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Four Seasons Hangzhou at West Lake

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Four Seasons Hangzhou at West Lake
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407 Reviews from our TripAdvisor Community

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Showing 280: English reviews
Beijing, China
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Elegant without being stuffy, the hotel is positioned right on the lake and the private balcony was a special pleasure. The lovely Jin Sha restaurant has unsurprisingly won lots of awards, and the suave staff make for a great stay. It was fun to have a pool option indoors or out.

Helpful?
Thank mikegarden55
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear mikegarden55 Many thanks for your review on Tripadvisor, pursuant to your stay at Four Seasons Hangzhou at West Lake. I was delighted to read that you found the hotel to be 'elegant' and that you very much enjoyed your room's private balcony. Thank you also for your kind words on your experience in our 'Jin Sha' restaurant and pool... More 

New York, New York
Level Contributor
107 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had a Grand Premier Room. Sleep was interrupted by what sounded like a barbell being dropped on the floor above me. Perhaps there's a gym up there. I ordered breakfast each morning (not included in the ridiculously expensive room rate). The fruits were tasteless (perhaps frozen) and the coffee was horrible (perhaps they used tap water). They didn't change... More 

Helpful?
1 Thank john23
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear john23 Thank you for your TripAdvisor review and I was sorry to hear that your stay had a few negative issues, such as being interrupted by a loud sound. There are only rooms in that area, as the gym is located by our indoor pool, but I will have the whole area checked again. I also apologize for the... More 

Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Been there in August, the weather is really hot, after a long day out, I come back to the hotel. At the compulsory ID check in front of the lift, they do not recognize me and do not let me go up my room. After waiting stood and exhausted for 20 minutes for this IT problem to be solved, I... More 

Helpful?
1 Thank GeorgesBelgian
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear GeorgesBelgian Pursuant to your stay at Four Seasons Hotel Hangzhou at West Lake, I would like to take this opportunity to apologize for the frustrations you experienced over the rigid checks to gain access to your room, this is a temporary security measure put in place by the Chinese Govt. for the G20 Global Summit and after a long... More 

Hong Kong, China
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a truly gorgeous hotel built close to the west lake. It only has 2 floors so it spreads across a large area. It has a beautiful garden surrounding it and one can take a nice walk thru the garden. The architecture of the hotel harmonizes well with the west lake environment. It is truly a 6-star experience staying... More 

Helpful?
Thank AsianTraveller2012
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear AsianTraveller2012 I would like to take this opportunity to sincerely thank you for your Tripadvisor review from your stay at Four Seasons Hotel Hangzhou at West Lake. I am glad you enjoyed our architecture, facilities and Chinese gardens. I also note that our JinSha Chinese restaurant's dim sum disappointed you, I will review this with our Executive Chinese Chef.... More 

Macau, China
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

It's our fifth time in Hangzhou and the third time in Four Seasons Hangzhou. We're very amazed that the property shows no sign of aging, which is rare in China. We are used to visit a restaurant near Xi Wu, but we are advised that it is closed for renovation for the upcoming G20 in Hangzhou. Oops, what a disappointment.... More 

Helpful?
1 Thank bessiecow
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear bessiecow Thank you for returning to us for your third visit, at Four Seasons Hotel Hangzhou at West Lake. Sorry to read that your selected restaurant near Xi Wu was closed for renovation for the upcoming G20 Global Summit. Indeed all around Hangzhou there is a great deal of preparation for such a global showcase. I was also sorry... More 

Castro Valley, California
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed June 29, 2016

This was our first stay at a Four Seasons and won't be our last. We choose to stay here simply because it seemed like the most beautiful place to stay in Hangzhou. It sits on a larger property than you'd expect, alongside West Lake. There are walking paths you can take where you will rarely come across other people-- what... More 

Helpful?
1 Thank isepa
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear isepa Thank you for submitting your Tripadvisor review from your stay at Four Seasons Hotel Hangzhou at West Lake. Great to see that your first Four Seasons stay will not be your last. It was lovely to see how much you enjoyed all our facilities and surrounding beauty, the West Lake area is indeed very beautiful to walk around.... More 

Hong Kong, China
Level Contributor
68 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed June 20, 2016

Located next to the small inlet of the West Lake, you are within walking distance to the Lake and we essentially circumvented the Lake during our stay. You can also walk up to the Longjing tea plantations above West Lake. Good place to stay if you want to be close to the Lake and not within the hustle and bustle... More 

Helpful?
Thank CHM1
Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear CHM1 I would like to sincerely thank you for taking your time for writing your review in Tripadvisor about your stay with us at Four Seasons Hangzhou at West Lake. It was really delightful to read that you enjoyed your walk around the West Lake and also the Longjing tea plantations. We sincerely appreciate your patronage and I look... More 

Cork, Ireland
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 12, 2016

Stayed here on business in December 2015. Outstanding in all regards. A beautiful traditional hotel in a gorgeous setting. Food, especially breakfast and dinner were excellent. Would definitely recommend.

Helpful?
1 Thank WestCork75
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear WestCork75 Many thanks for your review from your December 2015 stay with us at Four Seasons Hotel Hangzhou at West Lake. It is wonderful that you felt the hotel was '...outstanding in all regards...". That is certainly very motivating for our team, with whom I shared your comments this morning. Thank you for recommending us and I look forward... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 11, 2016

As i said in the title, this place is more likely an oasis than a hotel with trees everywhere, amazing swimming pool and wonderful view to west lake from my room. My room is really cozy, convenient and completely clean. I love the way they decorate room. It's the combination between the antique and modern architecture. I'm amazed with the... More 

Helpful?
2 Thank de Bellfort J
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Bellfort J I loved reading your description in Tripadvisor describing Four Seasons Hotel Hangzhou at West Lake as "... more like an oasis than a hotel ...", which I think captures the essence of our hotel so well. I was also very happy to read how you loved the Chinese decorations & architecture of the hotel. Even with all... More 

New York City, New York
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 10, 2016

After three nights at the Four Seasons West Lake, I can say without a doubt in my mind that it is the undisputed best hotel in Hangzhou. Location: The hotel is right by a smaller lake by the West Lake. A small gate leads to a narrow stone paved path along the lake shore. Exiting the main entrance of the... More 

Helpful?
1 Thank TravelingPolarBear
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear TravelingPolarBear Many thanks for your lovely review from your stay at Four Seasons Hotel Hangzhou at West Lake. It really pleased me that you found us to be the "undisputed best hotel in Hangzhou", something we strive to be every day. We are indeed very fortunate to have such a beautiful situation on the West Lake and I am... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 

Additional Information about Four Seasons Hangzhou at West Lake

Address: NO. 5 Lingyin Road, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Price Range: $484 - $839 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Four Seasons Hangzhou At West Lake Hotel Hangzhou
4 Seasons Hangzhou At West Lake
Hotel Style:
#1 Spa Hotel in Hangzhou
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#49 Best Value Hotel in Hangzhou
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