Banyan Tree Hangzhou
No. 21 Zijinggang Road, Hangzhou 310030 China
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Fully refundable before Thu, Dec 21
Breakfast included
No prepayment needed
$395
$336
Fully refundable before Thu, Dec 21
No prepayment needed
Go to your Happy Price
$395
About
#2 of 1,756 hotels in Hangzhou
Location
4.2
Cleanliness
4.5
Service
4.4
Value
3.9
See why so many travelers make Banyan Tree Hangzhou their hotel of choice when visiting Hangzhou. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travelers like you.
For those interested in checking out popular landmarks while visiting Hangzhou, Banyan Tree Hangzhou Hotel is located a short distance from Zhejiang University (2.1 mi) and Fei Lai Feng (2.1 mi).
Guest rooms offer a flat screen TV, air conditioning, and a minibar, and Banyan Tree Hangzhou makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including a concierge and room service. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.
While in Hangzhou be sure to experience nearby Asian restaurants such as Jin Sha (Four Seasons Hotel Hangzhou at West Lake), WL Bistro (Four Seasons Hotel Hangzhou at West Lake), or Grandma's Home (LianHe Mansion).
Hangzhou is also known for some great ancient ruins, including Former residence of Xueyan Hu, Yue Fei Mausoleum (Tomb of Yuefei), and Baochu Pagoda, which are not too far from Banyan Tree Hangzhou Hotel.
At Banyan Tree Hangzhou, your comfort and satisfaction come first, and they look forward to welcoming you to Hangzhou.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Electric vehicle charging station
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Quaint
Location
No. 21 Zijinggang Road, Hangzhou 310030 China
Name/address in local language
Getting there
Hangzhou Airport
20.9 mi•
See all flights
Rental Cars
17 Restaurants
within 0.75 miles
1 Attraction
within 0.75 miles
3055Reviews4Q+A21Room tips
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Detailed Reviews
+1
We booked a water terrace suite but they upgraded us to a water view villa, I think it might be because I booked the in-villa bbq dining which was great especially when you’re inviting guests over. The bbq dinner with a private chef and waiter, they had 2 options ¥688 for normal menu and ¥1088 for seafood menu, we had 2 of each which was more than enough to feed 4 adults and 2 children. The only reason I didn’t give it 5 stars is because the breakfast was very disappointing, I didn’t feel like it was Banyan tree level and also, the plants by the lake were not groomed, only the main areas of the hotel were well maintained.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MARCOM SM, Marketing at Banyan Tree Hangzhou
Responded Sep 25, 2021
Dear guest, thank you for taking the time to write this review. The feature of breakfast is to provide a variety of Hangzhou special snacks, so that non-local guests can enjoy Hangzhou food, we are very grateful for your suggestions, we will also guarantee the taste of the basis, gradually enrich the breakfast variety, to meet the diversified needs of guests.we sincerely look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin22030 wrote a review Jun 2020
Washington DC, District of Columbia93 contributions26 helpful votesI stayed here in the two bedroom villa. The villa was nice enough. The front and back patios were excellent. Good sun during the day and nice and breezy at night. There were mosquitos, but being on the water that’s to be expected. The service was very basic. Occasionally there was a golf cart to take us to the villa but it was not consistent. Breakfast was also mediocre. For a hotel charging over US $1000 a night, we were expecting more. While the room was nice the service could have been better.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MARCOM SM, Marketing at Banyan Tree Hangzhou
Responded Aug 27, 2020
尊敬的宾客，您好！感谢您选择下榻杭州西溪悦榕庄并抽出宝贵的时间给予酒店积极的反馈。杭州西溪悦榕庄会一如既往的付出百分百努力，为客人提供最好的入住体验。期待您下次再来！
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here two days with my family. The staff did leave a deep impression to me for their hospitality, patient and willingness to help. I really enjoy the kindness of Neil Lv and the smile of Tako Huang, for making my first stay in Banyan Tree brand comfortable, arranged, and delightful. Though the hotel is under maintenance, the team has kept everything in its place. It is a great oppurtunity to immerse myself into the leisure time, since the signature landscape is there as usual, and the vila sends out the classical refined breath everywhere. It has been my first choice in Xixi wetlands park.
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Date of stay: October 2020
Rooms
Location
Service
Room Tip: The park is under maintanece, better to call them before you decide to go if you mind.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MARCOM SM, Marketing at Banyan Tree Hangzhou
Responded Nov 19, 2020
Dear guest, thank you for taking the time to write this lovely review. We are glad that you had a great hotel experience and we sincerely look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
locate at the XiXi Paredise, no doubt one of the best luxry hotel nearby. services were high standard, hotel facilities was bit old, but well maintained. dont miss it if you expect quiet, tranquil escape
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It was a nice weekend in the middle of October 2017 and with my wife we decided to enjoy a three days two nights pampering ourselves. The choice could not be more right and it was a great stay. Only one note and, on this I cannot blame the hotel, the mosquitoes were dining on us during the evening. Great breakfast choices and attentive service. We preferred dinner and we usually skipped lunch. We had some afternoon tea break in our villa. The dinners were unforgettable. Only one note, the wine service wasn't perfect for a banyan tree hotel. It should be reviewed. For the rest a great choice for an escape from the frenetic life of the big city. I recommended it highly to those looking for a great romantic refuge.
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Date of stay: October 2017Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When we think of Banyan tree, we think of a dream come true. A truly unique place where all senses are pampered with taste, beauty and pleasure. Well in Hangzhou you will feel you nowhere near this. The architecture is nice and rooms very spacious, but it lacks attention to detail that you expect in such a place.
Breakfast for exemple is very disappointing. Choice is limited and quality arguable. In room 301, the carpet floors were damaged, the house keeping trolleys where left in the corridors all day long.
The concierge did a great job in finding a nanny last minute and the chinese restaurant is really worth it. But again this dining room was not heated and if you don t wear 4 layers plus a heavy jacket you ll be freazing before ending the starters... A shame for this kind of place isn't it?
Breakfast for exemple is very disappointing. Choice is limited and quality arguable. In room 301, the carpet floors were damaged, the house keeping trolleys where left in the corridors all day long.
The concierge did a great job in finding a nanny last minute and the chinese restaurant is really worth it. But again this dining room was not heated and if you don t wear 4 layers plus a heavy jacket you ll be freazing before ending the starters... A shame for this kind of place isn't it?
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Date of stay: January 2013
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BTGroup, General Manager at Banyan Tree Hangzhou
Responded Jan 3, 2013
Dear BriceHK, Thank you for choosing to stay with us and for sharing your experience. We are more than happy to learn that you liked the architecture of the property and you enjoyed staying in our rooms. We have taken note of your feedback on the housekeeping issue and the food and beverage experience, and we sincerely apologize that your stay was not up to your expectation. As for the breakfast, we have increased our items recently, but have now also an additional menu available to choose from for all our guests. Unfortunately the printing was not ready yet during your stay, but we expect to implement this additional service within 2 weeks. The housekeeping trolleys should and will indeed be taken out if guest’s sight whenever possible. I am aware of several carpets to be replaced and we have allocated for that in 2013 maintenance. These carpets are under high priority, hence they will be replaced within quarter 1. Regarding the heating in the Chinese restaurant, I understand the inconvenience of dining in uncomfortable temperature and apologize you could therefore not experience Bai Yun in full. However, I am pleased to advise that floor heating is being installed in our Chinese restaurant as we speak. In the last 2 weeks before Christmas we have already completed our private dining rooms and by January 20th we will also have completed our main dining room, so that all our guest can enjoy the meals comfortably throughout the whole year. We are grateful that our concierge team was able to provide you with excellent service. Please know that we already passed along your compliments to the departments concerned, so that they may also enjoy your comments. Thank you again for highlighting these issues, since it indeed helps us improve us to a better level of service. We hope to welcome you back to our resort again for a more delightful experience in the near future, whereby you can enjoy the various service upgrades. Kind regards, General Manager Pascal Eppink
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked and paid for a 90min treatment ( not cheap) which actually only took 60 min, they tried to argue that walking to and from the treatment room, getting changed before and after, drinking tea etc was all part of the 90 mins. Had to argue a discount. Won't be going there again in a hurry.
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Date of stay: January 2011Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BTGroup, General Manager at Banyan Tree Hangzhou
Responded Jan 10, 2011
Dear tigersLondon Thank you very much for sharing your valuable feedback regarding your recent visit to the Spa at Banyan Tree Hangzhou. Please allow me, first and foremost, to extend our apologies for the disappointment you have experienced during your spa treatment with the assurance that we continuously strive to improve our service based on feedback such as yours. It is indeed disheartening to know our service was not up to your expectations. These shortcomings have been raised to our Spa Manager’s attention for improvement and training. Once again, my apologies for the lapse in service and I certainly do hope that despite these inconveniences, you had a relaxing stay in Hangzhou. We hope to have the honor of welcoming you back to Banyan Tree Hangzhou and allowing us the opportunity of providing you a truly wonderful and memorable Banyan Tree experience. Kind Regards, Desmond Tan Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The webside looks like paradise, the reality is certainly much different. A totally run down place, dirty and when I left my after shave was totally emptied (Bottle I just bought at Duty Free before arrrival) so there must be a very strong evaporation in the air of this city or some maid who liked the smell so much that she wanted to surprise her boyfriend with it. Never ever again, thats for sure. Bad for the other Banyan Trees, where I always had nice experiences with.
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Date of stay: March 2019Trip type: Traveled on business
Value
Rooms
Service
Room Tip: Avoid by all means until they have fully restored the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The villa is spacious with a comfortable balcony. Amenities are good and comprehensive. Very clean and tidy. Breakfast has a wide variety. Check in and out are fast. Staff are polite and helpful. Spa is very good and worth to try.
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Date of stay: November 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Excursion29256832859, Guest Relations Manager at Banyan Tree Hangzhou
Responded Dec 5, 2018
Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment，spa, room and overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I stayed here for three nights in early April. We had been looking forward to our stay and, for the most part, it was average.
The positives:
The guest services staff were lovely, and could not have been more helpful, even providing us with a potion to relieve the itch of numerous mosquito bites we received whilst staying in our villa.
The breakfast was more than ample, with free flow prosecco and varied choices from which to select. The breakfast restaurant staff, though, were sullen and more interested in being on their phones than attending to their guests. I had to ask for coffee on one morning three times before it was served.
The negatives:
The jet spa villa was advertised as being a retreat from the world. Whilst the high walls at the entry provided privacy, and it was lovely to sit out there on the patio, the verandah at the back looked out onto what could only be described as a swamp – it was not the wetlands it was purported to be at all, but instead a stagnant pool of water with a refuse pipe running through it. What’s more, on our second morning, we opened the blinds onto the verandah, only to be greeted with a team filming some kind of production and, when we left the villa for breakfast, the rest of their team was milling about out the front. It would have been nice for the Banyan Tree staff to have informed us of this disturbance.
When we arrived, the jet pool was dirty and it was clear it had not been cleaned since the previous guests. This was promptly remedied by the staff, and we are grateful for their prompt assistance.
The villa itself was old and tired; there was dust everywhere, stains on the carpet, couch and the curtains. The door handles were sticky, and there were handprints and smears of handprints all over the woodwork. The bathrooms were very clean, however, with plentiful soft towels and lovely products. This space was, perhaps, my favourite of the entire villa.
If you’re considering a visit to this location, a word of warning: Don’t come in Spring or Summer when it is mosquito season. We were left badly bitten (both inside the villa, and outside on the terrace) – it wouldn’t hurt for the staff to use a mosquito bomb, regular smoke or provide mosquito coils to burn like incense, to ensure that the mosquitos are eradicated from the villas, especially around areas of water.
The spa treatments were also disappointing, I had also booked a 90 min massage, but it only went for just over 60 minutes. I wish I spoke Mandarin, as I could have asked why, and a child screaming right outside the window meant that an experience I hoped would be relaxing was, instead, quite the opposite.
Considering that staying in a jet pool villa at the Banyan Tree is very expensive, I would have expected more. It definitely was not the 5-star experience as the website had proclaimed. Given the cost, I expected more. I do not recommend this Banyan Tree and, having stayed at other locations in other countries, I would say this is the poorest of them all.
The positives:
The guest services staff were lovely, and could not have been more helpful, even providing us with a potion to relieve the itch of numerous mosquito bites we received whilst staying in our villa.
The breakfast was more than ample, with free flow prosecco and varied choices from which to select. The breakfast restaurant staff, though, were sullen and more interested in being on their phones than attending to their guests. I had to ask for coffee on one morning three times before it was served.
The negatives:
The jet spa villa was advertised as being a retreat from the world. Whilst the high walls at the entry provided privacy, and it was lovely to sit out there on the patio, the verandah at the back looked out onto what could only be described as a swamp – it was not the wetlands it was purported to be at all, but instead a stagnant pool of water with a refuse pipe running through it. What’s more, on our second morning, we opened the blinds onto the verandah, only to be greeted with a team filming some kind of production and, when we left the villa for breakfast, the rest of their team was milling about out the front. It would have been nice for the Banyan Tree staff to have informed us of this disturbance.
When we arrived, the jet pool was dirty and it was clear it had not been cleaned since the previous guests. This was promptly remedied by the staff, and we are grateful for their prompt assistance.
The villa itself was old and tired; there was dust everywhere, stains on the carpet, couch and the curtains. The door handles were sticky, and there were handprints and smears of handprints all over the woodwork. The bathrooms were very clean, however, with plentiful soft towels and lovely products. This space was, perhaps, my favourite of the entire villa.
If you’re considering a visit to this location, a word of warning: Don’t come in Spring or Summer when it is mosquito season. We were left badly bitten (both inside the villa, and outside on the terrace) – it wouldn’t hurt for the staff to use a mosquito bomb, regular smoke or provide mosquito coils to burn like incense, to ensure that the mosquitos are eradicated from the villas, especially around areas of water.
The spa treatments were also disappointing, I had also booked a 90 min massage, but it only went for just over 60 minutes. I wish I spoke Mandarin, as I could have asked why, and a child screaming right outside the window meant that an experience I hoped would be relaxing was, instead, quite the opposite.
Considering that staying in a jet pool villa at the Banyan Tree is very expensive, I would have expected more. It definitely was not the 5-star experience as the website had proclaimed. Given the cost, I expected more. I do not recommend this Banyan Tree and, having stayed at other locations in other countries, I would say this is the poorest of them all.
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Date of stay: April 2018Trip type: Traveled as a couple
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lisa W, Manager at Banyan Tree Hangzhou
Responded Apr 9, 2018
Dear Guest, Thank you for your comments about your stay with us and we would like to take the time to apologize for the issues you faced during your stay with us and we are obviously upset at ourselves for not being able to uphold the standards you have come to expect from us. We have followed up with everything you mentioned. First of all, With regards to service dropping to a scary level, there is absolutely no excuse from our side and we have since ensured that the levels will be back up to Banyan Tree standards as soon as possible. As you say, ticking off the boxes is absolutely not the way we serve our guests and this is disappointing for us to hear as well. Secondly, as you mentioned about the hygiene problem, we are truly sorry that our staff did not clean-up , this is our dereliction of duty. We have will reinforce the staff training to avoid things like this happen again. As for the mosquito problem as you mentioned, we are sorry that the hotel is located next to the Xixi wetland. The hotel has been and is devoted to mosquito preventing and killing work. Also, to reduce mosquito problem as much as we can, there are mosquito killer lamp and mosquito repellent provided in every guest room. We apologize again for your inconvenience. Lastly, for the 90-minutes Spa that you booked but only had 60-minutes service, we have confirmed with the spa staff that there might be some misunderstanding. With regard to the package you booked, it was 60-minutes massage service plus 30-minutes tea time, but not 90-minutes massage service all along. Thank you for your understanding. Thank you for your feedback. Because of valuable advises from you and all other guests, we can continue to improve, to provide better services to our guests. We wish to have your understanding, and continue to give Banyan Tree Hangzhou support. We sincerely to have you again and our team will devote every effort to make you and your friends’ stay perfect and satisfactory Your Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"The park is under maintanece, better to call them before you decide to go if you mind."Read full review
"Each of the rooms has different characteristic, if you love to stay in Resort, you will love here."Read full review
PRICE RANGE
$365 - $428 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree hangzhou hotel hangzhou
LOCATION
ChinaZhejiangHangzhouXihu District / Xixi
NUMBER OF ROOMS
72
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Frequently Asked Questions about Banyan Tree Hangzhou
Which popular attractions are close to Banyan Tree Hangzhou?
Nearby attractions include XiXi TianTang JingPin ShangYeJie (0.2 miles).
What are some of the property amenities at Banyan Tree Hangzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Banyan Tree Hangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Hangzhou?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Banyan Tree Hangzhou?
Conveniently located restaurants include Grandma's Home (LianHe Mansion), YUE Chinese restaurant, and LaoTouEr YouBao Xia (WenSan West Road).
Are there opportunities to exercise at Banyan Tree Hangzhou?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Banyan Tree Hangzhou have an airport shuttle?
Yes, Banyan Tree Hangzhou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Banyan Tree Hangzhou have airport transportation?
Yes, Banyan Tree Hangzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Hangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Hangzhou offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.