We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Shangri-La Hotel Guilin

#2 of 571 Hotels in Guilin
Certificate of Excellence
Book on TripAdvisor
in partnership with
Trusted partner. We work with Jetsetter to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Shangri-La Hotel Guilin
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

924 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 640: English reviews
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I would recommend everyone who goes to Guilin, to stay in Shangri-La Hotel. It is located very close to the main shopping district of Guilin (just a few minutes walk - left or right of the hotel). The rooms are very nice with a awesome view of the Guilin hills. The staff is very friendly and always smiling. The outdoor... More 

Helpful?
Thank Niel M
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for taking up the time to wrote in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future. More 

Hong Kong, China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We came to Guilin a long weekend as we wanted to take the boat cruise down the river Li. Check in & out at the hotel were both very quick & efficient & all staff at the hotel during our stay were very helpful & friendly. We had a very pleasant room overlooking the garden & river Li on the... More 

Helpful?
Thank Jan B
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your experience. We are very disappointed that we were not able to meet your expectations during your stay. Rest assured that the corrective actions will be taken to make improvement for the quality... More 

texas
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the worse Shangri-la hotel that I have stayed in. Granted Guilin is a level 3 or 4 city and I should not have expected the same degree of hotel greatness as those in the tier 1 city in China. But with the Shangr-la name, I expect certain level or standard to adhere to. The room needed updating and... More 

Helpful?
Thank hohoho1
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your experience. We are very disappointed that we were not able to meet your expectations during your stay. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in... More 

Level Contributor
758 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed two nights. Located on the Li River,but away from the centre -- requiring a taxi or a minimum 20-minute walk across the bridge to where the action is. Welcoming ceremony with lemon tea was the best part of our stay. There are a lot of on-site activities for families and children -- bumper boats in the pool; a mini... More 

Helpful?
Thank illinois travelere
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your experience. We are very disappointed that we were not able to meet your expectations during your stay. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

As expected with Shangri-La hotels, this Guilin branch has clean, spacious rooms that were nicely decorated. What we loved about this hotel was the service. Lynn from the front desk and Iris from guest services went out of their way to ensure we had a great stay. From giving us an upgrade to a nicer room to answering our questions... More 

Helpful?
Thank Willa H
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for taking up the time to wrote in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to Lynn and Iris accordingly. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future. More 

Newcastle, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Everything was extremely lovely, great facilities and staff. The room was beautifully decorated and had an excellent view of the Li River. I would have given the hotel 5 stars however there is one drawback which has considerably turned me off - in my hotel room, I had found used underwear which did not belong to me nor anyone in... More 

Helpful?
Thank sometimesnika
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on the unsatisfactory service. Rest assured that the corrective actions will be taken to rectify the situation and more staff training will be conducted in order to strive for better customer service in the... More 

Denver, Colorado
Level Contributor
264 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Shangri-La for 2 nights in April. Our tour company booked an "executive river view room". We had a spacious room with a king size bed and an outstanding view of the river and the unique karst mountains in the distance. It was clean and well designed. As part of our booking, we checked in and out... More 

Helpful?
Thank Darlene51
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will... More 

Kuala Lumpur, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located next to the Li River, location is fantastic. The Concierge Staff James was extremely resourceful and helpful. It has the comfort and clean environment integrating the Guilin element. Our family loves the hotel.

Review collected in partnership with shangri-la.com

Helpful?
Thank Boon Siong L
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for taking up the time to wrote in regards of your recent stay.Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed to James accordingly. Once again,... More 

Cambridge, Canada
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed 2 weeks ago

As I read the reviews of this hotel by other travellers, I am shocked because our experience was the complete opposite. Our rooms were situated on the fourth floor. Upon entering them we were engulfed by the smell of stale cigarette smoke. The carpets were stained and the grout in the sink and shower showed signs of mould. We were... More 

Helpful?
Thank AlwaysLovesToTravel1
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on the unsatisfied experience. Rest assured that the corrective actions will be taken to maintain the rooms and more staff training will be conducted in order to strive for better customer service in the... More 

Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We arrived early in the morning and the hotel arranged a hotel room for us for us to freshen up for our day trip in Guilin! I thought that was absolutely wonderful and generous of the shangrila. We booked the exclusive horizon club and the service was great, good was great, room was great! Gym, spa, outdoor pool are all... More 

Helpful?
Thank 147meil
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

516 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (483)
Viewed
Pool/Beach Area (15)
Viewed
Bathroom (14)
Viewed
Room/Suite (73)
Viewed
Hotel & Grounds (93)
Viewed
Family/Play Areas (8)
Viewed
View from Room (29)
Viewed
Dining (35)
Viewed
Business Center/Function Rooms (4)
Viewed
Other (212)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (1)
Viewed
Room/Suite (1)
Viewed
Other (31)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Guilin
Guilinyi Royal Palace
#3 of 571 in Guilin
4.5 of 5 stars 179 reviews
Downtown
Sheraton Guilin Hotel
Sheraton Guilin Hotel
#9 of 571 in Guilin
4.0 of 5 stars 1,016 reviews
Lijiang Waterfall Hotel
#6 of 571 in Guilin
4.0 of 5 stars 844 reviews
Show Prices
Show Prices
Show Prices
Aroma Tea House
#7 of 571 in Guilin
4.5 of 5 stars 242 reviews
Guilin Bravo Hotel
#8 of 571 in Guilin
4.0 of 5 stars 748 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Shangri-La Hotel Guilin

Address: No.111 Huancheng North Second Road, Guilin 541004, China
Location: China > Guangxi > Guilin
Price Range: $101 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
Number of rooms: 449
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Shangri-La Hotels and Resorts, Priceline, Ctrip TA, Hotels.com, Odigeo, HotelTravel.com, Travelocity, Agoda and Jetsetter so you can book your Shangri-La Hotel Guilin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Guilin
#2 Family Hotel in Guilin
#2 Luxury Hotel in Guilin
#13 Best Value Hotel in Guilin
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay