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Four Seasons Hangzhou at West Lake

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Four Seasons Hangzhou at West Lake
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401 Reviews from our TripAdvisor Community

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Showing 276: English reviews
Macau, China
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

It's our fifth time in Hangzhou and the third time in Four Seasons Hangzhou. We're very amazed that the property shows no sign of aging, which is rare in China. We are used to visit a restaurant near Xi Wu, but we are advised that it is closed for renovation for the upcoming G20 in Hangzhou. Oops, what a disappointment.... More 

Helpful?
Thank bessiecow
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear bessiecow Thank you for returning to us for your third visit, at Four Seasons Hotel Hangzhou at West Lake. Sorry to read that your selected restaurant near Xi Wu was closed for renovation for the upcoming G20 Global Summit. Indeed all around Hangzhou there is a great deal of preparation for such a global showcase. I was also sorry... More 

Castro Valley, California
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our first stay at a Four Seasons and won't be our last. We choose to stay here simply because it seemed like the most beautiful place to stay in Hangzhou. It sits on a larger property than you'd expect, alongside West Lake. There are walking paths you can take where you will rarely come across other people-- what... More 

Helpful?
1 Thank isepa
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear isepa Thank you for submitting your Tripadvisor review from your stay at Four Seasons Hotel Hangzhou at West Lake. Great to see that your first Four Seasons stay will not be your last. It was lovely to see how much you enjoyed all our facilities and surrounding beauty, the West Lake area is indeed very beautiful to walk around.... More 

Hong Kong, China
Level Contributor
67 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed June 20, 2016

Located next to the small inlet of the West Lake, you are within walking distance to the Lake and we essentially circumvented the Lake during our stay. You can also walk up to the Longjing tea plantations above West Lake. Good place to stay if you want to be close to the Lake and not within the hustle and bustle... More 

Helpful?
Thank CHM1
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear CHM1 I would like to sincerely thank you for taking your time for writing your review in Tripadvisor about your stay with us at Four Seasons Hangzhou at West Lake. It was really delightful to read that you enjoyed your walk around the West Lake and also the Longjing tea plantations. We sincerely appreciate your patronage and I look... More 

Cork, Ireland
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 12, 2016

Stayed here on business in December 2015. Outstanding in all regards. A beautiful traditional hotel in a gorgeous setting. Food, especially breakfast and dinner were excellent. Would definitely recommend.

Helpful?
1 Thank WestCork75
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear WestCork75 Many thanks for your review from your December 2015 stay with us at Four Seasons Hotel Hangzhou at West Lake. It is wonderful that you felt the hotel was '...outstanding in all regards...". That is certainly very motivating for our team, with whom I shared your comments this morning. Thank you for recommending us and I look forward... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 11, 2016

As i said in the title, this place is more likely an oasis than a hotel with trees everywhere, amazing swimming pool and wonderful view to west lake from my room. My room is really cozy, convenient and completely clean. I love the way they decorate room. It's the combination between the antique and modern architecture. I'm amazed with the... More 

Helpful?
2 Thank de Bellfort J
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Bellfort J I loved reading your description in Tripadvisor describing Four Seasons Hotel Hangzhou at West Lake as "... more like an oasis than a hotel ...", which I think captures the essence of our hotel so well. I was also very happy to read how you loved the Chinese decorations & architecture of the hotel. Even with all... More 

New York City, New York
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 10, 2016

After three nights at the Four Seasons West Lake, I can say without a doubt in my mind that it is the undisputed best hotel in Hangzhou. Location: The hotel is right by a smaller lake by the West Lake. A small gate leads to a narrow stone paved path along the lake shore. Exiting the main entrance of the... More 

Helpful?
1 Thank TravelingPolarBear
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear TravelingPolarBear Many thanks for your lovely review from your stay at Four Seasons Hotel Hangzhou at West Lake. It really pleased me that you found us to be the "undisputed best hotel in Hangzhou", something we strive to be every day. We are indeed very fortunate to have such a beautiful situation on the West Lake and I am... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 7, 2016 via mobile

The room we'd been checked in was very beautiful. Spacious, clean, with a nice veranda which I kept open as the weather was magnificent and no high level of pollution. Every morning we could have breakfast half outside which was so nice and if table was left unattended we had squirrel visitors)) Everybody at the hotel was very friendly, though... More 

Helpful?
1 Thank Krystyna G
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Krystyna G Thank you very much for your feedback, both positive and negative, from your stay with us at Four Seasons Hotel Hangzhou at West Lake. Firstly I am happy you enjoyed the room with its private terrace and that our staff were very 'friendly'. I also take sincere note of your feedback concerning the 'soft bed', for which... More 

Bergen, Norway
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 1, 2016 via mobile

What a place to stay , amazing hotel and superb room . Stayed in a premier room with private garden . Loved the hotel and the surroundings was amazing . Loved the private garden to walk in and the terrace was great for a snack or lunch . So peaceful and quiet

Helpful?
1 Thank BENEDICTE7474
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear BENEDICTE7474 Sunny greetings from Four Seasons Hotel Hangzhou at West Lake ! Thank you for your very kind note following your recent stay with us at Four Seasons Hotel Hangzhou at West Lake. I was delighted to learn you were impressed by the atmosphere of the hotel and that you particularly enjoyed walking in our Chinese gardens. I look... More 

Fresno, California
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 18, 2016

The hotel is beautiful and serene. Yes, it is expensive but it was a pleasant break from the noise and traffic of Beijing. It is expensive; we paid for a water view and it did not disappoint. Enjoyed the beautifully landscaped grounds, the Asian Bistro and the pool and steam room. The staff was helpful and genuinely gracious.

Helpful?
1 Thank Fresno5family
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Fresno5family I would like to take this opportunity to sincerely thank you for your Tripadvisor review of your stay with us at Four Seasons Hangzhou at West Lake. It was lovely to read that you found the hotel beautiful and serene. I am especially pleased to read that our staff made such a positive impression on you. I look... More 

del mar, ca
Level Contributor
62 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed May 18, 2016

My wife and I had the pleasure of staying at the Four Seasons Hangzhou for three nights in April. We argued whether this was the best hotel we have ever stayed in or only among the top five. It is beautifully situated, within walking distance of West Lake. The road construction, as noted in many reviews below, affects the traffic... More 

Helpful?
2 Thank sandiegoguy
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear sandiegoguy I was very happy to read of the argument you had with your wife, whether Four Seasons Hangzhou at West Lake was "... the best hotel we have ever stayed in or only among the top five ..." and it is lovely to be so favourably ranked. I am also glad you were able to enjoy the 'peace... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 

Additional Information about Four Seasons Hangzhou at West Lake

Address: NO. 5 Lingyin Road, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Price Range: $476 - $697 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Four Seasons Hangzhou At West Lake Hotel Hangzhou
4 Seasons Hangzhou At West Lake
Hotel Style:
#1 Spa Hotel in Hangzhou
#1 Luxury Hotel in Hangzhou
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#46 Best Value Hotel in Hangzhou
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