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Sheraton Guilin Hotel

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No.15 Binjiang Road, Xiufeng District, Guilin 541001 China
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Traveler (816)
Room & Suite (272)
Dining (95)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Guilin Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 773 hotels in Guilin
Sheraton Guilin Hotel is ideally located on the west bank of the Li River as well as situated right in downtown area. The Zhengyang walking street and the popular snack street are only steps away. The hotel’s geographical location is richly endowed by nature with the beautiful Elephant Trunk and Fubo Hill around, fully equipped by the hotel and surroundings’ facilities. The train station and bus station are only 4 kilometers away. To the Liangjiang International Airport takes 40 minutes by car.
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Location

Full view
94Great for walkers
Grade: 94 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
No.15 Binjiang Road, Xiufeng District, Guilin 541001 China
Name/address in local language
Getting there
Guilin Airport17 miSee all flights
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1425Reviews15Q+A100Room tips
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SJDWhyte wrote a review Aug 2021
London, England, United Kingdom29 contributions50 helpful votes
My friend and I arrived in Guilin on Monday 9th August. Underwhelmed with the numerous hotels promising great views of Yangshuo Mountain and great facilities. We originally had booked to go to a well-known brand in the region - even received an email confirmation, however, it was clear they did not want us in their hotel (despite being the most expensive in Guilin) and started making excuses as to why so rather than allow them to interfere with my holiday and . As I have used Sheraton and Marriot in the US and Dubai, I know what to expect and was glad that we booked this hotel. The front desk staff upon arrival were friendly, professional and very welcoming. They checked us in quickly once our green codes where shown. Our room was clean, spacious, comfortable and mould-free. Despite being told that the hotel was under renovation and as such, we may hear noise in the main areas from 9-6; this was minimal and did not affect our stay at all. In fact, most of the noise we heard came directly from the room next to us due to the children and mother constantly screaming and shouting. Our room was cleaned daily , with extra water, towels, and toilettries left (we appreciated this). The hotel garden, which was behind our room has a nice water feature which was both peaceful and calming. The breakfast on offer, was fresh, made to order and always arrived hot with the extras that we requested (watermelon juice, honey, etc). The gym has a range of equipment (no leg press or vibration machine), the swimming pool is clean and a good size and the sauna (which was used daily) topped off a great stay. The hotels location is fantastic - six minutes walk to Sun and Moon Pagoda, eight minutes walk to Elephant Hill Scenic Area (Exit 2). The cobbled street area is less than three minutes walk and its a 15 minute Didi ride to Yanshuo Mountain Scenic area; its also a 30 minute Didi ride to Daxu Ancient Town so save yourself time and money and book this hotel as a great base for all the Guilin attractions. Special thanks to Anka in the restaurant for your wonderful hospitality and service - Ni Zheng Bang! Thank you also to all Ayi's and Shifu's who kept the hotel clean and comfortable and who were very friendly. Although it is doubtful that I will return to Guilin, I will ensure that all my friends and colleagues know about this hotel.
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Date of stay: August 2021
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Room Tip: 3rd and 4th floor overlooking the garden are least affected by the renovations.
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1 Helpful vote
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Response from Zhai Daisy, 销售 at Sheraton Guilin Hotel
Responded 4 weeks ago
Dear Guest, Thank you for choosing Sheraton Guilin and sharing your review on Trip advisor. We are glad to hear you enjoyed your stay and our location. We believe that good reputation comes from you, and thank you for your sincere recommendation of Sheraton Guilin to friends. We will bring the best service to every guest. The renovation will be completed this year, making the new hotel more stylish and comfortable. Looking forward to your visit again, you will have a brand-new feeling!
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mollylou2015 wrote a review Jul 2021
Ko Samet, Thailand26 contributions3 helpful votes
We stayed during a time when they were renovating the hotel. Our rooms smelled of mold and it was very difficult to sleep with this smell. We managed to make the smell decrease by keeping the air con on but it was still pretty bad. The pool is strange. There isn't a shallow end so if you have small children be sure to bring floaties. It seemed sort of old and so well kept. There was a swimming lesson going on in the pool so we were restricted in where we could move about. The whole hotel feels quite dated. A woman spat on the carpet in the hallway while we were walking down it. The breakfast was okay. Overall I would say we wouldn't stay here again.
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Date of stay: July 2021
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Response from Zhai Daisy, 销售 at Sheraton Guilin Hotel
Responded Jul 23, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your room smelled of mold , please allow me to express my sincerest apologies. Due to the recent rainy season, the southern climate is humid, the hotel will take measures to clean the air. We will try our best to improve, we hope you can give us the opportunity to serve you again! The renovation will be completed this year, making the new hotel more stylish and comfortable. Looking forward to your visit again, you will have a brand-new feeling! Sincerely look forward to your next visit!
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C B wrote a review Jul 2021
Europe70 contributions33 helpful votes
As many people have mentioned this hotel has an incredible location right on the river and against a huge set of restaurants and small shops that are fun to walk around. When I walked in and saw it was still under renovation and heard the construction noise I was a little apprehensive, but I must say the hotel has done an excellent job of minimizing the impact on the guest, from our room we heard no noise what so ever. The check in staff, seemed a little confused by my Marriott status, but where very helpful and in the end were quite generous with the benefits for which I was very appreciative. My children loved the buffet breakfast. While we didn't eat there, the restaurant on the top floor has an incredible view. The one very poor note was when went to the pool. As it was a hot day, I was looking forward to swimming with my son. The pool is good size, and there was no one in attendance, (which was fine it clearly said no life guard on duty). After we had been swimming around for a few minutes a staff member came out and told us (in Chinese only), that we couldn't swim without swim caps, than immediately offered to sell us swim caps at a very high price, while adding that if we thought that price was high we could go buy them on the street. This experience left a very bad taste, as there is no reason for needing swim caps in this outdoor pool as we had very little hair. Oddly, swim caps were not even listed on the price list on the pool even though other swim items such as googles were. This left a bad taste on an overall good experience.
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Date of stay: July 2021
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Response from Zhai Daisy, 销售 at Sheraton Guilin Hotel
Responded Jul 23, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your swimming experience did not meet your expectations, please allow me to express my sincerest apologies. We take our guests' comments very seriously. Every comment gives us an opportunity to improve. We will follow up on your questions and resolve them. Welcome to visit our hotel again in the near future, and continue to provide us with valuable comments and suggestions!
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Ailton007 wrote a review Jun 2021
Seattle, Washington628 contributions204 helpful votes
Lots of renovations currently so no lounge or high floor available. Friendly and attentive staff, we loved the Chinese breakfast options incl. Guilin noodles. Walking distance to plenty of restaurants, elephant trunk hill, sun and moon Pagoda etc. 20 min by taxi to North train station which is where we arrived. Quiet, small room with huge flat screen TV.
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Date of stay: June 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Zhai Daisy, 销售 at Sheraton Guilin Hotel
Responded Jun 21, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are very glad to learn that you satisfied with our service, food and location. We are sorry for the inconvenience caused by the decoration. Please allow us to offer our sincerest apologies. The renovation will be completed this year, making the new hotel more stylish and comfortable. Looking forward to your visit again, you will have a brand-new feeling!
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Peter S wrote a review Apr 2021
Shanghai, China829 contributions115 helpful votes
+1
Guilin is a great place to visit. The location of the Sheraton hotel is 1A. I was afraid to book the hotel because of the appraisals about the old rooms. Now at least 2 floors from 7 are renovated and we received a new great room. Hotel stuff is very friendly and well organized. Breakfast well sorted and good offer. Lobby food is limited for the range. Air conditioning is a bit noisy. I was pleased to stay here and would come again.
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Date of stay: April 2021Trip type: Traveled on business
2 Helpful votes
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Response from Zhai Daisy, 销售 at Sheraton Guilin Hotel
Responded Apr 12, 2021
Dear guests, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. On behalf of the whole team at the Sheraton Guilin Hotel. We hope to welcome you back in the very near future!
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LOCATION
ChinaGuangxiGuilinDowntown River-view Area / Downtown
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Frequently Asked Questions about Sheraton Guilin Hotel
Which popular attractions are close to Sheraton Guilin Hotel?
Nearby attractions include Sun and Moon Pagodas (0.3 miles), Guilin ZhengYang BuXingJie (ShanHu BeiLu) (0.1 miles), and ShangShui MeiShiJie (0.07 miles).
What are some of the property amenities at Sheraton Guilin Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Guilin Hotel?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Sheraton Guilin Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Guilin Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Guilin Hotel?
Conveniently located restaurants include Kali Mirch (black pepper) Indian Cuisine, Li River Cuisine Restaurant, and Don Quijote Spanish Restaurant.
Are there opportunities to exercise at Sheraton Guilin Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Guilin Hotel have an airport shuttle?
Yes, Sheraton Guilin Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sheraton Guilin Hotel located near the city center?
Yes, it is 0.6 miles away from the center of Guilin.
Are any cleaning services offered at Sheraton Guilin Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Guilin Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.