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Hilton Xi'an

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949 Reviews from our TripAdvisor Community

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Showing 806: English reviews
Bethesda, Maryland
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 22, 2015

This is a gorgeous hotel with a beautiful, very comfortable and well-appointed rooms with one exception. Our room was much too hot. We complained and they did respond by (1) trying to fix it and when that failed (2) bringing us a good fan. The hotel has a lovely inner courtyard where we watched women doing Tai Chi in the... More 

Helpful?
Thank 954susan
HiltonXianJessicali, Public Relations Manager at Hilton Xi'an, responded to this review

Dear 954susan, Thank you for your comments. The air conditioner problem will be well taken up with Engineering. Please accept our sincere apologies. Thank you again for your review and we invite you to stay with us when you return to Xi’an next time. With best regards, Jessica More 

Denver, Colorado
Level Contributor
343 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 stars Reviewed November 18, 2015

My wife and I stayed here as part of the land package of a Viking River cruise. The hotel staff was friendly and spoke and understood English. The room was spacious with a large window in the bathroom overlooking the bedroom area. The bed was comfortable. The hotel lounge offered 2-for-1 wine and drinks during Happy Hour (but only one... More 

Helpful?
Thank jandc8491
HiltonXianJessicali, Public Relations Manager at Hilton Xi'an, responded to this review

Dear jandc849, Thank you for your good comments on our rooms, spacious bathroom, bed, English speaking staff and laundry service. Hotel T-Lounge offers wine, beer, gin, whisky, rum and soft drink during Happy Hour. Thank you for raising up the problem for the wine selection. It will be well taken up with Food and Beverage. With best regards, Jessica More 

Sydney
Level Contributor
121 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed November 16, 2015

2 night stay for tourism and booked on-line. With Hilton Platinum Card was upgraded to Suite, which was excellent. Staff at the Club were very helpful, friendly and willing to go above and beyond. They gave us two cards to take with us when outside the hotel, with a number to call if we needed any assistance, translation or otherwise... More 

Helpful?
Thank Leaddog83
HiltonXianJessicali, Public Relations Manager at Hilton Xi'an, responded to this review

Dear Leaddog83, Thank you for your nice review. We are pleased to hear you enjoyed your stay and will let Rafel, Jones, Aries and team members in executive lounge know that they helped you have a great stay with us. The problem about the window has been solved by Engineering. Thank you again! With best regards, Jessica More 

Shanghai, China
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 16, 2015

This was a hotel who understands service to it's customers. It started once we had booked our room two nights King Deluxe Room. They contacted us and asked if we needed a car to meet us at the airport and whether we would like to take them up on any trips. We opted for the car which met us on... More 

Helpful?
Thank DianaGuangzhou
HiltonXianJessicali, Public Relations Manager at Hilton Xi'an, responded to this review

Dear DianaGuangzhou, Thank you for your good comments on our service, rooms and food. So glad you were able to experience our authentic Hilton hospitality, and your praise on Peter and Jones will be shared with team members. Thank you again. With best regards, Jessica More 

Muenchenstein, Switzerland
Level Contributor
95 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed November 14, 2015 via mobile

This hotel was booked as part of our trip. It certainly fulfils international standards, very nicely decorated, comfortable rooms and beds, the staff speaks English and breakfast was also very good. The location is also very good that it is possible to walk to the centre. Just two things that were not good: the door of our room was easy... More 

Helpful?
Thank HPBLR
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear HPBLR, Thank you for your good comments on our décor, rooms, staff’s English, breakfast and location. Thank you for raising up the problem about the door, please accept our sincere apologies. It will be well taken up with Engineering. We are doing maintenance and renovating work on hotel facilities as we move into the winter season. Thank you for... More 

san diego
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 11, 2015

I had made a prepaid reservation on line because the location seemed good. We arrived in the afternoon and had previously made a reservation with Lost Plates street food tour for 6 pm. (Highly recommended!). We were taken to the executive suite check in and lounge area but were told our room was not ready and after a long wait,... More 

Helpful?
Thank croaker2
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear croaker2, Thank you for the review and the nice comments on the hotel, location, and gym and pool area. Please accept our sincere apologies the room delay. This should not happen and we must get better at managing a very busy hotel. With best regards, Dominic Brennan General Manager More 

Dunsmore, England
Level Contributor
200 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
3 of 5 stars Reviewed November 10, 2015

I just found out!.. So annoyed because breakfast in the main breakfast area was chaotic and not good. No table available was our first problem. Service, such as being offered coffee, never actually happened on our first day and was barely 3* let alone 5*. The cooked breakfast was Ok but having to serve yourself coffee and finding no orange... More 

Helpful?
Thank BindiB
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear BindiB, Thank you for your recent review and nice complements on the location, tranquil garden courtyard, concierge service, bed and bathroom. Your mention about the upgrade to a suite but no lounge access has us confused. We are not sure if the supplement or premium was paid when you were upgraded? Definitely we have a wonderful club lounge and... More 

Newport, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 9, 2015

We had an executive room with lounge access. Both the room and the lounge were excellent and the staff attentive and friendly. Oddly this was a hotel that took your card details but actually took a deposit rather than a block on it. Rather archaic so make sure you get it refunded if you didn't put anything to your room... More 

Helpful?
Thank Kevin68UK
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Kevin68UK, Thank you very much for your review and your nice comments on the club lounge. Your point is well taken about the credit card issue and we will monitor that. With best regards, Dominic Brennan General Manager More 

Crawley, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 7, 2015 via mobile

We stayed at this hotel for 2 nights, arriving at around 2am on the first night as our flight was delayed! We had emailed the hotel in advance as we wanted to book a group your to see the terracotta warriors for the next day but knew we would get the too late to arrange it when we arrived. The... More 

Helpful?
Thank JennyWren24
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear JennyWren, Thank you for your review, we really appreciate the comments, and we note well on your point about English level. With best regards, Dominic Brennan General Manager More 

Washington DC, District of Columbia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 3, 2015

We stayed at the Hilton Xi'an over the course of a week and a half in September 2015. It's ideally situated for exploring the Xi'an city wall, Big Goose Pagoda, and Muslim Quarter (all within walking distance) and the Terracotta soldiers. The staff were fantastic and pro-active throughout our entire stay, also upgrading our room when our originally booked room... More 

Helpful?
1 Thank IST_Traveler
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear IST_Travelor, Thank you for your wonderful review. We really appreciate the comments on the room, wifi speed, location, excellent breakfast and our service from our Team Members heart. With best regards, Dominic Brennan General Manager More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 

Additional Information about Hilton Xi'an

Address: NO. 199 Dongxin Street, Xi'an 710005, China
Location: China > Shaanxi > Xi'an
Price Range: $132 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Hotel Style:
#2 Business Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#5 Spa Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#45 Best Value Hotel in Xi'an
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