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Shangri-La Hotel Guilin

Traveler (807)
Room & Suite (184)
Dining (46)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport Transportation
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Tennis Court
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
1,382Reviews
868Photos
11Q+A
100Room tips
Traveler rating
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  • 349
  • 121
  • 23
  • 20
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Popular mentions
I checked in very late and noticed some noise from a construction site close to the hotel. My room was very close to the construction site so it was even louder. I contacted the service desk and they sent a service agent. Pan Pan, so his name, was so understanding and helpful,
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Response from Compass745031, General Manager at Shangri-La Hotel Guilin
Responded 2 days ago
Dear Dennis, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed to Pan Pan accordingly. Once again, thank you for your kind comments and regard hotel as the preferred choice of yours in Guilin. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.
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Thanks to the service staff Supan's warm service, let me feel the feeling of going home. His warm service and intimacy make me feel warm and happy. Next time I must come to stay. Thank you for the service of this hotel.
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Response from Compass745031, General Manager at Shangri-La Hotel Guilin
Responded 5 days ago
Dear Mr. Huang, Thank you for your recent stay at Shangri-La Hotel, Guilin. It is appreciated to receive your feedback with encouraging comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed on to Edward accordingly, who exemplified the standard of Shangri-La caring, personal service for which we are striving for. Your feedback is a great deal of encouragement which has been helped his to increase more confidence in future work. Once again, thank you for your kind comments and regard hotel as the preferred choice of yours in Guilin. We sincerely hope that we will have the opportunity to welcome you back to Shangri-La Hotel, Guilin in the future.
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This is a big resort style hotel. If that's not your scene, stay away. Personally I found it a great little oasis from the hustle and bustle of travel in china especially after travelling to Guilin direct from Paris including navigating Guangzhou metro and then a fast train. As
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Response from Compass745031, General Manager at Shangri-La Hotel Guilin
Responded 2 weeks ago
Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your experience. We are glad to learn that you recognized our hotel as 'a great little oasis'. Meanwhile, we are very disappointed that our bathroom grout and breakfast buffet were not able to meet your expectations during your stay. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. In order to improve our service quality, it would be deeply appreciated if you would advise us of more details at your convenience. Once again, thank you for your comments and we sincerely hope that we will have the opportunity to welcome you back to Shangri-La Hotel, Guilin in the future.
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we stayed three days in this hotel. staff was very positive and helpful around. the food of chinese restraunt was good and the garden was very interesting. the zoo was so cute, kids loved it. a little bit far from city centre, you gotta need a cab. anyway, very nice hotel ,
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Response from Compass745031, General Manager at Shangri-La Hotel Guilin
Responded 2 weeks ago
Dear value guest, Thank you for staying at our hotel and sharing your positive comments. Shangri-La Hotel Guilin is located near the Yushan Bridge, on the east bank of the Lijiang River (the starting point of the elite section of the Li River Scenic Area in downtown), making you feel like you are in the corner of paradise. Without leaving the hotel, you can enjoy various local snacks at the “Food Booth” in the lobby and experience Guilin culture and custom by participating or watching the Bamboo Dance and Mini Cuengh Shows every Tuesday, Thursday, Saturday and Sunday. Our hotel also has many recreation facilities and activities for children, including Kids Club, Game Lounge, Mini Zoo, Mini Royal train, rock climbing, bumper boats, cobblestone painting, cooking classes, etc., so that children can have full of fun in the hotel every day. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.
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Excellent Service level. Readiness and kindness of staff is the strongest point. Infrastructure, rooms, cleanest. Special attention to two staff: Crystal (from Horizon Club and Ada Mo (housekeeping) - they are great! All special arrangement we needed were promptly and kindly
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Response from Compass745031, General Manager at Shangri-La Hotel Guilin
Responded 2 weeks ago
Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed to Crystal and Ada accordingly. Once again, thank you for your kind comments and regard hotel as the preferred choice of yours in Guilin. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.
Read more
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All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event RoomsFamily and Play Areas
Soft kinsize bed
garden view from level 5
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12345637
Is it obligatory for men and women to wear a cap in the swimming pool?
Yes, in the indoor pool. Swim caps are not necessary for the outdoor pool.
1 vote
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I dont know if the hotel has webchat but calling them can work, They are really helpful and speak excellent English. There are different levels of river cruise ranging from a basic bamboo raft to big ships. The raft may not be a good idea with a small child.
1 vote
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I don't think they have. Better email them. It's better do through hotel to go on a cruise. Because there are different kind of ship of different standard.
1 vote
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No 110 volts in Hotel rooms, It is wise to bring an adaptor, do not rely on front desk, they are always out. If you are stuck, the corner store across the street have adaptors and also street vendors also sell it at $5 to 10 RMB each. The Hotel store sometimes have it too.
0 votes
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Not sure as I was pre-paid.
0 votes
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123
"River view rooms offer good views of the karst hills only from number 27 upwards and best views of the karst hills from number 51 upwards."
"If you can upgrade to a club room, well worth the extra."
"No tip to give"
"They charge more, but river view rooms are worth the upgrade."
"Ask for a view to the river"
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12345620
PRICE RANGE
$86 - $191 (Based on Average Rates for a Standard Room)
LOCATION
ChinaGuangxiGuilin
NUMBER OF ROOMS
439
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