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Grand Mercure Xian on Renmin Square

#9 of 2,328 Hotels in Xi'an
Certificate of Excellence
No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Name/address in local language
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Grand Mercure Xian on Renmin Square
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760 Reviews from our TripAdvisor Community

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Showing 529: English reviews
Singapore
Level Contributor
133 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for 2 nights recently. Quite a distance from the airport but being in city centre made it nicely located. Check in was pretty fast, unfortunately they couldn't accommodate me for a double room, so sleeping on a twin was disappointing. I had to reinsert the room key-card multiple times before the light turns green, so i don't know if... More 

Helpful?
Thank R-borne
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Please accept my apology for the inconvenience caused by the lock. We are taking active actions for this isolated case. Aside from that, I am happy to know that you find your recent stay enjoyable. We... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We've been using cash in China, EXCEPT at hotel where we have to use a credit card. 24 hours after checking in to Grand Mecure, I received an email from Chase notifying me of possible fraudulent charge made online. It was a $460 charge on bestbuy.com which they cannot tell where the charge was made. The charge was declined (based... More 

Helpful?
1 Thank Amy G
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and sharing your experience with us. Please be kindly advised that in all transaction slips, only the first 6 digits and the last 4 digits of credit card number are shown, and the rest 6 digits in between are shown as *, for protection purpose. Thus,... More 

Vadodara, India
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Travelled to Xian with my wife and 19 month old daughter and overall we were happy with our experience at the Grand Mercure. The positives: Quiet and clean, good value for money, good options for breakfast, overall complex is nice (includes the Sofitel whose pool you can use). The negatives: mixed level of English at the front desk, rooms are... More 

Helpful?
1 Thank Matt D
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and providing us with the gift of feedback. We thank you for your recognition as it gives us a lot of motivation to continue to do it even better. I've also personally thanked Jim for his good job. At the same time, your comments on the... More 

Boston, Massachusetts
Level Contributor
7 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We arrived by train from Beijing with only 1 day. Checking In was great even got a drink in the bar. They organised a taxi to the terracotta warriors very cheap but excellent. They have a great trick where they got to a place where English speaking guides hang around. The guide then spends 2 hours taking you around the... More 

Helpful?
Thank JMSKNR
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. How wonderful it is to hear that you find your recent stay a pleasant and enjoyable one! We will definitely continue to do it even better! We look forward to welcoming you again in the near... More 

Christchurch, New Zealand
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When we went to check in we found that our room had a double bed instead of two singles. The receptionist was very apologetic and because of their mistake we were upgraded to a suite which was a lovely room. The only thing was that there was only one bed. We were told that a folding bed would be brought... More 

Helpful?
Thank tjg1973
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm glad that you and your dad had a wonderful stay during your recent visit to Xi'an. Your comment on the lighting has been noticed and will be considered in future renovation. And yes, there were... More 

New York City, New York
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Accor property is located right by the Sofitel which is also an Accor Group Hotel. The prices for the Mercure were about 15% less than the Sofitel. The decor of the Mercure is sort of Old style Russian whereas the Sofitel is modern-day. Ok, here's the deal with this Mercure: First, the good. The breakfast selection, service & quality... More 

Helpful?
Thank howardxp1
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and providing us with the gift of feedback. We very much appreciate for your recognition on breakfast, room service and housekeeping etc. This motivates us greatly to continue to do it even better. At the same time, we thank you for your comments on the areas... More 

Huntington, New York
Level Contributor
111 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Located in gated area behind other hotel this is very serene. Great for quiet rest. Really nice place with nice sized rooms. Walking distance to muslim quarter. Would definitely recommend this place. Good breakfast and wifi worked well

Helpful?
Thank MJMaher
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm glad to hear that you find your recent stay a pleasant one. Your recognition motivates us greatly to continue to do it even better. We look forward to welcoming you again in the near future.... More 

Perth, Australia
Level Contributor
149 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our 4 nights, good large room and nice breakfast. Building is nice as is the whole complex of all the Accor hotels. Very quiet, about 15 minutes walk to Muslim quarter. Good price for 4 star hotel.

Helpful?
Thank Peter_Clare_50
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm glad to hear that you find your recent stay pleasant, we will continue to do it even better. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager More 

United Kingdom
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had a great stay for 2 nights, the hotel was comfortable, agree with other reviewers that the complex of hotels is useful as we had breakfast in the opposite Sofitel. I would highly recommend getting the hand pulled noodles for breakfast and skipping the western one. Hotel staff were helpful when we arrived earlier than our group and got us... More 

Helpful?
Thank bethzhang
Melbourne, Australia
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago

In a fascinating complex of the full range of Accor hotels, we were happy with our stay here. The Grand Mercure was an older style buiding, but our "suite" was surprisingly large and comfortable, whilst not outrageously expensive. The big benefit was the variety of the Accor complex, which included a Sofitel and an almost decadent and charming Sofitel Legend... More 

Helpful?
Thank Roger L
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Guest, Bonjour! Thank you for staying at Grand Mercure Xi'an on Renmin Square and taking the time to share your experience with us. Your recognition, especially on the helpfulness and attentiveness of our ambassadors, encourages us greatly and we truly appreciate it. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 

Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Price Range: $76 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Xian on Renmin Square 5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#8 Spa Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#9 Luxury Hotel in Xi'an
#11 Business Hotel in Xi'an
#11 Family Hotel in Xi'an
#24 Best Value Hotel in Xi'an
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