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No.111 Huancheng North Second Road, Guilin 541004 China
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Traveler (2574)
Room & Suite (492)
Dining (197)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Guilin
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 775 in Guilin
Travelers' Choice

Everyone needs a place to lay their weary head. For travelers visiting Guilin, Shangri-La Hotel Guilin is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Shangri-La Hotel Guilin makes it easy to enjoy the best of Guilin.

Rooms at Shangri-La Hotel Guilin offer a flat screen TV, air conditioning, and a minibar providing exceptional comfort and convenience, and guests can go online with free wifi.

A concierge and room service are some of the conveniences offered at this hotel. A pool and an on-site restaurant will also help to make your stay even more special. If you are driving to Shangri-La Hotel Guilin, free parking is available.

Nearby landmarks such as GuiLinShi ZhengYang Lu BuXingJie (1.4 mi) and Guilin ZhengYang BuXingJie (ShanHu BeiLu) (1.5 mi) make Shangri-La Hotel Guilin a great place to stay when visiting Guilin.

When you’re feeling hungry, be sure to check out Pizza Park, Scoozi Bar, and Xi'an Steak House, which are some Italian restaurants that are popular with locals and out-of-towners alike.

If you are interested in exploring Guilin, check out one of the historic sites, such as Eighth Route Army Guilin Office, Jingjiang Royal Residence, and Xiaoyao Building Site.

Whether you’re traveling for business, pleasure or both, Shangri-La Hotel Guilin is sure to make your visit to Guilin one worth remembering.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Kids club
Hot tub
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Breakfast buffet
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Foot massage
24-hour security
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Languages Spoken
Hotel links
Special Offer:Exclusive Member Rate
5206Reviews12Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Alex K wrote a review Feb 2022
1 contribution
We really appreciate the wonderful warm welcome and assistance my family received in these difficult times when I could not come back to China to spend Chinese New Year celebrations with my family. Special mention to Amanda, who has always been incredibly helpful to us. It is a great comfort for me to know that even though I can not be there in person, my family still had a beautiful, pleasant and warm Chinese New Year celebration. I wanted to wish all the staff at this amazing hotel a wonderful, safe and prosperous year of the Tiger. I hope to come back to China soon and enjoy the facilities of your beautiful hotel again. A huge thank you and see you soon.
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Date of stay: February 2022Trip type: Traveled
Zarza's Travels wrote a review Apr 2021
China376 contributions70 helpful votes
A standard Shangri-La hotel, with all the normal amenities. I'd been checked into a smoking room, which smelt strong of smoke but reception were quick to change me to a non-smoking room. I'd booked the Horizon room which gave me access to the lounge. I'm not sure if I would do this again. The lounge had 'happy hour' from 5pm - 7pm each day, where food and some drinks were served. Advertised as having cocktails, this wasn't the case and everything was put away at 7pm so it did not offer a place to relax with a drink or two for the evening! The room was spacious and the bathroom had a nice bath and shower. The breakfast served in the Horizon lounge was ok, but I was put off by people standing over the food and eating! Overall, an ok stay for anyone looking for the standard Western style Hotel.
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Date of stay: April 2021Trip type: Traveled
Room Tip: Wouldn't recommend the Horizon lounge. Make sure you specify non-smoking room when you check in...
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Response from Sophie Zhang, General Manager at Shangri-La Guilin
Responded Jun 9, 2021
Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your experience. We are very disappointed that we were not able to meet your expectations during your stay. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. In order to improve our service quality, it would be deeply appreciated if you would advise us of more details by dropping email at your convenience. Once again, thank you for your comments and we sincerely hope that we will have the opportunity to welcome you back to Shangri-La Hotel, Guilin in the future.
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Matt wrote a review Nov 2020
Sydney, Australia4 contributions
We stayed at Shangri-La Guilin in late 2019 (pre-COVID). Our stay was exceptional. The hotel is large and well-equipped, and service was very good for the duration of our stay. - Getting there & around - We took a taxi from the airport. Guilin taxi drivers tend to be friendlier and easier to hail for Westerners when compared to their bigger-city counterparts. Some vehicles are older however, and do not have working seatbelts. The hotel offers transfers, and in reflection we probably would have liked to have booked one as we arrived quite late in the evening. As others have mentioned, the hotel is a little far from the main part of the city, with nothing particularly interesting within immediate walking distance. Some of the surrounding areas around the main road seem a bit run down (making the hotel feel a bit out of place), but there are also nicer developments and surrounds to the south of the hotel. This makes taxi or Didi the only meaningful choice to get around, which is mostly fine. - Rooms and service - We booked a room on the Horizon Club floor, and we recommend that you do the same. The Horizon Club is of a good size, with genuinely lovely staff members doing their best to make you feel at home. The spread offered each morning and evening is sufficient to eat if you're not venturing away for dinner, with good Western and Chinese options (including the local Guilin mifen; highly recommended). We also ate at Shang Palace downstairs, which was good but not amazing. In the Horizon Club, staff remembered our favourite food and drinks across our 4-night stay, always greeted us with a smile, and were genuinely pleased to be helping us out. The service alone is enough for a 5 star rating. We found that staff here speak better or similar English compared to those of 5 star Western chains in Shanghai. Rooms were decently sized and the views were gorgeous. The bed was certainly harder than other beds in Western hotel chains in China, but still comfortable. - Facilities and grounds - The hotel has aspects of a small resort, including on-site events such as singing and dancing, the petting zoo, and large landscaped gardens. Animals were quite well looked-after. I liked the pool and the gym was sizeable and well-equipped. The hotel puts a lot of effort into seasonal decorations, which was much appreciated. Ultimately, this is an ideal base from which to explore Guilin. The location is a bit away from the main city, but not inconvenient. Service was impeccable.
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Date of stay: December 2019
Room Tip: The Horizon Club rooms are worth the money
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IronMng wrote a review Aug 2020
Paris, France74 contributions72 helpful votes
I went to Shangrila for an afternoon tea. When arrived at the cafe, I waited long before someone came to me. When I ordered a afternoon tea set, I was told that I need to book 24 hours in advance. So I asked for the menu, I was told that I’d better not order a la carte as I would have to wait at least 20 min! And recommended to go the the noodle counter. I insisted to see the menu which was a sheet of paper written only in Chinese, with poor choices... Disappointed I booked aftertoon tea for the next day... what a disappointment, I join a picture of how the tea was served (no choice of tea proposed...) and you can have an idea of the rest... 24 hours to have some pitiful cakes, some meagre sandwiches and some fruits (watermelon, honeydew melon, dragon fruit) Shame on you! Personnel were very nice and trying, obviously a problem of training and management.... Such a beautiful place with such a poor operation...
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Date of stay: August 2020Trip type: Traveled
2 Helpful votes
Response from , General Manager at Shangri-La Guilin
Responded Aug 17, 2020
Dear valued guest, Thank you for taking the time to share your experience and feedback on your recent stay with us. We regret that we were not able to meet your expectations when you were having your afternoon tea in the Lobby Lounge. We have taken notes of the comment and please accept my sincere apologies to you for the unsatisfactory experience. Rest assured that the corrective actions will be taken to rectify the situation in order to strive for better customer service in the future. Once again, thank you for sharing the comment and we sincerely hope that we will have opportunity to redeem ourselves and welcome you back to Shangri-La Hotel, Guilin. Yours sincerely,
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Shashi S wrote a review Aug 2020
Nashville, Tennessee2 contributions
We had a family reunion there last September and it was the best experience ever! This hotel is not only with its excellent view and also their service is above and beyond. Staff, especially the lobby manager Sasa Luo . She has been incredibly friendly and helpful! She helped us with exactly what we are looking for and she has made our staying much more pleasant! And even more thanks to our cute bartender from Indonesia has gone out his way for our drinks and he really made us feel welcomed and definitely going back to his bar again! We are so delighted and appreciated.
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Date of stay: August 2020Trip type: Traveled
Wandering soles wrote a review Aug 2020
Shanghai, China100 contributions28 helpful votes
We stayed in Shang ri la for two nights. Pros- large rooms , clean and comfortable. Cons - location is poor, food is below average , a lot of staff does not speak english . We had three meals andall of them were either tasteless , some items on menu unavailable . Would have been better if stayed at another hotel in city centre
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Date of stay: July 2020Trip type: Traveled
1 Helpful vote
laurasmith007 wrote a review Jul 2020
Hertfordshire, United Kingdom6 contributions7 helpful votes
And outstanding hotel with exceptional service. Nam Nam (duty manager) showed us to our room and nothing was too much trouble. He showed us how everything worked and went above and beyond. Our children, aged 13 and 8, loved the pool, games room and cooking, where the member of staff running the event also went above and beyond (even played just dance with my youngest!). Simply the best hotel I’ve stayed in (and I’ve stayed in a lot of hotels!) and so pleased we are coming back in four days time.
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Date of stay: July 2020Trip type: Traveled
2 Helpful votes
Response from Sophie Zhang, General Manager at Shangri-La Guilin
Responded Jul 15, 2020
Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed to Nan Nan accordingly. Once again, thank you for your kind comments and regard hotel as the preferred choice of yours in Guilin. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.
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Peter D wrote a review Jun 2020
Riyadh, Saudi Arabia36 contributions25 helpful votes
When traveling to Guilin and the surrounding area, the Shangri la has to be at the top off your list for a short stay over. The hotel honors the typical Shangri la service and kindness. We were picked up from the airport and had cool towel, refreshments, and fruit on our way to the hotel. We were greeted by kind and competent hotel staff. The room held a very nice surprise for our 8-year-old, a tent was set up in our room and a large bed was made for him to sleep in. He immediately loved it. Lunch and breakfast were solid quality but driven by the Corona situation it lacked international cuisine. We left the next day and moved closer to our Yangshuo destination (a 2 hours drive) but for sure will go back once in Guilin.
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Date of stay: May 2020
Sleep Quality
1 Helpful vote
R M wrote a review Apr 2020
Dubai, United Arab Emirates93 contributions54 helpful votes
Good clean rooms (excellent bed) and nice facilities. Breakfast is good with a wide choice of more local and western food. Location is a little way from town centre and main tourist sites, but it's really not a difficult problem.
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Date of stay: January 2020
Sleep Quality
Trip type: Traveled
1 Helpful vote
Response from ShangriLaGuilinMgmt, General Manager at Shangri-La Guilin
Responded Jun 30, 2020
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kewal d wrote a review Feb 2020
Kiyosu, Japan257 contributions29 helpful votes
It was our first time to stay at Shangrila chain, but the experience was nothing less than exceptional. Hotel itself has a small zoo with ostrich and birds. From the room, the famous karst landscape is visible with river in foreground. Great food, hotel amenities and shows in the evening. Its easy to call Didi to travel anywhere within 5 minutes.
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Date of stay: December 2019Trip type: Traveled
Response from ShangriLaGuilinMgmt, General Manager at Shangri-La Guilin
Responded Jun 30, 2020
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$96 - $118 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Shangri-La Guilin
Which popular attractions are close to Shangri-La Guilin?
Nearby attractions include Riyue Shuangta Cultural Park (1.8 miles), Sun and Moon Pagodas (1.8 miles), and Lijiang Folk Customs Garden (0.6 miles).
What are some of the property amenities at Shangri-La Guilin?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Guilin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Guilin?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shangri-La Guilin?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Guilin?
Conveniently located restaurants include Kali Mirch (black pepper) Indian Cuisine, Mcfound(Qixing Road), and Chunji Roasted Goose Restaurant (Zhongshan Road).
Are there opportunities to exercise at Shangri-La Guilin?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Shangri-La Guilin have airport transportation?
Yes, Shangri-La Guilin offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Guilin?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Guilin offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-La Guilin?
Many travelers enjoy visiting Xiaoyao Building Site (1.7 miles), Eighth Route Army Guilin Office (0.8 miles), and Jingjiang Royal Residence (1.0 miles).