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Sheraton Guilin Hotel

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Sheraton Guilin Hotel
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1,035 Reviews from our TripAdvisor Community

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Showing 616: English reviews
Singapore, Singapore
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I have spent the past few day in Guilin staying at the hotel and decided to upgrade the room to gain Sheraton Club access. The food served in the lounge is often cold, very basic and takes along while to be replenished. The team that work in the lounge are basically lazy to a guests request and often spend time... More 

Helpful?
Thank SShanghai
Perth, Australia
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived a little early for check in - no problem, requested upgrade - no problem, thanks Sheraton! Location is fantastic, across the road from Li River, 1 minute walk to Pedestrian Street, walking distance to many other attractions such as Elephant Trunk Hill and Seven Star Park. Rooms are perhaps ready for refurbishment and you can get some noise from... More 

Helpful?
Thank Nansbubs
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Nansbubs, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes the... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

Room was very nice & comfortable, Desk was always very helpful, breakfast was excellent. Hotel staff didn't pose any objection to letting my female companion and translator stay with me all during my stay.

Helpful?
Thank Carl S
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Carl S, Thank you for your highly positive review on Trip advisor. We are very glad to learn that you enjoyed your stay in our hotel, you had a comfortable room, also satisfied with our breakfast service and location. I can feel that you had a romantic memorable experience with your wife in Guilin from your words. Thank you... More 

A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago via mobile

Good location and average rooms. The breakfast buffet was a zoo . It seemed to cater to more than just hotel guests. We had to wait each day and they were unable to accommodate a family together. Tables were laid in corridors next to guest rooms Very noisy and not very relaxing

Helpful?
Thank A TripAdvisor Member
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us... More 

Santa Monica, California
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed August 22, 2016 via mobile

My family visited the gorgeous city of Guilin and stayed at the Sheraton because it has a great location. At check in we were offered to upgrade to lounge access which includes breakfast and evening refreshments. We took the upgrade for convenience given our tour schedule. Their breakfast was decent, but evening refreshments were very limited. Additionally, the staff working... More 

Helpful?
1 Thank Nanjingren
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Nanjingren, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us... More 

Forster, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 14, 2016

We transferred to this hotel after Flight Centre had booked us in to a sub-stanard property out of town. The hotel staff went out of their way to assist us and make us feel welcome. The hotel was first rate and the location is perfect - located by the river, restaurants, bars and shopping. Would stay there again

Helpful?
Thank chocolatesareme
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear chocolatesareme, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Elena peng Online Sales Executive More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 1, 2016 via mobile

This is a good hotel , the ubication is good and very good breakfast a lot of diferent options . If you walk at night there is a very nice place in the back of the hotel were you can find nice places to eat , shoppi g and to spend the night . I recomend this hotel

Helpful?
Thank Luisa J
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Luisa J, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes... More 

jakarta
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 24, 2016 via mobile

Was pleased with this hotel. It was very busy with tour groups but it is big and never felt too crowded. Check in was easy and efficient but check out was rather chaotic as there was no queuing system and staff did not keep an eye on who was next so there was lots of pushing in. They need to... More 

Helpful?
Thank ianf22
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear ianf22, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Elena peng Online Sales Executive More 

London, United Kingdom
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 20, 2016

The room was booked for three adults sharing through Traifinders who arranged our tour and are usually very good. But there was no third bed and no room to put one. Really didn't need an hour of arguing at reception before the upgrade was offered -to a room that could take a third bed. Noisy hotel. The restaurant is in... More 

Helpful?
Thank Sasha S
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Sasha S, Thank you for taking the time to complete our on-line guest questionnaire regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. It is unfortunate... More 

Phoenix, Arizona
Level Contributor
8 reviews
4 hotel reviews
3 of 5 stars Reviewed July 18, 2016

My wife actually thinks Sheraton is a cheap chain. I am still having a hard time convincing her that Sheraton actually is a very good chain. The people were very good but its just that nothing was done right. Staff coudlnt understand english. I travel a lot to China and i dont expect everyone to understand but when you dial... More 

Helpful?
Thank Rambobu
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Rambobu, Thank you for taking the time to complete our on-line guest questionnaire regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. It is unfortunate that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Sheraton Guilin Hotel

Address: NO. 15 Bin Jiang Road, Guilin 541001, China
Location: China > Guangxi > Guilin > Downtown , Downtown River-view Area
Price Range: $78 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton
Hotel Style:
#2 Spa Hotel in Guilin
#8 Best Value Hotel in Guilin
#8 Luxury Hotel in Guilin
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