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Shangri-La Hotel Guilin

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#2 of 571 Hotels in Guilin
Certificate of Excellence
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Shangri-La Hotel Guilin
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938 Reviews from our TripAdvisor Community

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Showing 652: English reviews
Milan
Level Contributor
250 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel offers a good view in a top location close to the river. Rooms are big enough but somehow depreciated, need a restyling. Very nice park with pool outside, the indoor pool was empty during our visit. Fantastic hall, unfortunately they placed a couple of stands to sell local food/products which really disturb the atmosphere and the beauty of the... More 

Helpful?
Thank PelikanJ
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on the unsatisfactory service. Your comments and suggestions will be passed to our management team. Rest assured that the corrective actions will be taken to rectify the situation and more staff training will be... More 

Los Angeles
Level Contributor
247 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our family of 5 enjoyed our 1 night stay at this well-appointed hotel which has great service. Our check-in was smooth, and our 2 connecting rooms had nice amenities and were moderate in size. The breakfast buffet was quite large, but the food quality was not quite top notch--that would be too costly--yet it was certainly very good. The hotel... More 

Helpful?
Thank ReillyPas
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future. More 

Cambridge, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Shangri-La hotel in Guilin lives up to the high reputation of all Shangri-La hotels and the city and surrounding karst landscape is a MUST for anyone interested in nature, geology and beauty. Sited on the banks of the Li river, there are bamboo raft excursions, boat trips to Yiangshuo and many more local attractions to visit. A thoroughly unspoilt... More 

Helpful?
Thank Eveline F
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future. More 

Shenzhen, China
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great hotel. I only stayed one night before heading to Yangshuo but this was the perfect place to stay. I loved the hotel lobby and grounds. It wasn't is the heart of the craziness but a short cab ride will take you there and then come back to tranquility. The rooms were beautiful. Would recommend to anyone visiting... More 

Helpful?
Thank 73TennisChick
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for taking up the time to wrote in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future. More 

Lake Mary, Florida
Level Contributor
128 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel lobby looked nice, but the buffet meals were the true shortcoming. Screaming kids, lots of kids running around, and not a lot of staff to help, Still waiting for the water we requested, if you know what I mean. It looked like a lot of food, but somehow there still weren't a lot of good choices, and the... More 

Helpful?
Thank LPinFL
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your experience. We are very disappointed that we were not able to meet your expectations during your stay. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in... More 

Stourbridge
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We only had one night here but we loved the place! Guilin itself is a fantastic place to visit, and the Shangri La was a wonderful place to stay. The room was very well equipped and the hotel facilties were excellent. A great evening meal and breakfast buffet and we also enjoyed the gardens and the outdoor pool.

Helpful?
Thank Dale W
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for taking up the time to wrote in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future. More 

Shenzhen, China
Level Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in this hotel with my wife while on a 3 day mini vacation to see the sights in Guilin. We stayed in a Horizon room for a little over 100 usd a night, a pretty good deal if you ask me. The Good: 1) Location is close to the North Railway station, which is where the high speed rail... More 

Helpful?
Thank Cameron W
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments. Meanwhile, some... More 

Assisi, Italy
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From check-in to the departure transfer everything was perfect. The staff in the Horizon Club Lounge gave me a very cordial treatment, anticipating my needs and organizing special food. The room was spacy with a nice view to river and mountain.

Helpful?
Thank Fritz S
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for taking up the time to wrote in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our Horizon Club team accordingly. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future. More 

Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I and 5 colleagues chose to stay at the Shangri-la on a 3-day trip to Guilin on the strength of its 5 star rating and TripAdvisor rank. That was a mistake. Let me tell you what the Shangri-la is, before we get to what it isn't. It is a large family-oriented compound, mostly sequestered from interesting (but admittedly noisy) bits... More 

Helpful?
Thank Michael M
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your experience. We are very disappointed that we were not able to meet your expectations during your stay. Rest assured that the corrective actions will be taken to rectify the situation and more... More 

Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We have booked a Horizon Executive Room for 1 night and expected a 5 star Shangri La service but it was below my expectation and the service was even worse than a boutique hotel we stayed at Yangshuo.<br> <br> We arrived Zhuhai to Guilin North by train and has reserved a limousine (1 month before arrival) to pick us up,... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank wyeonnc
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on the unsatisfactory service. At the outset, please allow me to sincerely apologize for the unsatisfactory service caused by Concierge and Horizon Lounge recently. It is indeed not the Shangri-La hospitality that you have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Shangri-La Hotel Guilin

Address: NO. 111 Huancheng North Second Road, Guilin 541010, China
Location: China > Guangxi > Guilin
Price Range: $103 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
Number of rooms: 449
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, Priceline, Agoda, Shangri-La Hotels and Resorts, Travelocity, Odigeo, HotelTravel.com, Orbitz, Hotels.com, Ctrip TA and Jetsetter so you can book your Shangri-La Hotel Guilin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Guilin
#2 Family Hotel in Guilin
#2 Luxury Hotel in Guilin
#13 Best Value Hotel in Guilin
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