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Sofitel Xian on Renmin Square

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#6 of 2,355 Hotels in Xi'an
Certificate of Excellence
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2,126 Reviews from our TripAdvisor Community

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Showing 1,368: English reviews
Durango, Colorado
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The only thing that would have made my stay better was the hotel not losing my reservation. My reservation was booked through a tavel agent and the person who made reservation at the hotel lost it. I was lucky to get the last available room in the hotel. The reception staff apologized profusely and I spent the next 4 nights... More 

Helpful?
Thank funtraveler47
Saint John, New Brunswick, Canada
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for 2 nights in September and thought this was a great hotel. The service at check in and checkout was friendly and efficient. The lobby is very large and luxurious and the piano music very relaxing. The breakfast buffet selection and quality were amongst the best we encountered on our trip. Our room was quite large and well... More 

Helpful?
Thank brithea
London, United Kingdom
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Beware: this hotel charges roughly £8 GBP for a single bottle of Evian. The cost of extras here; beer, water, wine etc are absolutely outrageous and in general drags down the experience of staying here. The rooms are ok in a standard hotel room world wide sort of way, although our shower didn't really function very well, and the room... More 

Helpful?
Thank Matthew C
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. I pay high attention to your comments on the room defects, and thank you for bringing it to my attention. Please accept my sincere apology for this which is not in line with our usual standards. I... More 

Vancouver, Canada
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

First off this is a beautiful hotel, modern, clean, comfortable oh! and luxurious. We had a suite which was luxuriously appointed. With access to the executive lounge we enjoyed fabulously presented hors d'oeuvres and pastries not to mention some surprisingly good Chinese wine in a very relaxed setting. The buffet breakfast had one of the best selections we've seen. Now... More 

Helpful?
Thank aRocaFan
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. Your recognition, especially to our ambassadors, gives us great motivation and encouragement. Thank you. I have also personally shared your recognition and extended my appreciation to Patrick. We look forward to welcoming you again in the near... More 

Cupertino, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

A semi-hostile reception when we arrived as it appeared that they thought we might have the wrong hotel. They took 10 minutes to find our booking even though we had a confirmation number. The hotel service was effective but didn't feel friendly Hallways were dark and ceiling low. Room was clean and acceptable But location was good from Drum Tower,... More 

Helpful?
Thank Keith_LP95014
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. I pay high attention to your comment on the arrival experience, and would appreciate very much if we could have more details and information so that we could investigate further. Would you please contact me or our Guest Experience... More 

Kuala Lumpur, Malaysia
Level Contributor
134 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the property with my wife & 2 young kids for 7 nights. Fully paid the room charges before arrival to avoid any issues. But upon my arrival around 1am, I’m shocked to find that the hotel need to charge my credit card for deposit – kinda ‘normal’ procedure but personally think its kinda steep. Have asked the... More 

Helpful?
Thank sanyALGER
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. Please allow me to explain that the deposit is for any miscellaneous charge. I'm sorry for the misunderstanding on the fridge and any inconvenience caused. We will continue and enhance our efforts in the English language proficiency training of... More 

Level Contributor
173 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 stars Reviewed 1 week ago

Part of an Accor complex, in nice grounds. We stayed on the executive floor and the service was superb, extremely helpful and welcoming. Breakfast and evening drinks and food are offered and coffee and soft drinks during the day. It's a nice way to start and finish the day. We were upgraded and had a lovely spacious room which was... More 

Helpful?
Thank FromGB
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. Your recognition, especially to our Club Sofitel ambassadors, gives us a lot of motivation and encouragement. Thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager More 

Peterborough, United Kingdom
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

I liked this hotel from the first second i walked in. The staff were very courteous and helpful although we did have some language problems - more with pronunciations than meanings which did cause great hilarity. The rooms were clean and well laid out. a great deal of trouble had been taken with the decoration of the hotel which was... More 

Helpful?
Thank John S
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. I'm very glad to know that you find your recent stay satisfactory. I've shared your comments with the team, and we are all very motivated to do it even better. Thank you. Please accept my sincere apology... More 

Khon Kaen, Thailand
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Only stayed the night but was very comfortable and had a sound sleep. Checking in and out went smoothly and the breakfast was as enjoyable as the last time I had stayed at the Sofitel Xi'an. The room was nice and cool on my arrival, this is a pleasant change.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Andrew M
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying with us again and taking the time to share your experience with us. It gives us great joy and encouragement to read your comments. Thank you for your motivation. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager More 

Leek, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

An oasis of calm in the hustle and bustle of the city. Super to be upgraded to a suite. Glorious breakfast with load of choice. Outstanding service throughout our stay. Central position. Lots of places to visit and concierge very helpful.

Helpful?
Thank beverleyc59
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. What a pleasure to hear that you find your recent stay enjoyable and satisfaction. We are greatly encouraged and motivated, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The majestic Sofitel Xian On Renmin Square locates right in the heart of its walled city. It is in the hotel complex of beautifully landscaped gardens stand a series of historical buildings of Sino-Russian architecture echoing more than 50 years of history. The 414 spacious guestrooms equipped with ultra-modern conveniences - the exclusive Sofitel's MY BED, rainforest shower, complimentary wireless Internet access. For the busy executive traveller requiring extra efficiency, the Club Sofitel has 56 rooms and suites with upgraded facilities, services and exclusive benefits. Azur delights with fresh, savory Mediterranean dishes and European specialties. At the Casablanca, experience authentic Moroccan dishes. Koi, our Japanese Restaurant is the very best in Japanese cuisine with an elegant atmosphere. Le Chinois is the most prestigious Cantonese restaurant in the city. Bar Bambu is the lobby bar with romantic live music, and you can also enjoy the international music our Habana Club of finest wine and cigars. ... more   less 

Additional Information about Sofitel Xian on Renmin Square

Address: NO. 319 Dongxin Street, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Price Range: $95 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Xian on Renmin Square 5*
Number of rooms: 414
Reservation Options:
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Also Known As:
Sofitel Xian On Renmin Square Hotel Xi`An
Sofitel Xi An
Accor Xi An
Xi'an Sofitel
Sofitel Xian On Renmin Square China/Shaanxi
Hotel Style:
#4 Family Hotel in Xi'an
#4 Business Hotel in Xi'an
#5 Romantic Hotel in Xi'an
#6 Luxury Hotel in Xi'an
#42 Best Value Hotel in Xi'an
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