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05/14/2017 05/15/2017
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    Banyan Tree Hangzhou

    No.21 Zijinggang Road, Xihu District, Hangzhou 310030, China
    Save
    May 14
    May 15
    1 room, 2 adults, 0 children
    SAVE $182
    $541
    $359
    $418
    $418
    Traveler (330)
    Room & Suite (40)
    Dining (14)
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    Overview

    • Excellent60%
    • Very good22%
    • Average10%
    • Poor3%
    • Terrible3%
    Travelers talk about
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness center
    Spa
    5 Star Hotel
    All hotel details
    Four Seasons Hangzhou at West Lake
    447 reviews
    #5 of 2,351 hotels in Hangzhou
     
    Amanfayun
    199 reviews
    #17 of 2,351 hotels in Hangzhou
     
    Angsana Hangzhou
    82 reviews
    #58 of 2,351 hotels in Hangzhou
     
    Sheraton Grand Hangzhou Wetland Park Resort
    423 reviews
    #6 of 2,351 hotels in Hangzhou
     
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    Rooms
    May 14May 15
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    1 room, 2 adults, 0 children
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    Traveler rating
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    Reviewed March 3, 2017 via mobile

    This hotel only have 60 rooms located in a very quiet place, very much Chinese traditional style, big room with all garden view. Price is dear and service is good, the breakfast is boring without many offer, but the western lunch is very very good....More

    Helpful?
    Response from Isabel W, Manager at Banyan Tree Hangzhou

    Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall...More

    Reviewed February 26, 2017

    I rarely review my hotel stays on Tripadvisor, but I feel a need to share my experience at Banyan Tree Hangzhou so that other travelers are aware of their ‘hospitality’. The hotel was accommodating in the change in date from 21-23 October to 11-13 November...More

    Helpful?
    Response from Lisa W, Director of Financial Controller at Banyan Tree Hangzhou

    Dear Mr. Seh, Warm greeting from Xixi Wetland Hangzhou! Thanks so much for choosing Banyan Tree Hangzhou for your travel to Hangzhou. Hope my email finds you very well. I am sorry to hear of the unpleasant experience you have had during your recent stay...More

    Reviewed January 16, 2017 via mobile

    Great ambiance at this hotel. My family of 5 stayed in the 2 bedroom villa. Layout was a bit odd but the room was large and comfortable. Love the surroundings of the hotel and there's a shopping plaza with tons of restaurant walking distance. The...More

    Helpful?
    Response from Isabel W, Manager at Banyan Tree Hangzhou

    Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall...More

    Reviewed January 1, 2017 via mobile

    Stayed at Banyon Tree about three to four months ago. Room was spacious and the grounds were beautiful. Enjoyed a wonderful meal at their lakeside restaurant. The hotel spa is what attracted me to this hotel and unfortunately I didn't find the experience too appealing,...More

    Helpful?
    Response from Isabel W, Manager at Banyan Tree Hangzhou

    Dear Mason F, Thank you for your comments about your stay with us and we would like to take the time to apologize for the issues you faced during your stay with us and we are obviously upset at ourselves for not being able to...More

    Reviewed December 31, 2016 via mobile

    Fantastic and adorable waiters. The coffee and tea set is beyond expectation in a fantastic and charming Environement. You will enjoy the bar and afternoon tea in one of the 2 rooms with attentive staffs and within a relaxing library or living room with a...More

    Helpful?
    Response from Isabel W, Manager at Banyan Tree Hangzhou

    Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. Thank you for your interest in the hotel environment and services provided by our colleagues. We look forward to welcoming you back to Banyan Tree Hangzhou...More

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    Sheraton Grand Hangzhou Wetland Park Resort
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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Business Center with Internet Access
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • $403 - $774 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Family Hotel in Hangzhou
    • #38 Luxury Hotel in Hangzhou
    • #58 Best Value Hotel in Hangzhou
    Photos
    Traveler (330)
    Room & Suite (40)
    Dining (14)
    Pool & Beach (3)
    Nearby
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    Nearby Attractions
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    Questions & AnswersAsk a question
    MasonF
    Dear Manager, I reported on here that the Male Sauna was broken. Was told it underwent an action plan for maintenance. I returned and nothing was fixed... Even the towel and bin lid I placed a week ago is still covering part of the hole in the roof. I write this from within the Sauna where I fear I'll catch a cold. Is there a real action plan to fix this?
    January 27, 2017|
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    ericachiu0805
    Dear Manager, Just wondering if the construction is completed by now? Look forward to your reply, thank you.
    July 12, 2016|
    What is your answer?
    Posting guidelines
    Submit
    Room Tips
    "The Standard Suite is roomier than the upper tier rooms because of the layout."
    Read review
    "Water side villa with view of the pagoda"
    Read review
    "Villa was spectacular and very private"
    Read review
    "The villas are wonderful"
    Read review