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Hilton Xi'an

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1,022 Reviews from our TripAdvisor Community

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Showing 861: English reviews
Berlin, Germany
Reviewed July 9, 2016

I have done a trip through China over the last few days and feel guilty, that I have rated all the 3 Hilton Hotels I have been with 5 Stars, but even if I try to challenge myself any other rating would not be fair.. The Hilton Xi'An is a lovely place, well located close to the east gate of...

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Helpful?
Thank pinkilly2
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear HHonors Diamond Member, We are so please you have found our Hilton Xian to your expectation and enjoyed all the privilege reserved to your status to ensure you, not only dream, but live the perfect stay. Once again extremely appreciate your loyalty and been a Hilton members. Warm regards Fredy Pascal Hauc

Orange, Connecticut
Reviewed July 9, 2016

Excellent people and service. The breakfast and the lounge were great, plenty of food. Non-Chinese options were available. They accommodated to your needs. The hotel is centrally located and accessible to tourist attractions. Would stay here again anytime.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank sanjay a
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear guest. Thank you for your kind comments and staying with us. We are happy to know you have enjoyed our Executive lounge services and of course find our staff accommodating to your request and excellent Thanks you again and we hope to have the pleasure to have you back soon in Hilton Xian. Warm regards Fredy Pascal Hauc

Gloucester, United Kingdom
Reviewed July 7, 2016

Arrived late and very tired from Beijing in scorching heat - were welcomed and treated like royalty - fabulous room , staff and breakfast. We were escorted to our room , made comfortable and assured we could get food despite our train arriving so late - they looked after everything so we could relax and recover. Room service food arrived...

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Helpful?
Thank sarahmary572
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, What a pleasure to read you comments and thanks you for sharing them on this site. We are so pleased to know you have found our hotel facilities , breakfast and the level of comfort to your expectation to ensure you could have a good rest after your long, late trip. We indeed looking forward to see you...

Reviewed July 6, 2016

The Hilton Xian is a very nice property, and excellent service at the front desk and concierge. There is also some beautiful local art work through out the hotel, which we really enjoyed. We were offered an upgrade to the executive level at check-in, and it was well worth the price since it included breakfast, afternoon tea, and evening happy...

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Helpful?
Thank Karen C
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thanks you for staying with us and sharing your comments on this site. I am so please to know you had take advantage of the option of our executive lounge and fully use it. as well you appreciate our Tang dynasty arts exhibition in our Lobby which we are proud of and representing some point of historical city....

Reviewed July 5, 2016

We had a fabulous stay at the Hilton, staff were lovely, location wonderful. Don't look further on you next trip to Xian. We got upgraded to a lovely suite and had access to the executive lounge which was nice

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Helpful?
Thank Emilyg1986
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thanks you for your kind and positive feedback and staying with us. We are delighted to read you had such good stay and fully took advantage of our Lounge, as well thanks you so much for your kind recommendation. Warm regads. Fredy Pascal Hauc

Hartford, Connecticut
Reviewed July 5, 2016 via mobile

I was going to write a bad review of the Hilton in Xi'An. I would provide photos and thrilling narrative explaining why our experience at the Hilton was sub-par. At least this was my plan the night of our arrival at the hotel. (We arrived at midnight, after a tiring afternoon bullet train ride from Beijing). However, the first morning...

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2Thank CJG_WH
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear guest, Extremely appreciate you share such contrustive feedback and thank you indeed to stay with us. I am very pleased our team has gone above and beyond to turn your stay positively. We indeed are really try hard and care for each of our guest but unfortunately sometime hiccup or miscommunication happen. We always encourage and it is key...

Reviewed July 5, 2016

First time visitor to this property. Immediately recognized my status and was very welcoming with an upgraded room (Ambassador Suite) and fresh fruit/deserts waiting. Lobby was impeccable and stunning with Chinese art covering the walls and other Chinese items scattered. Food was excellent for the breakfast buffet. You are about 45' or so from the Terracotta Warriors and driving in...

Review collected in partnership with Hilton Hotels & Resorts
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Thank 884philipk
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thanks you for staying with us at the Hilton Xian and sharing your feedback. We are please to read you have enjoyed our Tan dynasty arts and decoration through our hotel and rooms. As well our breakfast and fully take advantage of our proximity surrounding area. Once again thanks you Fredy Pascal hauc

Ashqelon, Israel
Reviewed July 5, 2016

One of the best stays in Hilton chain stuf did above and beyond to make you stay the best possible .Although Internet connection need to be improved overall experience was excellent and gave feeling that you get very good worth for money you paid .

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Vladislav S
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, How wonderful and proud I am to read your comments and knowing our team members have done what they have been trained for to deliver this great hospitality by going above and beyond to ensure a great stay to you. My apology the internet was not so stable, it is indeed sometime difficult if you try to log...

Burlington, United States
Reviewed July 3, 2016

Looking for a terrific hotel when visitng The Warriors, this is your place. Centrally located, walking access to the city wall and the bike tour. Hotel staff and concierge arranged everything we needed including transport to the Terracotta Army and airport transfers. Very nice hotel with very nice staff. Highly recommend you stay here.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Sean R
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear guest, We are so glad to read your positive comments and thank you for staying with us. We indeed very please you had a great stay and take advantage of our central location inside the city wall allowing your to easily transit to all your chosen touristic attraction. we are delighted you have as well enjoyed our hotel facilities...

Perth
Reviewed July 3, 2016

As you enter this hotel foyer its amazing with murals and decorations, it looks beautiful. We stayed in a standard room for 3 nights. The room we were given was located on the 6th floor. It was spacious and light which was nice. The breakfast area was very good with lots to choose from. The pool was very disappointing in...

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Helpful?
Thank SharWal
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for staying with us and taking the time to share your feedback. We are glad you have a great stay, enjoyed our facilities, breakfast and thank you for giving us the highest rating. As well I would like to extend my apology about the pool not as comfortable you wished. we have indeed only 8 long...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 

Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Location: China > Shaanxi > Xi'an
Price Range: $115 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, Hotels.com, Cheap Tickets, Agoda, Travelocity and Priceline so you can book your Hilton Xi'an reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Hotel Style:
#2 Business Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#6 Spa Hotel in Xi'an
#6 Luxury Hotel in Xi'an
#36 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Xi'an staff and other travelers.
18 questions
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Kuala Lumpur, Malaysia
Germantown, Wisconsin, United States
over a year ago

See all questions (18)

Questions? Get answers from Hilton Xi'an staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a standard King size room which was the usual Hilton offer. We didn't try the pool, bar area a little dull.”
 of 5 bubbles hamishclifton, 3 weeks ago | Read review
“When checking in, ask for a room on a high floor so you can get a good view of that part of the city.”
 of 5 bubbles J4654DTcraigh, Dec 13, 2016 | Read review
“We were on the 5th floor and it was well maintained.”
 of 5 bubbles rosalinad2014, Dec 4, 2016 | Read review
“Excellent service and very good rooms”
 of 5 bubbles RamkumarV, Nov 29, 2016 | Read review
“Choose an interior facing room if sensitive to noise.”
 of 5 bubbles LiangShanBo, Nov 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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