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Shangri La Hotel Hangzhou

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Shangri La Hotel Hangzhou
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766 Reviews from our TripAdvisor Community

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Showing 276: English reviews
Canton of Lucerne, Switzerland
Reviewed 1 week ago

Some People are complaining about the Age of the Hotel, but give best score for new Hotels in the centre. For myself I can totally recommend the shangri-la Hangzhou West lake. It is in a very calm and beautiful area. No noise and with excellent view to the Skyline of Hangzhou, if you visit the horizon Club in the East...

Review collected in partnership with shangri-la.com
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Helpful?
Thank dubioso73
Reviewed 2 weeks ago

The hotel is perfectly located near the West Lake. It is its main advantage. Another positive point is its Italian restaurant where the service and the quality of the food were excellent. We also appreciated that the hotel offers to rent bikes, very convenient. The room is spacious with old style design, the bed furniture was found damaged which it's...

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Helpful?
Thank Cat D
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Once upon a time, this hotel must be one of the prime hotel at Hangzhou, but when time past and without renovation and upgrade, it seem a little run down. On location wise, this hotel located at a very strategic place (just opposite the west lake), the lobby of west and east wing is beautiful with it authentic elegant design....

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Helpful?
Thank Ideatraveller
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

Singapore, Singapore
Reviewed January 14, 2017 via mobile

This Shangri-la property first opened in late 1980s and is an old property. The only advantage it has would be the luscious greenery around it and the fact that it fringes the West Lake separated only by the fringe road. The service level was more local 4 star than International. The meal offering at the coffee house was again very...

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Helpful?
Thank mikeylim
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. We have taken note of your comments about food in Coffee Garden seriously and we will look into the matter with our respective chefs immediately, so as to further ensure...

London, United Kingdom
Reviewed January 9, 2017

President Putin and the Russian delegation apparently stayed here during the G20. That must mean that they were less important that the Gulf state that was put up at the gorgeous MidTown ShangriLa. This one was once the finest hotel in Hangzhou. Must have lost its crown decades ago. Run down and tired. Awful service. Dreadful coffee house, dark and...

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Thank carpe d
Houston, Texas
Reviewed December 22, 2016

Hangzhou is probably of the one most beautiful cities I have visited in China. Here on business for 96 hrs. The location of this hotel is perfect! I highly recommend that if you stay here, take the opportunity to walk around West Lake and the surrounding shops. I walked 4-5 miles every morning. It is extremely safe. In the evenings...

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Helpful?
Thank docfoodie2013
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear docfoodie2013, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

Brisbane, Australia
Reviewed December 18, 2016

You wouldn't know you were on the outskirts of a massive city. This hotel is located across the road from West Lake. The lake is great to walk around with lots to see. It gives you a true feeling of being back in time in China. The hotel rooms are lovely. The hotel has 2 separate wings so don't let...

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Helpful?
Thank warreng999
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear warreng999, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that our hotel met all your expectations.Thank you sending us your feedback and we are...

Baku, Azerbaijan
Reviewed December 11, 2016 via mobile

The hotel is situated around the lake, in a great location. The hotel needs updating and the rooms are a bit run down, but it's still a decent hotel to stay in..... The bar was a bit gloomy and the breakfast was poor and expensive.

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Helpful?
Thank Jamie M
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Jamie M, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I...

San Francisco, California, USA
Reviewed November 26, 2016 via mobile

This Shangri-La wasn't up to the standards of new ones in terms of service or quality of the rooms. Decor and furnishing was tired and old. In fact my room showed a tremendous amount of wear and tear. The headboard for instance was very visibly scratched up and faded. Room was barren and not in a modern minimalistic way. The...

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Helpful?
Thank Victor W
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Victor W, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. We have taken note of your comments about facility seriously and we will look into the matter with our HSKP immediately. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again....

Johannesburg, South Africa
Reviewed November 20, 2016

On business in Hangzhou. Dont be fooled by the name. Really not more than a 3 star hotel at the most. carpets need to be replaced, breakfast was hugely disappointing - ordered an omlette and it came incorrect the first time and then raw the second time. Coffee was so watery could have been drinking something else. Aircon did not...

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1Thank dylan393
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear dylan, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Babysitting

Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Price Range: $139 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Travelocity, Hotels.com, Expedia, Agoda, Ctrip TA and Jetsetter so you can book your Shangri La Hotel Hangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Hotel Style:
#25 Business Hotel in Hangzhou
#26 Luxury Hotel in Hangzhou
#48 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Shangri La Hotel Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floors”
 of 5 bubbles 381carped, Jan 9, 2017 | Read review
“Stay in East Wing Horizon Club Lake View Room”
 of 5 bubbles warreng999, Dec 18, 2016 | Read review
“Recommend a room with lake view - it's worth it.”
 of 5 bubbles WarrenChu, Oct 14, 2016 | Read review
“Not in this hotel”
 of 5 bubbles caat73, Sep 17, 2016 | Read review
“A room in front of the west lake....”
 of 5 bubbles luhe05, May 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question