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Shangri-La Hotel,Xian

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#3 of 2,330 Hotels in Xi'an
Certificate of Excellence
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Shangri-La Hotel,Xian
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1,200 Reviews from our TripAdvisor Community

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Showing 471: English reviews
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great hotel and great service. Small remark that it can be a bit noisy with the construction across the road. Special thanks to Rebecca He. She gave me a lot of advice of going around the city and helpful information. Appreciate the hospitality!!

Helpful?
Thank Paul K
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Paul K, Our guest relation officer Rebecca will be ecstatic to know of your compliments. Thank you for your kind feedback. I am very happy to know that you have enjoyed your time with us. We hope to see you soon. Take care and have a pleasant day. Yours faithfully, Markus Christ General Manager More 

Jurong, Singapore
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

i stay in Shangri-La hotel and that was great another i will not choose. the staff is so nice and helpful, help me whatever i want to go to see around the famous place in Xi`an, Xi`an is a place to be and see the historical part off it, Thanks to Carrie Kang and Rebecca the relation officer from Shangri-La... More 

Helpful?
Thank haroldsalijo
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear haroldsalijo, Thank you for choosing Shangri-la Xi'an. Appreciate for taking your valuable time sharing this review with us. We are very pleased to know that you enjoyed your stay. I will share your comments with Carrie Kang and Rebecca our guest relation officers and the rest of the team. We will continue to focus on delivering a positive experience... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here for a couple of nights with my sister beginning of August and it was a great stay. Just want to take the time to thank Lucy Bai who was the Front Office Manager who helped us out a ton with our needs and translation and also Anthony at the Concierge Desk as well. Thanks for making our... More 

Helpful?
Thank ejackson416
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Xi'an Shangri-La for three days, and loved it. It had all the characteristics we have come to expect from the Shangri-La chain - delightful decor and ambience, high quality rooms, friendly and knowledgeable staff and great food. We particularly liked this visit because it felt very Chinese, rather than just being a large international hotel. For... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank middx_traveller2014
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear middx_traveller2014, Thank you for choosing Shangri-la, Xi’an and taking you valuable time to share your stay experience with us. We appreciate your wonderful compliments of our hotel facilities, great food and staffs. If your travels bring you back to Xi'an we do hope to have the opportunity to welcome you back. Yours Sincerely, Markus Christ General Manager More 

Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Our experience began by the hotel sending a driver and hostess to meet our group to pick us up from the airport. Upon arrival at the hotel, we were brought to the Horizon's Lounge to complete the check-in process so we did not need to wait in the busy lobby. The staff was warm and helpful and got us into... More 

Helpful?
Thank Jason K
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Jason K, Thank you for choosing Shangri-la Xi’an and sharing this positive review with us. We are delighted that you enjoyed the Shangri-La experience and appreciate your compliments about the hotel facilities and our breakfast. We look forward to welcoming you back again soon. Yours Sincerely, Markus Christ General Manager More 

Hillsboro, Oregon
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is lovely, everything you'd expect from a five star property, including the annoying “up-sell” attempt at check-in. But I do need to write about the faulty service in the hotel’s Thai restaurant. The food was mostly all right but the service was incredibly slow and the wait staff inattentive. My waitress had simply vanished and I had to... More 

Helpful?
Thank Tom N
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Tom N, Thank you for choosing Shangri-la, Xian and taking you valuable time to share this detailed review which gives us the opportunity to continually improve our service standards. While we are glad to hear that you enjoyed the hotel facilities, we are sorry to hear that certain aspects of your stay did not meet your expectations. We have... More 

Hong Kong, China
1 review
4 of 5 stars Reviewed 2 weeks ago

Warmest and most attentive service from the Concierge and Front Desk. The Airport pick-up and departure trip was smooth and timely, and polite, warm service from everyone. Location of hotel is a little far from city centre, but taxis are not hard to find, and maybe it is more quiet at this location than city centre. Great stay overall. Would... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank evlhk
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear evlhk, Warmest greetings from the team at Shangri-La, Xi'an! Thank you for taking the time to share your reviews with us. It is a delight to read that you were satisfied with our friendly staff, service and enjoyed your stay here. Thank you once again for choosing us. My team and I look forward to welcoming you back in... More 

Oklahoma City, Ok
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The Shangri La Hotel was a great experience. For the city of Xi'an I do not think you could ask for a better hotel. The staff was attentive and knowledgeable. Carrie greeted us at the door and made checking in a breeze. Their understanding of English was good. We chose the hotel's tour of the Terracotta Warriors and it was... More 

Helpful?
Thank GoAndDo
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear GoAndDo, Thank you for choosing Shangri-la, Xian and taking you valuable time to share stay your experience with us. We appreciate to hear that you were satisfied with our hotel and the staff service. I will share your comments with our Guest Relationship Officer Carrie and the whole team. Your recognition is the greatest motivation to encourage us continuing... More 

Kasterlee, Belgium
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel and the staff are excellent. I was upgraded to a junior suite which was a nice perk. I always stay in this hotel and the staff is extremely friendly and always willing to help. A special notice and thanks goes to Angel who makes you feel very welcome in China since she is the face of the hotel... More 

Helpful?
Thank jgeerin3
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear jgeerin3, Thank you for choosing Shangri-la Xi'an. Appreciate for taking your valuable time sharing this review with us. We are very pleased to know that you enjoyed your stay. I will share your comments with Angel our guest relation officer and the rest of the team. We will continue to focus on delivering a positive experience to all our... More 

Sicily, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Atmosphere luxurious, style unique, decoration elegant, all the service are best. clublounge service extremely marvelous .people all quite helpful whenever the service need Scarlet is the one let me have the most enjoyable stay at Yours hotel.she invited me have a good time at lounge.Care and consistent help as much as she can .

Review collected in partnership with shangri-la.com

Helpful?
1 Thank barongojuliet
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear barongojuliet, You kept it short and sweet. Thank you for the generous review! I am glad to hear you have enjoyed every aspect of your stay with us, particularly impressed on the hospitality from our club lounge staff Scarlet. We're looking forward to welcoming you back in the near future. Take care and have a pleasant day. Yours sincerely,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe, hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 

Additional Information about Shangri-La Hotel,Xian

Address: NO. 38B Keji Road, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Price Range: $111 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
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Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#3 Business Hotel in Xi'an
#3 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#33 Best Value Hotel in Xi'an
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