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Shangri La Hotel Hangzhou

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Shangri La Hotel Hangzhou
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753 Reviews from our TripAdvisor Community

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Showing 268: English reviews
San Francisco, California, USA
Level Contributor
118 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 1 week ago via mobile

This Shangri-La wasn't up to the standards of new ones in terms of service or quality of the rooms. Decor and furnishing was tired and old. In fact my room showed a tremendous amount of wear and tear. The headboard for instance was very visibly scratched up and faded. Room was barren and not in a modern minimalistic way. The... More 

Helpful?
Thank Victor W
Johannesburg, South Africa
1 review
Reviewed 2 weeks ago

On business in Hangzhou. Dont be fooled by the name. Really not more than a 3 star hotel at the most. carpets need to be replaced, breakfast was hugely disappointing - ordered an omlette and it came incorrect the first time and then raw the second time. Coffee was so watery could have been drinking something else. Aircon did not... More 

Helpful?
Thank dylan393
Chagrin Falls, Ohio
Level Contributor
257 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 weeks ago

Enjoy great accommodations with a friendly staff. they will take care of your every need. The restaurant has great meals starting with breakfast and ending with desert after dinner. Enjoy your walk around the grounds..........take a boat ride on the lake. We always stay here when in the area.

Helpful?
Thank Brent V
Sydney, Australia
Level Contributor
274 reviews
183 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
Reviewed 3 weeks ago

I have to say it is really not Shangri-la standard in terms of service and room conditions. Hotel is strategically located right next tot the famous West Lake. The view from room is amazing. Unfortunately that is the best thing you will get. Services in general are very poor. Staff are not so interested to help you or serve you.... More 

Helpful?
Thank melbcollege
2 reviews
Reviewed October 29, 2016 via mobile

Not only is is hotel outdated but also the service is extremely disappointing. They were unable to complete even the simple task of calling a taxi on a Saturday evening. I was hoping for Shangri la standards but all I got was one star motel quality. Is this even a Shangri-La?!

Helpful?
Thank Jeanne L
Rancho Santa Margarita, California
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 14, 2016

Stayed 2 nights. Marveled at the ultra posh lobbies - the East Wing lobby and the West Wing lobby - visited by world leaders during the G20 summit that occurred in September, 2016. Ate at Peppino's, which served Italian cuisine (quite good), and at Shang Palace for Hangzhou cuisine and had a musician that played the most pleasant Chinese music.... More 

Helpful?
Thank WarrenChu
Hangzhou, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 11, 2016 via mobile

Dear Shangri-La, I wanted to say big thank you for all of your effort to make my daughter's wedding so perfectly. As the first contact person for organizing the wedding, it was extreme few months before the wedding as it is the most important event for our family. The event went well. My son-in law is from Germany and therefore... More 

Helpful?
Thank sunxiaoling
Shanghai, China
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 6, 2016 via mobile

I am a Shangri-la fan and always look for the hotel chain where ever I visit. However this is not by no means a Shangri-la standard hotel.and they should disassociate their name this hotel. The buildings are old and dated , which didn't bother me as much, however the musty, old smell was just too much. I walked in expecting... More 

Helpful?
Thank Sabrina W
Cologne, Germany
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 17, 2016

We booked this hotel fully trusting our experiences with Shangri-La and related hotels (like Kerry). What a disappointment when we entered the hotel. Having been warned that it might not be new, the entry hall was not a big surprise. The rooms though were smelling damp and old. The furniture and whole interior must have been the same when all... More 

Helpful?
2 Thank caat73
Micheldorf
Level Contributor
63 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 17, 2016

This Hotel doesn't have the usual Shangri La Standard - it is more like an old fashioned Chinese provincial 4* Hotel, with staff who also don't really speak good English. The rooms were huge but all furnishings were old and a little shabby - with a lack of sockets that is no longer acceptable at least for business travellers. The... More 

Helpful?
1 Thank Cavey_Austria
Questions? Get answers from hotel staff and past guests. Ask a question

239 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Price Range: $142 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Hotel Style:
#25 Business Hotel in Hangzhou
#26 Luxury Hotel in Hangzhou
#48 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Shangri La Hotel Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Recommend a room with lake view - it's worth it.”
 of 5 bubbles WarrenChu, Oct 14, 2016 | Read review
“Not in this hotel”
 of 5 bubbles caat73, Sep 17, 2016 | Read review
“A room in front of the west lake....”
 of 5 bubbles luhe05, May 31, 2016 | Read review
“Every room has a small garden with flowers so you do not need special view really.”
 of 5 bubbles aysmak, May 18, 2016 | Read review
“If you are serious about the hotel, explore West Side...East Side is a big No”
 of 5 bubbles BKP_SINGY, Jan 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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