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Hilton Xi'an

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1,004 Reviews from our TripAdvisor Community

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Showing 852: English reviews
Helsinki, Finland
Reviewed July 28, 2016 via mobile

We stayed here three nights on a China tour. One is tempted to give 5 stars, but nevertheless, this is a very good Chinese hotel. We liked the design in the public areas, very Xi'an, very well done. Good location near the old town. Comfortable beds, clean room (although some guests appeared to smoke, even though this is supposed to...

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Helpful?
Thank Esa S
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for sharing you comments and sharing your experience. We are pleased you have our hotel art, facilities and restaurant. I have noted you observation about smoking smell in the corridors invading some of your rooms space, indeed we found in China people smoke much more and sometime every where. We have put in place many more...

Gastonia, United States
Reviewed July 25, 2016

This hotel provides very good service, accommodation, location. The staffs are exceptionally professional., very helpful, and polite. I am very satisfied with the service. The rooms well designed. huge bathroom with windows I really like that.

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Helpful?
Thank Bingqi Z
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for staying with us and sharing your positive experience, we are indeed so pleased you had a excellent experience in our hotel enjoying our Hotel facilities, location and our team member attention. Once again thank you. Warmest regards Fredy Pascal Hauc

Reviewed July 24, 2016 via mobile

We stayed 2 nights and were very satisfied. Great breakfast buffett, nice gym and pool. When you go outside the hotel you are in the middle of a vibrant street with a lot of restaurants. Shopping malls close by in walking distance.Professional, friendly staff

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Helpful?
Thank Michael F
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for staying with us and sharing your positive experience in our Hilton Xian. I am so please to read you have enjoyed our pool, Gym, and restaurants as well found our location and surrounding a great one to your needs. Once again thank you. Fredy Pascal Hauc

Taupo, New Zealand
Reviewed July 23, 2016 via mobile

This hotel did not meet the normal Hilton standard. Our room had clearly been occupied by a smoker or it was in the air conditioning. The restaurant did not offer the choices of the usual 5 star international hotel chains and the staff spoke very little English. For me the worst part of our stay was the use of the...

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2Thank Julie J
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thanks you for staying with us and sharing you experience, I am indeed extremely sorry we have not met your expectation and found our hotel disappointing. We were looking into our recent guest records logging book and we have not found any room request due to a smoke smell lately, therefore I would extremely appreciate if you could...

Ashburn, Virginia
Reviewed July 23, 2016

We stayed at Xi’an Hilton for three days and really enjoyed every minute at the hotel. The location of the hotel is very good and it is not far from many places of interests. The friendliness and professionalism of the Executive Lounge staffs are amazing. Ms. Maria Fan of the Executive Lounge was extremely helpful. On the last day of...

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1Thank Tom T
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear HHonor Member How delighted I am to read your comments and had a great stay, I am so so please our Lounge team have made you wife birthday so memorable and surprised you both, that s indeed a great memories for you both to take with you from Xian and China. Once again thanks your for your kind feedback,...

Sydney, Australia
Reviewed July 20, 2016

We found the Hilton well situated and the staff excellent. The hotel was very clean and the room well appointed. Apart from one minor issue at breakfast with an appliance, the hotel and its staff could only be complimented for the excellent service provided.

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Thank Eric S
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear guest, Thanks you for staying with us and sharing your feedback, We are pleased you have enjoyed our hotel facilities and our services, Thanks you again for you great rating. Warm regards. Fredy Pascal Hauc

Reviewed July 18, 2016 via mobile

Had a great stay. Very friendly staff who went above and beyond to make the trip and stay memorable. We were given access to the executive lounge, well appreciated. Concierge helped organize a car to Terra Cotta Warriors which then ended up getting us a tour guide. Made the experience manageable. Excellent lounge signer in the bar.

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Thank AlexS076
Falirk
Reviewed July 17, 2016

We stayed in Xi'an for only two nights, in order to visit the terracotta warriors, which was amazing. The hotel was better than our first impression suggested. The foyer is impressive, but the staff at reception had limited English. Although better than our Chinese (which is non existent), it made communication a little difficult at times. Thank goodness for Jones,...

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Thank DomandPerry
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Appreciate you have share you comments and staying with us. We are please you have enjoy the hotel facility and take advantage of the option lounge. I will make sure to stop by to see and thanks Jones at the concierge for you and reward him base on your kind comments. as well we will make sure to...

UK
Reviewed July 15, 2016

Lovely hotel. Great rooms and beds ( view not much) staff great, arrived 10am from overnight train from Shanghai, they booked us in, we upgraded to club and managed to get breakfast that morning. Staff were lovely, helpful. Breakfast good.. We did eat in restaurant one evening which like so many places in China the food arrived in no real...

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Thank woll
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for your valuable feedback and staying with us, I am glad you had a Fantastic stay, enjoyed our club lounge and our Team members have provide you the warmth of our hospitality. My apology you have found the food not as tasty you were hopping and been deliver slowly, as we recalled you large group this...

Denton, Texas
Reviewed July 9, 2016

I would highly recommend this hotel when in Xi'an. Not only is the location set in the old town area of Xi'an inside the wall, but it is within walking distance of the wall, shopping and some interesting local restaurants. The hotel itself provides some excellent dining options and one of the very best dinner buffets I have ever experienced.

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Thank MarkMM55
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thanks you for staying with us at the Hilton Xian and sharing your experience. We are pleased you have enjoyed your prime location within the city wall and as well our dinner buffet, I will make sure to share with chef Jimmy which I am sure it will be delighted and thankfull. Once again thanks you for your...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 

Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Location: China > Shaanxi > Xi'an
Price Range: $112 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, HotelTravel.com, Ctrip TA, Priceline, Booking.com, Cheap Tickets, Hotels.com, Odigeo and Travelocity so you can book your Hilton Xi'an reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Hotel Style:
#2 Business Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#5 Spa Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#33 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Xi'an staff and other travelers.
18 questions
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Kuala Lumpur, Malaysia
Germantown, Wisconsin, United States
over a year ago

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Questions? Get answers from Hilton Xi'an staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were on the 5th floor and it was well maintained.”
 of 5 bubbles rosalinad2014, 6 days ago | Read review
“Excellent service and very good rooms”
 of 5 bubbles RamkumarV, 1 week ago | Read review
“Choose an interior facing room if sensitive to noise.”
 of 5 bubbles LiangShanBo, 3 weeks ago | Read review
“An upgrade to the executive suites is worth the price”
 of 5 bubbles lundyslane, 3 weeks ago | Read review
“We found the suites and club access well worth the extra cost.”
 of 5 bubbles MargaretS351, Oct 30, 2016 | Read review
5 of 5
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