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Hilton Xi'an

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1,003 Reviews from our TripAdvisor Community

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Showing 851: English reviews
Reviewed yesterday NEWvia mobile

Overall a beautiful hotel with an excellent breakfast and restaurant. The reception and concierge staff were first rate. Unfortunately while our beds were made up on the second day nothing else was replenished. No coffee, sugar or any of the bathroom products. This hotel is expensive. Do they begrudge replenishing the very basic provisions in the rooms. Our friends didn't...

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Helpful?
Thank Criky4
London, United Kingdom
Reviewed yesterday NEW

We stayed for 2 nights at Hilton Xi'an whilst on a group tour of China when we visited the Terracotta Army. The rooms in the hotel are spacious and roomy. As with most hotels in China, the rooms are very warm as the 'air conditioning' seems to be set at 22C. The good thing about the Hilton Xi'an is that...

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Thank Rosalina D
Reviewed 5 days ago NEW

We were in Xian for only one night - the hotel arranged a car to take us to see the Terracotta Warriors last night for the next morning. The driver found us a personal guide and it all worked out well. The hotel itself was great, comfortable beds, lovely sheets, clean and everything you need in a hotel. We would...

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Helpful?
Thank Teresa C
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear Teresa C Thank you very much for your review on Trip Advisor, following your recent stay at the Hilton Xi’An We are delighted to read your nice comments and it makes us feel very happy that we your appreciated and enjoyed our services, room/Hotel and cleanness. We will share your great feedback with our team members and we like...

Atlanta, Georgia, United States
Reviewed 6 days ago NEW

Stayed in Hilton, Xian for three nights, very good location and excellent customer service. The room was very good and so also the restaurant. When they came to know we were not happy with the room service food on the night we arrived on a snowy day, their executive chef Jimmy Gao went all out to prepare special food during...

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Helpful?
Thank Ramkumar V
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear Ramkumar V Thanks you for staying with us and share your experience on this site. We are delighted you had a excellent experience with the room, restaurant, service and most important thank you for giving us the opportunity to make it up to you with your favorite Indian vegetable prepare by our Executive chef Jimmy, I am sure Jimmy...

Auckland Region, New Zealand
Reviewed 1 week ago via mobile

The perfection started the moment I walked in I joined the Hilton honours program just a few days before I stayed , I then checked in online with the App the day I was arriving , chose my room ! so when I arrived and gave my name they instantly helped me to My room with bags and did what...

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1Thank techman33
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear techman33, We are so please to know you had a great stay in our Hilton Xian and happy as well to read you had enjoyed our facilities restaurant , and our team member and especially Kenny and Mickey have show you the warm of our hospitality. Once again thank you for taking the time to share you positive feedback....

Jackson, MS, United States
Reviewed 2 weeks ago

My husband & I stayed for 2 nights in September 2016, and the stay was perfect. We were upgraded to the executive level with lounge access. The staff in the lounge went out of their way to make our stay enjoyable, helping us with directions and answering all of our questions. The breakfast buffet was amazing- everything you could want...

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Helpful?
Thank Merry L
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear Merry L Thank you very much for your lovely review on Trip Advisor, following your recent stay at the Hilton Xi’An We are delighted to read your nice comments and it makes us feel very happy that we your appreciated and enjoyed our services. I am particularly delighted about your kind words about the team at the executive lounge...

East Sussex
Reviewed 2 weeks ago

We never stay at chain hotels like the Hilton (except occasionally at airports), preferring small boutique hotels and B & Bs. However I couldn't find anything I liked the look of in Xian, so we booked in here for 3 nights. We were very pleasantly surprised, and found this way better that the normal chain hotel. The staff were really...

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Thank Sally W
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear Sally W Thank you very much for your lovely review about the Hilton Xi’an It is great to read that you enjoyed stay and particularly our Executive Lounge, which is indeed a great asset. It is just a comfortable area, ion addition to your guest room. In the lounge we are serving breakfast, snacks throughout the day and from...

Santa Fe
Reviewed 2 weeks ago

Xi'an Hilton is superbly located near the city wall and the Muslin Quarter to make for a convenient visit to the city. The staff were all helpful and the executive lounge team were exceedingly welcoming and friendly.

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Helpful?
Thank 446darrylm
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear 446darrylm Thank you very much for review on this site, following your recent stay at the Hilton Xi’An We are pleased to read your nice comments and happy that we you had a excellent stay and enjoyed our services and location. I am particularly delighted about your kind words about the team and you found them so helpful, friendly...

Shanghai
Reviewed 2 weeks ago

Stayed here for 2 nights for business. Right in the middle of Xi'an with a lively neighborhood. As a diamond member, got upgraded to a suite and had access to the executive lounge. Unfortunately forgot her name (Vicky I believe), but the lady in the lounge was extremely friendly and helpful. The hotel itself is about an hour from the...

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Thank LiangShanBo
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear LiangShanBo and HHonor member Thank you very much for review on Trip Advisor, following your recent stay at the Hilton Xi’An We are delighted to read your comments and it makes us feel very happy that we your appreciated and enjoyed our services. I am particularly delighted about your kind words about the team and, yes, Vicky who indeed...

Auckland, New Zealand
Reviewed 2 weeks ago

We had dinner at the cafe on the first floor of this hotel, the "hotpot" is a great thing included in our buffet, we tried the sliced beef and was showed how to make a hot pot condiment by Jasmin who also later helped with our selection of hotpot, when we asked for the weather of next day, the manager...

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Helpful?
Thank lalaba2016
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear lalaba2016, Thank you very much for taking the time to review the Hilton Xi’An on Trip Advisor. Appreciate your great feedback about our Buffet restaurant service and food and for highlighted Jasmine, who is indeed a great asset to our restaurant team who has consistently delivering the warm of hospitality to our guest. We will definitely share with the...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 

Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Location: China > Shaanxi > Xi'an
Price Range: $113 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Orbitz, Booking.com, Travelocity, Ctrip TA, HotelTravel.com, Odigeo, Hotels.com, Cheap Tickets and Priceline so you can book your Hilton Xi'an reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Hotel Style:
#2 Business Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#5 Spa Hotel in Xi'an
#33 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Xi'an staff and other travelers.
18 questions
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Kuala Lumpur, Malaysia
Germantown, Wisconsin, United States
over a year ago

See all questions (18)

Questions? Get answers from Hilton Xi'an staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were on the 5th floor and it was well maintained.”
 of 5 bubbles rosalinad2014, yesterday | Read review
“Excellent service and very good rooms”
 of 5 bubbles RamkumarV, 6 days ago | Read review
“Choose an interior facing room if sensitive to noise.”
 of 5 bubbles LiangShanBo, 2 weeks ago | Read review
“An upgrade to the executive suites is worth the price”
 of 5 bubbles lundyslane, 3 weeks ago | Read review
“We found the suites and club access well worth the extra cost.”
 of 5 bubbles MargaretS351, Oct 30, 2016 | Read review
5 of 5
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