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West Lake Hillview International Hotel

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#1,250 of 2,116 Hotels in Hangzhou
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West Lake Hillview International Hotel
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92 Reviews from our TripAdvisor Community

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Showing 21: English reviews
Racine, WI
Level Contributor
100 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
1 of 5 stars Reviewed June 11, 2016

There are so many things that were wrong with this hotel. Here's a quick summary: * no one spoke English * front desk did not know how to exchange money * rooms were blisteringly hot, and A/C was deficient * meeting room was even hotter * buffet breakfast was poor - one day coffee, but no cups - next day,... More 

Thank NeilCzarnecki
Shanghai, China
Level Contributor
1 review
2 of 5 stars Reviewed September 3, 2015

The pictures look pretty good, don't they? Well, the photographer certainly earned his keep there, because unfortunately this hotel is pretty crappy. Even from the first impressions upon pulling up at the hotel, you can see it's a little dilapidated - it clearly hasn't been maintained too well. The promotional photos do this place a little too much justice, if... More 

Thank kinggimped
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed November 6, 2014

I had the unfortunate experience of staying at this hotel for 6 nights. Nothing worked - not phone,WiFi,TV,torch,room safe…… The room was in the VIP section in a building separate from the main one. The room was designated non-smoking but reeked of smoke and had not been dusted or cleaned properly. Towels were dirty,hot water tepid and English almost entirely... More 

Thank Ob18
Lucerne, Switzerland
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 3, 2014 via mobile

nice rooms, not very clean. The whole building has muffy/smokey-air (ashtrays in the room). emptying bathtub leaks on bathroom floor. wifi most of the time too weak. cable mostly ok. we stayed 5 nights. the first 3 mornings i asked for a bowl and a spoon to put in the nice selection of cereals and used my pocket knife to... More 

Thank ghbonu
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed July 28, 2013

We booked for a two day stay. We were upgraded - God help those who receive a basic room! The first room was freezing cold and stank of cigarette smoke, the glass sliding door onto the terrace was broken (off its rails) and all in all, very poor. The next room we got was a better location (on 2nd floor)... More 

1 Thank Michael B
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed June 26, 2013

Was there in a business trip and stayed from June 18 to June 23. What a disaster this place is. Had it not for the host of this trip paying for the rooms as I was in his Territory, would had left that instant I checked in. We were placed in the so called "VIP" building a few meters away... More 

Thank cordonbleu99
Austin TX
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 13, 2013

Traveled alone, non-Chinese speaker, in Hangzhou for a December weekend after a business trip. This hotel is a couple blocks from the main street straddling part of Westlake; the hotel is about a 15-20 minute walk from Westlake with good walking paths. The rooms are beautiful, clean, and quiet --- some pictures attached (my camera is not good with artificial... More 

1 Thank TexSteve
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 9, 2012

This hotel has the most incredible rooms. Large, clean and luxurious. You wouldn't expect this from the public areas that are small and unassuming by contrast. Free drinks (alcoholic) and snacks were available in the lobby outside the room. I didn't eat in the hotel, as we went out to one of the many local restaurants. However this hotel is... More 

1 Thank Steerpikeuk
Minneapolis, Minnesota
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 12, 2012

This hotel is located about 1/2 mile (0.8 km) from the shore of West Lake. The rooms were very nice and well equipped. The fitness center is in another building which is very close to the main building. The hotel is on a road that is much less busy than the roads that circle West Lake. This results in the... More 

1 Thank JJP52
Dallas, Texas
Level Contributor
89 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed June 26, 2012

A colleague of mine selected this hotel for a quick weekend visit to Hangzhou. I found it a pleasant change from the usual Western hotels, and the setting was quite spectacular. Rooms were fine, restaurant was OK. Gym left a lot to be desired, but I guess most people who stay here get their exercise by other means.

Thank dfwmw
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28 photos of this hotel

Traveler photos: See what travelers like you saw

All Traveler Photos (27)
Room/Suite (3)
Hotel & Grounds (2)
Bathroom (2)
Other (20)

Management photos: Courtesy of the property manager

All Management Photos (1)
Hotel & Grounds (1)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Center with Internet Access
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about West Lake Hillview International Hotel

Address: NO. 37 Lianhuafeng Road, Hangzhou 310002, China
Location: China > Zhejiang > Hangzhou
Price Range: $70 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — West Lake Hillview International Hotel 4.5*
Number of rooms: 189
Reservation Options:
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Hotel Style:
#193 Luxury Hotel in Hangzhou
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