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Sofitel Xian on Renmin Square

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#7 of 2,461 Hotels in Xi'an
Certificate of Excellence
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Sofitel Xian on Renmin Square
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2,189 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Xian on Renmin Square
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Showing 1,405: English reviews
Reviewed 3 weeks ago via mobile

We arrived here after staying in fairmont peace hotel in Shanghai. Don't know how they can say it is 5 stars. The rooms are in need of much renovations. There is mold in the bathroom and a tired small room. The lobby was nice and piano music pleasant. I would not choose this hotel again.

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Helpful?
Thank Cathy S
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Cathy S, Bonjour. Thank you for choosing Sofitel Xian on Renmin Square during your recent visit to the city and taking the time to share your experience with us. I'm sorry that the stay didn't meet your expectation. Our rooms and suites vary from 36 to 110 square meters, and the bathroom status you commented is not usual to...

Kuala Lumpur, Malaysia
Reviewed 4 weeks ago

Stayed here for one night. This is a 5 star Hotel and was situated within the city walls and was fairly close to some of the major Xi'an attractions (but obviously not the Terracotta Army). Rooms were clean, large and had everything expected of a 5 star hotel, although we couldn't close the window having previously opened it (a minor...

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Helpful?
Thank MartinBaxter58
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear MartinBaxter58, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to read your feedback. I'm glad that you find the hotel location convenient. For your kind information, bus to Terracotta Army is available at the train station which is 2km...

Sacramento, California
Reviewed 4 weeks ago

Walking distance to the main attractions, about 20-25 minutes by foot to the Bell Tower, Drum Tower and Muslim Quarters. But after shopping, eating and sightseeing during the entire day, returning to the hotel seemed a lot farther. We had breakfast at the hotel during our first day. There were plenty of food to choose from. If there was something...

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Helpful?
Thank Oscar P
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Oscar P, Bonjour. Thank you for choosing Sofitel Xi’an during your last trip to the city and thank you for sharing with us your experience. I apologize for the shortcoming regarding your dining experience at Azur restaurant. We take your comments seriously in order to rectify our actions and improve our service. The problem encountered is not in line...

Montreal, Quebec, Canada
Reviewed 5 weeks ago via mobile

The entrance hall is beautiful and elegance and the reception is courteous and effective. Our upgraded room had a vase resembling a stork ensconced in a glass enclosure; very elegant. The room is not huge or does not feel that big because of the California king bed. A nice work station and adequate bathroom round out a very nice room....

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Helpful?
Thank 432JamesD
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear 432JamesD, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. Please accept my apology for the coffee service, and thank you for bringing it to my attention. Please be rest assured that we will do our utmost for improvement. I also pay high attention to your comment on Le...

Reviewed November 4, 2016

Concierge Leo is a great asset to this hotel. He is totally unflappable and goes out of his way to give assistance and advice. He recommended Cyclist restaurant which is right beside the staff entrance to the hotel. It gave us a quiet respite from the local eating places. Leo organised a taxi for our trip to the terracotta warriors...

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Helpful?
Thank Lesley A
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Lesley A, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. I instantly shared your encouraging comments with Leo and the rest of the team. We are all greatly motivated and truly grateful for your recognition. It also gives us great pleasure to know that you enjoy...

Brisbane
Reviewed November 4, 2016

The Sofitel Xian is situated in the private Renman square complex which houses this hotel and its Mercure and Grand Mercure cousins in a delightful garden and fountain environment. The location is excellent, surrounded by extensive shopping and dining outlets. As it is situated within the old city walls, visiting the Muslim quarter and other old city sites is an...

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1Thank Tycon
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Tycon, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. I'm glad that you enjoy the convenient location and stunning vibe of the hotel, it give us more pleasure and encouragement to read your recognition to our ambassadors. Thank you very much. We look forward to welcoming...

Horsham
Reviewed November 3, 2016

Stopped off two nights for a visit to the Terracotta Warriors (of course!) This is a nice modern hotel but we struggled with some aspects: - prices in the restaurant were very high and - like-for-like compared with another PRC Sofitel - seemed to be somewhat inflated e.g. a carbonara was CNY105 but in the Sofitel Chengdu, exactly the same...

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Helpful?
Thank Mick V
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Mick V, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. We are encouraged by your recognition, and pay high attention to your comments on breakfast food temperature, lighting in room, and wifi. I apologize for any inconvenience and discomfort caused, and we will do our utmost for appropriate...

Chicago, Illinois
Reviewed November 2, 2016

Very comfortable, convenient hotel. Impressive room sizes, excellent breakfast buffet. We had a two room suite with adjoining rooms which was very convenient. One room had a coffee maker, the other did not which we missed.

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Helpful?
Thank howard0490
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear howard0490, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us a lot of pleasure and encouragement to know that you are satisfied with your recent stay. Thank you for your recognition. Look forward to welcoming you again in the near future. Yours sincerely, Rudy...

Sydney, Australia
Reviewed October 31, 2016

Hotel was very comfortable and the rooms were large and well-appointed. Nothing was too much trouble for the staff. The hotel was well-located for muslim quarter and the dining was equally good on the eastern side.

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Helpful?
Thank pvandeven
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear pvandeven, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. We are very glad and encouraged to know that you've enjoyed your recent stay with us. Sincerely thank you for your recognition and motivation. We look forward to welcoming you again in the near future. Yours sincerely,...

Newbury, United Kingdom
Reviewed October 26, 2016 via mobile

We stayed here for two very pleasant nights on our tour. The room was good, large and well equipped and the bed was very comfortable. Separate bath and shower and a nice selection of toiletries, including a loofah pad! Breakfast was very good, as was the evening meal buffet selection. The only minor problem was knowing where everything was, as...

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Helpful?
Thank Maria P
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Maria P, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Thank you very much for your recognition and encouragement. Your comment on finding the food items is noted and shared with our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
The majestic Sofitel Xian On Renmin Square locates right in the heart of its walled city. It is in the hotel complex of beautifully landscaped gardens stand a series of historical buildings of Sino-Russian architecture echoing more than 50 years of history. The 414 spacious guestrooms equipped with ultra-modern conveniences - the exclusive Sofitel's MY BED, rainforest shower, complimentary wireless Internet access. For the busy executive traveller requiring extra efficiency, the Club Sofitel has 56 rooms and suites with upgraded facilities, services and exclusive benefits. Azur delights with fresh, savory Mediterranean dishes and European specialties. At the Casablanca, experience authentic Moroccan dishes. Koi, our Japanese Restaurant is the very best in Japanese cuisine with an elegant atmosphere. Le Chinois is the most prestigious Cantonese restaurant in the city. Bar Bambu is the lobby bar with romantic live music, and you can also enjoy the international music our Habana Club of finest wine and cigars. ... more   less 

Additional Information about Sofitel Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Price Range: $94 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Xian on Renmin Square 5*
Number of rooms: 414
Reservation Options:
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Also Known As:
Sofitel Xian On Renmin Square Hotel Xi`An
Sofitel Xi An
Accor Xi An
Xi'an Sofitel
Sofitel Xian On Renmin Square China/Shaanxi
Hotel Style:
#4 Family Hotel in Xi'an
#4 Business Hotel in Xi'an
#5 Romantic Hotel in Xi'an
#7 Luxury Hotel in Xi'an
#34 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travelers have asked, with answers from Sofitel Xian on Renmin Square staff and other travelers.
4 questions
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Chicago, Illinois
3 months ago
Chapel Hill, North Carolina

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Questions? Get answers from Sofitel Xian on Renmin Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you want a view, you need to be above the 3rd floor.”
 of 5 bubbles PARROT57, 1 week ago | Read review
“Ask for a room that faces towards the Soffitel Legends hotel as it is a nice view and quiet.”
 of 5 bubbles jennyginger, 2 weeks ago | Read review
“Room on eighth floor provided a great view”
 of 5 bubbles KazzR64, 3 weeks ago | Read review
“Higher floors obviously hav the best views, smoking rooms were available.”
 of 5 bubbles MartinBaxter58, 4 weeks ago | Read review
“Request non-smoking.”
 of 5 bubbles imantsa2016, Nov 4, 2016 | Read review
5 of 5
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