Sofitel Xian on Renmin Square
No.319 Dongxin Street, Xincheng District, Xi'an 710004 China
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About
#22 of 1,454 hotels in Xi'an
Location
4.3
Cleanliness
4.5
Service
4.3
Value
4.1
Sofitel Xian on Renmin Square is located right in the heart of the city wall, 45 minutes to Xian Xianyang International Airport and 10 minutes to Xian Railway Station. 178 full range of spacious and well-appointed rooms, suites and apartments equipped wit h ultra-modern conveniences, the exclusive Sofitel MyBed, a rainforest shower, WiFi and broadband Internet access all well placed amidst plush interiors.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Concierge
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Chinese
Location
No.319 Dongxin Street, Xincheng District, Xi'an 710004 China
Name/address in local language
Sofitel Xian on Renmin Square
Getting there
Somewhat walkable
Grade: 66 out of 100
66
Xianyang Airport
16.6 mi•
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Rental Cars
129 Restaurants
within 0.75 miles
3626Reviews12Q+A100Room tips
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MC_Atlanta wrote a review Nov 2023
Washington DC, District of Columbia55 contributions85 helpful votes
A great hotel inside the old city wall. The location was really nice. We stayed two nights there in a junior suite on vacation. The room was large and comfortable, but somewhat dated. Breakfast was good and par for the course for that class hotel in China. The check in experience was somewhat awkward and irritating. Although I booked through Accorhotels website the room with breakfast, the person at the reception insisted that breakfast was not included. I had to open the reservation confirmation email from Accorhotels to show her proof that breakfast was included. That was a strange experience, the fact that their system did not show that breakfast was included with the reservation!
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Their system in not connected to the Accorhotels. So, bring a print out of the reservation...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vlad Burazor, General Manager at Sofitel Xian on Renmin Square
Responded 4 weeks ago
Dear GRAMATAN30, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. Please allow me to apologize for the arrival experience. I have talked with relevant departments for our future improvement. At the same time, thank you for your recogntion to other aspects of the stay. It is our tireless pursuit to strive for excellent hotel experience for our guests, and our dedication and efforts will never stop. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Vlad Burazor General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Business hotel on the eastern side of central Xi’an, set in a little enclave of smart conference hotels. We stayed in club rooms on the third floor. These were spacious and well equipped, but rather tired in decor and slightly old-fashioned. Served us perfectly well, but had no views and slightly low ceilings. It felt like this part of the hotel had needed some redecoration for a number of years. The common areas are rather smarter, in a four-star business hotel style. A reasonable pool and gym. Japanese restaurant which serves really pretty good Japanese food and has friendly and professional staff. The highlight for us was the Azur western-style restaurant: see our separate review. The best thing about this hotel is the staff: thoroughly professional, very helpful and friendly. a really nice team. If you can score, a good price at this hotel, then go for it. It’s not a bad place to stay.…
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vlad Burazor, General Manager at Sofitel Xian on Renmin Square
Responded Sep 11, 2023
Dear James, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you are satisfied with hotel service and dining experinece. Thank you very much for your recognition and motivation. At the same time, I also pay high attention to your comments on room, and please be rest assured that our efforts will never stop. Once again, thank you for your review. We will keep up our dedication, and look forward to having the opportunity to welcome you again in the future. Yours sincerely, Vlad Burazor General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the worst 5 star I have ever been to. I'm not sure why it's called a 5 star. It is rather a 2.5 star. This is only because the staff were very nice and helpful. The building and facilities are very old and tired. Room quality is abysmal with patch and paint work very visible. It smelt badly and the toilet was in a very poor state with instructions on how to flush it. I could see dirt up the ceiling, lying down from my bed. It was an unbelievably poor experience and I had to leave after one night and cut short my 5 night stay to find a better place to lay my head. I chose Sofitel because I have been to other Sofitel hotels and know the quality they provide. Unfortunately I had just arrived from one 5 star hotel and this felt like a nightmare. If you plan to visit the Sofitel at Renmin Square in Xi'an, then think again. If you just want somewhere with a good location and don't care about 5 star services then ignore this review.…
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sam Gu, Other at Sofitel Xian on Renmin Square
Responded Jul 28, 2021
Dear guest, Thank you for providing us with the gift of feedback. I'm sorry to know that the stay didn't meet your expectation. Our efforts in striving for excellent hotel experience will never stop, and we will continue and enhance our efforts in all areas such as service, cleanliness, F&B, maintenance, safety etc. Wish you all the very best. Kind regards, Sam Gu Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent service and very nice people from all the stuff at 11 floor sofitel in special Jennifer for be friendly with us. FOOD AND drinks very good quality, room very clean, I will back for sure. Location perfect.
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Review collected in partnership with 单个酒店
Date of stay: July 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Excellent service from the staff on 11th flour. First time to Sofitel Xi’an renmin square, nice start of our trip to Xi,an. Late checkin in but warm welcome. Room upgrade, free access to the execute lounge
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Review collected in partnership with 单个酒店
Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Good hotel in a very central part of Xian and close to all attractions within the city wall. Nice big room with a good view of the city. Good breakfast and friendly staff. However, a few things could have been better : (1) Our room was generally quite warm. Indeed the weather outside was between 34-37 degrees centigrade, but we noticed the room quite warm also in the evening/night. Maybe there was something wrong with the a/c system (2) Breakfast...I would expect a hotel like Sofitel to have fresh juices for breakfast. There was only one fresh juice (cucumber)...the rest packet type juice. I would also expect that arriving for breakfast at 9.30 am would not mean that most of the dishes at the buffet breakfast would be empty. (3) We had club benefits during the stay. We did not use this except once for the so-called “high tea”. This was just drinks/tea/coffee and an extremely poor selection of tiny 2cm cakes (there were only a handful of these), biscuits and some fruit. If this was “high tea” then I cannot imagine what “low tea” would have been :) So, all in all, good stay....but I expected much better at a Sofitel…
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sam Gu, Other at Sofitel Xian on Renmin Square
Responded Jul 15, 2021
Dear guest, Thank you for providing us with the gift of feedback. We are sorry to know that the stay didn't meet your expectation. Please allow me to explain that the Happy Hour, which is provided in Club Sofitel from 17:30 to 19:30 daily, includes hot and cold dishes, snacks, fruits, drinks including alcoholic drinks. I will look into your comments on AC and breakfast, and please be rest assured that our efforts in striving for excellent hotel experience for our guests will never stop. Yours sincerely, Sam Gu Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was great and comfortable. The food from room service very good. The staff were kind and helpful and spoke good English. Great to walk within the city walls from. Willing to help book tours for the Terracotta Army and other sites in xian.
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Date of stay: April 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sam Gu, Other at Sofitel Xian on Renmin Square
Responded Apr 11, 2021
Dear Guest, Thank you for choosing Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us, and we are deeply grateful for your recognition and encouragement. Our efforts in striving for excellent hotel experience for our guests will never stop, and we look forward to serving you again in the near future. Your sincerely, Sam Gu Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife & I stayed in Sofitel Xi'An for 2 nights. The hotel provided a nice Sofitel level service and made us feel comfortable during the stay. And, what is more important, we lost our wedding rings in room by mistake and realized it after check-out. Bad feeling! We tried to contact Sofitel and look for help. The staff in hotel was so great that house keepers'd found it and submitted to hotel already! What a excellent team Sofitel have in Xi'an! Thank you Sofitel Xi'an.
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Date of stay: October 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I had a buffet breakfast here last week and it was amazing! Wide variety of scrambled eggs, fried eggs, omelets, fruit in syrup, dried fruit, fresh fruit, juice, milk, chocolate coffee, yogurt, cheese, mortadella, salami, sausage and many other from French cuisine such as croissant also specialties from Chinese cuisine like noodles, vegetables, pudding and deserts. The temptation came and of course I try a bit of everything! The service was impeccable with a great team of staff to serve guests very well! My experience was the best possible! Congratulations Sofitel breakfast team. It's a great breakfast!
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Date of stay: October 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed here 5 nights. Nice location downtown in a posh 4 hotel complex. We (2 adults, 1 teenager) were upgraded to a two bedroom suite - thank you! Comfortable accommodation, a little jaded, well stocked minibar, good breakfast (my Chinese partner not so impressed), disappointing dinner buffet, good Chinese restaurant opposite. Service was attentive, if sometimes a little amateur but always with good intent and some nice touches. Public areas lacked atmosphere but that is now typical post-COVID.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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PRICE RANGE
$67 - $86 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel xian on renmin square hotel xi`an, sofitel xi an, accor xi an, xi'an sofitel
LOCATION
ChinaShaanxiXi'anDowntown / Xincheng District
NUMBER OF ROOMS
178
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Claim Your ListingSOFITEL XIAN ON RENMIN SQUARE $102 ($̶1̶1̶3̶) - Updated 2023 Prices & Hotel Reviews - China/Shaanxi
Frequently Asked Questions about Sofitel Xian on Renmin Square
Which popular attractions are close to Sofitel Xian on Renmin Square?
Nearby attractions include Yongxing Fang (0.6 miles), Château de Coiffe Nivolle (0.7 miles), and Revolution Park (0.4 miles).
What are some of the property amenities at Sofitel Xian on Renmin Square?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Xian on Renmin Square?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Xian on Renmin Square?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Sofitel Xian on Renmin Square?
Yes, free parking is available to guests.
What are some restaurants close to Sofitel Xian on Renmin Square?
Conveniently located restaurants include Haidilao Hot Pot Cheng (Jiefang Road), Dolce Vita (Sofitel Legend Peoples Grand Hotel), and RenRen Ju (Ju Huayuan).
Are there opportunities to exercise at Sofitel Xian on Renmin Square?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Sofitel Xian on Renmin Square have airport transportation?
Yes, Sofitel Xian on Renmin Square offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Xian on Renmin Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Xian on Renmin Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Xian on Renmin Square?
The staff speaks multiple languages, including English and Chinese.