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Kai Wah Plaza International Hotel

Traveler (76)
Room & Suite (19)
Dining (4)

About

#13 of 1,521 hotels in Kunming
Location
Cleanliness
Service
Value
Looking for a place to stay in Kunming? Then look no further than Kai Wah Plaza International Hotel, a luxury hotel that brings the best of Kunming to your doorstep. Guest rooms offer air conditioning, a minibar, and a refrigerator, and Kai Wah Plaza International Hotel makes getting online easy as free wifi is available. You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, room service, and a concierge. In addition, guests can enjoy a pool and breakfast during their visit. As an added convenience, there is free parking available to guests. Nearby landmarks such as NanQiang BuXingJie (1.0 mi) and KunMing ZouLang (1.4 mi) make Kai Wah Plaza International Hotel a great place to stay when visiting Kunming. While in Kunming, you may want to check out some of the restaurants that are a short walk away from Kai Wah Plaza International Hotel, including Lao Dian GuoQiao MiXian (0.1 mi), Fuzhaolou (Jinjiang) (0.1 mi), and JianXinYuan (BaoShanJie) (1.1 mi). During your visit, be sure to check out popular attractions like Nanping Business Street (1.2 mi), Jinma Biji Historic site (1.1 mi), and Zhenqingguan Ancient Building (0.8 mi), which are all within walking distance of the hotel. We’re sure you’ll enjoy your stay at Kai Wah Plaza International Hotel as you experience everything Kunming has to offer.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Spa
Free parking
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Sauna
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Smoking rooms available
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern
251Reviews
1Q+A
15Room tips
Traveler rating
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Popular mentions
We arrived at this hotel late evening on 2 June on transit to Lijiang. Instead of single-use slippers, there were only two pairs of leather lookalike slippers in sealed thick plastic bags with notice on the package that said “NOT FOR A GIFT”...”RMB110”.... “IF OPEN THE PACKING SHALL BE REGARDED AS USED”. After looking around to confirm the lack of alternatives, we managed to cut open the bags and used the slippers. Next morning at 5.30am, we checked out and were asked to pay RMB220 for the two pairs of slippers we had used and left behind. The hotel staff even brought down the slippers for us to bring along. We had a flight to catch, registered our objection and left knowing that we would be back again in five days time and hope to resolve this then. The front desk staff handling this also admitted they had received similar complaints from other guests who had made the same mistake and on the ridiculously steep charges for a pair of leather lookalike bedroom slippers. We returned to the hotel on 7 June, again on transit to return to HK the next day. We raised the “slipper incident” and spoke to their manager-on-duty. She came back and reiterated that the room we stayed at had an amenities basket with single-use slippers included. We told her we had checked the room on 2 June and found none, and that it was actually an inconvenience for us to struggle to open the plastic packaging. Her only response was house keeping had pictures to prove we left the slippers in the room on 2 June; hotel policy requires single-use slippers be available in all rooms. She did not even once apologised for the situation, and through her reply, put the blame on us and insinuated we lied. We were very disappointed with the hotel for 1) charging RMB110 for a pair of bedroom slippers when providing such amenities is a common practice for more hotels are ; 2) not providing single-use slippers in the room we stayed in and; 3) didn’t even offer a simple apology. This short and transit stay has proven to be one of the most disappointing experiences we have ever had in China, and gave us no incentive to ever return to Kunming in future.
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Response from PaulS13038, General Manager at Kai Wah Plaza International Hotel
Responded Jun 9, 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Kai Wah Plaza. I am greatly sorry that your experience did not meet with your expectation. We, at K.W.P always try our best to deliver personal and professional experience to our guests. I would like to take this opportunity to reinforce our services in order to improve our quality of hospitality experience. Your comments has not been taken lightly and I, personally will follow up with this issue and make sure that all amenities are to be found in the room. On behalf of all my team, I would like to express my sincere apologies for not being able to offer you a proper experience. Sincerely, Kai Wah Plaza General Manager
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We went there for three nights knowing that thet were modernising lobby. It's always sensitive when works are planed during your stay in an hotel. They do it perfectly the staff were esay to join and please to help us. A little trouble in our romm and we were upgraded to a suite room. Delicious breakfast with attentive staff and allways a speaking engllsh ready for helping us. We fully recommend this hotel well located not far Central railway station
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Response from PaulS13038, Vice Chairman at Kai Wah Plaza International Hotel
Responded May 15, 2019
Dear Guest, Thank you for your understanding concerning the ongoing modernisation in the hotel; in order to make up for the inconvenience, we provide a service of the highest quality by being helpful, considerate, available at all times and by taking the initiative... by the time all the upgrade and modernisation will be finished, our new gym (with brand-new equipment!) and pool will also reopen to the public. We’re looking forward to serving you again by then. All the best!
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This was a great place! We got a bus from the airport to the Jingan Hotel which was a few blocks away. We arrived and checked in in a matter of a few minutes (unlike the Cachet, see my review). We originally got a kids room (had toys, rubber duckies, etc). My girlfriend wasn't exactly turned on and they did tell me at the desk if we wanted a change of room then call down to the front desk for a change of room. We did call and they brought up new keys and escorted us to a new corner room King suite on the 29th floor. Both rooms were corner two room suites with two bathrooms; but, I missed the rubber duckies. Very spacious rooms, great views of the city. Very very nice. I think the highlight was the breakfast buffet. As good as the best we've experienced at any Chinese hotel we have stayed at. The Howard Johnson in Wuhan had a similar buffet. A lot of different dishes both American and Chinese. More dumplings and Dim Sum than other good breakfast buffet places we have experienced. The hotel is within walking distance to the Train Station for our trip to Dali. Convenient. Staff was very friendly and accommodating. Wait staff were smiling, warm, appreciative and friendly. One of the servers spent a lot of time with us getting coffee and giving us ideas for visiting places for our two days in Kunming. Of the two places we stayed in Kunming, this is the place I would go back to.
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Response from PaulS13038, Assistant Chairman at Kai Wah Plaza International Hotel
Responded Oct 15, 2018
Dear Guest, Thanks a lot for your thorough and positive review; we look forward to serving you again in the future. As the first 5-star hotel in the city of Kunming, Kai Wah Plaza Hotel was designed and built according to international 5-star standards. Since then, as the undisputed forerunner in the industry, we have been continuously redefining standards for the hospitality sector, ranging from management practices to service quality. On a side note, rubber ducks are available to be delivered to your room... simply dial "14" on the landline for Housekeeping or inform the receptionist upon check-in.
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A good five star hotel. Rooms are of good size and well furnished. Good for business and pleasure. Usual gym and other facilities. Location is not as central but easily accessible by taxi (15 mins to town centre). Staff are very friendly and helpful. Good breakfast. Nearby are some good shops but needs a bit of exploration. Kunming is the Capital of Yunnan province, being a third or fourth tier City. But standards are good in general and Yunnan food is good and exotic. Good massage place about 5 minutes from hotel. Hotel also offers massage service but more expensive. Highly recommend this hotel for overall comfort and service.
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Response from Paul S, Vice Chairman at Kai Wah Plaza International Hotel
Responded Aug 7, 2018
Dear Guest, It's been an honour to serve you and a delight to read your positive, thorough review on many different aspects of the hotel. At Kai Wah Plaza Hotel, "home away from home" is the motto we live by since its opening in 1999; and as a leader in local hospitality we define industrial standards on a continuous basis. We look forward to seeing you again! Have a great day.
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Good size rooms, very clean and well maintained. Large size tub (no glass walls). Very comfortable bed. TV had a few English channels. Most staff speak some English. Not much to do in immediate area, a couple of small markets and local restaurants. 2 minute walk to subway (on Red line 2 at South Ring Road station, 2 stops from Dongfeng Square) and 5-10 minute walk to Kunming Railway Station. Buffet breakfast was extensive and good quality. Has a pool but spa and sauna had closed (permanently I think). Exchanges money (including cash) at reception. Very nice hotel and excellent value for money.
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Response from Paul S, Assistant Chairman at Kai Wah Plaza International Hotel
Responded Jul 17, 2018
Dear Guest, Our sincere thanks for your positive review! As the first 5 star hotel in Kunming, Kai Wah Plaza Hotel has been a forerunner in the local hospitality business since 1999 and enjoyed the patronage of numerous foreign dignitaries, businessmen and travellers. We strive to continuously uphold the highest standards to the delight of every guest. We look forward to serving you again and would like to use this occasion to wish you all the best!
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PRICE RANGE
$63 - $83 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
佳华广场昆明, 昆明佳华广场酒店, 佳华广场
LOCATION
ChinaYunnanKunmingGuandu District
NUMBER OF ROOMS
545
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