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Four Points by Sheraton Hangzhou, Binjiang

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Four Points by Sheraton Hangzhou, Binjiang
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381 Reviews from our TripAdvisor Community

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Showing 99: English reviews
Santa Clara, California
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here on a business trip. I was here over the weekend and was a bit disappointed with the location. There is no metro close by (still being built). It was not easy to find my way around. I did arrange for pickup from the airport and the hotel sent a member of staff to the airport and accompanied me... More 

Helpful?
Thank Gordy75
Management response:

Dear Sir,First of all, thank you very much for taking the time writing such a detailed response. I feel so happy that you are satisfied with our service, room and food.Thank you very much for your valuable opinions. Hotel located near the beautiful qiangtang river, and only a bridge between the west lake scenic area,it's the best choice for business... More 

Jaipur, India
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 11, 2016

I stayed here for 5 nights and the stay was very comfortable and relaxing. The rooms are very spacious with modern amenities. Location is also very good and the hotel staff is very courteous and helpful.

Helpful?
Thank Abhiyant
FourpointsHZ, Public Relations Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Guest, Thank you for choosing our hotel to stay! We are very glad that you like our hotel,Your feedback is very important to us, warmly looking forward to your next visit! More 

Nanshan, Guangdong, China
1 review
3 of 5 stars Reviewed May 26, 2016 via mobile

I stayed in this hotel yesterday night. They charged me 1180 RMB as my friend booked this hotel through call on reception. So when i see the price of room i checked online and found price is 650 RMB to 900 RMB so they over charged me . Anyway as an experienced traveller i just leave this issue and checked... More 

Helpful?
Thank Saurabh2020
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear guest,thank you writing so many comments and suggestions, I fell so sorry that you are depressed with our service, for the guarantee booking, you can change and cancel it 24 hours in advance, for the non guarantee, you can change and cancel it before you check in. for the room, if you prefer quiet environment, we can arrange quiet... More 

Pune, India
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 21, 2016

This was one of the most comfortable place due to its staff and service. But now i think that it is a thing of past. The service element is now seen in patches and not as an norm. Shifted from being a big fan to neutral SPG gold customer. Surprised to see the reduced size of glasses in the restaurant,... More 

Helpful?
Thank Ashutosh W
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

First of all,thanks for your affirmation of the past, I am so sorry while heard about you are upset with our service.we will make a summary and improve our service ,and we looking forward to see you again in near future. More 

China
Level Contributor
67 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 13, 2016

The hotel is a typical Four Points standard. The rooms are actually quite nice, but the lobby is starting to show a little age. I did have a wonderful experience with the staff though. I had dropped my wallet at the breakfast buffet, fortunately my business card was in there, they called me and I retrieved everything intact from the... More 

Helpful?
1 Thank HandOfGuido
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Thank you for choosing our hotel to stay, We are very glad that you have a wonderful experience with our staff ,Your feedback is very important to us, warmly look forward to your next visit. More 

Boston, MA
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 24, 2016

I stayed here on two occasions - both for one night only, and I got in late and had to leave early next morning. As such, I can only rate it for the room and the breakfast. The room was well-appointed, had an ironing board, and was comfortable. The only downside was that my room was right by the train... More 

Helpful?
Thank NATraveler2014
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear guest, Thank you very much for taking the time writing such a detailed response ! We are very glad to learn your valuable suggestions and gives us highly to praise, your support and recognition is the biggest power of our progress. We, in depth, believe we will do better with your continuous support and trust in the future. welcome... More 

Kuala Lumpur, Malaysia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 24, 2016

I booked 2 rooms for a night stay and to our pleasant surprise, we were upgraded to a Suite with two bedrooms and a living room for our enjoyment There were variety of fresh fruit basket and yummy cookie placed in each bedroom to welcome us too! In terms of location, it was only 10 minute drive to West Lake... More 

Helpful?
Thank 17Valencia
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear guest, Thank you very much for taking the time to write a review for our hotel. We appreciate your feedback and hope to welcome you back again soon. Your Four Points Team More 

Jaipur, India
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 13, 2016 via mobile

Good looking hotel, great staff. Unfortunately, it has started to look dated now. The carpeting is old and dirty. The room had a smell of cigarette smoking. Even though it was a non smoking room. The breakfast spread does its best to cover up for the short coming at other ends. But the location is good, has a convenience store... More 

Helpful?
Thank navin_jaipur
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Sir, First of all, thank you very much for taking the time writing such a detailed response. We have forwarded it to our housekeeping department with a note to take better care. I am so sorry while heard about your comments which made you upset and definitely we will improve our service as per your mentioned points. Please let... More 

Moscow, Russia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 11, 2016

The rooms are huge, which is a plus. But this hotel clearly suffers from poor maintenance. The number of things like lamps, AC and so forth that didn't work was surprising. The staff is nice, although very little English is spoken. The breakfast buffet is fine, although not great.

Helpful?
Thank candice47
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Sir, First of all, thank you very much for taking the time writing such a detailed response. We have forwarded it to our engineering department with a note to take better care. I am so sorry while heard about your comments which made you upset and definitely we will improve our service as per your mentioned points. Please let... More 

Birmingham, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 10, 2016 via mobile

Great value for money and location when visiting Hangzhou for business and caters very well for western visitors. Special mentions for Sebastian and Sunny in the main bar. Rooms are very comfortable and nicely appointed (although the air con could be better!). Breakfast offers an extremely wide choice and likewise evening meals from the main restaurant or simple bar meals.

Helpful?
Thank Gary_Halesowen
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear guest, Thank you very much for taking the time writing such a detailed response ! We are very glad to learn your valuable suggestions and gives us highly to praise, your support and recognition is the biggest power of our progress. We, in depth, believe we will do better with your continuous support and trust in the future. welcome... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Four Points by Sheraton Hangzhou, Binjiang

Address: No.868 Dongxin Avenue, Binjiang District, Hangzhou 310051, China
Location: China > Zhejiang > Hangzhou
Price Range: $95 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Hangzhou, Binjiang 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
Four Points By Sheraton Hangzhou, Binjiang Hotel Hangzhou
4 Points By Sheraton Hangzhou, Binjiang
Four Points Hangzhou
Hotel Style:
#11 Business Hotel in Hangzhou
#20 Luxury Hotel in Hangzhou
#26 Best Value Hotel in Hangzhou
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