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The East Hotel Hangzhou

Traveler (353)
360
Panoramas (43)
Video (2)
Certificate of Excellence

About

#17 of 2,634 hotels in Hangzhou
Location
Cleanliness
Service
Value
Certificate of Excellence
Situated along Hushu South Road, The East Hotel offers the 5-star luxury with a fitness centre and free Wi-Fi throughout. Hotel close to the subway line 1 (west lake cultural square stop) and the airport limousine, just a 5-minute walk from Wulin Square, it is a short 10-minute drive from the stunning West Lake and Grand Canal. The East Hotel is an intelligent luxury and boutique hotel based on the cloud computing. From the intelligent check-in system to the electronic guest room lock, smart lighting system and intelligent air-conditioning system, as well as a construction of remote video technology, visible display of the service, even the customer interaction and information viewer system, all reflect the comfortable and convenient which the “Smart Hotel” brings. The East Hotel located in the middle of Hangzhou, but offers a great escape from the hustle and bustle of the city. Hotel aims to creating the high-tech experience, at the same time we also pay attention to every guest’s privacy and luxury experience. There is no excessive greeting here, but rather than the tranquil and personal fine service system. Here every guest can experience the “smart” of the hotel while enjoying the leisure and luxury atmosphere.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Free parking
Bar/Lounge
Fitness Center with Gym / Workout Room
Restaurant
Airport transportation
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Minibar
Refrigerator in room
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Value
Charming
HOTEL CLASS
Hotel links
Visit hotel website
434Reviews
812Photos
8Q+A
34Room tips
Traveler rating
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Popular mentions
I go three times every year to this place and always book this hotel.is very comfortable and the bed is very soft & cozy... Clean &stylish is one of my favorite hotels in Hangzhou... Mr.Gordon is very kind and help you for everything... Absolutely good.
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Response from EastHZ, Front Office Manager at The East Hotel Hangzhou
Responded Apr 6, 2019
Dear tiziano_foglia, Thank you so much for taking the time to share such an amazing review with the TripAdvisor Community. We are delighted to learn that you received such wonderful service from Gordon and I personally shared your kind words with him.Also thank you for highlighting the clean & soft bed. All our Ladies and Gentlemen look forward to welcoming you back in the near future. Best regards
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Iwas in this hotel for 3 nights.It was very comfotable and clean . the personels were very polit and helpfull.Chris, Lucy,Gordon,Kiki, Sherry,they helped me reserved the hotel in Beijing and introduced me about shopping center. Thank you.We will come back to this hotel again in
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Response from EastHZ, Front Office Manager at The East Hotel Hangzhou
Responded Apr 6, 2019
Dear v_farousi, Thank you for taking the time to write us a review. We're delighted to learn that you had a wonderful stay in our hotel and our associates were able to provide you an excellent service.We would be more than happy to assist you whatever/whenever. When you’re happy, we’re happy – and we‘ll keep doing our best to provide the best service for you.  We’ll be here when you’re ready to come back. Visit anytime. 
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+1
I stayed here on my first business trip to China. While I could have stayed at a cheaper hotel, I’m glad I spent a bit more for a place that was a refuge from a very hectic city. The breakfast buffet was a daily lifesaver with fresh fruits and western-friendly items like
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Response from EastHZ, Manager at The East Hotel Hangzhou
Responded Mar 24, 2019
Dear jordanp921, First of all, I would like to thank you for choosing The East Hotel Hangzhou for your stay, and we were honored to be at your service. Our endeavor is to make you feel warm, comfortable and part of our family. We were very pleased to learn that you enjoyed your stay with us in overall, and our associate have delivered great service to you. it is always nice when a guest takes the time for some positive feedback. Thank you very much. We look forward to welcoming again in the near future. Sincerely,
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+1
Found this boutique hotel online and decided to book this for my 2 nights stay. Got an upgrade from the staffs to the top floor with bigger rooms and a bathtub when I checked in. Great gesture! The rooms are a blend of eastern feel and modern tech. I like how the buttons are
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Response from EastHZ, Manager at The East Hotel Hangzhou
Responded Mar 24, 2019
Dear Viajero1199, Thank you for your comments and for taking the time to share your experiences during your recent stay with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at The East Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Hangzhou.
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I stayed at East Hotel for two nights in mid-March. The hotel has a very delicate interior design with a chic lobby (where coffee, tea and biscuits are offered), bar & restaurant, a petite gym and a zen tea room. The hotel rooms are prepared in traditional Chinese aesthetics
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Review collected in partnership with 单个酒店
Response from EastHZ, Manager at The East Hotel Hangzhou
Responded Mar 24, 2019
Dear charlesjsg, Thank you for taking the time to share your stay experience with us. For sure that we will share your great comments with related associates especially the FO team that you mentioned in the review. It is always great when guest leave their positive comments with us, that give us much more motivation to keep the service standard and deliver betther service to guests. Thank you again for taking the time to provide your feedback, look forward to weloming you next time
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PRICE RANGE
$91 - $120 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhouGongshu District
NUMBER OF ROOMS
122
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