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Citadines Gaoxin Xi'an

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46 Reviews from our TripAdvisor Community

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Showing 14: English reviews
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 23, 2016

The rooms were clean, the convenience store had cold drinks, the staff was friendly and the wifi connection was strong. There were several good restaurants in walking distance and other attractions were a short cab ride.

Helpful?
Thank Billy P
Shixia, Manager at Citadines Gaoxin Xi'an, responded to this review

Dear Guest, It was a great pleasure having you stay at Citadines Gaoxin Xi'an. Thank you for sharing your feedback about your stay experience with us. We are very glad to learn of our facilities and service reached your expectations. Your sharing will inspire us to continue to provide better services to the guest. Once again, thank you for staying... More 

Kulim, Malaysia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 4, 2016

I had a very comfortable two-night stay at this hotel last month. i was very impressed with the facilities provided in my one bedroom apartment. Everything was new and in good working condition. Wifi connection was good and there was even a fully equipped kitchen However, this place is quite a distance away from the city centre where most of... More 

Helpful?
Thank m l
Shixia, Manager at Citadines Gaoxin Xi'an, responded to this review

It was a great pleasure having you stay at Citadines Gaoxin Xi'an . Thank you for sharing your feedback about your stay experience with us. We are very glad to learn of our room facilities reached your expectations. Your sharing will inspire us to provide quality services to our guests, especially to offer the smiling service. We hope that you... More 

Shenzhen, China
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 18, 2016

I stayed in this hotel before and apart from a few little things I came back here. Good value for money. Only this time our room neighbours where on both nights very loud until late night, 1 am. That was very annoying. I mentioned that to the FO attendant, and it seemed that was not the first complaint about those... More 

Helpful?
Thank Radi R
Shixia, Manager at Citadines Gaoxin Xi'an, responded to this review

Thank you for taking the time to tell us about your experience at Citadines Gaoxin Xi'an. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ascott, we strive to provide a superior service experience for every resident; therefore your feedback is very important to us. Please rest assured that... More 

1 review
1 of 5 stars Reviewed November 18, 2015 via mobile

Power breakdown with no notice to users. You have to stay on your own in darkness and manage. This lasted 4 hours & did start again in evening with again no notice. You have to ask for what happen , apart of being sorry, no action. So ask for lights in case of!

Helpful?
Thank Catherine C
Shixia, Front Office Manager at Citadines Gaoxin Xi'an, responded to this review

Dear Ms. Catherine, It was a great pleasure having you stay at Citadines Gaoxin Xi'an. Thank you for sharing your feedback about your stay experience with us on 19 November 2015. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the... More 

Shenzhen, China
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 8, 2015

We had a late check in which was ok. The staff seems like they don't really smile or greet when seeing guests. As well when we checked in there was a guy behind the counter watching TV on his phone and didn't even bother to look at us. Which makes not a good impression at first for the hotel. The... More 

Helpful?
Thank Radi R
Shixia, Manager at Citadines Gaoxin Xi'an, responded to this review

It was a great pleasure having you stay at Citadines Gaoxin Xi'an. Thank you for sharing your feedback about your stay experience. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted... More 

Sydney
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 4, 2014

Was in Xi'an for 3 nights, location worked well. <$10 by cab from everywhere I went Room was effectively a serviced apartment - very easy to work out of. Handy for resteraunt's and supplies (there was a Korean grocer on L4 given Samsung's heavy use of the property) Breakfast was simple but adequate If you are there for a while... More 

Helpful?
Thank GeekBob
Shixia, Guest Relations Manager at Citadines Gaoxin Xi'an, responded to this review

Dear Guest, It was a great pleasure having you stay at Citadines Gaoxin Xi'an. Thank you for sharing your feedback about your stay experience with us. We are very glad to learn of our service and facilities reached your expectations. You give us good share will inspire us to continue to provide quality services to our guests. We always try... More 

Tri-Cities, WA
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 29, 2014

I spent two weeks at the Citadines Gaoxin Xi'an while visiting my partner in Xi'an. He was spending four months at this location while working on a high tech project near Xi'an. The accommodations are similar in nature to a mid-tier American "extended stay" hotel. Perfect for the average extended stay... how he did four months, however is beyond me.... More 

Helpful?
Thank BVGinPSC
Shixia, Guest Relations Manager at Citadines Gaoxin Xi'an, responded to this review

Dear Guest, It was a great pleasure having you stay at Citadines Gaoxin Xi'an. Thank you for sharing your feedback about your stay experience with us. We are very glad to learn of our service and facilities reached your expectations.Your feedback inspired us to continue to prvide quality servies to the guest. About you mentioned the cab issue,in the rush... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 24, 2014

Excellent hotel to stay close to the main attractions and walking distance to the heart of the city. Very friendly staff and very high quality accommodation for the price. As it is a modern hotel it is very quiet and well equiped with heating and cooling that is not noisy. Loved my stay here with the whole family. Only ok... More 

Helpful?
1 Thank Rob N
Shixia, Guest Relations Manager at Citadines Gaoxin Xi'an, responded to this review

Dear Guest, It was a great pleasure having you stay at Citadines Gaoxin Xi'an. Thank you for sharing your feedback about your stay experience with us. We are very glad to learn of our service and facilities reached your expectations. You give us good share will inspire us to continue to provide quality services to the guest. Once again, thank... More 

Durban, South Africa
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed November 23, 2013

The room that we had during our stay was laid out like a mini apartment with a full kitchen, sitting/eating area and bedroom. The bedroom had the usual hard Chinese style bed while the couch in the lounge pulled out into a bed, and this was much softer. When I indicated to the staff that I wished to use the... More 

Helpful?
1 Thank harte
Shixia, Guest Relations Manager at Citadines Gaoxin Xi'an, responded to this review

Dear Guest, It was a great pleasure having you stay at Citadines Central Xi'an that located very close to Drum Tower. Thank you for sharing your feedback about your stay experience with Citadines. We are delighted to know that your recent stay at our property was enjoyable and comfortable. we will continue in our improvement efforts to provide excellent service... More 

Chengdu, China
Level Contributor
150 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed May 4, 2013

My son and I stayed here. I chose it because there was a 2 bedroom suite/apartment with two bathrooms. It's impressive, modern and well appointed and my son loved the breakfast which was great value. But it's SO far from all the cool things in Xi'an and there's not much around the hotel either in the way of shops/restaurants etc.

Helpful?
1 Thank makxberr
Shixia, Guest Relations Manager at Citadines Gaoxin Xi'an, responded to this review

Dear Guest, It was a great pleasure having you stay at Citadines Gaoxin Xi'an. And thank you for sharing your feedback about your stay experience with us. We are delighted to know that your recent stay at our property was enjoyable and comfortable. Our property is about 15min drive to city center and within walking distance of Ginwa Shopping Center.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Free Breakfast
  • Room Service
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Citadines Gaoxin Xi'an

Address: No.13 Gaoxin Forth Road, Gaoxin District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Price Range: $50 - $72 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citadines Gaoxin Xi'an 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Citadines Gaoxin Xi'An China/Shaanxi
Hotel Style:
#19 Best Value Hotel in Xi'an
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