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Sheraton Xi'an Hotel

No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
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749 Reviews from our TripAdvisor Community

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Showing 236: English reviews
Hobart, Australia
Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 5, 2016 via mobile

Staff very friendly. Atmosphere was great. Very clean rooms and wide range of food in the buffet. Entertainment was provided of a night in the buffet & lounge. Public toilets in foyer where average. Staff very welcoming and also keen to assist. English speaking staff available.

Helpful?
Thank jamesrobertedward
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

West Sussex, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 22, 2016 via mobile

This is a good base and located outside city centre but with access to airport, metro and all places of interest. Good restaurants in hotel as well as bar meals. Rooms are well appointed. Only negative is that you may have to queue for breakfast if there are a lot of your parties staying.

Helpful?
Thank AER53
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated.I have already shared your comments with the concern department.Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time.... More 

Pune, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 15, 2016

Spacious hotel with good interiors. Polite English speaking staff. Excellent service. Helped us by arranging vegetarian dishes. Suitable for business as well as personal trips. Located conveniently. Easy access to market. Cabs available easily.

Helpful?
Thank Rajeev_Palsule
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Phoenix, Arizona
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 4, 2016

The main entrance was amazing, but when we arrived very loud due to singing in the bar. I was with a tour group of 14 people and the front desk was fast at checking all of us in. There was no meeting area though for us in the mornings, just a lobby. The breakfast was OK, not much western food.... More 

Helpful?
Thank cllphx
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. I have already share your comments with the... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 21, 2016

I am a frequent visitor to Xi'an and typically stay at the Sheraton. Three things really stand out: the fitness center, the swimming pool, and the local neighborhood. The fitness center is the largest and best equipped I have found. It has a good set of cardio and weight machines, free weights, and a Smith machine. It even has a... More 

Helpful?
Thank Doug R
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Wichita, KS
Level Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed February 24, 2016

Stayed 5 nights in January 2016 for business meetings with local officials. This is the only western hotel in this part of the city, and was recommended both by my company and by our local contacts. Room claimed to have been recently remodeled, but it was hard to tell. Dark woods and dark carpets combined with dim lighting did not... More 

Helpful?
Thank 2FlyingYorkies
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest,Thank you for taking your time to let us know of the bad experience you encountered during your stay here and we appreciate your valuable feedback about our shortcoming. We are truly disappointed to find out of your bad experience and the inconvenience caused to you during your stay here. We offer our sincere and humble apologies for the... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 13, 2016

Overall, it was an enjoyable experience. The service is generally superb and they're very helpful in directing you in how to get to places and what to do. The one place they failed me at was the pool. You NEED to buy a swimming cap in order to swim...Also, the hot tub wasn't working. Seemed like they didnt really care... More 

Helpful?
Thank Callum A
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest Thank you for staying in Sheraton Xian Hotel and taking time to share your experience with us. Thank you for taking time to share your experience. Sheraton Xian Hotel as the first international 5-star hotel in North-West China is always working on improving hotel facilities. Please accept our sincere appologize for any services shortfalls and also we will... More 

Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 8, 2016

Service is good, especially the swimming pool. Not suggest the hotel F&B, could have lunch or dinner in the restaurant which is near Sheraton,called Xi'An Restaurant. BTW, don't trust the taxi in front of the hotel. Try not to book the flight in early morning, the taxi driver will raise up their price to take you to the airport.

Helpful?
1 Thank YANWAN H
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Melbourne, Australia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 6, 2016

We stayed at the Hotel for several days and found the hotel in a good location. The room we had was very large but the furniture was fairly old. The beds were very high which I found difficult at times.(I am 5ft,1) but they are very comfortable.Langauge can be a issue I found when asking for fresh milk from room... More 

Helpful?
Thank Robyn S
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Thank you for taking your time to let us know of the bad experience you encountered during your stay here and we appreciate your valuable feedback about our shortcoming. We are truly disappointed to find out of your bad experience and the inconvenience caused to you during your stay here. We offer our sincere and humble apologies for the issues... More 

Zhuhai, China
Level Contributor
90 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed December 22, 2015

This hotel has been around a long time, its has under gone a refurb in recent times. I liked the rooms alot,very spacious (suite) and not typical layout, it didn't have a hotel room felling to it which was nice As its an old property there was a old musky smell in the corridors but nitin the rooms or other... More 

Helpful?
1 Thank travel_enhancement
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Location: China > Shaanxi > Xi'an
Price Range: $85 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Number of rooms: 365
Reservation Options:
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton
Hotel Style:
#10 Family Hotel in Xi'an
#12 Spa Hotel in Xi'an
#20 Luxury Hotel in Xi'an
#31 Best Value Hotel in Xi'an
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