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Shangri-La Hotel Guilin

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#2 of 591 Hotels in Guilin
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Shangri-La Hotel Guilin
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1,001 Reviews from our TripAdvisor Community

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Showing 698: English reviews
Toronto, Ontario
Reviewed yesterday NEW

* excellent location besides the Li River. * good services and good foods. * friendly people and professional services In my business trip to Guilin, your hotel is my primary travel Hotel during the past decade! One experience makes me never forget: I forget my passport in the fade of my guest room, when I check in at the counter...

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Helpful?
Thank Samuel-S-Rong
Reviewed 2 days ago NEW

I was staying in ShenZhen and Hong Kong and needed some fresh air so I said let's try Guilin. On TripAdvisor i found there was a lot to visit so booked 3 nights. But the hotel (location is great outside the busy city) was so great I stayed 8 nights ! There's so mutch to see at the hotel and...

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Helpful?
Thank DVVLAP
Beijing, China
Reviewed 3 days ago NEW

I can recommend this hotel as one of the best in Guilin and Guilin area. The rooms are big, new and clean. Staff is polite and helpful. Higher floors have better view and also rooms on right sight have better view to the mountains than rooms on left sight of the building. Spectacular breakfast. You can't miss it. The hotel...

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Helpful?
Thank joasia2016
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for taking the time to share your experience and feedback on your recent stay with us. We are glad to hear you enjoyed our guestrooms, views, service and breakfast. I would welcome you to contact me directly at leslie.wang@shangri-la.com should you wish to discuss your experience in further detail. We look forward to the opportunity...

Santa Clara, California
Reviewed 5 days ago NEW

We stayed at the Shangri-La Guilin for 2 nights in November. It was quite cold during our time there and the hotel did not look to be full. We were treated to nice clean rooms with spacious bathrooms and showers. Our kids got to use the pool and I also saw the gym facilities, which looked modern and good for...

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Helpful?
Thank Lawrence S
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. We are glad to hear your recognition for our rooms, gym facilities, buffet breakfast and dinner at Shang Palace. We do, however, regret to hear we may have missed any opportunities to ensure our...

California
Reviewed 1 week ago via mobile

The hotel was very pretty with clean and spacious rooms. Service was friendly and efficient. It was just a short drive from the train station and right on the Li River. My only criticism is that the dinner and breakfast buffet were just okay. We don't have young children but it looked like a great hotel for families.

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Helpful?
Thank Jeannie_Jim_Joseph
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to share your stay experience with us. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments...

New York City, New York
Reviewed 1 week ago via mobile

Everyone is nice and tries hard but very very few people speak english and even simple words like ice or toilet are not understood by the staff, with the exception of the managers from each department.. the SPA is lovely. Had an Asian massage and was just wonderful. Very polite and skillful massager. The hotel tries hard to entertain tourist...

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Helpful?
Thank patrigiulia
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to share your stay experience with us. We are glad to learn that you enjoy our SPA. We will pass your encouraging comments with our staffs. Meanwhile, your comments on our staffs' English and removing the plastic flamingos and...

Singapore, Singapore
Reviewed 3 weeks ago

We stayed here for a week and were treated like royalty by the staff in the Horizon Club. Laurine, Lily, and Suzy were absolutely lovely and went far above and beyond to take care of us. At one point some beautiful calligraphy I'd received was accidentally thrown away. When I asked Lily to find out if there was anyone who...

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1Thank ea0723
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will...

Lake Elmo, Minnesota
Reviewed 4 weeks ago

We enjoyed our stay here. The rooms were very comfortable and clean. Checking in and out went smoothly. The breakfast buffet was large and we'll stocked. The U-Bar was a better choice for us than the lobby bar. We had the cozy place to ourselves.

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Helpful?
Thank OneAddictedTraveler
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.

Aurora, Colorado
Reviewed 4 weeks ago

The Shangri-La Guilin was a really fine experience in every way! It was one of 6 high-end hotels we chose for our (2 seniors) 3-week independent trip to China. Originally, we were booked for just one night. But because my partner (Chuck) needed medical attention for a developing upper respiratory condition, we stayed three nights. The Shangri-La Guilin is very...

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Helpful?
2Thank Helgaline
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will...

Singapore
Reviewed 5 weeks ago

Stayed in this hotel for 5 nights towards the end of Oct 2016. The check-in at the Horizon Center was a breeze. The room was clean, with a separate shower and a long bath tub. Toiletries were amply provided, replenished daily. Only two complaints: (1) Wifi did not work. (2) Only one power plug - at the computer desk. The...

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Helpful?
1Thank SINtraveller
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting

Additional Information about Shangri-La Hotel Guilin

Address: No.111 Huancheng North Second Road, Guilin 541004, China
Location: China > Guangxi > Guilin
Price Range: $85 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
Number of rooms: 439
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotels.com, HotelTravel.com, Agoda, Travelocity, Priceline, Booking.com, Ctrip TA and Jetsetter so you can book your Shangri-La Hotel Guilin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Guilin
#2 Family Hotel in Guilin
#2 Luxury Hotel in Guilin
#14 Best Value Hotel in Guilin
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel Guilin staff and other travelers.
6 questions
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Questions? Get answers from Shangri-La Hotel Guilin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Very nice luxury hotel.”
  • The rooms on this sight have better views.
 of 5 bubbles joasia2016, 3 days ago | Read review
“A room overlooking the garden is best. Lower floors are chilly / upper floors were much warmer.”
 of 5 bubbles ea0723, 3 weeks ago | Read review
“Ask for delux room with a view”
 of 5 bubbles sifugarry, Nov 2, 2016 | Read review
“Horizon vlub is the only way to go”
 of 5 bubbles JT61Hk, Oct 31, 2016 | Read review
“Front of the beautiful Guilin mountain facing the wimming pool -level 4 or 5.”
 of 5 bubbles GatineauMarie, Oct 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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