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Four Seasons Hangzhou at West Lake

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No.5 Lingyin Road, Hangzhou 310013 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1176)
360
Panoramas (76)
Room & Suite (470)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Seasons Hangzhou at West Lake
Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 2,589 hotels in Hangzhou
Location
Cleanliness
Service
Value
Travelers' Choice
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Hot tub
Infinity pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Massage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Park View
Languages Spoken
Chinese
766Reviews8Q+A91Room tips
Traveler rating
  • 656
  • 75
  • 19
  • 8
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Popular mentions
Ryan K wrote a review Sep 8
Shenzhen, China4 contributions
It's our second time to visit the hotel. The experience was good for first time and it is now fabulous for second visit. Thank you Maggie, Eileen, Yellow and James. Specially thanks Maggie and Eileen for their very professional and detail minded service. It's very nice to speak with Eileen to share the dining experience of different hotels and restaurants. And based on her recommendation, we would back again on end Sept. Look forward for it.
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Date of stay: July 2021
Value
Rooms
Service
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Lianne wrote a review Aug 2021
Shenzhen, China1 contribution
It is the second time I choose my birthday trip to stay in this Four Seasons Hotel. Thanks for their friendly staffs gave me a wonderful and excellent experience no matter for the check in, the room service or the dinning. I really love the oriental style and Chinese architecture for the hotel. JinSha is one of my favorite restaurants in Hangzhou. I must go there for dinning at least once for my past Hangzhou trips. I love the tea time in Bistro too. Style of dishes are improved compared with last year. The Wide variety dishes and cuisines made me feel surprise. We came across a nice girl named Elaine who work there, and she always has fantastic ideas and recommendations for us during our tea time about our short trip in Hangzhou. She takes one step ahead and knows customers’ needs and instantly provide those perfect ideas. We came across a nice girl named Elaine who work there, and she always has fantastic ideas and recommendations for us during our tea time about our short trip in Hangzhou. She takes one step ahead and knows customers’ needs and instantly provide those perfect ideas as well as travel routines. Like friend’s recommend, she treats me not just the relationship between hotel restaurant staff and customer. She is really impressed me. It does not mean that other staffs are in average performance. I remember a boy named Yellow and the other girl work in concierge. They are perfect and good staff, sorry about my mind I always forget names. They have recommended to have a tirp in Hangzhou during the end of September and October if we have time as there are full of Osmanthus during that period. Hope we can arrange the time and come back to Four Seasons at Hangzhou West Lake during that period.
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Date of stay: July 2021Trip type: Traveled as a couple
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Response from Cecilia Xu, Marketing at Four Seasons Hangzhou at West Lake
Responded 4 weeks ago
Dear Valuable Guest , Thanks for staying at Four Seasons Hotel Hangzhou at West Lake. I'm pleased to know that our service brings you enjoyable stay. We will convey your confirmation to Elaine and other colleagues. We are very grateful for your comments towards our food. Your precious feedback will help our service move towards a higher and better level of quality. We look forward to your next stay with us. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
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ethan wrote a review Aug 2021
2 contributions1 helpful vote
I'm a big fan of four seasons hotel.I traveled a lot of city,if there is four seasons,i will not hesitate to choose four seasons.BUT this time,in west lake four seasons hotel,I found that this is a fantastic journey that beyond my exception!!!I want to mention 2 ppl who really did a great job Steven and April.They present a little warm gift for me which is really swtteeee!And when I have dinner in JINSHA,steven come to serve me good dishes.I want to thank steven a lot!!!THANKS A LOT!
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Room Tip: Thanks to STEVEN in frond desk
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Response from Cecilia Xu, Marketing at Four Seasons Hangzhou at West Lake
Responded 4 weeks ago
Dear Valuable Guest , Thanks for staying at Four Seasons Hotel Hangzhou at West Lake. I'm pleased to know that our service brings you enjoyable stay. We will convey your confirmation to Steven and April. Your precious feedback also will help our service move towards a higher and better level of quality. We look forward to your next stay with us. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
Read more
George S wrote a review Aug 2021
Hong Kong, China1 contribution
Our family stayed 5 days at Four Seasons Hangzhou in July 2021. The scenery was beautiful, as the hotel-resort is located on the West Lake. The hotel staff were attentive, friendly, and helpful. We especially loved the food at the WL Bistro.
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Date of stay: August 2021Trip type: Traveled with family
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Response from Cecilia Xu, Marketing at Four Seasons Hangzhou at West Lake
Responded Aug 3, 2021
"Dear Valueble Guest , Thanks for staying at Four Seasons Hotel Hangzhou at West Lake. I'm pleased to know that our service brings you enjoyable stay. We are very grateful for your comments towards our food. Your precious feedback will help our service move towards a higher and better level of quality. We look forward to your next stay with us. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake"
Read more
Jams.P123 wrote a review Apr 2021
3 contributions
We enjoyed our stay very much. The hotel is well located at the West Lake park, a stone's throw away from the lake and parks, where we took our early morning walk. It was so peaceful. I liked the classical design of this hotel. Many thanks to Penny who makes sure our needs being met. And also, Forrest helped us out when were frustrated to get a local green code at train station. A great stay, we would come back.
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Date of stay: March 2021
Rooms
Service
Room Tip: View from second floor is nicer
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Response from Cecilia Xu, Marketing at Four Seasons Hangzhou at West Lake
Responded Apr 5, 2021
Dear Guest , Many thanks for your lovely review pursuant to your stay with us at Four Seasons Hotel Hangzhou at West Lake. I'm really glad you enjoyed the service from our staff Penny and Forrest. We are delighted you enjoyed your time and we hope to have the opportunity to welcome you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
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PRICE RANGE
$457 - $775 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
杭州四季大酒店, 杭州四季酒店, four seasons hangzhou at west lake hotel hangzhou, 4 seasons hangzhou at west lake
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
81
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Frequently Asked Questions about Four Seasons Hangzhou at West Lake
Which popular attractions are close to Four Seasons Hangzhou at West Lake?
Nearby attractions include Lingyin Temple (0.1 miles), Su Causeway (0.4 miles), and Hangzhou Botanical Garden (0.3 miles).
What are some of the property amenities at Four Seasons Hangzhou at West Lake?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Four Seasons Hangzhou at West Lake?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Seasons Hangzhou at West Lake?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Seasons Hangzhou at West Lake?
Yes, free parking is available to guests.
What are some restaurants close to Four Seasons Hangzhou at West Lake?
Conveniently located restaurants include Jin Sha (Four Seasons Hotel Hangzhou at West Lake), WL Bistro (Four Seasons Hotel Hangzhou at West Lake), and Pur Restaurant.
Are there opportunities to exercise at Four Seasons Hangzhou at West Lake?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Four Seasons Hangzhou at West Lake have an airport shuttle?
Yes, Four Seasons Hangzhou at West Lake offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Seasons Hangzhou at West Lake?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Seasons Hangzhou at West Lake offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Four Seasons Hangzhou at West Lake?
Many travelers enjoy visiting Lingyin Temple (0.1 miles), Fei Lai Feng (1.6 miles), and Former residence of Xueyan Hu (2.8 miles).