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Gran Melia Xi'an

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#2 of 2,550 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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385 Reviews from our TripAdvisor Community

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Showing 157: English reviews
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Zurich, Switzerland
Reviewed yesterday NEW

Stayed at the Red Level , having booked a Deluxe room for 2 nights, we were nicely upgraded to a Red Level Suite (70 SQM...amazing rooms indeed). The hotel facilities are just amazing, the welcome very warm and we got a real Asia style hospitality. Rooms at the RED LEVEL (5th floor- the hotel is designed to be integrated in...

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Thank 85richard
Montreal, Canada
Reviewed 3 days ago NEW

I have to start by saying that I am not a big fan of Melia but this two night stay just blew us away. Beautiful lobby. It started by a very efficient and polite welcome by Victor with a Red Floor suite upgrade. Amazing room in all respects. Very good breakfast in the lounge and also happy hour. Joanna is...

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Helpful?
1Thank thefoureyedpanda
Management response:

Dear thefoureyedpanda Greetings from Gran Melia Xi'an. We are very glad to hear your feedback regarding your experience during your stay in our Hotel. We truly appreciate you taking the time to recognize our wonderful team! I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious & well organized rooms...

Houston
Reviewed 1 week ago

Overall experience in Melia Xi'an was extraordinary, staff was nice and smelling to you at all time, Red level staff Joanna and Jane are especially helpful and able to response to my needs in timely manner. Overall services are great, but I believe it can be better, such as: - Hardly to locate a staff in gym area - swimming...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Jiawei W
Management response:

Dear Jiawei W Greetings from Gran Melia Xi'an. We are very glad to hear your feedback regarding your experience during your stay in our Hotel. We truly appreciate you taking the time to recognize our wonderful team! I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious & well organized...

Bedford, United Kingdom
Reviewed 1 week ago

The hotel exceeded my expectations, the staff on the Red Floor were fantastic, very accommodating, friendly, efficient and helpful. The bed was really comfy and the room clean, modern and spacious. There was a small 'stand on' balcony, great to be able to get real air. The only downside was the view of the building next door and it's ventilation...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank debbie n
Management response:

Dear Debbie n: Greetings from Gran Melia Xi'an. We are very glad to hear your feedback regarding your experience during your stay in our Hotel. We truly appreciate you taking the time to recognize our wonderful team! I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious & well organized...

Singapore, Singapore
Reviewed 1 week ago

We travel a lot and have rarely received such excellent service The concierge service is so supportive which is reassuring for anyone who apprehensive about the language barrier. They can help with everything from cabs to restaurants. A special mention to Nick and Robin who were wonderful More praise for red level staff Lisa and Oscar plus the lovely European...

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Helpful?
1Thank JJ2b
Management response:

Dear JJ2b: Greetings from Gran Melia Xi'an. We are very glad to hear your feedback regarding your experience during your stay in our Hotel. We truly appreciate you taking the time to recognize our wonderful team! I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious & well organized rooms...

London, United Kingdom
Reviewed 1 week ago via mobile

We both thoroughly enjoyed our stay at the Gran Melia.It was exactly what we wanted.The hotel is brand new,so everything is spacious clean and almost perfect. The upgrade to the RED LEVEL is worth every yuan...Me and my friend was really enjoy to stay here. Every staff here was friendly and professional . Specially thanks to Joanna &Victor . Joanna...

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Helpful?
Thank velkan828
Management response:

Dear velkan828: Greetings from Gran Melia Xi'an. We are very glad to hear your feedback regarding your experience during your stay in our Hotel. We truly appreciate you taking the time to recognize our wonderful team! I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious & well organized rooms...

Astoria, Oregon
Reviewed 1 week ago

I was met by Concierge Victor as soon as I entered the hotel. He immediately helped me check in then escorted me to the Red Level floor. Oscar helped me finished checking in & walked me to my spacious rooms. Next morning I met a very sweet lady Michelle, I told her I wanted to find a place to purchase...

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Helpful?
Thank tommac97138
Management response:

Dear tommac97138 Greetings from Gran Melia Xi'an. We are very glad to hear your feedback regarding your experience during your stay in our Hotel. We truly appreciate you taking the time to recognize our wonderful team! I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious & well organized rooms...

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 1 week ago

We had the opportunity to stay at the Gran Melia Xi’An, and the overall experience is Unforgettable! Great Hotel and excellent staff, definitely made our stay an unforgettable one for our first trip in China. From check in to the arrangements of tours, up to the smallest detail to attention until our departure, we cannot thank you all enough ~...

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Helpful?
Thank Anna R
Management response:

Dear Anna R: Greetings from Gran Melia Xi'an. We are very glad to hear your feedback regarding your experience during your stay in our Hotel. We truly appreciate you taking the time to recognize our wonderful team! I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious & well organized...

Xi'an, China
Reviewed 2 weeks ago via mobile

Decided to do a Staycation in Xi'an at the Gran Melia. Three day of pure luxury! Stayed in the Red Level and Oscar, Michelle, Lisa and Joanna took sup duper care of me! I went to the Spa and had two treatments! Corina and Sunny were wonderful and made me fully relaxed! I ate at both DUO and the Mercado...

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Helpful?
Thank Ronna F
Management response:

Dear Ronna F: Greetings from Gran Melia Xi'an. We are very glad to hear your feedback regarding your experience during your stay in our Hotel. We truly appreciate you taking the time to recognize our wonderful team! I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious & well organized...

Liverpool, United Kingdom
Reviewed 3 weeks ago

We have just returned from 5 days stay at Gran Melia Xi'an and what an experience this was. The hotel is immaculate, everything is designed with care and attention. The views over the fountain were superb. Red Level experience was something very special, a true 5 stars service with an undeniable personal touch. From reception to concierge and waiting staff,...

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Helpful?
Thank Ahmed G
Management response:

Dear Guest Greetings from Gran Melia Xi'an. We are very glad to hear your feedback regarding your experience during your stay in our Hotel. We truly appreciate you taking the time to recognize our wonderful team! I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious & well organized rooms...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
An Urban Hotel In The Heart Of China's Culture And Tradition Gran Melia Xi'an, a spectacular Spanish luxury hotel with exceptional facilities and a unique service, is designed to meet travelers' every need. Located in Qu Jiang New District, next to Tang Paradise and facing Nanhu Lake, Gran Melia Xi'an is within a short 10 minute walk from the Big Wild Goose Pagoda, which is recognized as one of Unesco's world heritage sites. The hotel blends Chinese's cultural and historical heritage with decor rich in contrast. It combines both traditional luxury with surprising avant-garde Gran Melia Hotels and Resorts' touches. ... more   less 

Additional Information about Gran Melia Xi'an

Address: No.1666 Qujiangchi West Road, Qu Jiang New District, Xi'an 710054, China
Location: China > Shaanxi > Xi'an
Price Range: $94 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Gran Melia Xi'an 4.5*
Number of rooms: 389
Reservation Options:
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Also Known As:
Gran Melia Xi'An China/Shaanxi
Hotel Style:
#2 Spa Hotel in Xi'an
#2 Luxury Hotel in Xi'an
#51 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travelers have asked, with answers from Gran Melia Xi'an staff and other travelers.
4 questions
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Questions? Get answers from Gran Melia Xi'an staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Red Level floor! All the hotel rooms and facilities are in top conditions with a decoration made with natural stone or rosewood.”
85richard, yesterday | Read review
“ask for a view if it is important to you. it's a city location so not stunning views, but the front or the side overlooking the fountains will be better.”
debbien_12, 1 week ago | Read review
“Rooms on a higher floor has a splendid view in the surrounding area; Safer to arrange airport transfers and tours directly.”
AnnaR401, 1 week ago | Read review
“All the rooms are stunning.”
allipali62, 4 weeks ago | Read review
“If a view is important to you ask for a garden and city view room.”
lilyputlily, Mar 12, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question