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Sheraton Grand Hangzhou Wetland Park Resort

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Traveler (463)
Room & Suite (121)
Dining (27)
Overview
1 Westbrook Resort, Zijingang Road, Hangzhou 310030 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
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Reviews (733)
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251 results
Traveler rating
155
65
17
7
7
Traveler type
Time of year
LanguageEnglish
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155
65
17
7
7
Show reviews that mention
All reviewsfeast restaurantspg goldgreat resortthe club loungeweekend stayopen bathroomwest lakebusiness tripservice stafffitness centerhangzhou citythe ground floorbreakfast buffetpleasant staytrain stationrooms are spaciousconcierge
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1 - 5 of 251 reviews
Reviewed 2 weeks ago via mobile

My wife and I were very impressed by the level of knowledge and service provided by Rye Jin, the concierge at Sheraton XiXi Wetland. Having stayed at a few SPG hotels in Shanghai and Hangzhou, I find he provided us with the best service amongst...More

Thank PuayHeng
Response from SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park ResortResponded 1 week ago

Dear Guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews. It is so thrill to read your comments and it fills me with great joy to know that you had a great experience whilst you were...More

Reviewed 3 weeks ago via mobile

Have my visit during Aug 2018. Hotel room is clean and staffs are helpful. Accidentally to leave my important thing in the hotel room. Thanks to Mandy from the service department helped me to post my item back to me. Thanks for the generous helping!

Thank WeiShiangT1
Reviewed 3 weeks ago

Stayed here one night for business. The hotel is far from city. If it's not for business or for visiting the wetland park, I wouldn't recommend it because of its location. The check-in was smooth and I was given the second last room of the...More

Thank Wei L
Reviewed 4 weeks ago via mobile

Stayed there for a night, check in was smooth and I arrived closer to midnight. Room had a strong smoking smell even though it should be non smoking room. I found some hairs on the bed when I pull down the cover, found tissue behind...More

Thank LaMiavita318
Response from SheratonHZ, Director of Rooms at Sheraton Grand Hangzhou Wetland Park ResortResponded 4 weeks ago

Dear Guest, Thank you for taking the time posting the review regarding with your recent stay with us. I regret about the room cleanness that was not well enough to meet the expectations.Would you please provide us with more details about your stay information, such...More

Reviewed 4 weeks ago via mobile

Big thanks for the concierge team, everyone there was kind and helpful, especially Rye Jin, the gentleman who was always friendly and professional. My son have a summer camp in Hangzhou, we drove here from another province, but we still use DiDi for the morning...More

Thank sallymikey
Response from SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park ResortResponded 4 weeks ago

Dear Guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews. It is so thrill to read your comments and it fills me with great joy to know that you had a great experience whilst you were...More

View more reviews
About
Description
Sheraton Grand Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. ...More Free parking on site and free Wi-Fi in public areas are provided. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Pool
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Wheelchair access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Business
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Business
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
380
Price range
$138 - $249 (Based on Average Rates for a Standard Room)
Location
China > Zhejiang > Hangzhou
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Business
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
380
Price range
$138 - $249 (Based on Average Rates for a Standard Room)
Location
China > Zhejiang > Hangzhou
Photos
Traveler (463)
Room & Suite (121)
Dining (27)
Pool & Beach (4)
Family and Play Areas (8)
Business Center & Event Rooms (7)
Nearby
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Nearby AttractionsSee all 449 attractions in Hangzhou
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Questions & Answers
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Posting guidelines
Room Tips
"Don't take a room far from the elevator if you don't want to walk too much."
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"Long walk to certain rooms but all rooms seem to have lovely views of the undulating classic Chinese rooftops."
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"Ask how far your room is from the lift before accepting it"
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"Stayed on 3rd floor and was great"
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