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Four Seasons Hangzhou at West Lake

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Four Seasons Hangzhou at West Lake
Four Seasons Hangzhou at West Lake
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427 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Amsterdam, The Netherlands
Reviewed 5 days ago NEWvia mobile

The Four seasons Hotel looks great and so does its restaurant. The food however and also the presentation did not match up with my expectations. Ordered some dishes including goose and some beef. I found the food not in balance and the flavors missed a subtlety....The overall feeling was...just not good enough taking the price in consideration. There are better...

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Helpful?
Thank HarTeeuw
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear HarTeeuw Thank you for your review of Four Seasons Hotel Hangzhou at West Lake. I have noted your comments on not meeting your expectations on the food quality in our restaurant, for which I am very disappointed. I will review this with my chef. I hope we will have an opportunity to exceed your expectations on your next visit...

Reviewed 6 days ago NEWvia mobile

After reading few reviews from 2012 and 2015, I am so disagree with those traveler. They might have been very unlucky I find this hotel services is excellent from front desk to house keeping, restaurant, bar and gym centre also very helpful Hotel designed beautifully Chinese garden outside, in house combined with new and old very quality. I must say...

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Thank Be P
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Be P Many thanks for your very kind and supportive words on Four Seasons Hotel Hangzhou at West Lake. I am delighted your find our hotel services to be 'excellent from front desk to house keeping, restaurant, bar and gym', as well as enjoying the unique design of the hotel and our beautiful Chinese gardens. I am also glad...

Pasadena, California
Reviewed 2 weeks ago

We were a family of 6 and this was our second visit to Hangzhou staying at the Four Seasons. We had 3 rooms and stayed 3 nights. The Four Seasons Hangzhou is possibly one of the nicest resorts we have ever been and the service is impeccable. Wayne Tan, the hotel manager, greeted us when we first checked into the...

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Thank jkjldk
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear jkjldk I sincerely appreciate your lovely Tripadvisor review from your return family stay at Four Seasons Hotel Hangzhou at West Lake. I am delighted you once again enjoyed yourselves and experienced all our staff's warm hospitality. I loved reading about all the birthday touches we added for your sister and naturally I am delighted she had a memorable birthday....

Jakarta, Indonesia
Reviewed 3 weeks ago

We spend 1 night with 4 rooms here, we had a quick check in. I liked the service they give to us, especially they give a special kids amenities at my children room like a kids toothpaste, toothbrush and the glass, kids slipper etc. The rooms were splendid, huge and very nice. they gave us a very delicious cookies each...

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Thank Andrian H
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Andrian H Firstly, I would like to wish you and your family a very Happy New Year ! Many thanks for your very kind review on Tripadvisor from your stay with us at Four Seasons Hotel Hangzhou at West Lake. I was very pleased to see that you 'liked the service', especially the special children's amenities. I am also...

Hong Kong, China
Reviewed November 30, 2016

An impeccable stay in Hangzhou! It was one of the best hotel I have ever stayed. The welcoming smiling faces at concierge melts away the cold rainy weather when we first arrived. Warm friendly greetings from the Hotel Manager, Wayne Tan. Cozy room, sublime decoration, spacious with serene view. We went for a placid walk around the hotel surronding (Thanks...

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2Thank happinezzis
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear happinezzis Thank you for your Tripadvisor review from your stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted you had an 'impeccable' stay and that you ranked us as one of the best hotels you have ever stayed at. I will certainly pass on your kind words about our Hotel Manager, Wayne Tan as...

Pittsburgh
Reviewed November 23, 2016

We stayed at the Four Seasons for two nights - November 12-13, 2016 and found it to be exceptional. Very warm greeting from management upon arrival. Excellent large room with sitting area. Their was a problem with the room temperature being too warm at night and the inability to bring it down to a comfortable sleeping temperature around 20-21 degrees....

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Thank Benjamin S
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Benjamin S It was a pleasure meeting you during your stay with us at Four Seasons Hotel Hangzhou at West Lake. I was delighted you found your stay to be 'exceptional' and hopefully you found the time to experience all the wonderful amenities and activities the hotel and the West Lake area have to offer. I will certainly pass...

Macau, China
Reviewed November 17, 2016

Truly a great place! If you're looking for a 5 star hotel in Hangzhou or just looking for a perfect getaway somewhere in China, I highly recommend staying few nights at the Four Seasons at West Lake. Room is truly exceptional one and due to the low number of rooms at the resort, it really feels like you're on your...

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Thank DentHarvey
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear DentHarvey Thank you for 'highly recommending' us in your Tripadvisor review of Four Seasons Hotel Hangzhou at West Lake. It is a pleasure to read that you found our service 'great'. I am sorry the outdoor pool was not open, as though we just had a few days of wonderful November weather, we were preparing the pool for its...

Lausanne, Switzerland
Reviewed November 15, 2016

During a five weeks journey in China we had a fantastic four days rest at Four Seasons Hangzhou at West lake. The private wonderful garden, the relaxing atmosphere and the personalized and sympathetic service have participated to this dream place.

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Thank mgch1
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear mgermond Many thanks for you review pursuant to your stay with us at Four Seasons Hotel Hangzhou at West Lake. I was delighted to read that you enjoyed a '... fantastic four days rest ..." with us and you were able to relax and unwind after your long journey around China. I loved your description of our hotel as...

Surabaya, Indonesia
Reviewed November 14, 2016

One of the best hotel in the world I had ever stayed ... Beautiful very green surrounding and very Chinese style by the famous West Lake in Hangzhou city ... Most of all this hotel is one of the best in the world.

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Thank Nella-Surabaya
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Nella-Surabaya I would like to sincerely thank you for your Tripadvisor review of Four Seasons Hotel Hangzhou at West Lake, especially that you found it be '... one of the best hotels in the world I had ever stayed ..." which is a wonderful compliment. I look forward to an opportunity to welcome you back to your Hangzhou home....

New York City, New York
Reviewed October 29, 2016 via mobile

The Four Season Hangzhou is in a class by itself. From the moment you arrive the staff coddles you and makes life as simple as possible. The Guest Services Manager, Robert, always had a smile and a helpful thought. The decor is sumptuous as you would expect at this end of the market. The breakfast buffet hit all the notes....

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1Thank bpr18
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear bpr18 I would like to take this opportunity to sincerely thank you for your kind words on Tripadvisor following you stay with us at Four Seasons Hotel Hangzhou at West Lake. I am especially pleased that you felt our staff "... coddles you and makes life as simple as possible ..." which summarizes things excellently. I will gladly share...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 

Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Price Range: $463 - $813 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ Supplier Direct, Booking.com, Hotels.com, Priceline, Ctrip TA, Travelocity, Agoda and Cheap Tickets so you can book your Four Seasons Hangzhou at West Lake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Seasons Hangzhou At West Lake Hotel Hangzhou
4 Seasons Hangzhou At West Lake
Hotel Style:
#1 Spa Hotel in Hangzhou
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#4 Luxury Hotel in Hangzhou
#59 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travelers have asked, with answers from Four Seasons Hangzhou at West Lake staff and other travelers.
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Questions? Get answers from Four Seasons Hangzhou at West Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had 3 rooms and all were equally nice. Very spacious, and big bathrooms.”
 of 5 bubbles jkjldk, 2 weeks ago | Read review
“try dimsum and the muffin at breakfast”
 of 5 bubbles 808andrianh, 3 weeks ago | Read review
“We only experienced room 221 and it was nice.”
 of 5 bubbles 198benjamins, Nov 23, 2016 | Read review
“Second (top) floor room gave the balcony a great sense of privacy”
 of 5 bubbles mikegarden55, Aug 25, 2016 | Read review
“any room is good, although we prefer 2nd floor room in the summer”
 of 5 bubbles AsianTraveller2012, Jul 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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