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Four Points by Sheraton Hangzhou, Binjiang

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Four Points by Sheraton Hangzhou, Binjiang
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394 Reviews from our TripAdvisor Community

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Showing 107: English reviews
San Francisco, California
Reviewed December 8, 2016 via mobile

I stayed for one night while on a business trip in China and had some unfortunate issues that made my stay rather unpleasant. The first was that I couldn't control the temperature of my room - it kept heating up throughout the night and I was unable to turn it down. Perhaps the rooms are all controlled centrally, but I...

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Helpful?
Thank Laura Y
Management response:

Dear guests, I am so sorry to failed give you the perfect experience, you may contact our guest service manager changing room or debugging the temperature of the air conditioner. When We received your feedback we will immediately to follow up it. Our fitness center opened at 9:00 AM o 'clock in the morning.We will feedback to your Suggestions to...

Reviewed November 19, 2016 via mobile

All too brief a stay, just one night, however was really impressed. Great location for business. Grand entry and reception area with many breakout areas with lounges and seating areas for meeting with colleagues or clients. Rooms are of a grand scale and extremely well appointed for this level of hotel. And the outlook over the mountains and lake is...

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Helpful?
Thank Peter O
Management response:

Dear guest, Thank you for choosing Fourpoints by Sheraton hangzhou binjiang to stay ! We are very glad to see your high praise to our hotel, your support and recognition is the biggest power of our progress. Believe we will do better with your continuous support and trust in the future.

Reviewed November 1, 2016 via mobile

The welcome reception was done professionally and staff are friendly The bedroom is spacious and well appointed with the necessary equipment to keep one comfortable with bottled drinks and coffee tea making facilities No need to bother housekeeping for iron and board as they are available in the room Large LED tv with international and China channels with free wifi...

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Helpful?
Thank James T
Management response:

Dear guest, Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions and gives us highly to praise, your support and recognition is the biggest power of our progress. We, in depth, believe we will do better with your continuous support and trust in the future. welcome back!

Reviewed October 30, 2016 via mobile

I really enjoyed my stay in this hotel. Stay started with nice suite upgrade. Room was big and comfortable with very good views. Good quality breakfast. Thumbs up also for lobby bar and staff there. Hotel and city of Hangzhou exceeded my expectations.

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Helpful?
Thank SPoTre
Management response:

Dear Guest, Thank you for choosing Fourpoints by Sheraton hangzhou binjiang to stay ! We are very glad to see your high praise to our hotel, your support and recognition is the biggest power of our progress. Believe we will do better with your continuous support and trust in the future.

Singapore, Singapore
Reviewed October 25, 2016

Platinum benefits include room upgrade, evening cocktails at the bar, and either points or breakfast. Check in was swift. Staff vary in terms of service level. The hotel is connected to a KTV (one with hostess) and when queried, one staff told us to check it out for ourselves, while the other hinted that it is not your usual recreational...

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Helpful?
Thank Kenji0710
Management response:

Dear Guest, First of all, Thank you chosing Fourpoints by Sheraton Hangzhou Binjiang hotel, and thank you very much for taking the time writing such a detailed response.We are very glad you gives us highly to praise, KTV does not belong to hotel. believe we will do better with your continuous support and trust in the future.Welcome come back!

Reviewed October 13, 2016

qualified personnel very polite and puts you immediately at ease as if it were your home,great service and great food!!!I want to thank Jane Lin , and will for their hospitality had. But a special thank you goes to the General Manager Ted which is now giving this uphill hotels. thank all the staff has keep it up

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Helpful?
Thank Bennyit j
Management response:

Dear guest, Thank you very much for taking the time writing such a detailed response ! We are very glad that you give us a high degree of evaluation, your support and recognition is the biggest power of our progress. We, in depth, believe we will do better with your continuous support and trust in the future. welcome back!

Singapore
Reviewed October 11, 2016 via mobile

FP Hangzhou Binjiang is a no frills hotel, thus do not expect too much. Rooms are well-stocked but do not over expect. Decently close to tourist spots and also has a Macs nearby if you're feeling peckish in the night. The staff are also the usual, nothing that creates a lasting impression but also no lapses. It's a great hotel...

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Helpful?
Thank derekang1980
Management response:

Dear Guest, First of all, thank you very much for taking the time writing such a detailed response.We are very glad to learn your valuable advice,Your feedback is very important to us,We are committed to provide guests with the good faith, simple, comfortable experience, hope we can made great progress next time when you come.

Reviewed September 19, 2016 via mobile

Stayed at the four points for one night and everything was just OK. Fittings and furniture are not in the best condition but definitely usable. Couldn't sleep well as we could hear everything from outside. Do not really know why was that! Staff at the breakfast restaurant need some personal hygiene and service etiquette trainings. One young lady at the...

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Helpful?
Thank Anex G
Management response:

I am so sorry while heard about your comments which made you upset so much. We are very glad to learn your valuable suggestions. We will feedback your comments to the relevant departments, We, in depth, believe we will do better with your continuous support and trust in the future. Welcome back!

Santa Clara, California
Reviewed August 24, 2016 via mobile

Stayed here on a business trip. I was here over the weekend and was a bit disappointed with the location. There is no metro close by (still being built). It was not easy to find my way around. I did arrange for pickup from the airport and the hotel sent a member of staff to the airport and accompanied me...

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Helpful?
Thank Gordy75
Management response:

Dear Sir,First of all, thank you very much for taking the time writing such a detailed response. I feel so happy that you are satisfied with our service, room and food.Thank you very much for your valuable opinions. Hotel located near the beautiful qiangtang river, and only a bridge between the west lake scenic area,it's the best choice for business...

Jaipur, India
Reviewed June 11, 2016

I stayed here for 5 nights and the stay was very comfortable and relaxing. The rooms are very spacious with modern amenities. Location is also very good and the hotel staff is very courteous and helpful.

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Thank Abhiyant
FourpointsHZ, Public Relations Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Guest, Thank you for choosing our hotel to stay! We are very glad that you like our hotel,Your feedback is very important to us, warmly looking forward to your next visit!

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Four Points by Sheraton Hangzhou, Binjiang

Address: No.868 Dongxin Avenue, Binjiang District, Hangzhou 310051, China
Location: China > Zhejiang > Hangzhou
Price Range: $99 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Hangzhou, Binjiang 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
Four Points By Sheraton Hangzhou, Binjiang Hotel Hangzhou
4 Points By Sheraton Hangzhou, Binjiang
Four Points Hangzhou
Hotel Style:
#12 Business Hotel in Hangzhou
#23 Luxury Hotel in Hangzhou
#27 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Four Points by Sheraton Hangzhou, Binjiang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“any room makes you feel comfortable”
 of 5 bubbles BenB732, Oct 13, 2016 | Read review
“Avoid rooms towards the back and railway track”
 of 5 bubbles Ashu2shW, May 21, 2016 | Read review
“Higher floor to keep away from noise from bar / restaurant”
 of 5 bubbles 331JohnM, Jan 20, 2016 | Read review
“accessible, business oriented, easy”
 of 5 bubbles 945zacharys, Jul 16, 2015 | Read review
“choose a room away from the railway area.”
 of 5 bubbles member9999, May 7, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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