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Hilton Xi'an

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1,000 Reviews from our TripAdvisor Community

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Showing 849: English reviews
Beijing, China
Level Contributor
2 reviews
Reviewed 2 weeks ago

The Hotel was exceptionally helpful in getting our lost iPad back, that we accidently left behind at airport security in Xi'an leaving for Shanghai. Working together with the Shanghai Hilton, GM Fredy and his team took the effort to find it, picked it up and had it delivered per express to the Hilton in Beijing, where it was already waiting... More 

Helpful?
Thank 2016Christine2010
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear 2016Christine2010, Thanks you for your kind comments and indeed it was my pleasure to welcome you in Hilton Xi'an for your first visit in our ancient city. I am so glad you got back you Ipad on time and all work it out. We hope you will have a great time in Beijing and safe trip back home, "don... More 

Miami, Florida
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

Back in Xi'an I was looking forward to be back in Hilton Xi'an were I was well taking care my last trip. Even better than my previous stay. The staff went out of the way to make it perfect great welcoming and quick check in. I must say, I had a small issue this time and found my room to... More 

Helpful?
Thank RM1931
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear RM1931 Thanks you for staying with us, again, and keep sharing your experience. We are indeed delighted you had an other great stay and the team keep showing you the Hilton Xi'an warm hospitality. It is so true and I am so pleased you mention it; if an issue rise, even small as you had, please approach our team... More 

A TripAdvisor Member
Reviewed 3 weeks ago via mobile

Hilton is absolutely beautiful in every sense. When we got there and weather wasn't good as it was forecasted to rain almost on a daily basis, however front desk was sensitive and thoughtful that they offered us an upgrade knowing well that going out might not be convenient during rain and the upgrade allowed us to spend time at the... More 

Helpful?
Thank A TripAdvisor Member
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear Trip Advisor member Thank you for sharing your October experience at Hilton Xi'an, we indeed always appreciate guest feedback. Great to hear the team were welcoming, and proactively anticipate a need to ensure you will have such great experience spending more time in our comfortable executive lounge. If your travels bring you back to Xi'an we hope to have... More 

Grapevine, Texas
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 weeks ago

Upon check-in, as always, we inquired about a upgrade to the Executive Floor using our Silver status. We were told that we were already upgraded, due to our status. We were then asked if we'd like to purchase the breakfast option. I said that we should be ok, since we had access to the lounge. We were then informed that... More 

Helpful?
Thank K S
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear K S, Thank you for choosing to stay with us at the Hilton Xi'an and also for taking the time to share your experience with us. I was disappointed to hear about your experience at the Executive Lounge was not up to standard, and after deeper investigation it look like some miss-communication were made from our side leading to... More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

We were very happy with our stay last week while on holiday with family. Great hotel location, walking distance to the city wall, the Bell tower, the Drum tower and restaurants. Amazing hotel staffs trained to delight customers, greeted with delicious cookies and bottle water when you checked in (especially appreciated after a long journey to get there); hotel staff... More 

Helpful?
Thank Horse518
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Horse518 Thank you very much for your lovely review on Trip Advisor, following your recent stay at the Hilton Xi’An We are delighted to read your nice comments and it makes us feel very happy that we your appreciated and enjoyed our services and City center location. I am particularly delighted about your kind words about the team and... More 

Toronto, Ontario, Canada
Level Contributor
128 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 4 weeks ago

We booked a suite and loved the large rooms, modern lighting and conveniences and extra two piece bathroom in addition to the large full bathroom. Plenty of space to spread out and ultra clean and new. We got club floor access with the room and made good use of that space though the full breakfast buffet downstairs had much more... More 

Helpful?
2 Thank Margaret S
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Margaret S Thank you very much for taking the time to review the Hilton Xi’An on Trip Advisor. Such detailed feedback is so much appreciated. It is great, that you enjoy our facilities like the Executive Lounge and that you enjoy the convenience of our location and thank you for complimenting the team. Dear Margaret S, it would be... More 

Singapore, Singapore
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

My husband and I recently visited Xi'an and though we didn't stay at the Hilton (regrettably, after our experience here) we decided to dine at Cafe Xi'an one night. The buffet itself was good, the food was fresh and the quality high, though the selection was a bit limited, with the exception of desserts, of which there were too many... More 

Helpful?
1 Thank SaraRaeHB
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear SaraRaeHB Thank you very much for taking the time to review about your dining experience at the Hilton Xi’An on Trip Advisor. Such detailed feedback is so much appreciated. It is great, that you enjoy our All day dinning restaurant especially the dessert station and our famous Chocolate tree, which was taught to us from a famous pastry chef... More 

Leicester, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 28, 2016

wonderful hotel. massive bed and amazing bathroom,had to draw blind it didn;t feel right! you know what i mean if you stayed here.dining room excellent.staff attentive decor great, good location, what more can i say?

Helpful?
Thank kris102015
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear kris102015 Thank you for sharing your impression of your stay in Hilton Xi’an We are so pleased you had a wonderful time, enjoying our room amenities, restaurant, decors and especially our team members. We hope you had a pleasant onward journey and to see you in our hotel if your travel brings your back to our ancient city of... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 27, 2016

Beautiful hotel with an impressive lobby. Staff were friendly, caring and efficient. I was upgraded to a deluxe room, which was large and very clean. Great location. I would highly recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank U1022YLchristined
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear U1022YLchristined Thank you for staying with us and sharing your kind comments, We are so pleased you have enjoyed our Tang dynasty décor and arts display in our lobby as well our facility, room and location. We do appreciate you highlighted room attendant hard work to guarantee a clean and comfortable room to relax. Thank you for recommending us... More 

Level Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed October 27, 2016 via mobile

It's a best one hotel in Xian.Environment is fully decorated well and most beautiful.Hotel clerks are help full and kind.There is a good restaurant in front of hotel gate.Rooms are clean and everything is hygiene.

Helpful?
1 Thank himan c
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear himan c Thank you very much for taking the time to review the Hilton Xi’An on Trip Advisor. It is great, that you enjoy our facilities and hotel decoration which indeed is a typical and unique representation of our city of Xian tang dynasty. Thank you for complimenting the team, especially your favorable words about our hygiene and cleanness... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 

Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Location: China > Shaanxi > Xi'an
Price Range: $113 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Orbitz, Booking.com, Hotels.com, Travelocity, HotelTravel.com, Priceline, Ctrip TA, Cheap Tickets and Odigeo so you can book your Hilton Xi'an reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Hotel Style:
#2 Business Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#5 Spa Hotel in Xi'an
#35 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Xi'an staff and other travelers.
18 questions
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Kuala Lumpur, Malaysia
Germantown, Wisconsin, United States
over a year ago

See all questions (18)

Questions? Get answers from Hilton Xi'an staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Excellent service and very good rooms”
 of 5 bubbles RamkumarV, 4 days ago | Read review
“Choose an interior facing room if sensitive to noise.”
 of 5 bubbles LiangShanBo, 2 weeks ago | Read review
“An upgrade to the executive suites is worth the price”
 of 5 bubbles lundyslane, 2 weeks ago | Read review
“We found the suites and club access well worth the extra cost.”
 of 5 bubbles MargaretS351, 4 weeks ago | Read review
“great food and drinks in the lounge if you enjoy executive level stays”
 of 5 bubbles FayMinneapolis, Oct 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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