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Shangri La Hotel Hangzhou

Traveler (409)
Room & Suite (92)
Dining (32)
Certificate of Excellence

About

#23 of 2,622 hotels in Hangzhou
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Fitness Center with Gym / Workout Room
Room service
Restaurant
Free parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Wheelchair access
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Room features
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Park View
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals
976Reviews
1Q+A
73Room tips
Traveler rating
  • 409
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  • 139
  • 55
  • 28
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Popular mentions
During our extension of one day visit in Hangzhou had to move to Shangrilla as it was next door hotel in the same West Lake area. Hotel is dated, need lots of renovation and modernization, but the staff is very good, very help fun and the type that would walk an extra mile. Be
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Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded 1 week ago
Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
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Cons- bad transportation- the hotel bus couldn’t pick us up from the airport, we have to take the airport shuttle for a few kilometers- it was dark and scary. And the bus driver was terrible, he was rude and couldn’t communicate with us in English- He drives very dangerously and
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Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded 1 week ago
Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.
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Location! Location! And Location! For any tourist visiting Hangzhou, there is no better place than this Shangri-La. Facilities are old and remind its prelife as (probably a government owned) a soviet-type resort for the high ranking party members. A total revamp is probably not
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Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded Apr 15, 2019
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou.
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Just arrived this afternoon and immediately in love with the traditional Chinese garden and fantastic view of the famous west lake. Great services by Guest Relations Officer Sam Wu and Receptionist Kitty, very professional, friendly and extremely helpful, best customer
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Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded Apr 1, 2019
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou.
Read more
The Hotel is on the lakeside. Sadly we could only stay one night, but the hotel was just what we like and wanted - traditional! We liked our room which was spotlessly clean and the staff throughout the hotel were helpful. (Unhelpfully the weather was "mixed", but we can't blame
Read more
Response from Travel812740, 公关经理 at Shangri La Hotel Hangzhou
Responded Mar 13, 2019
Dear Guest Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Read more
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PRICE RANGE
$121 - $187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hangzhouhangzhou shangri la
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
212
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