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Sheraton Guilin Hotel

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Sheraton Guilin Hotel
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1,017 Reviews from our TripAdvisor Community

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Showing 609: English reviews
jakarta
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Was pleased with this hotel. It was very busy with tour groups but it is big and never felt too crowded. Check in was easy and efficient but check out was rather chaotic as there was no queuing system and staff did not keep an eye on who was next so there was lots of pushing in. They need to... More 

Helpful?
Thank ianf22
London, United Kingdom
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was booked for three adults sharing through Traifinders who arranged our tour and are usually very good. But there was no third bed and no room to put one. Really didn't need an hour of arguing at reception before the upgrade was offered -to a room that could take a third bed. Noisy hotel. The restaurant is in... More 

Helpful?
Thank Sasha S
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Sasha S, Thank you for taking the time to complete our on-line guest questionnaire regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. It is unfortunate... More 

Phoenix, Arizona
Level Contributor
8 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

My wife actually thinks Sheraton is a cheap chain. I am still having a hard time convincing her that Sheraton actually is a very good chain. The people were very good but its just that nothing was done right. Staff coudlnt understand english. I travel a lot to China and i dont expect everyone to understand but when you dial... More 

Helpful?
Thank Rambobu
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Rambobu, Thank you for taking the time to complete our on-line guest questionnaire regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. It is unfortunate that... More 

Sao Paulo, SP
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In front of the Li river and at a short walk from Guilin attrations such as the Elephant Trunk Park, this hotel is very conveniently located. For a Sheraton, the conservation may be a bit disapointing, compared to other hotels from the same network.

Helpful?
Thank Wagner S
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Wagner S, Thank you for choosing Sheraton Guilin and sharing your review on Trip advisor. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Elena peng Online Sales Executive More 

Leamington Spa, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Received promptly at reception and given a free upgraded room, as I requested a quiet room with good internet reception. No issues with getting seats at breakfast with fast efficient service of coffee and tea. We were elated to see that afternoon tea was served and arranged to have one the following day, along with a glass of bubbly. Small... More 

Helpful?
Thank Satpal_Dhoot
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Satpal_Dhoot, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes the... More 

Dubai, United Arab Emirates
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location of hotel is good and central. Hotel is clean, rooms were fine decent size and facilities were reasonable. The biggest let down is the main dining area which randomly is located in the lobby area and is open. The whole hotel smells of frying because of this and having breAkfast was like eating at a zoo. The tables had... More 

Helpful?
Thank lisamk643
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear lisamk643, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We are very glad to know that you enjoyed our location and the room. Also, we sincerely apologize to the busy breakfast time issue, I will inform Food & Banquet to make plan in advance according to occupancy, sorry for the inconvenience. Currently,Our... More 

USA
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is very centrally located in a beautiful, but busy area of Guilin. It is right across the Li river and surrounded by 3 large lakes. You can stroll along the bund of the Li river, check out Elephant rock, or the busy plaza behind the hotel full of interesting stores, restaurants, and street food. The famous Waterfall Hotel... More 

Helpful?
Thank Dileau P
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Dileau P, Thank you once again and if travel brings you back to Guilin in the future, we hope that we will have the pleasure of welcoming you back to us at Sheraton Guilin Hotel!Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We are very glad to know that you enjoyed our... More 

Canberra, Australia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Our stay here was very disappointing. We were booked into this hotel through a private tour company. The hotel is old, shabby and out of date. The staff at reception were not approachable. After a long day sight seeing we decided to eat at the hotel restaurant. This was a bad decision! The food was awful and it took over... More 

Helpful?
Thank Laurajj3
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Laurajj3, Thank you for leaving your comments about your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. The Sheraton Guilin Hotel was the first International hotel in... More 

Bangkok, Krung Thep, Thailand
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed June 23, 2016 via mobile

The hotel is located in the mid-town, not far from Elephant rock, Restaurant and Bar street. Easy to go any attraction in Guilin..The room is in chinese style, clean and comfortable. There are a lot of taxi in this area. Convenient.. However, we had hired the van with driver to take us travel around the city, and he helped us... More 

Helpful?
Thank Wacharaporn W
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Wacharaporn W, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes... More 

Surrey, England
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed June 15, 2016

I stayed at the Sheraton for one night before heading to Longji rice terraces and Yangshou. I don't know how it compares with other city hotels in China but it felt rather dated. The room was comfortable and clean. The rooms overlook the central atrium and I was worried that it would be very noisy, particularly as there was a... More 

Helpful?
Thank Lisa K
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Lisa K, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. It is unfortunate that a combination of lobby wedding and Wifi issues failed... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Sheraton Guilin Hotel

Address: NO. 15 Bin Jiang Road, Guilin 541001, China
Location: China > Guangxi > Guilin > Downtown , Downtown River-view Area
Price Range: $82 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton
Hotel Style:
#2 Spa Hotel in Guilin
#8 Luxury Hotel in Guilin
#10 Best Value Hotel in Guilin
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