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Shangri La Hotel Hangzhou

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Shangri La Hotel Hangzhou
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738 Reviews from our TripAdvisor Community

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Showing 259: English reviews
Micheldorf
Level Contributor
63 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

This Hotel doesn't have the usual Shangri La Standard - it is more like an old fashioned Chinese provincial 4* Hotel, with staff who also don't really speak good English. The rooms were huge but all furnishings were old and a little shabby - with a lack of sockets that is no longer acceptable at least for business travellers. The... More 

Helpful?
Thank Cavey_Austria
Frankfurt, Germany
Level Contributor
216 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

For me the Shangri-la group offers reliable, high end, luxurious properties all across Mainland China that I know to cover my needs regardless if I had been there before. It is the predominant hotel group in the region. This one unfortunately is pretty run down and needs remodeling; one thing though is really unique: the view across the lake is... More 

Helpful?
Thank Fabian K
USA
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Shangri La Hangzhou appears to be a very old hotel - which brings both the good, classic look and feel but unfortunately some of the bad as a place gets run down. The ground are absolutely gorgeous and wonderful to walk around at night. My room was very large and had a view of the lake. The bed was... More 

Helpful?
Thank roxieixor
Hangzhou, China
Level Contributor
10 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel has been here for a while, but it is still one of the 'must tries' in Hangzhou. The best things are the location, and that the hotel is spread over lush grounds. This is in-keeping with the holiday feel of Hangzhou. The service is also still excellent and has that kind of exotic feel that tourists are searching... More 

Helpful?
Thank seetherealchina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 20, 2016 via mobile

Nice stay in Shangri-La Hotel and very close to West-Lake incl. view from the balcony belonging to our room to West-Lake. Equipment of the room and hotel is ok butting needs to be renovated and refurnished. Already long in use and for that the price of each room is differently to expansive! View from terasse while having breakfast is beautiful.... More 

Helpful?
Thank Joerg P
Toronto, Canada
Level Contributor
89 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed July 3, 2016 via mobile

I visited this as part of a business trip with some of my fellow board members. We were told this is a shangri-la property next to the lake and hence beautiful. However the stay was not much fun. The check in was slow and challenging. Not staff at 11 pm. Then the rooms were not ready and the morning breakfast... More 

Helpful?
Thank P P
杭州香格里拉饭店, 企业 at Shangri La Hotel Hangzhou, responded to this review

Thank you for staying with us during your trip to Hangzhou and for taking the time to share with us your experience. We have to apologize for the problems you experienced in our hotel, your valuable feedback is the most important to us and we will look into ways to continue improving on our service quality. We look forward to... More 

Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 3, 2016 via mobile

For the price, the standard of the Shangri-La was absolutely subpar. Our room was small and very old, definitely in need of a redo. The lobby, stairwell, and general facilities were decorated very nicely but did not reflect what the room was like whatsoever. The staff were very nice(particularly the health club lady) and were probably the most redeeming feature... More 

Helpful?
Thank AlGarland
杭州香格里拉饭店, 企业 at Shangri La Hotel Hangzhou, responded to this review

Thank you for staying with us during your travel to Hangzhou and for taking the time to share with us your experience. We have to apologize for the problems you experienced in our hotel, your valuable feedback is the most important to us and we will look into ways to continue improving on our service quality. We look forward to... More 

Melbourne, Australia
Level Contributor
157 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
2 of 5 stars Reviewed June 30, 2016 via mobile

This place seems to be trying to live on former glories, which doesn't work unless everything is of great quality or it's cheap. Unfortunately neither apply here. The outside had scaffolding, the grounds (roads, paths, entrance gates) needed repair and the room was very dated, particularly the bathroom (shower in tub, small vanity, little space, etc). All these aspects are... More 

Helpful?
Thank StuieG
Amsterdam, The Netherlands
1 review
1 of 5 stars Reviewed June 13, 2016

Very old hotel no value for money. Must be refurnished. Everything is too old, and looks poor. Location is top with lake view. But price quality is terrible. I would definitely not come back. I do not understand Shangri la is willing to give their name to this standard.

Review collected in partnership with shangri-la.com

Helpful?
Thank 28Benno
杭州香格里拉饭店, 企业 at Shangri La Hotel Hangzhou, responded to this review

Dear 28Benno Thank you for staying with us during your travel to Hangzhou and for taking the time to share with us your experience. We have to apologize for the problems you experienced in our hotel, your valuable feedback is the most important to us and we will look into ways to continue improving on our service quality. We look... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 7, 2016

We had a very nice 4 day stay at the Shangri-La in Hangzhou. The staff here was very helpful providing suggestions and making arrangements for us. We stayed in a Horizon club room, which I felt was a very worthwhile upgrade as it provides a lake view balcony room as well as breakfast and happy hour in the Horizon club... More 

Helpful?
Thank VinceV93
Questions? Get answers from hotel staff and past guests. Ask a question

234 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Price Range: $130 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Hotel Style:
#19 Luxury Hotel in Hangzhou
#24 Business Hotel in Hangzhou
#42 Best Value Hotel in Hangzhou
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