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JW Marriott Hotel Hangzhou

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#2 of 2,261 Hotels in Hangzhou
Certificate of Excellence
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JW Marriott Hotel Hangzhou
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391 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Singapore, Singapore
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Our trip to Hangzhou was marred by a flight cancellation and we arrived a day late. The hotel that i booked was held with my CC and a confirmed reservation, since being a day late i was charged a day (no problem) but they released the room without calling me despite being a premium member and booked a club room.... More 

Helpful?
Thank MRT71
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Warm welcome you as our new marriott member! Recently, the most iconic and visionary name in hospitality, Marriott International, expands to include the Starwood portfolio of hotels creating the world’s most desirable and prestigious collection of hotel brands. The new Marriott portfolio of hotels now has 30 brands and over 5700 locations across more than 110 countries. Thank... More 

Ruskin, Florida
Level Contributor
285 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Very pretty hotel with really nice rooms. The bed was comfortable, the bathroom was full of good amenities, and the room was quiet. Our room was not the cleanest, which is why I only gave it 3 stars. The breakfast buffet was nice, with a variety of choices.

Helpful?
Thank Beth E
Mary Q, Front Office Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing JW Marriott Hotel Hangzhou. We are very grateful that you like our room, bed, bathroom and also the breakfast buffet, we will continuely keep up. besides, we have already reported to our management and related departments about the problem you metioned and avoid this happenning again. Thank you for your always supporting and look... More 

Bedford, United Kingdom
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is another good one from this brand but falls a little short of the same in Beijing. Full of helpful staff and it has clean attractive rooms. Bit of a long wait for my room despite using the mobile check-in app. I was also promised a view of the lake on checking in, but the grim building site... More 

Helpful?
Thank Paul P
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing JW Marriott Hotel Hangzhou. Mobile check-in app is useful and helpful, especially for business traveler, sometimes the network unstable may cause the check-in process a little bit late, we will keep making it more intelligent. We will at your service all the time when you need. Yours sincerely, Joyce More 

Atlanta, Georgia
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Just had a wonderful time visiting this hotel, the staff was polite and the hotel was quite impressive for a Courtyard. Large restaurant with a wine cellar and lots to choose from the buffet selection. The rooms are nicely decorated and the beds were nice and comfortable, the hotel decor was electrifying and modern and if you are a member... More 

Helpful?
Thank Kini K
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing JW Marriott Hotel Hangzhou. Executive lounge is located on the top of our hotel, the view there is breathtaking and also the food and snacks are delicious. Your comment for silk shopping is really useful, it will help a lot of foreigners to find the best place for buying. If you want to know... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Had the pleasure of staying here for nearly ten days for work, and it was luxurious! Breakfast spread is very very large, fresh western and local food. I ate at Cru steakhouse which fortunately had a range of prices for steaks (they had a 300$ steak! I opted for the more affordable 30$ option.) Try the Iberian Ham, its soooo... More 

Helpful?
Thank Sid M
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your comment for us, nice to hear that your stay was enjoyable. Our Cru Steak House is very famous in Hangzhou, a lot of loyal guests will come back again and again to taste the new launched cuisine. Steak and Iberian Ham are our most popular dishes, you really made a good chocie to have... More 

2 reviews
5 of 5 stars Reviewed August 15, 2016 via mobile

I stay at many hotels but the friendliness at jw Hangzhou was very memorable. Tony the supervisor has great customer service skills and very knowledgeable about hotel and city!! Rooms were very clean room service was excellent!! It is a five star service!

Helpful?
Thank Sher K
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your good comment for us, our concierge team are wonderful, they can always bring you exceeded expectations of service. Next time you can try our restaurants, no matter Cantonese cuisine or steak, bring you different taste experience. Yours sincerely, Joyce More 

Taipei, Taiwan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 14, 2016

My another half and I enjoyed few cups of wine and some light food before our foot massage at happy hour in Lounge. Special thanks to the lovely crew Lucy and supervisor Michelle for the considerable services and sweet window seats arrangement.

Helpful?
Thank UncleTomLee
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your comment for us, very glad to know that you are interested in our executive lounge. Executive Lounge located on 26th floor, with 322 square meters of space, provides a magnificent view of West Lake and a panoramic evening skyline. Open daily, serving breakfast and evening cocktails with an array of hors d’oeuvres. Complimentary beverages... More 

Kuala Lumpur, Malaysia
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 4, 2016

Lobby check in average ,lounge especially ms Michelle very pleasant and helpful. They made it more special by sending cake and wine for my Birthday. Good location . rooom spacious. Hotel location is good. Staff wonderful and helpful. Lounge food is ok. Verities of drinks not satisfactory. Further more very limited supply.How ever view is very good.

Helpful?
Thank Aaron V
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your critical comment for us, we are honored to celebrate your happy birthday. We are proud of our delicated food and in detail service, we want to make every guest feel like home. We will pass your advise to related department, hope to see you in the near future. Yours sincerely, Joyce More 

West Palm Beach, Florida
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 2, 2016

I really loved my stay at the JW Marriott. This was my first stay at any JW. From the moment I stepped onto the premises, I felt warm hospitality. Ethan, who checked me in, was warm and welcoming. And when I checked out the next day, he remembered me and wished me well. The room was beautiful - on the... More 

Helpful?
Thank Gentry B
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for taking time to write so good comment for us, we really appreciate and treasure every guest's comment, it will keep us grow up. Your description of our location is in detail, I think it will help our guests to find the hotel more quickly, thank you for your advise. Very gald to know that you... More 

Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 28, 2016

First, I will say that this is somewhat different from most other JW or even Marriott properties. Especially in the room design/décor. The rooms were very comfortable and decent sized. Its a little bit dated but not too bad. the big differences in the room style is that rather than dark wood and modern, the woodwork is traditional and painted... More 

Helpful?
Thank Neal K
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your comments for our hotel. Our rooms exhibit a sense of quality while also reflecting local characteristics. JW Marriott rooms are adorned with embroideries highlighting a domestic flare, giving rooms a classical touch while maintaining nobility. Very gald to know that you are satisifed with our executive lounge, which located in the highest floor to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 

Additional Information about JW Marriott Hotel Hangzhou

Address: 28 Hushu South Rd, Hangzhou 310005, China
Location: China > Zhejiang > Hangzhou
Price Range: $200 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Hangzhou 5*
Number of rooms: 305
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#4 Family Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#34 Best Value Hotel in Hangzhou
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