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Four Seasons Hangzhou at West Lake

Traveler (1024)
360
Panoramas (76)
Room & Suite (654)
Certificate of Excellence

About

#7 of 2,617 hotels in Hangzhou
Location
Cleanliness
Service
Value
Certificate of Excellence
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Room service
Restaurant
Free parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Park View
670Reviews
8Q+A
87Room tips
Traveler rating
  • 567
  • 71
  • 18
  • 8
  • 6
Time of year
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  • English
Popular mentions
Excellent location to visit West lake as only short walking distance. Food had the hotel was exceptional! Highly reccommend using the Four Seasons apps to chat with the conceriege to request booking of restaurants and information on tourist attraction. Highly informative and
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Review collected in partnership with Four Seasons
Response from Cecilia X, Assistant Directer of Pubic Relations at Four Seasons Hangzhou at West Lake
Responded 5 days ago
Dear Guest, Thank you for taking the time to share your valuable review. I am really pleased to hear you enjoyed your sojourn to Four Seasons Hotel Hangzhou at West Lake. We hope to have the opportunity to welcome you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
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Using app, you can contact with the staffs — every one was kind and attentive —and the response was timely. Especially in the restaurant of Jingsha, every dish was delicious. In a word, we spent a wonderful vacation.
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Review collected in partnership with Four Seasons
Response from Cecilia X, Assistant Directer of Pubic Relations at Four Seasons Hangzhou at West Lake
Responded 5 days ago
Dear Guest, Many thanks for your lovely review pursuant to your stay with us at Four Seasons Hotel Hangzhou at West Lake. We are delighted you enjoyed your time and we hope to have the opportunity to welcome you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
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We stayed for a night at the Four Seasons in Hangzhou. We loved the stay and wished we stayed longer. The property is lovely - beautifully laid out gardens; spacious rooms; loved the amenities and pool area is brilliant. We dined at Jin Sha and the food was excellent. We
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Response from Cecilia X, Assistant Directer of Pubic Relations at Four Seasons Hangzhou at West Lake
Responded 2 weeks ago
Dear Guest, Thank you for your recognition of our team, very glad to you have a good journey in Hangzhou West Lake Four Seasons Hotels, your great comments will help us to further improve the service level. I hope to have the opportunity to welcome you back to Hangzhou. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
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professional in helping us to move in to the hotel rooms efficiently but also making us have the feeling of staying at home, especially my daughter whom she has been very considerate in taking care of her needs and now is missing Diana much after our vacations. I would also
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Review collected in partnership with Four Seasons
Response from Cecilia X, Assistant Directer of Pubic Relations at Four Seasons Hangzhou at West Lake
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to share your valuable review. I am really pleased to hear you enjoyed your sojourn to Four Seasons Hotel Hangzhou at West Lake. We hope to have the opportunity to welcome you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
Read more
My wife and I spent four nights in April with another couple. Stunning location, beautiful hotel and elegant comfortable rooms. The service provided in most areas of the hotel was outstanding. The staff at breakfast were very accommodating to the point where each morning after
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Response from Cecilia X, Assistant Directer of Pubic Relations at Four Seasons Hangzhou at West Lake
Responded 2 weeks ago
Dear Guest, Thank you for your review from your recent stay with us at Four Seasons Hotel Hangzhou at West Lake. I was delighted to learn that you had a great experience. Thank you for your kind comments and I hope we will have an opportunity to exceed your expectations on your next visit to Four Seasons Hotel Hangzhou at West Lake. Yours faithfully, Michael Branham General Manager at Four Seasons Hangzhou Hotel at West Lake
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PRICE RANGE
$527 - $783 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
杭州四季大酒店杭州四季酒店four seasons hangzhou at west lake hotel hangzhou4 seasons hangzhou at west lake
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
81
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