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The Westin Xian

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#4 of 2,331 Hotels in Xi'an
Certificate of Excellence
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The Westin Xian
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508 Reviews from our TripAdvisor Community

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Showing 423: English reviews
Shanghai, China
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

It is in a great location with easy access to many tourist attractions. Room decoration were nice and room were spacious. A handwritten welcome note from General Manager, Mr. James Walkden, made me felt honored. It was very nice touch. I would like to express my gratefulness to the following crew: Ms. Xiuxiu Zhang, Ms. Candice Pu, and Ms. Stacey... More 

Helpful?
Thank fishing s
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello fishing s We are thrilled to hear you enjoyed your stay and enjoyed our great location right in the heart of Qujiang. We are most fortunate to be opposite the 'Must See' Big Wild Goose Pagoda. I will be sure to share your comments with the associates you mention they will be thrilled to hear that you enjoyed your... More 

New York, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent Concierge - Great English- Able to arrange trips within 5 minutes Excellent Front Desk- Got my room in five minutes and able to get currency exchanged in two minutes each time Great Rooms- Sockets everywhere and dont need converters Great Air Conditioning Great Internet Speed Excellent Breakfast- Starts around 6 AM Best Location in town Museum inside hotel Easily... More 

Helpful?
Thank Ashar K
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Ashar K We are thrilled to receive your comments and to hear that you enjoyed your stay with us. I will be sure to share your kind words with the team who work hard to deliver positive guest experiences. If your travels bring you back to Xi'an we look forward to welcoming you back. Westin - for a better... More 

New Delhi, India
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great Location, excellent room, comfortable sleep and my room's window was opening exactly in front of Pagoda, what more you want. Service very good. You can also listen traditional music at the reception area. And Mr. President has taken care of this city so nicely being his home town that any one will love it just going around.

Helpful?
Thank Hicharudattta
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Hicharudattta Thank you for taking the time to share your experience at Westin Xi'an. We are delighted to hear you enjoyed your stay with unobstructed views of the Big Wild Goose Pagoda. We do hope that if your travels bring you back to Xi'an that we may have the opportunity to welcome you back? Westin - for a better... More 

Singapore, Singapore
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed for 5 nights at their executive suites last week and It was the best hotel experience we ever had in China. The building is very grand and it has an astonishing relics museum inside. Breakfast had a very wide spread and we enjoyed the various fresh juice mixtures very much. Hotel staffs are well mannered... More 

Helpful?
Thank Mickymyg
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Mickymyg A pleasure to hear of your enjoyable stay with us, thank you for selecting Westin Xi'an for your visit to the ancient city! I'm pleased you enjoyed our SuperfoodRX breakfast loaded with nutritious dishes as well as traditional local cuisine. We hope to have the pleasure of welcoming you both back if you were to visit Xi'an again... More 

Salem, Oregon
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My daughter and I just spent 2 nights in Westin. Upon check in, the hotel manager, Mr. Walkden, introduced himself with his card listing his mobile number. I have stayed at Four Seasons, Ritz Carlton, Fairmont, and Mandarin Oriental....none of them has given me the personal attention and service like him. The concierge was very helpful in arranging a car... More 

Helpful?
Thank Michael L
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Michael L We are thrilled to hear that you enjoyed your stay at Westin Xi'an and enjoyed our location in the heart of Qujiang with the Big Wild Goose Pagoda literally on our doorstep! We hope to have the opportunity to welcome you back in the future if you were to return to Xi'an. Westin - for a better... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I just spend two lovely nights at the Westin in Qu Jiang and had a blast. One thing that was immediately obvious was the fact the the location of this hotel lays truly at the heart of the "happening" area in Qu Jiang.. Shopping, bars, restaurants and tourist attractions all within a few feet of the main... More 

Helpful?
Thank alex r
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello alex r We are thrilled to receive your positive review after your recent stay at Westin Xi’an and to hear that you and your wife had a great time with us. We are most fortunate with our ‘A grade’ location, however, we don’t take this for granted and to deliver memorable experiences for our guests is the number one... More 

Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Let me get something straight: is the Westin Xian a bad hotel? No, I've stayed in far worse places, like French Formule 1 motorway hotels. However, it did not even get close to delivering the quality of service that we demanded. We stayed in The Westin Xian as part of a 2 week trip through China, on which we stayed... More 

Helpful?
Thank Anthony G
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Anthony G Thank you for taking the time to share your feedback, although it is disappointing to hear that we fell so short of your expectations. Rest assured improvements will be made based on these. Having read other reviews you have left I can see you are a well seasoned traveler with a keen eye for detail. I believe... More 

London
Level Contributor
84 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

First off the good news. The rooms at Westin Xi'an cannot be faulted. Quiet, great wifi, comfy beds, huge bathroom, good connections. I would not call the Westin a 'quiet' hotel. The reception is in fact pretty frenetic. At the moment there is a wedding, this morning a convention, etc. There is also a bar in reception called 'Mix' with... More 

Helpful?
1 Thank davidtinney
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello davidtinney Thanks for selecting Westin Xi'an for your recent visit to the ancient city. I'm pleased to hear that overall you enjoyed your stay and liked the room. Mix is indeed one of two bar concepts offered in Westin Hotels globally, at Westin Xi'an it is a popular venue with both local people and hotel guests. I was sorry... More 

Wilton, Connecticut
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 23, 2016

Just stayed at the Westin Xi'an last week for 2 nights and had a great experience. We arrived in the early morning after taking the overnight train from Shanghai. We were so pleased that not only were our rooms (we had 2) ready, but we received an upgrade to a fabulous suite for one of our rooms. While the rooms... More 

Helpful?
1 Thank PRD89
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello PRD89 Thanks for sharing your experience of Westin Xi'an. I'm delighted to hear that despite running almost full house every day in recent weeks that the team managed to have the rooms ready for your early arrival. I will be sure to share your kind words with Dante for having looked after you all so well with your daughters... More 

Colorado
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 23, 2016

Very comfortable. The surrounding area is a little like Disney World: busy, tourist buses, available taxi's. The location, across from the Big Goose Pagoda is great. It's not far from the city center. I also stayed at the Hilton. The Westin was more comfortable. Also the spa was really great and well priced. The Hilton's was really expensive and I... More 

Helpful?
Thank criscat11
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello criscat11 We appreciate your review of Westin Xi'an, it is great to hear you enjoyed our location and all it has to offer. Im pleased you had time to relax at our 'Heavenly Spa' and that you enjoyed our industry leading 'Heavenly bed'. If your travels bring you back to Xi'an we do hope to have the opportunity to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Stay in an exciting historic location, just steps from the Big Wild Goose Pagoda and Xian’s many cultural gems, as well as restaurants and an upscale shopping area. Guests also enjoy easy access to an array of multi-national companies. ... more   less 

Additional Information about The Westin Xian

Address: Ci' NO.66 Ronghe Avenue, Xi'an 710061, China
Location: China > Shaanxi > Xi'an
Price Range: $133 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Xian 5*
Number of rooms: 320
Reservation Options:
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Also Known As:
The Westin Xian China/Shaanxi
Hotel Style:
#1 Business Hotel in Xi'an
#1 Family Hotel in Xi'an
#4 Romantic Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#4 Spa Hotel in Xi'an
#42 Best Value Hotel in Xi'an
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