chance to go to Hangzhou, Sofitel Hangzhou West Lake can absolutely be recommended. I had a truly lovely stay, first and foremost thanks to Lena in the Club Millessime. She remembered all my preferences from day 1 on day 2 (including dietary restrictions, extension cords and adapters etc.), and that requires dedication and the will to go the extra mile. I worked many years in hospitality, and I am very impressed. I simply find it difficult to think of anyone more attentive. Also the rest of the hotel delivered. I enjoyed an upgrade to a suite with plenty of space, the bed was lovely, housekeeping very attentive - and the gym is pretty well equipped. Not least: The location is perfect for visits to the many awesome sights around the lake. I am so looking forward to going back in summer! Suggestions for improvement: It would have been nice if there were fabric napkins instead of paper napkins - both in the breakfast room and in Club Millessime. It would also be great if the staff had their own water dispenser somewhere on the same floor as the gym - my yoga session was interrupted at least 15 times by staff coming in to drink. But all in all, I had an awesome stay! Christoffer
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Date of stay: January 2021Trip type: Traveled solo
1 Helpful vote
JOLIVOT S wrote a review Dec 2020
6 contributions1 helpful vote
Quiet, impeccable cleanliness, tasty cuisine for both the buffet and the Chinese restaurant. The breakfast is exceptional both by its variety and its quality. A big thank you to the Hotel Manager and his team who brought us a perfect stay. We will return with great pleasure. Special thanks to Sven, Summer, Ian, Thomas, Sandy and Cate.
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Date of stay: December 2020
Sleep Quality
Room Tip: 5th floor to have access to perfect VIP lounge, tea time & snacks with smiling and...
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Expedition627470 wrote a review Dec 2020
2 contributions1 helpful vote
Great location next to West lake, good place to stay during warm season. Club lounge has very good warm helpfull staff, breakfast is great. Roof terrace must be rally nice to stay during warm season. View from rooms depends on which side you will get during check in, hotel has only 6 floors so view will be limited.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Sleep Quality
Trip type: Traveled on business
$102 - $154 (Based on Average Rates for a Standard Room)
西湖索菲特, sofitel hangzhou westlake hotel hangzhou, hangzhou sofitel
ChinaZhejiangHangzhouXihu Resort / Shangcheng District
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Frequently Asked Questions about Sofitel Hangzhou Westlake
Which popular attractions are close to Sofitel Hangzhou Westlake?
Nearby attractions include Huanglou Jazz Bar (0.3 miles), King Qian's Memorial (0.3 miles), and INtime Mall (West Lake) (0.2 miles).
What are some of the property amenities at Sofitel Hangzhou Westlake?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Hangzhou Westlake?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Hangzhou Westlake?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sofitel Hangzhou Westlake?
Yes, free parking is available to guests.
What are some restaurants close to Sofitel Hangzhou Westlake?
Conveniently located restaurants include Haidilao Hot Pot (Yong Jin Plaza), Starbucks (XiHu TianDi), and Eudora Station.
Are there opportunities to exercise at Sofitel Hangzhou Westlake?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Sofitel Hangzhou Westlake have an airport shuttle?
Yes, Sofitel Hangzhou Westlake offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Hangzhou Westlake?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Hangzhou Westlake offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sofitel Hangzhou Westlake?
Many travelers enjoy visiting Lingyin Temple (2.0 miles), Fei Lai Feng (3.5 miles), and Former residence of Xueyan Hu (0.9 miles).