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    Shangri La Hotel Hangzhou

    No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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    Best prices for your stay
    7/30/2017 7/31/2017
    $136
    $112
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    $136
    $112
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    Traveler (229)
    Room & Suite (57)
    Dining (10)
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    Overview
    • Excellent35%
    • Very good43%
    • Average15%
    • Poor5%
    • Terrible2%
    Travelers talk about
    “west wing” (28 reviews)
    “horizon club” (16 reviews)
    “west lake” (130 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    Babysitting
    4.5 Star Hotel
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    Hotel deals
    Sofitel Hangzhou Westlake
    592 reviews
    #17 of 2,391 hotels in Hangzhou
     
    Hyatt Regency Hangzhou
    918 reviews
    #8 of 2,391 hotels in Hangzhou
     
    Wyndham Grand Plaza Royale Hangzhou
    835 reviews
    #3 of 2,391 hotels in Hangzhou
     
    Four Seasons Hangzhou at West Lake
    483 reviews
    #2 of 2,391 hotels in Hangzhou
     
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    Rooms
    Jul 30Jul 31
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (795)
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    1 - 5 of 292 reviews

    A TripAdvisor Member
    1
    Reviewed 3 weeks ago

    Amazing hotel to stay in hangzhou... .. service is exceptionally good .. food at garden cafe and peppino restaurant is great ... hotel is big on a very great and awesome location with easy approach to all the places with amazing and beautiful view of...More

    Review collected in partnership with shangri-la.com
    Thank A TripAdvisor Member
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 2 weeks ago

    Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our service and the food & beverage. Should you travels bring you back to Hangzhou, I hope...More

    Reviewed June 16, 2017

    It gives a feel of luxury, staff is very courteous and surprisingly almost all can speak some ENGLISH, so easy to communicate. Its right across the West Lake. Only there was a water leak in the WC, which i reported and they claim to have...More

    Thank rajesh60
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 2 weeks ago

    Dear rajesh60, Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience. Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the matters...More

    Reviewed May 31, 2017

    Good and easy to access the tourist area with just a walking distance. Wish to visit Hangzhou at this hotel again. The restaurant food is not good enough though I can enjoy the outside area for eating.More

    Review collected in partnership with shangri-la.com
    Thank Ngtyc888
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded June 1, 2017

    Dear Ngtyc888, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to...More

    Reviewed May 16, 2017

    Outdated and smelly room. In a nutshell. Great location. Very Chinese. If you want to sit at breakfast with obnoxious Chinese guests smoking at tables clearly indicated as Non Smoking and have the gardner shouting into his phone standing in the middle of the guests,...More

    Thank Silhouette2549
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded June 1, 2017

    Dear Silhouette2549 Thank you for your review of Shangri-la Hotel Hangzhou. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with more details via email at slh@shangri-la.com so we...More

    Reviewed May 1, 2017

    The Shangri La is a chain that my family has very hit or miss experiences with. Here in Shanghai, both the Puxi and Pudong hotels represent the creme-de-la-creme of hospitality - over the top opulence - the flat-out best options for dining - bend-over-backwards service......More

    1  Thank Mario S
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded May 15, 2017

    Dear Mario S, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the...More

    Sofitel Hangzhou Westlake
    592 reviews
    #17 of 2,391 hotels in Hangzhou
     
    Hyatt Regency Hangzhou
    918 reviews
    #8 of 2,391 hotels in Hangzhou
     
    Wyndham Grand Plaza Royale Hangzhou
    835 reviews
    #3 of 2,391 hotels in Hangzhou
     
    Four Seasons Hangzhou at West Lake
    483 reviews
    #2 of 2,391 hotels in Hangzhou
     
    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Shuttle Bus Service
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • $93 - $463 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #25 Business Hotel in Hangzhou
    • #25 Luxury Hotel in Hangzhou
    • #45 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 382
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Orbitz, Agoda, Ctrip TA, Hotels.com, Expedia, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, Cancelon, HotelQuickly and getaroom.com so you can book your Shangri La Hotel Hangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Shangri La Hangzhou ,
    • Hangzhou Shangri La
    Add Photo Photos
    Traveler (229)
    Room & Suite (57)
    Dining (10)
    Pool & Beach (5)
    Hotel & Grounds (173)
    Bathroom (6)
    Business Center & Event Rooms (3)
    Family and Play Areas (1)
    Nearby
    Sponsored by:
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    .48 miles away
     
    Huabei Hotel
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    Hangzhou Jinxi Hotel
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    Four Seasons Hangzhou at West Lake
    483 reviews
    .54 miles away
     
    Nearby Restaurants
    Jin Sha (Four Seasons Hotel Hangzhou at West Lake)
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    .28 miles away
    Costa Coffee(Xileng)
    16 reviews
    .47 miles away
    Starbucks (Qu Yuan Feng He)
    13 reviews
    .16 miles away
    Nearby Attractions
    West Lake (Xi Hu)
    6,432 reviews
    .81 miles away
    Gu Shan (Solitary Hill)
    429 reviews
    .34 miles away
    Ping Hu Qiu Yue
    386 reviews
    .34 miles away
    Hangzhou Botanical Garden
    125 reviews
    .77 miles away
    Questions & Answers
    Get quick answers from Shangri La Hotel Hangzhou staff and past guests.
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    Room Tips
    "take rooms ending with odd numbers they face the lake"
    Read review
    "Ask for a room with a view of West Lake"
    Read review
    "we were advised to insist on East wing, Lake view and the room still wasn't great. Maybe the Club rooms..."
    Read review
    "Top floors"
    Read review
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