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JW Marriott Hotel Hangzhou

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#2 of 2,116 Hotels in Hangzhou
Certificate of Excellence
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382 Reviews from our TripAdvisor Community

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Showing 214: English reviews
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I stay at many hotels but the friendliness at jw Hangzhou was very memorable. Tony the supervisor has great customer service skills and very knowledgeable about hotel and city!! Rooms were very clean room service was excellent!! It is a five star service!

Helpful?
Thank Sher K
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your good comment for us, our concierge team are wonderful, they can always bring you exceeded expectations of service. Next time you can try our restaurants, no matter Cantonese cuisine or steak, bring you different taste experience. Yours sincerely, Joyce More 

Taipei, Taiwan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My another half and I enjoyed few cups of wine and some light food before our foot massage at happy hour in Lounge. Special thanks to the lovely crew Lucy and supervisor Michelle for the considerable services and sweet window seats arrangement.

Helpful?
Thank UncleTomLee
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your comment for us, very glad to know that you are interested in our executive lounge. Executive Lounge located on 26th floor, with 322 square meters of space, provides a magnificent view of West Lake and a panoramic evening skyline. Open daily, serving breakfast and evening cocktails with an array of hors d’oeuvres. Complimentary beverages... More 

Kuala Lumpur, Malaysia
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lobby check in average ,lounge especially ms Michelle very pleasant and helpful. They made it more special by sending cake and wine for my Birthday. Good location . rooom spacious. Hotel location is good. Staff wonderful and helpful. Lounge food is ok. Verities of drinks not satisfactory. Further more very limited supply.How ever view is very good.

Helpful?
Thank Aaron V
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your critical comment for us, we are honored to celebrate your happy birthday. We are proud of our delicated food and in detail service, we want to make every guest feel like home. We will pass your advise to related department, hope to see you in the near future. Yours sincerely, Joyce More 

West Palm Beach, Florida
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really loved my stay at the JW Marriott. This was my first stay at any JW. From the moment I stepped onto the premises, I felt warm hospitality. Ethan, who checked me in, was warm and welcoming. And when I checked out the next day, he remembered me and wished me well. The room was beautiful - on the... More 

Helpful?
Thank Gentry B
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for taking time to write so good comment for us, we really appreciate and treasure every guest's comment, it will keep us grow up. Your description of our location is in detail, I think it will help our guests to find the hotel more quickly, thank you for your advise. Very gald to know that you... More 

Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First, I will say that this is somewhat different from most other JW or even Marriott properties. Especially in the room design/décor. The rooms were very comfortable and decent sized. Its a little bit dated but not too bad. the big differences in the room style is that rather than dark wood and modern, the woodwork is traditional and painted... More 

Helpful?
Thank Neal K
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your comments for our hotel. Our rooms exhibit a sense of quality while also reflecting local characteristics. JW Marriott rooms are adorned with embroideries highlighting a domestic flare, giving rooms a classical touch while maintaining nobility. Very gald to know that you are satisifed with our executive lounge, which located in the highest floor to... More 

Winnipeg, Manitoba, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

China this time of the year is hot. I can say that our welcome at the J.W. was just the same. Check In: Questioned me a few times, because I wanted a King Size bed in the room because I was traveling with my boyfriend. But they soon warmed up. Very limited English, but a nice welcome. Pool: So nice.... More 

Helpful?
Thank Justin D
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for staying with us, very glad to know that your experience is enjoyable. Hangzhou is really hot during summer, but the view is also different from other seasons, please take good care when you go outside, if you need any help please let us know. Yours sincerely, Joyce More 

London, United Kingdom
Level Contributor
103 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed July 21, 2016

The hotel itself is very impressive, with nice rooms and good pubic areas. However, the service was poor - not what I would have expected from a Marriott. Meals that didn't arrive on time, or with missing accompanying dishes, or even the wrong one. Service that was very slow. All of these were very disappointing. To be fair, the hotel... More 

Helpful?
1 Thank Richard B
Mary Q, Front Office Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Richard B, glad to see you like our hotel. Please accept my sincere apology for the meal issue you've encountered during your stay. It obviously failed to measure up to the service standard we should always provide to. Please be rest assured our food &beverage team already looked into it, and will continuously work on to improve this! Hope... More 

Odenton, Maryland
Level Contributor
371 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed July 20, 2016 via mobile

This hotel is beautiful. 26 floors and every room is larger than you would expect. Great views of the city and spectacular bathrooms. Lounge access at night and the morning is perfect and what you would expect from a Marriott. A must stay if you come to Hangzhou.

Helpful?
Thank Ddb2422
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 17, 2016

I've stayed here 3 times and I've enjoyed it every time. As a Marriott Gold member I get treated like a king. Can't wait to visit again. The breakfast are wonderful all types of fruit juices and both asian and western food. The concierge lounge is excellent.

Helpful?
Thank Stephen R
Honolulu, Hawaii
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 16, 2016 via mobile

Had one of the best stays ever! Staff was exceptional, service was great, and property was awesome! Nice location in the city, just a short walk from a major bus station that connects you to numerous destinations to include Hangzhou Airport and Shanghai-Pudong Airport to name a few. After a long day of business and pleasure, I always looked forward... More 

Helpful?
Thank ECC88
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your consistent support to our hotel, very glad to know that our good location provides convenience to your trip. We want to create a "home-like" experience to our guests, make them feel comfortable and relax. Warm welcome to your next visit. Yours sincerely, Joyce More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 

Additional Information about JW Marriott Hotel Hangzhou

Address: 28 Hushu South Rd, Hangzhou 310005, China
Location: China > Zhejiang > Hangzhou
Price Range: $171 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Hangzhou 5*
Number of rooms: 305
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#4 Family Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#29 Best Value Hotel in Hangzhou
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