We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Banyan Tree Hangzhou

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Banyan Tree Hangzhou
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

244 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 116: English reviews
Satellite Beach, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

I was swept away by a magnificent experience. Spacious rooms designed for luxury with six separate areas. Bathroom super luxurious. The music played in the room was wonderfully relaxing. Entire experience embeds you in culture you are visiting which is better than the cookie cutter Western hotel experience where you retreat to your own culture. Must see Xixi Wetlands Park... More 

Helpful?
Thank Kathryn C
Shenzhen, China
Level Contributor
42 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Like an idiot, I ignored the bad TripAdvisor reviews, and expected this hotel to meet the Banyan Tree standards and the standards set by this exorbitant price. Don't make the same mistake I made. Just don't come here. DON'T COME. REALLY. It's the worst hotel in the world. It's filthy, stained walls and carpets, dirty toiletry bags (I could feel... More 

Helpful?
2 Thank Yosef N
Singapore, Singapore
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 22, 2016

I don't think it is run by Banyan Tree management anymore but the name is there like a franchise. The resort is beautiful with all the Chinese gardens that you'd like to see in a luxurious resort in China, expected of a Banyan Tree resort. The room rates are clearly exorbitant so if you cannot afford it, don't bother. I... More 

Helpful?
Thank jumbosstar
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Belldiv99, Thank you for choosing Banyan Tree Hangzhou and for sharing your valuable comments with us. We highly appreciate your compliment and recognition for our environment and facilities. Our hotel is indeed located within such tranquil natural surroundings and we do offer spacious accommodations with contemporary Jiangnan-style design. Besides, we are especially delighted to hear that we managed to... More 

Hong Kong, China
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 31, 2016 via mobile

I was in Hangzhou for work last week and paid a visit to the Banyan Tree on Sat, May 28! Thank you Lawrence for showing me around this charming property! The suite and villa are both nice! Love the way they put rose petals on the bed! The outdoor seating area of the Chinese restaurant is really nice, how I... More 

Helpful?
Thank bridgeways
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We would like to thank you for mentioning the great service... More 

2 reviews
5 of 5 stars Reviewed May 25, 2016

Starting from a warm welcome from the doorman, a personalize check in process, wonderful suite, thoughtful departure arrangement, I can't give less than 100% in any area for the experience I had in this hotel. The design of the hotel makes you feel like living in heaven and never want to back home. It is definitely my first choice to... More 

Helpful?
Thank Daniel G
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We were so happy to read that you enjoyed various aspects... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 9, 2016

> - Very dark rooms > - The Bathroom looks very used > - The restaurant price in the hotel is extremely overpriced (don't go there!) > - Extremely a lot of mosquitoes > + Breakfast is good > + Very Quiet Location

Helpful?
Thank Andreas K
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you very much for staying with us in Banyan Tree Hangzhou and for taking your time for giving us detailed feedback. Please accept our sincere apologies for disappointment you have experienced with the assurance that we continuously strive to improve our product based on feedback such as yours. It is indeed disheartening to know our product and... More 

Shangri-La County, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2016

Me and girlfriend wanted to have a lovely weekend away from Shanghai and we thought of Banyan Tree Hangzhou, and it was the best decision we made. On arrival the staff were ready to welcome us, and we checked in very swiftly without any delays. The room was awesome, very clean and I had requested a surprise for my girlfriend... More 

Helpful?
1 Thank Mario P
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you very much for choosing our property Banyan Tree Hangzhou and for sharing your experience with us. We were so happy to read that you enjoyed various aspects of your stay such as the design of the resort and the rooms. As you mention we try to ensure our guests feel at home while also seeing the... More 

Shanghai
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed March 27, 2016

Just finished a really forgettable weekend at the drab and unfriendly Banyan Tree. Entrance of hotel is blocked off for cars so you have to strain hard with your taxi driver to find the entrance. When you do find it you cant go in (i dont know why because there is a new driveway and nothing there), and so you... More 

Helpful?
2 Thank tabc102
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you for your sharing your comments on your recent visit. At the outset we wish to apologize that we have not provided you with the experience we should have. This is very disappointing for us as well. I am sorry to hear of the unpleasant experience you have had during your recent stay in Banyan Tree Hangzhou.... More 

Surabaya, Indonesia
Level Contributor
166 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed March 3, 2016 via mobile

My 1st time to hangzhou, and of course I want to experience the best of Hangzhou, so I checked from trip advisor, and I felt that Banyan tree is so beautiful , and I think It's totally true , it's BEAUTIFUL and BREATHTAKING , and let me share you why ... 1. The time I stepped my feet in this... More 

Helpful?
2 Thank Herman_wang
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. We were so happy to read that you enjoyed various aspects of your stay such as the environment and the large room. As you mention we try to ensure our guests feel at home while also seeing the beauty that China... More 

Hong Kong, China
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed February 13, 2016 via mobile

We stayed here for one night in celebrating my wife's birthday. There is no need for us to go out at all. We walked around the walking street nearby, not much worth seeing at all but there is an interesting North Korea government operated restaurant there. Worth trying but I don't have enough time for such a short stay. We... More 

Helpful?
Thank bremen1018
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you for your positive review regarding your recent stay with us. We were so happy to read that you enjoyed various aspects of your stay such as the Baiyun Chinese restaurant and the environment. The Boat afternoon tea is one of the bright points of our hotel .We are glad hear your like it.Thank you for your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

323 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (306)
Viewed
Hotel & Grounds (28)
Viewed
Room/Suite (27)
Viewed
View from Room (10)
Viewed
Dining (13)
Viewed
Bathroom (8)
Viewed
Business Center/Function Rooms (1)
Viewed
Pool/Beach Area (3)
Viewed
Other (216)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Hotel & Grounds (9)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Room/Suite (1)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Hangzhou hotels
2.7 mi away
Four Seasons Hangzhou at West Lake
0.4 mi away
Sheraton Grand Hangzhou Wetland Park Resort
4.5 mi away
Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
#6 of 2,260 in Hangzhou
4.5 of 5 stars 815 reviews
Show Prices
Show Prices
Show Prices
4.5 mi away
Chaptel Hangzhou
Chaptel Hangzhou
#35 of 2,260 in Hangzhou
5.0 of 5 stars 31 reviews
7.2 mi away
The Azure Qiantang A Luxury Collection Hotel Hangzhou
4.3 mi away
JW Marriott Hotel Hangzhou
JW Marriott Hotel Hangzhou
#2 of 2,260 in Hangzhou
4.5 of 5 stars 391 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Children Activities (Kid / Family Friendly)

Additional Information about Banyan Tree Hangzhou

Address: NO. 21 Zijinggang Road, Hangzhou 310030, China
Location: China > Zhejiang > Hangzhou
Price Range: $387 - $802 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Hangzhou 5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, Travelocity, Agoda, Ctrip TA, TripOnline SA, HotelTravel.com, Priceline, Odigeo, Hotels.com and Jetsetter so you can book your Banyan Tree Hangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Banyan Tree Hangzhou Hotel Hangzhou
Hotel Style:
#6 Family Hotel in Hangzhou
#40 Luxury Hotel in Hangzhou
#52 Best Value Hotel in Hangzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay