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JW Marriott Hotel Hangzhou

#3 of 2,116 Hotels in Hangzhou
Certificate of Excellence
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28 Hushu South Road, Gongshu District, Hangzhou 310006, China
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370 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Winnipeg, Manitoba, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

China this time of the year is hot. I can say that our welcome at the J.W. was just the same. Check In: Questioned me a few times, because I wanted a King Size bed in the room because I was traveling with my boyfriend. But they soon warmed up. Very limited English, but a nice welcome. Pool: So nice.... More 

Helpful?
Thank Justin D
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for staying with us, very glad to know that your experience is enjoyable. Hangzhou is really hot during summer, but the view is also different from other seasons, please take good care when you go outside, if you need any help please let us know. Yours sincerely, Joyce More 

London, United Kingdom
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel itself is very impressive, with nice rooms and good pubic areas. However, the service was poor - not what I would have expected from a Marriott. Meals that didn't arrive on time, or with missing accompanying dishes, or even the wrong one. Service that was very slow. All of these were very disappointing. To be fair, the hotel... More 

Helpful?
1 Thank Richard B
Mary Q, Front Office Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Richard B, glad to see you like our hotel. Please accept my sincere apology for the meal issue you've encountered during your stay. It obviously failed to measure up to the service standard we should always provide to. Please be rest assured our food &beverage team already looked into it, and will continuously work on to improve this! Hope... More 

Odenton, Maryland
Level Contributor
358 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is beautiful. 26 floors and every room is larger than you would expect. Great views of the city and spectacular bathrooms. Lounge access at night and the morning is perfect and what you would expect from a Marriott. A must stay if you come to Hangzhou.

Helpful?
Thank Ddb2422
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here 3 times and I've enjoyed it every time. As a Marriott Gold member I get treated like a king. Can't wait to visit again. The breakfast are wonderful all types of fruit juices and both asian and western food. The concierge lounge is excellent.

Helpful?
Thank Stephen R
Honolulu, Hawaii
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had one of the best stays ever! Staff was exceptional, service was great, and property was awesome! Nice location in the city, just a short walk from a major bus station that connects you to numerous destinations to include Hangzhou Airport and Shanghai-Pudong Airport to name a few. After a long day of business and pleasure, I always looked forward... More 

Helpful?
Thank ECC88
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your consistent support to our hotel, very glad to know that our good location provides convenience to your trip. We want to create a "home-like" experience to our guests, make them feel comfortable and relax. Warm welcome to your next visit. Yours sincerely, Joyce More 

New Orleans, Louisiana
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my 3rd stay in this hotel this year. I never disappointed. Room is clean. Staffs are really nice. They remember my name after I returned three months from my last trip. Its pretty much located in the center of the city, close to shopping mall, restaurants and museums. Business lounge located on 27th floor (top floor) has great... More 

Helpful?
Thank ScenicShoreCourt
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your consistent support to our hotel, remember every loyal guest's name is the basic requirement for our staff. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. Yours sincerely, Joyce More 

Singapore
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Very attentive staffs with a big smile on their faces greeted us at every corner of the hotel. Checking in was a breeze and our family were given club floor privileges without asking. Breakfast spread at the main restaurant was fabulous with attentive staff that catered to all our trivial requests. You will feel very welcomed here at this hotel.... More 

Helpful?
Thank streetsmart
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your highly recommendation of our hotel, Executive Lounge located on 26th floor, with 322 square meters of space, provides a magnificent view of West Lake and a panoramic evening skyline. Open daily, serving breakfast and evening cocktails with an array of hors d’oeuvres. Complimentary beverages are available throughout the day. Very glad to know that... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 3 weeks ago

I've been a Marriott Platinum member for the last 10 years and now lifetime. I've been to my fair share of executive lounges around the world. JW Marriott in Hangzhou is one step above the rest. The service and friendliness of the staff at the executive lounge is exceptional and top notch. Summer Zhu, the manager of the lounge, was... More 

Helpful?
Thank Tim C
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for taking time to give us comments and your great support for our group. Very glad to know that your experience in our executive lounge is comfortable. Hope you and your daughter are well recoverd, and we are warm welcome your family to come back Hangzhou for travelling in the near future. Yours sincerely, Joyce More 

Port Orange, Florida
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Summer and Angelina, excellent customer service and help. Friendly sincere service. As if I had a personal concierge. Jack downstairs also hel me get complicated dry cleaning order completed in same day no errors. Great property and buffet both upstairs and downstairs. Gym is great also. Jesse

Helpful?
Thank FLYBOYJES
Shanghai, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for 3 days in this great hotel. We checked in at the Executive lounge and from there on had an amazing 3 days. Summer and her team took such great care of us that I am really speechless. I am a Platinum member, but I rarely experience this level of friendliness and helpfulness in a Mariott. My family and... More 

Helpful?
Thank ThomasLudwig
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 

Additional Information about JW Marriott Hotel Hangzhou

Address: 28 Hushu South Road, Gongshu District, Hangzhou 310006, China
Location: China > Zhejiang > Hangzhou
Price Range: $168 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Hangzhou 5*
Number of rooms: 305
Reservation Options:
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Hotel Style:
#3 Business Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#4 Family Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#30 Best Value Hotel in Hangzhou
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