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JW Marriott Hotel Hangzhou

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#2 of 2,304 Hotels in Hangzhou
Certificate of Excellence
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JW Marriott Hotel Hangzhou
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432 Reviews from our TripAdvisor Community

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Showing 238: English reviews
Aberdeen, United Kingdom
Reviewed 2 days ago NEWvia mobile

I have an excellent 4-night stay at this JW. Check in and concierge staff are friendly and efficient. Rooms are non-typical JW Marriott style but more cozy and homey. The gym is well equipped and leisure facilities are managed by third party contractor. The staff is very friendly and efficient. The executive lounge is at the 26th floor with a...

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Helpful?
Thank JCBenney
Melbourne, Australia
Reviewed 6 days ago NEW

when i was first told that i would be staying in a Marriott hotel i was disappointed but was pleasantly surprised when we checked in, the hotel is modern and the room was fantastic ,well comfortable,designed and had the extra things that make you stay easier so as you dont feel like you are in a typical hotel room and...

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Helpful?
Thank Bill W
Louisville, Kentucky
Reviewed 1 week ago

I stay here while in Hangzhou for work. The rooms are large, updated, and very clean. For Marriott Rewards guests, the executive lounge on the 26th floor is wonderful. Floor to ceiling windows give tons of natural light and a view of the city, mountain, and West Lake. The breakfast and dinner options also offer a large variety as well....

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Helpful?
Thank drewhaeffele
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing our hotel, glad to know that you are satisfied with our executive lounge, hope you can also enjoy happy hour there. Asia Bistro offers casual dining throughout the day. Choose from our a la carte menu with international favorites or tempt your taste buds with our buffet, featuring live cooking stations offering an array...

Mumbai
Reviewed 1 week ago

the rooms were neat and clean, lavish, ergonomic and good smelling. good and well mannered staff. quick check in and check out. may be difficult for people to have non chinese food as all restaurants around are chinese.

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Helpful?
Thank keyoor
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for staying with us, next time you can come to try our Cru Steak House in 2F, elegance with a contemporary flair, leather chairs and hardwood floors throughout provide just the right amount of ambience for one to indulge in the best cuts of steaks, the freshest seafood and the greatest wine selections in the city...

Reviewed 3 weeks ago

My wife and I just had a stay of 3 nights at JW Marriott Hotel Hangzhou a couple of weeks ago. We had a wonderful stay, the staff were all friendly from the front desk receptionists to the people serving at the breakfast cafe. They seemed all willing to go extra miles to make your stay comfortable. The gentleman at...

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Helpful?
Thank tch_tripadvice
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your comment and recommendation. Very glad to know that you and your family had a pleasant stay in our hotel, we really pay attention to every guest's living experience and would like to step beyond your expectation. All of my colleagues are sincerely welcome you back to Hangzhou and stay with us again in the...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

Excellent service from the Executive Lounge staff. Seamless check-in and check-out. Very pleasant and courteous. Location of hotel is convenient and in a relatively quiet area. Room is comfortably large.

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Helpful?
Thank PhilipSGP
Reviewed 4 weeks ago via mobile

Excellent reception and check in Very responsive staff, we tripped the fuse in our room by plugging in some electronics. Within a few minutes of calling the operator we had a hotel staff and engineer in our room and fixed the issue promptly Breakfast and dinner bar are very generous with delicious Chinese and western offerings A real joy!

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Thank Souheil H
Marlboro, New Jersey
Reviewed 4 weeks ago

For the past few years, I had the pleasure to stay in this hotel several times: -) I have stayed in other JW Marriott hotels in different cities, and this one is truly JW Marriott standard. The room is spacious with elegant decoration. The one I like most is the bathroom, so bright and so clean, they even put a...

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Helpful?
Thank vivianye2002
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for staying with us in the past few years, very glad to hear that your experience in our hotel is enjoyable. You mentioned about our bathroom, it's really a genious design, since a lot of people would like to watch TV when take a bath. Our convenient location may help guests eaier to travel aroung Hangzhou....

Shenzhen, China
Reviewed 4 weeks ago

This hotel is one of the best hotel I have been stay in China. 1. Convenient location, 2. Room service is tasty, 3.The lady in Check-in desk is really professional. Briefly, if I will come to Hangzhou again, JW Marriott will be the first choice.

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Helpful?
Thank ericyang2016
Bratislava, Slovakia
Reviewed November 1, 2016

Hotel is located downtown. That makes it also a bit tricky with traffic, depending where you need to go actually. For me that was actually a problem here. However, all is really great there. The rooms are nicely arranged and prepared. Food is great. They also have a bar downstairs underground. And the GYM is just amazing! Wow! Really great...

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Helpful?
Thank DomenicArnz
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for staying with us. Glad to know that you are satisfied with our gym and facilities, there is a terrace outside of swimming pool, maybe next time you can try. Hope to see you again in the near future. Yours sincerely, Joyce

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 

Additional Information about JW Marriott Hotel Hangzhou

Address: 28 Hushu South Road, Gongshu District, Hangzhou 310006, China
Location: China > Zhejiang > Hangzhou
Price Range: $150 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Hangzhou 5*
Number of rooms: 305
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#4 Family Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#29 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Hotel Hangzhou staff and other travelers.
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Questions? Get answers from JW Marriott Hotel Hangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Join their club before,booking”
 of 5 bubbles plfarnsworth, Oct 15, 2016 | Read review
“High floor city view”
 of 5 bubbles Aussiebagman, Oct 3, 2016 | Read review
“Excellent Club Lounge”
 of 5 bubbles UncleTomLee, Aug 14, 2016 | Read review
“Room overlooking lake”
 of 5 bubbles aaronv372, Aug 4, 2016 | Read review
“With lake view would be nice. Must be on high floor.”
 of 5 bubbles ScenicShoreCourt, Jul 15, 2016 | Read review
5 of 5
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