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Hilton Xi'an

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#6 of 2,550 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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1,094 Reviews from our TripAdvisor Community

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Showing 914: English reviews
Minneapolis, United States
Reviewed September 6, 2016

This was a return trip to the Hilton Xian. It is a great location and a great staff. The staff is there to help in any situation and if you need a taxi they give good instructions to the driver to make the trip go smoothly. They also provide excellent instructions/directions for use of any bus or other transportation. We...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Dennis P
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for staying with us again and for your loyalty, we are pleased to read once aging your positive comments about our location and our team members. Once again, thank you. Fredy Pascal Hauc.

Melbourne, Australia
Reviewed September 4, 2016

Loved the Hilton Hotel in Xi'an. The room, breakfast and staff were all terrific. It is in a great location inside the Ancient City Wall which is well worth cycling around for views over the city. Only complaint is the complimentary internet is very slow.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Mary4travel
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for your great comments and staying with us, we do extremely appreciate your have recognized our team members and happy you have enjoyed our hotel surrounding/location and breakfast. We do apologize you have encounter some issue with the internet, if you might have tried to log in some international website, indeed the authorities are controlling some...

Reviewed September 1, 2016

My family of five was visiting China and one of the cities in our itinerary was the city of Xi'an with only one full day planned for visiting the Terra Cotta Warrior museum and sightseeing around the city wall. We had to book two rooms to accomodate all of us but were pleasently surprised upon check-in to find out we...

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Helpful?
Thank FredFlintstones
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest. Thank you for staying with us and sharing your positive experience you had among us. We are so pleased you have enjoy the upgrade to our presidential suite, benefits and our in dinning room service food. It is, indeed, key for our team to take a great pleasure to recognize our Hhonors guests and their loyalty whenever possible...

London, United Kingdom
Reviewed September 1, 2016 via mobile

Decided to stay here following reviews on Tripadvisor. The room was ok, the executive lounge a bit gloomy, however the choice of food was excellent. Service mixed. Jones at Concierge however was very helpful! Driver that took us to the terracotta warriors was very good. Location isn't that great to the main restaurants, however it is in walking distance to...

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Helpful?
Thank poptrash1
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thanks you for choosing to stay with us and sharing your comments on trip advisor, as well thank you for recognizing Jones and our driver and we glad you have enjoy our food selection. We are indeed located in a city center with many choice of local restaurant, unfortunately, Xi'an has not develop as Shanghai and Beijing for...

London, United Kingdom
Reviewed August 29, 2016

Excellent one night stay. Hilton Diamond so upgraded into beautiful suite. Good location. Comfortable beds. Good bathroom amenities and shower pressure. Some staff spoke English.....which had been a problem in previous China hotels. Breakfast was good.......lots of choice.....just also lots of people. Clearly a favourite of the tour parties. Chose this over the Sofitel complex. Would choose this again next...

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1Thank RJaga
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Diamond Guest, Thank you for being such loyal HHonor members and staying with us. We are glad you have enjoyed our hotel facility, breakfast and upgrade. Indeed not easy in secondary city to find good reliable team member with a good base of English level, therefore we have put in place a strong basic training to ensure most of...

Michigan
Reviewed August 28, 2016

We recently stayed at this hotel for 6 nights and all I can say is, "wow!" During our time at the Hilton Xi’an, my family experienced what is hands-down the best customer service I/we have ever experienced at any hotel. (As a point of reference, I regularly log 75-100 nights per year on the road, at a variety of properties...

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Helpful?
Thank Sarah S
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Sarah S What a great pleasure to read your comments and I am so pleased and grateful for sharing your experience. We are so glad you have enjoy all the set up, food and attentiveness of our staff and experience the Hilton Xian warmth of hospitality. I will definitely will share your kind words with the team tomorrow morning...

Sleaford, United Kingdom
Reviewed August 28, 2016 via mobile

This was a short stay as part of our Imperial China Tour and River cruise. Bed was huge and very comfortable. Large glass window so you can lounge in bath and watch TV. Only downside in room was the bathroom was starting to look a bit tired. Paint in shower was peeling and tile grouting could do with a deep...

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Helpful?
Thank freeman111
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Viking guest Thank your for sharing your comments on this site and we are so pleased you have enjoyed our room amenities and food buffet was to your expectation. We do apologize for the shower paint issue, and will have for sure my team look at it more carefully to fix it. Once again, Thank you and we do...

Juneau, Alaska
Reviewed August 26, 2016

My wife and I stayed at the Hilton Xi'an as part of a long overdue honeymoon and the stay at this property was very much the highlight of our trip. I had noted in our reservation the special occasion we were celebrating. Through the hotel, we had arranged for a car service to pick us up at the railway station...

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Helpful?
Thank JasonSoza
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear JasonSoza, What a wonderful comments you have granted us and my deepest gratitude for it. We are indeed so thankful you have chosen us to part of this important moment and the trust you have place in us, therefore we are so delighted you have enjoyed all the set up, and our Team members services. I will indeed share...

Reviewed August 25, 2016

Wow! This hotel was amazing and the price was simply unbeatable. The room was great - big bathroom, very clean, nice furniture, but the best part was definitely the staff. They spoke wonderful English and were so incredibly helpful. We ended up checking into the hotel around 3am and had no clue how we were going to spend the following...

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Helpful?
Thank A2foodie926
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, How wonderful to read your kind comments and thank you for sharing them on this site. We are so pleased to know you had an amazing stay having our Team members provide you all informations and display our service to you which indeed represent the true warm of hospitality of Hilton. Once again, thank you for staying with...

Madison, Wisconsin
Reviewed August 25, 2016 via mobile

We stayed for one night and really enjoyed the property. Staff were incredibly helpful at check-in with information about the hotel and local sights. The rooms were very comfortable and spacious, including a small sitting area. The morning breakfast offered a typical buffet with some cook to order options with eggs. The hotel was about a 20' walk to the...

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Thank RazorTraveler
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, it was a great pleasure to have you among us and thank you for sharing your positive comments of this site. We are so pleased you had a comfortable stay, enjoying our room amenities, food buffet and our Team members helpfulness and service. I am indeed very proud of them to have display the real Hilton Xian hospitality....

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 

Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Location: China > Shaanxi > Xi'an
Price Range: $112 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Hotel Style:
#2 Family Hotel in Xi'an
#2 Business Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#6 Spa Hotel in Xi'an
#6 Luxury Hotel in Xi'an
#37 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Xi'an staff and other travelers.
25 questions
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Questions? Get answers from Hilton Xi'an staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Hilton honors now offer the ability to choose your room”
, 2 days ago | Read review
“central, luxury”
Dallym, Mar 10, 2017 | Read review
“Rooms facing inwards on the higher floors have a view of a small courtyard garden.”
leehZ8751IL, Feb 15, 2017 | Read review
“Presidential Suite of course”
trencherman_10, Feb 3, 2017 | Read review
“We had a standard King size room which was the usual Hilton offer. We didn't try the pool, bar area a little dull.”
hamishclifton, Dec 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question