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Sheraton Xi'an Hotel

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773 Reviews from our TripAdvisor Community

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Showing 253: English reviews
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Singapore, Singapore
Reviewed 4 days ago NEWvia mobile

Was on a business trip for 1 night this trip though; the lounge's service level was excellent once again. No.doubt and has demonstrated more than three times over.my stays in the last one year. Polite, caring and more.importantly, deliver what they.committed unlike other hotel. One employee in the hotel I must give credit to is YANG Bin. He is always...

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Thank sprint0929
Atlanta
Reviewed 3 weeks ago

We stayed at this Sheraton for a few nights as part of a tour of China. The check in process was quick despite the large number of people in our group. The staff is friendly and is eager to help. The room is clean and nicely decorated. The breakfast had lots of choices, including Chinese and Western items which was...

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Helpful?
Thank Larisa
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Reviewed January 20, 2017

I've been to this hotel quite a lot. Staff is really nice, the hotel's rooms are under renovation which makes it sometimes noisy. Ask when you check in for a renovated room. Even if non smoking room, it can smell cigarette. Lounge is nice. Buffet dinner is a bit expensive but you have a large choice of food and drinks....

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Helpful?
Thank Gavinouff
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you and we are glad to see you had a nice trip in Xian and Shertaon Xian Hotel. We had over 20 years history and we are keeping improve the facilities year by year. we would like to recommend...

Sheffield, United Kingdom
Reviewed January 15, 2017

I stayed 3 nights here on a business trip. The hotel is well located, with a metro station and many restaurants in the vicinity. The breakfasts are good, with plenty of room and choice although the coffee was quite poor. The gym is small but well-equipped, and there is a reasonable swimming pool (remember to take a swimming cap!). The...

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Helpful?
Thank Pete M
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you and we are glad to see you had a nice trip in Xian and Shertaon Xian Hotel. I had dealt your concerns with our related departments and managers, the action for improving it had been taken. We had...

Shanghai, China
Reviewed January 5, 2017

Location is not far from the central area.This is an old hotel. The room is not innovative, but staff provide warm hospitality. always give quick response. The breakfast is yummy. I will recommend others to stay with.

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Helpful?
Thank Patrick M
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

London, England
Reviewed December 16, 2016

Location Located fairy near to the main central area of Xian, but just outside of the city wall. To get to say the main city temples it is 2-3km away, whilst the main airport is around 45 minutes drive away Room The SPG preferred room on the 16th floor was clean and cosy but somewhat dull and dated for their...

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Helpful?
Thank docdot
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you and we are glad to see you had a nice trip in Xian and Shertaon Xian Hotel. We had over 20 years history and we are keeping improve the facilities year by year. we would like to recommend...

Zurich, Switzerland
Reviewed December 15, 2016

I'm like most people who only write reviews if the experience was either really bad or really good, in this case, excellent. I have just returned from a business trip to Xian and I stayed in this hotel for over 2 months. Its not easy to give a fair review of anything from a one night stay but a couple...

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Thank Handles1973
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Reviewed November 23, 2016

My daughter and I enjoyed a three night stay at this hotel as part of our tour of China. The rooms were comfortable and well appointed and the breakfast was outstanding - the best we enjoyed in China. Highly recommended.

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Thank Jump8
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Kuala Lumpur, Malaysia
Reviewed November 10, 2016

I was in Xi'an with my brother recently on the 22nd of October 2016. This was our first stop for a series of Sheraton stays in several places in China. We booked one night. The hotel was beautiful, clean with great rooms. The service was impeccable...with the exception of ONE person. she worked the reception checking in guests. She was...

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Thank Desforneaux
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Thank you for taking your time to let us know of the bad experience you encountered during your stay here and we appreciate your valuable feedback about our shortcoming. We are truly disappointed to find out of your bad experience and the inconvenience caused to you during your stay here. We offer our sincere and humble apologies for the issues...

Singapore, Singapore
Reviewed November 1, 2016

Room - perfect Ambience - awesome Food in lounge - good and quiet Nearby - many eateries Service - Awesome Mr Wang Bin from the F&B department and he always take care of the needs of guest. During my stays in Sheraton Xian, he always know what I need and he tried his best to provide his best to meet...

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Helpful?
Thank sprint0929
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Location: China > Shaanxi > Xi'an
Price Range: $75 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Number of rooms: 365
Reservation Options:
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton
Hotel Style:
#10 Family Hotel in Xi'an
#13 Spa Hotel in Xi'an
#22 Luxury Hotel in Xi'an
#42 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Xi'an Hotel staff and other travelers.
5 questions
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Questions? Get answers from Sheraton Xi'an Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Seventh floor always had good rooms for me.”
 of 5 bubbles Handles1973, Dec 15, 2016 | Read review
“The hotel is right in the middle of the town. All views are acceptable”
 of 5 bubbles Desforneaux, Nov 10, 2016 | Read review
“quiet, clean and spacious”
 of 5 bubbles sprint0929, Nov 1, 2016 | Read review
“Avoid corner rooms. A lot of space is taken up with a hall way within the room.”
 of 5 bubbles caulleys, Sep 13, 2016 | Read review
“Fifth floor will be better”
 of 5 bubbles yanwanh, Jan 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question