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Banyan Tree Hangzhou

Traveler (1073)
Room & Suite (57)
Dining (15)
Certificate of Excellence

About

#3 of 2,617 hotels in Hangzhou
Location
Cleanliness
Service
Value
Certificate of Excellence
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Romantic
Property amenities
Pool
Free parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Spa
Breakfast included
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
972Reviews
3Q+A
18Room tips
Traveler rating
  • 846
  • 73
  • 31
  • 11
  • 11
Time of year
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Popular mentions
I celebrated my 35th birthday here, and it was possibly the best of my life. It is breath-takingly beautiful, the pictures barely do it justice. The service was fantastic - I do not speak any Chinese/Mandarin, and any time there was a language barrier between my family and the
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Response from Excursion29256832859, Public Relations Manager at Banyan Tree Hangzhou
Responded 2 weeks ago
Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and services provided by our colleagues to your satisfaction. One more time I wish you happy belated birthday. We look forward to welcoming you back to Banyan Tree Hangzhou soon.
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I stayed at Water View Villa. The hotel is built in a wonderful location. I was strolling aorund on this hotel and park...with no particular destination. There is a picturesque, lakeside town of villa. Words cannot describe how well your staff went above and beyond in making
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Review collected in partnership with this hotel
Response from Excursion29256832859, Public Relations Manager at Banyan Tree Hangzhou
Responded 4 weeks ago
Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. Meanwhile, we apologize for the issues about the cleanliness you were facing with during your stay. We look forward to welcoming you back to Banyan Tree Hangzhou soon.
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We arrived at about 9.30 pm which meant we had to carry our suitcases up the walking street in the dark. Nearly all the restaurants were shut but the Hotel Manager was very kind and helpful. The hotel is clean and had the feel of staying as a house guest. You could order a
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Response from Excursion29256832859, Public Relations Manager at Banyan Tree Hangzhou
Responded Feb 28, 2019
Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou soon.
Read more
Very good , 非常好 下次 再预定 , 计划 前往 马尔代夫 , 同样 预定 Banyan Tree 集团, 目前也 在关注 Vabbinfaru/The perfect island bliss for the two of you , 伊瑚鲁/海岛避世 及 微拉瓦鲁/马尔代夫的童话故事 这三家 , 如果有 好的 推荐 也可以 提供给我 , 上次 住过 上海 Banyan Tree , 澳门 Banyan Tree
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Review collected in partnership with this hotel
Response from Excursion29256832859, Public Relations Manager at Banyan Tree Hangzhou
Responded Jan 21, 2019
尊敬的客人, 您好!感谢您选择杭州西溪悦榕庄并与我们分享您的住店感受! 十分谢谢您对悦榕庄名牌的关注和喜爱。并诚意期待您下次入住。
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Always impressed with the hospitality of Banyan Tree Group. Strongly recommend to my family and friends, their breakfast is so good. Not forget to mention, they serve the best spa service so you can enjoy during your trip!
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Review collected in partnership with this hotel
Response from Excursion29256832859, Public Relations Manager at Banyan Tree Hangzhou
Responded Jan 22, 2019
Dear Guest, Warm Greetings from the Banyan Tree Hangzhou and thank you very much for the feedback provided to us. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services and breakfast to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou soon. Your sincerely,
Read more
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PRICE RANGE
$423 - $620 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree hangzhou hotel hangzhou
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
72
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