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No.78 Beishan Road, Xihu Distric, Hangzhou 310007 China
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Traveler (777)
Dining (123)
Room & Suite (36)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 2,593 in Hangzhou
Location
4.6
Cleanliness
4.2
Service
4.1
Value
3.8
Travelers' Choice
Standing on the beautiful shore of Hangzhou's West Lake, the luxurious Shangri-La Hotel occupies 40 acres of rolling hills and lush greenery. It offers 3 dining options, an indoor pool and outdoor tennis courts. The hotel is covered with 5G network signals. Free in-room internet is available Shangri-La Hotel, Hangzhou is a 2-minute walk from Su Causeway, a 3-minute walk from Impressions Of the West Lake and a 13-minute drive from Lingyin Temple. The hotel is a 15 minutes drive to the railway station and 45 minutes to Hangzhou Xiaoshan International Airport. Air-conditioned rooms fitted with carpeted flooring enjoy beautiful views of Baoshi mountain or gardens. A flat-screen TV, mini-bar and personal safes add to the comfort of each room. The modern Fitness Center has massage facilities, relaxing steam baths and a well-equipped gym. The hotel also provides a business center and free parking. Shangri-La Hotel, Hangzhou offers a wide range of facilities for conferences and social functions. Guests may sample international buffet spreads at Coffee Garden and Hangzhou and Cantonese style cuisines at Shang Palace. Xihu is a great choice for travelers interested in tranquillity, nature walks and temples.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Highchairs available
Airport transportation
Business Center with Internet Access
Parking garage
Wifi
Restaurant
Breakfast buffet
Happy hour
Outdoor dining area
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Interconnected rooms available
Private balcony
Room service
Minibar
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Hair dryer
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Room types
Mountain view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Historic Hotel
Languages Spoken
English, Chinese
Hotel links
Special Offer:Exclusive Member Rate
1938Reviews1Q+A73Room tips
Traveler rating
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Popular mentions
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Most Recent
hughconway2017 wrote a review Jul 2021
Shanghai, China13 contributions
Have been staying at this property since 2004 intermittently and it never disappoints. Its proximity to West Lake is second to none. Its staff could not do more to make you welcome. It is spotlessy clean and its timeless decor, large rooms, spacious public areas and unique little services like the Horizon Club add up to a je ne sais quoi that other hotels lack. Any improvements through renovation, as is happening at another wing, would do well to retain all of these inestimable qualities. Keep my balcony with a lake view, hold my quality drapes and fittings, maintain my room space, luggage rack, club chairs and lamps. long corridors and expansive gardens. They all add to an other world charm and the hotel's heritage, heritage, heritage.
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Date of stay: July 2021Trip type: Traveled
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Sightsee271308 wrote a review Nov 2020
2 contributions
Came on a business trip and not stay for last 20+ years. The cozy atmosphere is amazing with clean and tidy room. Front desk staff was helpful and friendly especially Lisa and Hugh. This hotel is close to all the attractions and I will definitely come back on my next trip.
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Date of stay: November 2020Trip type: Traveled
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Response from Tang Elena, 总经理 at Shangri-La Hangzhou
Responded Dec 10, 2020
Dear guest, thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Yours sincerely, Karl Karlsson General Manager
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masneetu wrote a review Nov 2020
Shanghai, China22 contributions4 helpful votes
Should be a 2-star motel! Dirty and old facilities. Service, particularly in the pool & gym area (not even connected to hotel) is hostile (not a language barrier issue since we speak Chinese, which is required). Yuck. Yuck. Yuck.
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Date of stay: November 2020Trip type: Traveled
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Response from Tang Elena, 总经理 at Shangri-La Hangzhou
Responded Dec 10, 2020
Dear Guest, Firstly, thank you for staying with us and for the positive feedback about our hotel. We have taken note of the areas which did not meet your expectations and will continue to make improvements. we will pay more attention to improve our service standard. We look forward to welcoming you to our hotel during your next trip to HangZhou. Yours sincerely
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Hangzhou Peter wrote a review Aug 2020
Sydney, Australia20 contributions29 helpful votes
Beautiful, grand hotel right on the magnificent Westlake. We are a family of 3 and we thoroughly enjoyed our stay here. I don’t believe there is a better place to stay in Hangzhou if you want to be close to its main attraction, The Westlake. The rooms, although somewhat dated, were perfect with everything working properly and very, very clean. Beds very comfortable and AC a delight to come back to after strolling around the searing hot temperatures of August in Hangzhou. I was told half the hotel, which is another building, was under a total renovation and when that is finished the building we stayed in will be closed for renovations. Breakfast was delightful, we booked Horizon Club so had access to the lounge and all its value added benefits; try the Angus beef burger at Happy Hour, although you’ll probably have to skip dinner. Reception service and restaurant service were both very friendly, efficient, and had good English skills. If I get the chance I will certainly return here. Would love to see what it’s like after the renovations are complete.
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Date of stay: August 2020Trip type: Traveled
2 Helpful votes
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Response from Tang Elena, 总经理 at Shangri-La Hangzhou
Responded Sep 8, 2020
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely, Karl Karlsson
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acli wrote a review Jan 2020
San Francisco, California402 contributions156 helpful votes
Westlake at Hangzhou is one of the prettiest lake in China. It is big with lots of different points of interests along the lake. This Shangri-La hotel is situated in walking distance to the lake. It is probably a very nice hotel when it was built but now it is a bit dated. It does not have a bar so if you feel like a nightcaps, you have to go out to some place else.
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Date of stay: December 2019Trip type: Traveled
1 Helpful vote
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Response from Travel812740, 公关经理 at Shangri-La Hangzhou
Responded Jan 7, 2020
Firstly, thank you for staying with us and for the positive feedback about our hotel. We have taken note of the areas which did not meet your expectations and will continue to make improvements. we will pay more attention to improve our service standard. We look forward to welcoming you to our hotel during your next trip to Shanghai.
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r1karegina wrote a review Jan 2020
Wuxi, China632 contributions33 helpful votes
+1
Well, surprisingly Shangri-La Hangzhou seems so outdated that when you came here seems like, you came to 2 star hotel. Oops. They need to renovate very soon with modern interior. Please upgrade your hotel as soon as possible because you use Shangri-La brand as known as 5 star hotel. The breakfast is just standard of common hotel not much variety of food. But, I like their ice cream a lot. Really love the ice cream. Especially matcha and rum flavour. Not sure about the brand is. But it tastes super super good! The service at front desk is friendly, helpful, quick and have ability to speak english. The advantages of Shangri-La Hangzhou that, they have the best location just opposite of West Lake, which convinient who tend to go to West Lake, Yue Fei Temple, West Lake Night Show or just walk around is suitable to stay here.
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Date of stay: January 2020
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Response from Travel812740, 公关经理 at Shangri-La Hangzhou
Responded Jan 2, 2020
Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.
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Johnson Z wrote a review Dec 2019
Hong Kong, China46 contributions9 helpful votes
The hotel is located at the most convenient place if you are visiting west lake. Many great places are within walking distances. Staffs are generally quite helpful and friendly, especially the young lady in Horizon Club. The speaking birds are so funny since they know both Chinese and English. However hotel facilities are a bit out-dated and looks rather historical. We are so disappointed at the fact that the 6th floor Horizon Club with a great view is closed for renovation. If we knew it earlier we wouldn't book this hotel for mid autumn day. Hotel room is okay though. Many other facilities like kid's playground, the little zoo, etc lacks maintainence or are under renovation.
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Date of stay: September 2019
Rooms
Cleanliness
Service
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Response from Travel812740, 公关经理 at Shangri-La Hangzhou
Responded Dec 16, 2019
Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.
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pepeto wrote a review Dec 2019
Targu Mures, Romania367 contributions142 helpful votes
+1
Nice entrance to the hotel and a fast check in. Our room was big but the furniture dated, as well as the bathroom. A highlight was the Westsee which is just across the street and the breakfast. A great choice of excellent food.
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Date of stay: November 2019
Value
Location
Service
Trip type: Traveled
2 Helpful votes
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Response from Travel812740, 公关经理 at Shangri-La Hangzhou
Responded Dec 11, 2019
Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.
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Flyhigh wrote a review Dec 2019
Seoul, South Korea26 contributions58 helpful votes
Not much to mention when it comes to hotel facilities. Dated yet very clean and spacious, like many good old hotels. Breakfast was just so so. What makes this hotel very special is its location. West lake is literally steps away, so walking on the lake in the early morning was magical. Very close to the Impression Westlake show as well, maybe 3-5 min walk, which saves a big hassle after the show. Service at the concierge was quite polite and quick too. The only thing is that everyone spoke to me in Chinese from the beginnig, even after seeing my foreign passport, so cannot tell if their English is good enough. I speak Chinese. If your interest is focused on the lake area, I would recommend this place and I might even come back with my family. If not, not ideal since not much is around the hotel. Famous restaurants and shopping areas are about 15 min taxi ride away, which is OK but a bit of hassle.
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Date of stay: December 2019Trip type: Traveled
2 Helpful votes
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Response from Travel812740, 公关经理 at Shangri-La Hangzhou
Responded Dec 9, 2019
Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.
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Arjun S wrote a review Nov 2019
Kochi (Cochin), India13 contributions23 helpful votes
Positives: Location just opposite west lake Great Staff with a great helping attitude. Restaurant Food especially dinner buffet Cons Breakfast needs an upgrade as per Shangrila standards Rooms also require an update More English speaking staff required at least in-room service and restaurant Indoor Smoking area to be provided as it is very cold inside and smoking is not allowed in rooms
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Date of stay: November 2019
2 Helpful votes
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Response from Travel812740, 公关经理 at Shangri-La Hangzhou
Responded Nov 10, 2019
Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon.
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PRICE RANGE
$105 - $141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hangzhou, hangzhou shangri la
LOCATION
ChinaZhejiangHangzhouXihu Resort / Xihu District
NUMBER OF ROOMS
198
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Frequently Asked Questions about Shangri-La Hangzhou
Which popular attractions are close to Shangri-La Hangzhou?
Nearby attractions include Lingyin Temple (0.6 miles), Gu Shan (Solitary Hill) (0.3 miles), and Ping Hu Qiu Yue (0.7 miles).
What are some of the property amenities at Shangri-La Hangzhou?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Shangri-La Hangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hangzhou?
Guests can enjoy an on-site restaurant, a lounge, and an outdoor dining area during their stay.
Is parking available at Shangri-La Hangzhou?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Shangri-La Hangzhou?
Conveniently located restaurants include Jin Sha (Four Seasons Hotel Hangzhou at West Lake), WL Bistro (Four Seasons Hotel Hangzhou at West Lake), and Starbucks (Qu Yuan Feng He).
Are there opportunities to exercise at Shangri-La Hangzhou?
Yes, guests have access to a fitness center during their stay.
Does Shangri-La Hangzhou have airport transportation?
Yes, Shangri-La Hangzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hangzhou offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Hangzhou?
The staff speaks multiple languages, including English and Chinese.