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Banyan Tree Hangzhou

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Banyan Tree Hangzhou
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239 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Hong Kong, China
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 31, 2016 via mobile

I was in Hangzhou for work last week and paid a visit to the Banyan Tree on Sat, May 28! Thank you Lawrence for showing me around this charming property! The suite and villa are both nice! Love the way they put rose petals on the bed! The outdoor seating area of the Chinese restaurant is really nice, how I... More 

Helpful?
Thank bridgeways
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We would like to thank you for mentioning the great service... More 

2 reviews
5 of 5 stars Reviewed May 25, 2016

Starting from a warm welcome from the doorman, a personalize check in process, wonderful suite, thoughtful departure arrangement, I can't give less than 100% in any area for the experience I had in this hotel. The design of the hotel makes you feel like living in heaven and never want to back home. It is definitely my first choice to... More 

Helpful?
Thank Daniel G
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We were so happy to read that you enjoyed various aspects... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 9, 2016

> - Very dark rooms > - The Bathroom looks very used > - The restaurant price in the hotel is extremely overpriced (don't go there!) > - Extremely a lot of mosquitoes > + Breakfast is good > + Very Quiet Location

Helpful?
Thank Andreas K
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you very much for staying with us in Banyan Tree Hangzhou and for taking your time for giving us detailed feedback. Please accept our sincere apologies for disappointment you have experienced with the assurance that we continuously strive to improve our product based on feedback such as yours. It is indeed disheartening to know our product and... More 

Shangri-La County, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2016

Me and girlfriend wanted to have a lovely weekend away from Shanghai and we thought of Banyan Tree Hangzhou, and it was the best decision we made. On arrival the staff were ready to welcome us, and we checked in very swiftly without any delays. The room was awesome, very clean and I had requested a surprise for my girlfriend... More 

Helpful?
1 Thank Mario P
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you very much for choosing our property Banyan Tree Hangzhou and for sharing your experience with us. We were so happy to read that you enjoyed various aspects of your stay such as the design of the resort and the rooms. As you mention we try to ensure our guests feel at home while also seeing the... More 

Shanghai
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed March 27, 2016

Just finished a really forgettable weekend at the drab and unfriendly Banyan Tree. Entrance of hotel is blocked off for cars so you have to strain hard with your taxi driver to find the entrance. When you do find it you cant go in (i dont know why because there is a new driveway and nothing there), and so you... More 

Helpful?
2 Thank tabc102
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you for your sharing your comments on your recent visit. At the outset we wish to apologize that we have not provided you with the experience we should have. This is very disappointing for us as well. I am sorry to hear of the unpleasant experience you have had during your recent stay in Banyan Tree Hangzhou.... More 

Surabaya, Indonesia
Level Contributor
164 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed March 3, 2016 via mobile

My 1st time to hangzhou, and of course I want to experience the best of Hangzhou, so I checked from trip advisor, and I felt that Banyan tree is so beautiful , and I think It's totally true , it's BEAUTIFUL and BREATHTAKING , and let me share you why ... 1. The time I stepped my feet in this... More 

Helpful?
2 Thank Herman_wang
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. We were so happy to read that you enjoyed various aspects of your stay such as the environment and the large room. As you mention we try to ensure our guests feel at home while also seeing the beauty that China... More 

Hong Kong, China
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed February 13, 2016 via mobile

We stayed here for one night in celebrating my wife's birthday. There is no need for us to go out at all. We walked around the walking street nearby, not much worth seeing at all but there is an interesting North Korea government operated restaurant there. Worth trying but I don't have enough time for such a short stay. We... More 

Helpful?
Thank bremen1018
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you for your positive review regarding your recent stay with us. We were so happy to read that you enjoyed various aspects of your stay such as the Baiyun Chinese restaurant and the environment. The Boat afternoon tea is one of the bright points of our hotel .We are glad hear your like it.Thank you for your... More 

Sydney
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 4, 2016 via mobile

We loved this hotel. A beautiful spot and a lovely building. Loved the lobby, the high ceiling and courtyard with the room. Restful and delightful. We were taken to the opera on the lake. Stunning. Walked to the tearoom next to the hotel for a fabulous meal. Great memories for such a brief visit.

Helpful?
Thank BeeGeeSydney
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. Thank you for your interest in the hotel environment and services provided by our colleagues. we look forward to welcoming you back to Banyan Tree Hangzhou soon. Thanks you and best regards! More 

NYC, NY
Level Contributor
325 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 stars Reviewed December 6, 2015

This is probably the finest hotel we have stayed in outside of France. Fantastic space and layout, very private, great service. The rooms are very large and nicely appointed - great flow. Try the tea ceremony at the location on site. We also enjoyed the breakfast. Hangzhou an interesting cite. (but allocate time for travel from place to place -... More 

Helpful?
Thank harlemfamily
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and breakfast to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou soon.... More 

Cambridge, Massachusetts
Level Contributor
130 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed December 4, 2015

We stayed at the Banyan Tree Hangzhou for three nights hoping to experience the loveliness of the West Lake district. China's air quality quashed that hope. With the AQI above 150 for all the days we were there, the environment was *not* lovely. Mask time. As for the hotel itself, this is yet another Chinese building that is not wearing... More 

Helpful?
1 Thank Robbie B
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you for your sharing your comments on your recent visit. At the outset we wish to apologize that we have not provided you with the experience we should have. This is very disappointing for us as well. For the air condition, our director of engineering already to fixed the problem.We will make sure this is not happen... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Children Activities (Kid / Family Friendly)

Additional Information about Banyan Tree Hangzhou

Address: No.21 Zijinggang Road, Xihu District, Hangzhou 310030, China
Location: China > Zhejiang > Hangzhou
Price Range: $412 - $644 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Hangzhou 5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Banyan Tree Hangzhou Hotel Hangzhou
Hotel Style:
#6 Family Hotel in Hangzhou
#35 Luxury Hotel in Hangzhou
#48 Best Value Hotel in Hangzhou
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