We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Oakwood Residence Hangzhou

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Oakwood Residence Hangzhou
View Map
{"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"moduleList":["handlers","shims"],"divClasses":"prw_rup prw_ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

207 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 136: English reviews
Dayton, Ohio
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 8, 2016 via mobile

Our stay was a quick in and out, the staff was very responsive and helpful. We needed non-feather pillows, and the staff quickly sent an English speaker with a pillow menu. Then brought examples of each pillow that we were interested in trying. Very impressed!

Helpful?
Thank vzqk50
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your visit to Hangzhou. I am delighted to hear that you enjoyed your short stay with us and were impressed by our comprehensive pillow menu and the service offered. I trust you had a good nights sleep. I look forward to welcoming you back to Oakwood Residence Hangzhou soon. Peter... More 

Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 25, 2016 via mobile

I stayed in Oakwood with my husband for 3 nights. The hotel location is good. It took 10-15 mins drive to West Lake. You may easily find some restaurants and convenient store nearby. We booked a Executive Studio. The room is quite big. Also has a small kitchen which you may cook/heat the food. Washing machine is in the washroom... More 

Helpful?
Thank Kaiji_AY
Level Contributor
4 reviews
5 of 5 stars Reviewed May 27, 2016 via mobile

I spent a whole month in the apartment. There is everything you need at such a long stay. It is certainly appropriate quality for the price. Very large selection of dishes for breakfast will allow everyone to find something for yourself. But the biggest advantage is the location of the hotel so that attractions such as West Lake are at... More 

Helpful?
Thank Bernard G
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your extended visit to Hangzhou. We sincerely appreciate your comments and are delighted that you enjoyed your stay with us. With regards to your particular mention about our breakfast, we try our best to delight all nationalities who stay with us. Thank you again and we hope you return to... More 

Douglas, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 21, 2016

We booked a stay at the Oakwood Residence for 2 nights. Originally I had booked at the Marriott Hotel but the practical side of me kicked in and on a 3 week tour about China the idea of having a washing machine to refresh our anticipated full laundry sack 2 week into it was a major plus. So we selected... More 

Helpful?
Thank Robin M
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your recent holiday to this magnificent city. Your comments about your stay with us are extremely helpful and for that I would like to thank you. I will speak to our reception about allocation when 2 or more apartments are reserved and remind our lifeguards to pay more attention... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 21, 2016 via mobile

I stayed at the Oakwood Residence for several months during my stay in China and I had a great time there, thanks to the wonderful staff, very kind and helpful. Nice rooms, great breakfast, and excellent location to go around in the city. If you have to go to Hangzhou Oakwood is your place!

Helpful?
Thank FabioQV
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. Thank you very much for your comments about our wonderful associates, fully equipped serviced apartments, our buffet breakfast and our very central location, which makes temporary living in Hangzhou all that much easier. I sincerely hope to welcome you back to... More 

Canada
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed April 28, 2016

Spent 2 nights at the Oakwood Residence Hangzhou. I wish it was more, very beautiful room. The shower, Bathtub is interesting. I took a room on the 10th floor overlooking the streets, the view is awesome. I hear cars honking as I write this, but anyhow who stays here long enough knows that Chinese drivers love to honk their car... More 

Helpful?
Thank PFDSWolfman
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your recent visit to this magnificent city. I am delighted you enjoyed your stay with us, and in particular enjoyed our breakfast buffet and the quality of our service. I believe you may have stayed in one of our studio apartments where our Oakwood designed standalone shower is adjacent... More 

copenhagen
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 6, 2016

We went to the Oakwood for their popular breakfast buffet and it was definitely worth it! We arrived a little late on a Sunday but they were quick to seat us and get some complimentary lattes started for us. The selection was nice with some delicious western choices (especially the roasted meat) along side the usual Chinese fare. We only... More 

Helpful?
Thank audrey9066
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your great review of our daily buffet breakfast. We believe that a good start to the day with a great breakfast selection is one of the core pillars of hospitality. I am so delighted to read your comments which highlight that our Kitchen and Service associates at Oakwood Residence Hangzhou are providing an exceptional experience to our... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 9, 2016 via mobile

I have been staying at this hotel for nearly two months. Everything including the buffet breakfast is good. The service is excellent and the waiters are nice and polite, especially a Mexican waiter Martin! He was very friendly and helpful!

Helpful?
1 Thank breaker_bun
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to make Oakwood Residence your home in Hangzhou. Your kind comments are very much appreciated. Our goal is to ensure the breakfast buffet suits the taste of all nationalities who reside with us and I am personally delighted to see you comment on this and enjoy our breakfast. I shall pass your recognition onto Martin and... More 

Beijing, China
Level Contributor
94 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed January 1, 2016

Hotel's location is good and convenient both for business traveler and vacationers. Room settings are generally comfortable with good bedding and well equipped kitchens. The hotel is doing some renovations and potentially rooms will get better. Some rooms are facing the busy street and can be noisy for some. Hotel services are friendly and efficient.

Helpful?
Thank YQTA
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your recent trip to Hangzhou. I am delighted you found our apartments to be comfortable and to your satisfaction. We are currently refurbishing our South Tower Apartments which will be completed by the end of January. We have taken all precautions to ensure our guests are not disturbed by the... More 

Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2015

Spacious and fully furnished...I could live here! Service is great, too. I had an issue with wifi and the IT guy came up in under 5 minutes flat. The buffet had a great selection for Western and Easter travelers as well. The Western food, however, looked better than it tasted. :-/

Helpful?
1 Thank Jerome C
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. We very much appreciate your comments on our spacious, fully furnished and equipped, apartments along with our speed of service. Our daily breakfast and dinner buffet covers a wide variety of cuisine from different countries and we shall pay more attention to the taste of our western cuisine. Again, thank... More 

Questions? Get answers from hotel staff and past guests. Ask a question

84 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (72)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (21)
Viewed
View from Room (2)
Viewed
Bathroom (6)
Viewed
Dining (3)
Viewed
Other (34)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (12)
Viewed
Room/Suite (4)
Viewed
Dining (4)
Viewed
Pool/Beach Area (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Hangzhou hotels
The East Hotel Hangzhou
#4 of 2,258 in Hangzhou
4.5 of 5 stars 261 reviews
Xihu District
Tea Boutique Hotel
Tea Boutique Hotel
#20 of 2,258 in Hangzhou
4.5 of 5 stars 211 reviews
Show Prices
Show Prices
Show Prices
Hyatt Regency Hangzhou
#6 of 2,258 in Hangzhou
4.5 of 5 stars 815 reviews
Shangri La Hotel Hangzhou
#19 of 2,258 in Hangzhou
4.0 of 5 stars 740 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Bonded to the architecturally unique Europe America Centre complex, flanked by first class office space and retail mall and situated at the prime Yellow Dragon commercial circle location; this 321 residences featuring studios, 1,2 and 3 bedroom options and houses a kaleidoscope of facilities and services. Minutes away from West lake, its surroundings and landmark scenic spots as well as dining and entertainment options. ... more   less 

Additional Information about Oakwood Residence Hangzhou

Address: NO. 28 Jiaogong Road, Hangzhou 310012, China
Location: China > Zhejiang > Hangzhou
Price Range: $95 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Number of rooms: 321
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Ctrip TA, Hotwire, Travelocity, Odigeo, Priceline and Agoda so you can book your Oakwood Residence Hangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay