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Hilton Xi'an

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917 Reviews from our TripAdvisor Community

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Showing 779: English reviews
Sydney, Australia
Level Contributor
110 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed June 5, 2015

Large, souless but clean and comfortable. Rooms have everything you need. Centrally located and perfect for a short stay to see the Terracotta Warriors. Breakfast is a bit of a factory but plenty of average food.

Helpful?
1 Thank drgrun
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear drgrun, Thank you for taking the time to complete a review. It is a pity we did not live up to the standards we want to happen for each and every guest, and please accept our sincere apologies. We definitely don't want the hotel to be soulless and like a factory and your comments have been shared with the... More 

New York City, New York
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 3, 2015

The ancient city of Xi'an is justly famous for the Terracotta Warriors and the formidable Hua Shan, and the brand new Hilton Xi'an is an excellent base of operations for your adventures. The vast hotel lobby, with its high ceilings and elegant mural, quickly helps you orientate yourself to the historical importance of the city. The rest of the hotel... More 

Helpful?
2 Thank JeepNYC
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear jeepNYC, Thank you for your lovely review of Hilton Xian, so many details we really appreciate it, and Kitty and Riven will be duly rewarded. The point about the food has already been addressed, as before we focused on Club Lounge offering simple cocktail food, but over the years gone by it is now a dinner buffet for many... More 

Dubai
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 3, 2015 via mobile

Very centrally located within the old city walls, there is no mistake you are in China. The decor anywhere else might seem dated - but here it just reinforced the history of the Xi'an region. I loved it. The staff very so friendly and the buffet is a must. Be prepared to loosen your belt a notch - or two.... More 

Helpful?
1 Thank Frequentsunseeker
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Frequentsunseeker, Thank you very much for your review of Hilton Xian and your nice comments on the buffet and Team Members. It will be shared with the team. With best regards, Dominic Brennan General Manager More 

Chula Vista
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 1, 2015

This place rocked ... Probably helped a little bit from being a Hilton Gold member an getting an upgrade to an executive room which was excellent & luxurious. Access to the executive lounge & a complimentary buffet breakfast which was yummy. Hospitality was off the wall. Also, it used the name game in saying that Michelle Obama & her security... More 

Helpful?
1 Thank ComeOn59
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear David M, Thank you so much for your lovely review of the hotel, the team will be delighted when I share this. And yes Xian is a very charming city, the world should visit it, too not miss it's well known cultural relics. With best regards, Dominic Brennan General Manager More 

Lake Saint Louis, Missouri
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed May 31, 2015

We had a great experience at the Hilton Xi'an! The front desk and all of the employees we encountered were friendly and helpful. The lobby was busy with a good vibe. The breakfast buffet was very good. The Executive Lounge was nice and quiet. They serve more of a continental breakfast; we opted for the restaurant. As a diamond member,... More 

Helpful?
Thank RebBradAnd
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear RebBradAnd, Thank you for taking the time make the wonderful review of Hilton Xian. We really appreciate the comments on the Front Desk, Breakfast Buffet, Club Lounge and the 5th floor tranquil garden. In fact a few birds have taken residence in the garden, and the mornings are just wonderful to sit and listen to their morning chorus before... More 

Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2015

I stayed at the Hilton this the past weekend with a couple of friends. It was a great experience from the start. I was personally escorted to the exec lounge to check-in. And as a Hilton diamond I was upgraded to an exec floor suite. Audrey walked me to my room and told me she would be around this weekend... More 

Helpful?
Thank Tdsmitty33
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Tdsmitty33, Thank you for your very nice review on Hilton Xian. Thank you also for your comments on Audrey, Tina, the personal service and attentive Team Members. I can assure they will be recognized and rewarded appropriately. You comment on the food options at the club lounge is well noted and will be passed to Chef. As you know... More 

Boca Raton, Florida
Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed May 28, 2015

The minute we arrived at the hotel, we were treated like royalty. A staff member personally escorted us to the Executive Floor to check in and upgraded us to a suite. The Executive Floor manager and her staff was extremely attentive and helpful. My husband was walking outside on the street and fell. The guest service's manager, Peter, rushed him... More 

Helpful?
Thank Angiesu1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Angiesu1, Thank you very much for your nice review, especially your comments of being treated like royalty, the Executive Floor Manager, Peter's service, the spacious clean opulent room, and breakfast and tea being OUT OF THIS WORLD. We are truly grateful and your comments will be shared with the team and they will be rewarded appropriately. With best regards... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 27, 2015

We have been upgraded to Executive Room even though we are not Hilton HHonors member. The receptionist Eva WANG did not hesitate to propose Breakfast & Happy Hour deal when I have overlooked to book the room with breakfast included. She made extra effort to follow through to ensure we are well taken care during our stays with them. The... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Priscillia C
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Priscillia C, Thank you for taking the time to make such a nice review on Hilton Xian. We really appreciate your nice comments on Eva Wang, she will be rewarded, and the Club Lounge Service and Housekeeping services. I can assure you they will be delighted when I show your review to our Team Members. With best regards, Dominic... More 

los angeles
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 27, 2015

On recent vacations I have not stayed in many Hilton properties but the Hilton in Xian was a knock-out. Overall, my two days there were extremely comfortable with a terrific rain shower head and bathroom overall, great food in the hotel restaurant and very accommodating staff. My one minor quibble was that the towels needed to be replaced. Also, a... More 

Helpful?
Thank John H
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear John H, Thank you for your review. We really appreciate your comments on the shower, bathroom and food. Our team is always very motivated when receiving such appreciation, as they puts lots of effort into their daily tasks. We note your comments on the towels and will review this. With best regards, Dominic Brennan General Manager More 

Etobicoke
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 26, 2015

A very comfortable hotel in a reasonably well located spot. However be aware if booking through the North American reservation number that what they offer during booking may not be offered once in China. Traveling with children, we were told we could have a free cot in the room for a child and that children ate free. When we arrived,... More 

Helpful?
1 Thank Seagall267
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Seagall267, Thank you for taking the time to make the review. I have emailed you on the day on check out when I heard about the case. Please accept our sincere apologies for the mix up from Hilton Reservation Centre. Communication definitely needs to be improved, as we believe a cot is a crib and not a roll away... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 

Additional Information about Hilton Xi'an

Address: NO. 199 Dongxin Street, Xi'an 710005, China
Location: China > Shaanxi > Xi'an
Price Range: $134 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Hotel Style:
#2 Family Hotel in Xi'an
#2 Business Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#5 Spa Hotel in Xi'an
#39 Best Value Hotel in Xi'an
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