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Shangri-La Hotel,Xian

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#3 of 2,355 Hotels in Xi'an
Certificate of Excellence
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Shangri-La Hotel,Xian
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1,235 Reviews from our TripAdvisor Community

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Showing 498: English reviews
san antonio
Level Contributor
126 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed yesterday NEW

Beautiful property with large clean rooms. Hotel staff very polite but was surprised how limited English speaking staff were. I expected a hotel of this stature, in a customer service industry, would have more staff with that can speak some English. Great breakfast buffet. Service in the Lobby Bar was extremely slow two nights in a row.

Helpful?
Thank elcidkid
Auckland, New Zealand
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for 2 nights during our visit to Xi'an. The main reason was to see the Terracotta Army but this hotel gave us the opportunity to have a good look around Xi'an also. The hotel has good restaurants, bars and lounges and the service is good. Venture out of the hotel and close by you'll find shopping centres and... More 

Helpful?
Thank Tony S
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Tony S, Thank you for sharing your experience on TripAdvisor. We are delighted to know that you had enjoyed your stay in Xi’an. We appreciate your kind compliments about our restaurants, service and location. As you said, Xi’an not only has the Terracotta Warrior Museum, but also owns a lot of historical sites and natural sceneries around the city.... More 

Singapore, Singapore
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Nice interior decor, friendly front desk and reasonably good breakfast spread at Yi Cafe. Accessibility to airport is good, I suspect traffic noise and jams are also lighter than in the city centre (City Wall area). Would recommend staying there, although you'll probably not be 'star gazing' as the star crowd will be putting up at Ci'en and Dongxin Roads... More 

Helpful?
Thank wansingapore
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear wansingapore, Thank you for choosing Shangri-La Hotel for your recent visit to Xi’an and taking the time to provide us with your valuable feedback. We are delighted that you enjoyed our Shangri-La hospitality. I am sorry that the city traffic affected your stay. We look forward to welcoming you back again in the not too distant future. Yours Sincerely,... More 

New York City, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I recently spent a day in Xi'an and was delighted with the Shangri-La. The hotel was great, had a fabulous gym, spa and pool as well as wonderful restaurants. The Assistant Chief Concierge, Mike Zheng, could not have been more helpful. The airline had broken the wheel of my luggage and Mike had it repaired and placed back in my... More 

Helpful?
Thank cs_nyc_12
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear cs_nyc_12, Thank you staying at Shangri-la Xian . I am thrilled that you enjoyed your stay. Thank you for your kind words and the compliments to our staff. We will definitely share your comments and look forward to welcome you back soon. Yours Sincerely, Markus Christ General Manager More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Excellent hotel. Special early mention for Anthony at the concierge and Jun, our tour guide. My gf and I stayed for 3 nights and took the whole day tour organised through the hotel as well as had breakfast (which was excellent) and a swim. The experience was fantastic. We had a day with Jun as our tour guide through the... More 

Helpful?
Thank BJO4098
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear BJ04098, Thank you for your review on Trip Adviser. I am pleased to know that our colleagues Anthony and Jun have impressed you. Thank you for your compliments. There will be shared with the team. If your travels bring you back to Xi’an we do hope to have the opportunity to welcome you back. Yours Sincerely, Markus Christ General... More 

Mexico City, Mexico
Level Contributor
150 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 1 week ago

The two horses in front of the hotel entrance is impressive. The receptionists were friendly. The room was modern and equipped with standard Shangri-la toiletry. The internet connection through LAN cable was fast and no login was required. On the other hand, the bed was worn off and not comfortable, the windows were dirty and the breakfast was average.

Helpful?
Thank Lau_traveller
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Lau_traveller, I am sorry to hear that we could not impress you. Thank you for sharing with us your comments. Please be assured that we have shared your observations with the concerned department heads. We striving towards continues improvements and you feedback helps us to improve. We hope to have another chance to welcome you back and to offer... More 

Harbin, China
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I really like this hotel, not only because its hospitality but also its facilities. There are three different restaurants on the first floor, a gym with swimming pool and chi spa on the third floor. The people at Shangrila are really nice and helpful. They serve you as much as they could. I do feel it is not a hotel... More 

Helpful?
Thank wangliwangli
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear wangliwangli, Thank you for choosing shangri-la Xi’an and taking your time to share this compliments. I am much delighted to hear that we were able to surpass your expectations and had provided you exceptional service during your stay. Your recognition will be shared to our guest relationship officer Selina and rest of team. It’s definitely a great encouragement to... More 

Los Angeles, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Sadly this hotel needs updating very quickly before it becomes a disappointment to the discerning....the bathrooms are only just acceptable ...the cosmetics they put in are half good products mixed with other cheapest unbranded rubbish. but the bedroom carpet where it meets the stone floor is uneven and you can easily slice off part of your toe. The ground floor... More 

Helpful?
Thank gb12016
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear gb12016, Thank you for staying at Shangri-La Xi’an, and for taking your time to send us your review. I am sorry to hear, that your recent stay did not meet your expectation. I will personally ensure necessary improvements will be made. May I ask you to contact me directly at markus.christ@shangri-la.com to give me the opportunity to make up... More 

Baltimore, Maryland
Level Contributor
571 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 stars Reviewed 1 week ago

A luxury hotel in a growing neighborhood. We stayed on the club level and the service was first rate. The rooms were fresh and large and the service very attentive. Everything is modern here. They have multiple restaurants in house including Chinese, Thai, and international. We enjoyed the Thai.

Helpful?
Thank Richard J
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Richard J, Thank you for stay at Horizon Club of Shangri-la, Xi’an. We always strive to make every guest feel at home and we are thrilled to hear that our attentive service contributed a comfortable stay experience to you. Hearing that you enjoyed our Thai restaurant also gave us tremendous pleasure. Thank you again for your feedback and we... More 

Toronto, Ontario
1 review
5 of 5 stars Reviewed 2 weeks ago

No shuttle bus to centre of town as advertized, as the hotel was outside the city walls that was of high priority for us.Expensive and inconvenient taking taxi every time.That was a deciding feature in choosing this hotel.The hotel chain of Shangri La is in every sense a happy choice for us, other than the shuttle bus having been discontinued,... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank acalela
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear acalela, (Mr. Tasic) I appreciated for taking your valuable time for your feedback. Thank you for highlighting the problem with the shuttle bus. We will ensure to improve this to prevent the same problem in the future. Your comments have been shared with our team and the corrective action has been taken. We truly value your continuous support and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe, hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 

Additional Information about Shangri-La Hotel,Xian

Address: NO. 38B Keji Road, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Price Range: $122 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
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Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#3 Luxury Hotel in Xi'an
#3 Spa Hotel in Xi'an
#5 Family Hotel in Xi'an
#40 Best Value Hotel in Xi'an
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