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See why so many travelers make Banyan Tree Hangzhou their hotel of choice when visiting Hangzhou. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travelers like you.
For those interested in checking out popular landmarks while visiting Hangzhou, Banyan Tree Hangzhou Hotel is located a short distance from Zhejiang University (2.1 mi) and Fei Lai Feng (2.1 mi).
Guest rooms offer a flat screen TV, air conditioning, and a minibar, and Banyan Tree Hangzhou makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including a concierge and room service. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.
While in Hangzhou be sure to experience nearby Asian restaurants such as Jin Sha (Four Seasons Hotel Hangzhou at West Lake), WL Bistro (Four Seasons Hotel Hangzhou at West Lake), or Grandma's Home (LianHe Mansion).
Hangzhou is also known for some great ancient ruins, including Former residence of Xueyan Hu, Yue Fei Mausoleum (Tomb of Yuefei), and Baochu Pagoda, which are not too far from Banyan Tree Hangzhou Hotel.
At Banyan Tree Hangzhou, your comfort and satisfaction come first, and they look forward to welcoming you to Hangzhou.
Breakfast for exemple is very disappointing. Choice is limited and quality arguable. In room 301, the carpet floors were damaged, the house keeping trolleys where left in the corridors all day long.
The concierge did a great job in finding a nanny last minute and the chinese restaurant is really worth it. But again this dining room was not heated and if you don t wear 4 layers plus a heavy jacket you ll be freazing before ending the starters... A shame for this kind of place isn't it?
The guest services staff were lovely, and could not have been more helpful, even providing us with a potion to relieve the itch of numerous mosquito bites we received whilst staying in our villa.
The breakfast was more than ample, with free flow prosecco and varied choices from which to select. The breakfast restaurant staff, though, were sullen and more interested in being on their phones than attending to their guests. I had to ask for coffee on one morning three times before it was served.
The jet spa villa was advertised as being a retreat from the world. Whilst the high walls at the entry provided privacy, and it was lovely to sit out there on the patio, the verandah at the back looked out onto what could only be described as a swamp – it was not the wetlands it was purported to be at all, but instead a stagnant pool of water with a refuse pipe running through it. What’s more, on our second morning, we opened the blinds onto the verandah, only to be greeted with a team filming some kind of production and, when we left the villa for breakfast, the rest of their team was milling about out the front. It would have been nice for the Banyan Tree staff to have informed us of this disturbance.
When we arrived, the jet pool was dirty and it was clear it had not been cleaned since the previous guests. This was promptly remedied by the staff, and we are grateful for their prompt assistance.
The villa itself was old and tired; there was dust everywhere, stains on the carpet, couch and the curtains. The door handles were sticky, and there were handprints and smears of handprints all over the woodwork. The bathrooms were very clean, however, with plentiful soft towels and lovely products. This space was, perhaps, my favourite of the entire villa.
If you’re considering a visit to this location, a word of warning: Don’t come in Spring or Summer when it is mosquito season. We were left badly bitten (both inside the villa, and outside on the terrace) – it wouldn’t hurt for the staff to use a mosquito bomb, regular smoke or provide mosquito coils to burn like incense, to ensure that the mosquitos are eradicated from the villas, especially around areas of water.
The spa treatments were also disappointing, I had also booked a 90 min massage, but it only went for just over 60 minutes. I wish I spoke Mandarin, as I could have asked why, and a child screaming right outside the window meant that an experience I hoped would be relaxing was, instead, quite the opposite.
Considering that staying in a jet pool villa at the Banyan Tree is very expensive, I would have expected more. It definitely was not the 5-star experience as the website had proclaimed. Given the cost, I expected more. I do not recommend this Banyan Tree and, having stayed at other locations in other countries, I would say this is the poorest of them all.
"The park is under maintanece, better to call them before you decide to go if you mind."Read full review
"Villa 501 is very nice, close to the main hotel building."Read full review
"Avoid by all means until they have fully restored the hotel"Read full review
"Each of the rooms has different characteristic, if you love to stay in Resort, you will love here."Read full review
"The Standard Suite is roomier than the upper tier rooms because of the layout."Read full review