We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Four Seasons Hangzhou at West Lake

Travelers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Four Seasons Hangzhou at West Lake
Four Seasons Hangzhou at West Lake
Panoramas (76)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

433 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Four Seasons Hangzhou at West Lake
See the most recent reviews
Showing 302: English reviews
Beijing, China
Reviewed November 27, 2013

Most beautiful hotel in China from my experience so far. Service is not up to my standard, but the Chinese restaurant- Jin Sha is very nice for both lunch and dinner with tasty food and genuine service. Bed was comfortable. I heard the Spa is nice, but since I only stayed for 1 night this time, I didn't have time...

 Report
Helpful?
Thank KAILIN1010
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Kailin1010 Many thanks for your feedback on tripadvisor.com We much appreciate your positive comments about the beauty of our hotel and "amazing gardens". The Jin Sha team will be delighted to hear about your complimentary comments in regards to the "genuine service" received. I was obviously concerned to hear that service in another area was not up to your...

Reviewed November 17, 2013

I travel Europe and Asia for business. This is ine of the best, if not the best hotel I have ever stayed at. Rooms are large, comffortable and absolutely top notch. Hard wood floors, hidden televisions, multiple rooms, expresso makers, you name it. You will not be dissappointed. Service is perfect. Bar and restaurant is pricey of course, but it...

 Report
Helpful?
Thank Tikiji
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Tikiji, Many thanks for your positive feedback on tripadvisor.com We are delighted to hear that you think of us as one of the best hotels you have ever stayed at. Wonderful to hear that you liked the size of the rooms and our facilities as well as the "perfect service" you received. Please don’t hesitate to contact me in...

Chicago, Illinois
Reviewed November 16, 2013

The setting of the hotel is lovely, right on West Lake with many gardens of its own to enjoy. There is access to a lovely little walk along lagoons that will take you directly to the main part of West Lake, as well as a lot of places within the 4 Seasons to wander and sit. The lobby is large...

 Report
Helpful?
1Thank Chicago60604
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Chicago60604,  Thank you for taking the time to share your recent experience with us on TripAdvisor. I was delighted to hear you enjoyed the physical aspect of the hotel and the beatiful gardens we are so lucky to have. But as you can imagine, I was troubled to read of the several service shortcomings you experienced during your stay,...

Annecy, France
Reviewed October 25, 2013

Hangzhou is reputed to be one of the most beautiful City in China and the Four Seasons in Hangzhou at west lake is definitively the best Four Seasons in China. The Architecture, the lay out and the Landscape of the hotel suit perfectly the location(Hangzhou feeling). The hotel is located at one of the best location in a park on...

 Report
Helpful?
Thank 760pieto
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear guest, thank you for taking the time to leave your comments. We are very glad to hear that you had a happy stay. We wish to have you stay with us again in the future.

Taipei
Reviewed October 25, 2013

I recently stayed at the Four Seasons Hangzhou at West Lake. I had selected this hotel based on the fellow tripadvisor reviews. The hotel was very beautiful with the nicest garden and swimming pool, but the rooms need renovation badly. The sink in our bathroom drain the water out very slowly. The room does not have heater. It was very...

 Report
Helpful?
Thank dazzlingdivatw
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear guest, thank you for choosing to stay at Four Seasons Hotel Hangzhou at Westlake. With regards to your feedback on our room, we are very sorry to learn that we did not meet your expectations. We have notified our room director regarding this matter. Sink has been rectified and we do have heating system in the room. Your constructive...

Sydney, Australia
Reviewed October 23, 2013

It's hard to fault this hotel for service and comfort. It is situated away from the city, but for us, that was a relief. As soon as you arrive you are surrounded by peace and tranquility. Rooms are spacious and well appointed. Lovely amenities and a big very usable bath for soaking in after long walks around the lake. Breakfast...

 Report
Helpful?
Thank radicalseven
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear radicalseven, Many thanks for having taken the time to write a tripadvisor review. It is wonderful to hear that you enjoyed your stay at our peaceful Westlake hotel. We much appreciate all your positive comments – especially the notes about the “extremely helpful staff”, and the "lovely amenities". Your comments regarding taxis are valid; Hangzhou in general is busy...

Virginia
Reviewed October 21, 2013

I cannot recommend this hotel enough!! Stunning decor suitably located on West Lake. Guests are serenely whisked into a gorgeous lobby and graciously attended to with a cup of hot tea from the hostess. Our room was incredible and the spa... I was blown away by the decor and staff. Michelle went above and beyond to ensure we had a...

 Report
Helpful?
Thank VAMissA
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear guest, thank you for taking the time to leave your comments. We are very glad to hear that you had a happy stay. We wish to have you stay with us again in the future.

Dubai, United Arab Emirates
Reviewed October 17, 2013

Not cheap, but worth every penny - an exceptional hotel in all respects. An amazing Chinese restaurant, excellent staff, and beautifully maintained hotel gardens. This hotel is probably the best we will stay in in China, and is quite possibly the best hotel I have ever stayed in anywhere.

 Report
Helpful?
Thank William A
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear guest, thank you for taking the time to leave your comments. We are very glad to hear that you had a happy stay. We wish to have you stay with us again in the future.

Sydney
Reviewed October 14, 2013

We stayed at Four Seasons West Lake for a weekend and loved the hotel. It was calm, luxurious and catered to our every need. We arrived on a Friday night and were a little disturbed by the traffic jam around the lake but once we reached the hotel - bliss. Our room was beautiful overlooking the outdoor pool. We loved...

 Report
Helpful?
Thank toddtrippas
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear guest, thank you for taking the time to leave your comments. We are very glad to hear that you had a happy stay. We wish to have you stay with us again in the future.

Hong Kong, China
Reviewed October 13, 2013

We were there Apr 2012. The hotel is simply the best in Hangzhou - good location right next to the West Lake, good food the Chinese restaurant, good breakfast in the café, very nice and prompt service. We also had good experience in the Spa also. We happened to have a room on the very far end, so it took...

 Report
Helpful?
Thank Dontwanttodisplay
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear guest, Many thanks for your positive feedback on tripadvisor.com Thank you for calling Four Seasons Hotel Hangzhou at Westlake the “Best Hotel in Hangzhou”. We are indeed very privileged to work with such dedicated people here in Hangzhou. Rest assured I have shared your positive comments with the team. Do let me know should your travels bring you back...

Questions? Get answers from hotel staff and past guests. Ask a question

1,303 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (611)
Viewed
Hotel & Grounds (189)
Viewed
View from Room (19)
Viewed
Pool/Beach Area (45)
Viewed
Dining (55)
Viewed
Room/Suite (100)
Viewed
Bathroom (27)
Viewed
Business Center/Function Rooms (1)
Viewed
Family/Play Areas (1)
Viewed
Other (174)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (657)
Viewed
Amenities (63)
Viewed
Deluxe Room (42)
Viewed
Grand Premier Room (56)
Viewed
Indoor Pool (18)
Viewed
Pool (28)
Viewed
Premier Room (45)
Viewed
Presidential Villa (186)
Viewed
Dining (83)
Viewed
Royal West Lake Suite (78)
Viewed
The Hotel (58)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (35)
Viewed
Room/Suite (7)
Viewed
Dining (4)
Viewed
Hotel & Grounds (2)
Viewed
Pool/Beach Area (3)
Viewed
Bathroom (1)
Viewed
View from Room (2)
Viewed
Other (16)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Hangzhou hotels
2.1 mi away
Wyndham Grand Plaza Royale Hangzhou
2.0 mi away
Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
#8 of 2,333 in Hangzhou
872 reviews
2.1 mi away
Sofitel Hangzhou Westlake
Sofitel Hangzhou Westlake
#11 of 2,333 in Hangzhou
551 reviews
Show Prices
Show Prices
Show Prices
2.6 mi away
The East Hotel Hangzhou
The East Hotel Hangzhou
#6 of 2,333 in Hangzhou
288 reviews
0.7 mi away
Shangri La Hotel Hangzhou
Shangri La Hotel Hangzhou
#28 of 2,333 in Hangzhou
779 reviews
2.4 mi away
JW Marriott Hotel Hangzhou
JW Marriott Hotel Hangzhou
#2 of 2,333 in Hangzhou
480 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 

Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Price Range: $493 - $850 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Ctrip TA, Travelocity and Cheap Tickets so you can book your Four Seasons Hangzhou at West Lake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Seasons Hangzhou At West Lake
Four Seasons Hangzhou At West Lake Hotel Hangzhou
Hotel Style:
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#3 Spa Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#58 Best Value Hotel in Hangzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Four Seasons Hangzhou at West Lake staff and other travelers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from Four Seasons Hangzhou at West Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All the rooms are spacious but choose one on the lake”
 of 5 bubbles georgehJ6342JL, 1 week ago | Read review
“We had a lagoon suite room, private, spacious and lovely view”
 of 5 bubbles 975sharonL, 3 weeks ago | Read review
“We had 3 rooms and all were equally nice. Very spacious, and big bathrooms.”
 of 5 bubbles jkjldk, Jan 4, 2017 | Read review
“try dimsum and the muffin at breakfast”
 of 5 bubbles 808andrianh, Dec 29, 2016 | Read review
“We only experienced room 221 and it was nice.”
 of 5 bubbles 198benjamins, Nov 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question