We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Shangri-La Hotel,Xian

#3 of 2,328 Hotels in Xi'an
Certificate of Excellence
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Shangri-La Hotel,Xian
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

1,160 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 462: English reviews
Iowa City, Iowa
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I visited Xi'an, an old and mysterious city in NW of China, a few weeks ago. It's the first time we've been there. We were expecting a old city with shabby streets and rough hotel before we landed in Xi'an airport. But all what we saw after that surprised us entirely. A beautiful, clean and organized city... More 

Review collected in partnership with Shangri La Hotels

Helpful?
Thank tltl712016
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I always went to lobbylounge have beers when I stay in the shangri-la hotel there has very beautiful music and very lovely staff, because they got "hoppy hour "promotion and I can got two beers just pay for one.

Helpful?
Thank Stafenstafenstafen
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The service by all the staff members in the hotel was one of the best services I have experienced. Right away when checking into the hotel, my colleagues and myself were checked in with smiles and a positive attitude by Carrie Kang. She helped all us get checked in and made sure that we could contact her for any help,... More 

Helpful?
Thank Jonathan H
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Jonathan H, Thank you for your support and kind compliments. I am very glad to hear that your stay has been satisfactory and memorable, especially with check in experience and impressed by many friendly staffs that we are proud to work with. Thank you once again for choosing to stay with us. My team and I, look forward to... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here five nights on business. Pick up from the airport was excellent, greeted by Angel who was very knowledgeable and helpful. Hotel is opulent with great amenities. Angel was always available to answer questions and made the stay even more enjoyable. First class service!

Helpful?
Thank Paul W
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Paul W, Thank you for choosing to stay with us for your business trip. It is indeed an honor to receive your compliments. I will make sure our Events, Banquet and 1515 WEST Bar team are commended for their effort in making a difference to your stay. We look forward to welcoming you again, in the very near future.... More 

Muscat, Masqat, Oman
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel is located on a very good street full of malls. The hotel is beautiful with good restaurants and great service. The concierge is very helpful and was great during our stay. The rooms are not that spacious but it does the job. House keeping are sooo friendly and very helpful.

Helpful?
Thank Rana D
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Rana D, First and foremost, thank you for your great support and patronage to the Shangri-La Hotel Xian. I would like to thank you very much for taking your valuable time to share this review with us. Your gracious comments for our friendly staffs have been shared with the entire team which will be very proud to hear. We... More 

Shanghai, China
1 review
5 of 5 stars Reviewed 1 week ago

We had flight delay and reached the hotel at almost mid-night. Both me and colleague were feeling terrible as the flight delay had ruined all our day. However, when we got to the reception, the beautiful young girl Gloria Fu was so lovely that he smile infected us. My colleague from England commented that though he has stayed in so... More 

Helpful?
Thank leekuanlun
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear leekuanlun, We are thrilled to receive your review and to hear that you had such a positive experience at Shangri-La Hotel, Xi'an. I will share your comments with Gloria personally, our shining star here in the hotel. I am sure she will be more than delighted to receive your positive comment. Thank you again for sharing with us your... More 

Xi'an
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Great hotel with very friendly staff. Reasonable price with welcome fruit and flower. Well appointed facility and clean room. Most importantly the staff are very friendly and helpful in every single interaction.

Helpful?
Thank lelellx
Palo Alto, California
1 review
5 of 5 stars Reviewed 1 week ago

The location is great, the hotel is close to the middle of the city and taxi's are easy to find for getting around and Uber works as well. The subway station is also near by plus bus stops. The hotel itself is very beautiful and has a nice mix of scenery and nature, even though it is close to the... More 

Helpful?
Thank seandaniel1987
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear seandaniel1987, We are thrilled to receive your review and to hear that you had such a positive experience at Shangri-La Hotel, Xi'an. I will be sure to share your comments with Angel as she will greatly appreciate. Our friendly staff are shinning stars and have genuine interest and passion in delighting our guests visiting this historical city. Thank you... More 

Muscat, Oman
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the hotel for 3 day. It a nice hotel but the staff need to improve their English. The rooms are comfortable nothing to special. The toilet in the room are small. The breakfast had a large selection of things from all around the world. They have a good Chines restaurant and and Ok Thai restaurant.

Helpful?
Thank Ammar A
Darwin, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After an eight hour flight delay it was a pleasure to checkin at 5am at have the late arrival taken into account on the final bill. Service is excellent and breakfast choice is very very good. Conference facilities were well organised.

Helpful?
Thank dguppy
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear dguppy, Thank you for choosing the Shangri-la Hotel Xian for your recent stay in the ancient city. I am glad to hear that you enjoyed your stay with us and satisfied with the hotel services and facilities. At the Shangri-La Hotel Xi'an, we are all looking forward to welcoming you back with us should your travels take you back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

220 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (181)
Viewed
Dining (17)
Viewed
Family/Play Areas (2)
Viewed
Hotel & Grounds (26)
Viewed
Room/Suite (36)
Viewed
Bathroom (13)
Viewed
View from Room (7)
Viewed
Pool/Beach Area (2)
Viewed
Other (78)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Dining (11)
Viewed
Business Center/Function Rooms (1)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (5)
Viewed
Pool/Beach Area (1)
Viewed
Other (15)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Xi'an hotels
4.0 mi away
Wyndham Grand Xian South
Wyndham Grand Xian South
#1 of 2,328 in Xi'an
5.0 of 5 stars 288 reviews
4.4 mi away
Hilton Xi'an
Hilton Xi'an
#5 of 2,328 in Xi'an
4.5 of 5 stars 881 reviews
4.0 mi away
The Westin Xian
The Westin Xian
#4 of 2,328 in Xi'an
4.5 of 5 stars 496 reviews
Show Prices
Show Prices
Show Prices
4.1 mi away
Sofitel Xian on Renmin Square
5.1 mi away
Gran Melia Xi'an
Gran Melia Xi'an
#2 of 2,328 in Xi'an
5.0 of 5 stars 280 reviews
6.0 mi away
Shangri-La Golden Flower Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe, hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 

Additional Information about Shangri-La Hotel,Xian

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Price Range: $119 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hotwire, Priceline, Ctrip TA, HotelTravel.com, Expedia, Odigeo, Agoda and Travelocity so you can book your Shangri-La Hotel,Xian reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#3 Spa Hotel in Xi'an
#3 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#40 Best Value Hotel in Xi'an
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay