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No. 21 Zijinggang Road, Hangzhou 310030 China
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Traveler (1901)
Room & Suite (146)
Dining (111)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#2 of 2,594 hotels in Hangzhou
Location
4.2
Cleanliness
4.5
Service
4.4
Value
3.9
Travelers' Choice

See why so many travelers make Banyan Tree Hangzhou their hotel of choice when visiting Hangzhou. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travelers like you.

For those interested in checking out popular landmarks while visiting Hangzhou, Banyan Tree Hangzhou Hotel is located a short distance from Zhejiang University (2.1 mi) and Fei Lai Feng (2.1 mi).

Guest rooms offer a flat screen TV, air conditioning, and a minibar, and Banyan Tree Hangzhou makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the hotel, including a concierge and room service. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.

While in Hangzhou be sure to experience nearby Asian restaurants such as Jin Sha (Four Seasons Hotel Hangzhou at West Lake), WL Bistro (Four Seasons Hotel Hangzhou at West Lake), or Grandma's Home (LianHe Mansion).

Hangzhou is also known for some great ancient ruins, including Former residence of Xueyan Hu, Yue Fei Mausoleum (Tomb of Yuefei), and Baochu Pagoda, which are not too far from Banyan Tree Hangzhou Hotel.

At Banyan Tree Hangzhou, your comfort and satisfaction come first, and they look forward to welcoming you to Hangzhou.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Electric vehicle charging station
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Quaint
3060Reviews3Q+A21Room tips
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Most Recent
Vinci M wrote a review Sep 2021
Hong Kong, China98 contributions53 helpful votes
+1
We booked a water terrace suite but they upgraded us to a water view villa, I think it might be because I booked the in-villa bbq dining which was great especially when you’re inviting guests over. The bbq dinner with a private chef and waiter, they had 2 options ¥688 for normal menu and ¥1088 for seafood menu, we had 2 of each which was more than enough to feed 4 adults and 2 children. The only reason I didn’t give it 5 stars is because the breakfast was very disappointing, I didn’t feel like it was Banyan tree level and also, the plants by the lake were not groomed, only the main areas of the hotel were well maintained.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MARCOM SM, Marketing at Banyan Tree Hangzhou
Responded Sep 25, 2021
Dear guest, thank you for taking the time to write this review. The feature of breakfast is to provide a variety of Hangzhou special snacks, so that non-local guests can enjoy Hangzhou food, we are very grateful for your suggestions, we will also guarantee the taste of the basis, gradually enrich the breakfast variety, to meet the diversified needs of guests.we sincerely look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Songmr wrote a review Nov 2020
9 contributions
I stayed here two days with my family. The staff did leave a deep impression to me for their hospitality, patient and willingness to help. I really enjoy the kindness of Neil Lv and the smile of Tako Huang, for making my first stay in Banyan Tree brand comfortable, arranged, and delightful. Though the hotel is under maintenance, the team has kept everything in its place. It is a great oppurtunity to immerse myself into the leisure time, since the signature landscape is there as usual, and the vila sends out the classical refined breath everywhere. It has been my first choice in Xixi wetlands park.
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Date of stay: October 2020
Rooms
Location
Service
Room Tip: The park is under maintanece, better to call them before you decide to go if you mind.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MARCOM SM, Marketing at Banyan Tree Hangzhou
Responded Nov 19, 2020
Dear guest, thank you for taking the time to write this lovely review. We are glad that you had a great hotel experience and we sincerely look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin22030 wrote a review Jun 2020
Washington DC, District of Columbia89 contributions25 helpful votes
I stayed here in the two bedroom villa. The villa was nice enough. The front and back patios were excellent. Good sun during the day and nice and breezy at night. There were mosquitos, but being on the water that’s to be expected. The service was very basic. Occasionally there was a golf cart to take us to the villa but it was not consistent. Breakfast was also mediocre. For a hotel charging over US $1000 a night, we were expecting more. While the room was nice the service could have been better.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MARCOM SM, Marketing at Banyan Tree Hangzhou
Responded Aug 27, 2020
尊敬的宾客,您好!感谢您选择下榻杭州西溪悦榕庄并抽出宝贵的时间给予酒店积极的反馈。杭州西溪悦榕庄会一如既往的付出百分百努力,为客人提供最好的入住体验。期待您下次再来!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
robinyu511 wrote a review Jan 2020
Shanghai, China72 contributions21 helpful votes
locate at the XiXi Paredise, no doubt one of the best luxry hotel nearby. services were high standard, hotel facilities was bit old, but well maintained. dont miss it if you expect quiet, tranquil escape
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Mark Q wrote a review Dec 2019
Hong Kong, China26 contributions31 helpful votes
The toilet smells sewage. It should not happen to a Banyan Tree. The hotel needs a makeup. The hardware is showing signs of wear and tear. The staff is good and service maintains the quality. But the hotel appears a person over prime. I would not choose to stay unless necessary.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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kwp333 wrote a review Nov 2019
Singapore, Singapore22 contributions59 helpful votes
Always admire the Banyan Tree brand name. Wherever they're located, they're always a dream resort. The design of the resorts, the landscaping, the facilities, the spa, the food and the people/service are all outstanding. I always trust the Banyan Tree brand. Just a few small negative observation on the Banyan Tree Hangzhou is the maintenance of the resort. The landscaping needs some manicuring. My room's bathroom needs a refresh and refurbishment. Room temperature is quite cold on very cold nights. But overall, I must thank all the staff in Banyan Tree Hangzhou for a memorable and joyous holiday stay.
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Date of stay: November 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Excursion29256832859, Public Relations Manager at Banyan Tree Hangzhou
Responded Nov 28, 2019
Dear guest,thanks for your continued love and support for Banyantree.I am so sorry that you have an imperfect living experience with us.We will adopt your suggestions and take actions.Hope you will back again,we will let you see our changes and efforts.Wish you all the best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julian wrote a review Nov 2019
Shanghai, China3 contributions
This is an amazing experience to have a travel here in Banyan Tree Hangzhou. The accommodation service is marvelous and the Boat Tour to Xixi is gorgeous. We come here especially to celebrate our annual anniversary and obviously this hotel meets our expectations. 这次入住体验很不错,行李生张伟先生和负责办理入住的林果女士都提供了很周到的服务。以后还会考虑入住西溪悦榕庄!
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Date of stay: November 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Excursion29256832859, Public Relations Manager at Banyan Tree Hangzhou
Responded Nov 24, 2019
Dear guest,thanks for choosing Banyantree Hangzhou and leaving your comment here.I am happy to hear that you have a nice day in Banyantree.Thank you for complimenting Wei Zhang and Guo Lin.I think that is a good choice to live in Banyantree on holidays.Thank you again for your support.Wish you all the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MTay16 wrote a review Nov 2019
singapore34 contributions60 helpful votes
Banyan tree Hangzhou is a wonderful retreat for a relaxing holiday. It’s next to xixi wetlands and our villa has nice greenery views. Service is excellent. Concierge bobby makes everything easy. Charlotte provides nice shopping tips. Breakfast is enjoyable.
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Date of stay: November 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Excursion29256832859, Public Relations Manager at Banyan Tree Hangzhou
Responded Nov 21, 2019
Dear guest,thanks for choosing Banyantree Hangzhou and leaving your comment here.I am happy to hear that you have a nice day at Banyantree.Just as you said,Banyantree has a wonderful environment and villas have nice greenery views.In addition to the quality of our objective condition,and professsional service level.I think that is a good choice to live in Banyantree on holidays.Thank you again for your support.Wish you all the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
petcpetc wrote a review Oct 2019
Worldwide275 contributions96 helpful votes
Before booking this hotel, was afraid that it might be abit too remote ( previous experience with another banyan tree property). Nevertheless, willing to take the risk. The hotel was at wet land area. Beautiful rustic chinese architecture. Garden, water, landscape. It was incredible. My villa Room was huge n the compound well kept. the open air spa Jacuzzi was great. Heated water. Its a quiet neighbor hood. Its just so peaceful. No loud noise or traffic etc. And best of all, its a short stroll out to nearby mall n eatery. The whole area surrounding the hotel is like a big garden park. If you like peace, quiet n privacy. Stay at banyan tree Hangzhou. Maybe breakfast selection can improve slightly. Understand its not a big scale hotel with hundreds of room/ guest thus variety not too much. With min selection, worth considering sending set breakfast to rooms instead. That will be even better, esp for couples, breakfast on bed. Haha
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Date of stay: September 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Excursion29256832859, Public Relations Manager at Banyan Tree Hangzhou
Responded Oct 7, 2019
Dear guest,thank you for choosing Banyan Tree Hangzhou and sharing your experience with us.We are luck to be your favorite hotel.About your suggestion,we have already conveyed it to the manager and he will follow up.Thank you again,looking forward to seeing you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PHR67 wrote a review Sep 2019
Beijing, China359 contributions159 helpful votes
This is a charming resort hotel, laid out as a historical water village. I stayed in a villa by the canal. Both the bedroom and bathroom are huge, with a nice layouts and amenities. I enjoyed the breakfast buffet, and there is also a nice bar area as well as a gym. Everything you need. I will happily stay here again.
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Date of stay: September 2019
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: Villa 501 is very nice, close to the main hotel building.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Excursion29256832859, Public Relations Manager at Banyan Tree Hangzhou
Responded Sep 12, 2019
Dear guest,thank you for taking the time to write this lovely review.It was a delight knowing you've had such a wonderful time here at the hotel and espcially like the rooms and breakfast buffet.The luxurious amentities and the stellar hospitiality offers guests a 'home away from home'.I am glad you have a great hotel experience and I look forward to welcoming you again the next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$394 - $540 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree hangzhou hotel hangzhou
LOCATION
ChinaZhejiangHangzhouXihu District / Xixi
NUMBER OF ROOMS
72
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Frequently Asked Questions about Banyan Tree Hangzhou
Which popular attractions are close to Banyan Tree Hangzhou?
Nearby attractions include XiXi TianTang JingPin ShangYeJie (0.2 miles).
What are some of the property amenities at Banyan Tree Hangzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Banyan Tree Hangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Hangzhou?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Hangzhou?
Yes, free parking is available to guests.
What are some restaurants close to Banyan Tree Hangzhou?
Conveniently located restaurants include Grandma's Home (LianHe Mansion), YUE Chinese restaurant, and LaoTouEr YouBao Xia (WenSan West Road).
Are there opportunities to exercise at Banyan Tree Hangzhou?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Banyan Tree Hangzhou have an airport shuttle?
Yes, Banyan Tree Hangzhou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Banyan Tree Hangzhou have airport transportation?
Yes, Banyan Tree Hangzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Hangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Hangzhou offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.