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No.111 Huancheng North Second Road, Guilin 541004 China
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Traveler (2508)
Room & Suite (399)
Dining (129)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Guilin
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 771 hotels in Guilin
Location
Cleanliness
Service
Value
Travelers' Choice
Everyone needs a place to lay their weary head. For travelers visiting Guilin, Shangri-La Hotel Guilin is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Shangri-La Hotel Guilin makes it easy to enjoy the best of Guilin.
Rooms at Shangri-La Hotel Guilin offer a flat screen TV, air conditioning, and a minibar providing exceptional comfort and convenience, and guests can go online with free wifi.
A concierge and room service are some of the conveniences offered at this hotel. A pool and an on-site restaurant will also help to make your stay even more special. If you are driving to Shangri-La Hotel Guilin, free parking is available.
Nearby landmarks such as GuiLinShi ZhengYang Lu BuXingJie (1.4 mi) and Guilin ZhengYang BuXingJie (ShanHu BeiLu) (1.5 mi) make Shangri-La Hotel Guilin a great place to stay when visiting Guilin.
When you’re feeling hungry, be sure to check out Pizza Park, Scoozi Bar, and Xi'an Steak House, which are some Italian restaurants that are popular with locals and out-of-towners alike.
If you are interested in exploring Guilin, check out one of the historic sites, such as Eighth Route Army Guilin Office, Jingjiang Royal Residence, and Xiaoyao Building Site.
Whether you’re traveling for business, pleasure or both, Shangri-La Hotel Guilin is sure to make your visit to Guilin one worth remembering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Kids club
Parking
Wifi
Hot tub
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast buffet
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Massage
24-hour security
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Languages Spoken
Chinese
Location
Full view
55Somewhat walkable
Grade: 55 out of 100
196Restaurantswithin 5 miles
118Attractionswithin 5 miles
Contact
No.111 Huancheng North Second Road, Guilin 541004 China
Name/address in local language
Getting there
Rental CarsSee all Guilin rental cars
4939Reviews12Q+A100Room tips
Reviews
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Popular mentions
+1
A standard Shangri-La hotel, with all the normal amenities. I'd been checked into a smoking room, which smelt strong of smoke but reception were quick to change me to a non-smoking room. I'd booked the Horizon room which gave me access to the lounge. I'm not sure if I would do this again. The lounge had 'happy hour' from 5pm - 7pm each day, where food and some drinks were served. Advertised as having cocktails, this wasn't the case and everything was put away at 7pm so it did not offer a place to relax with a drink or two for the evening! The room was spacious and the bathroom had a nice bath and shower. The breakfast served in the Horizon lounge was ok, but I was put off by people standing over the food and eating! Overall, an ok stay for anyone looking for the standard Western style Hotel. …
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Date of stay: April 2021Trip type: Traveled solo
Room Tip: Wouldn't recommend the Horizon lounge. Make sure you specify non-smoking room when you check in...
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Helpful
Response from Sophie Zhang, General Manager at Shangri-La Guilin
Responded Jun 9, 2021
Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your experience. We are very disappointed that we were not able to meet your expectations during your stay. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. In order to improve our service quality, it would be deeply appreciated if you would advise us of more details by dropping email at your convenience. Once again, thank you for your comments and we sincerely hope that we will have the opportunity to welcome you back to Shangri-La Hotel, Guilin in the future.
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We stayed at Shangri-La Guilin in late 2019 (pre-COVID). Our stay was exceptional. The hotel is large and well-equipped, and service was very good for the duration of our stay. - Getting there & around - We took a taxi from the airport. Guilin taxi drivers tend to be friendlier and easier to hail for Westerners when compared to their bigger-city counterparts. Some vehicles are older however, and do not have working seatbelts. The hotel offers transfers, and in reflection we probably would have liked to have booked one as we arrived quite late in the evening. As others have mentioned, the hotel is a little far from the main part of the city, with nothing particularly interesting within immediate walking distance. Some of the surrounding areas around the main road seem a bit run down (making the hotel feel a bit out of place), but there are also nicer developments and surrounds to the south of the hotel. This makes taxi or Didi the only meaningful choice to get around, which is mostly fine. - Rooms and service - We booked a room on the Horizon Club floor, and we recommend that you do the same. The Horizon Club is of a good size, with genuinely lovely staff members doing their best to make you feel at home. The spread offered each morning and evening is sufficient to eat if you're not venturing away for dinner, with good Western and Chinese options (including the local Guilin mifen; highly recommended). We also ate at Shang Palace downstairs, which was good but not amazing. In the Horizon Club, staff remembered our favourite food and drinks across our 4-night stay, always greeted us with a smile, and were genuinely pleased to be helping us out. The service alone is enough for a 5 star rating. We found that staff here speak better or similar English compared to those of 5 star Western chains in Shanghai. Rooms were decently sized and the views were gorgeous. The bed was certainly harder than other beds in Western hotel chains in China, but still comfortable. - Facilities and grounds - The hotel has aspects of a small resort, including on-site events such as singing and dancing, the petting zoo, and large landscaped gardens. Animals were quite well looked-after. I liked the pool and the gym was sizeable and well-equipped. The hotel puts a lot of effort into seasonal decorations, which was much appreciated. Ultimately, this is an ideal base from which to explore Guilin. The location is a bit away from the main city, but not inconvenient. Service was impeccable.…
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Date of stay: December 2019
Location
Cleanliness
Service
Room Tip: The Horizon Club rooms are worth the money
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Helpful
I went to Shangrila for an afternoon tea. When arrived at the cafe, I waited long before someone came to me. When I ordered a afternoon tea set, I was told that I need to book 24 hours in advance. So I asked for the menu, I was told that I’d better not order a la carte as I would have to wait at least 20 min! And recommended to go the the noodle counter. I insisted to see the menu which was a sheet of paper written only in Chinese, with poor choices... Disappointed I booked aftertoon tea for the next day... what a disappointment, I join a picture of how the tea was served (no choice of tea proposed...) and you can have an idea of the rest... 24 hours to have some pitiful cakes, some meagre sandwiches and some fruits (watermelon, honeydew melon, dragon fruit) Shame on you! Personnel were very nice and trying, obviously a problem of training and management.... Such a beautiful place with such a poor operation...…
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Date of stay: August 2020Trip type: Traveled with friends
Helpful
Response from , General Manager at Shangri-La Guilin
Responded Aug 17, 2020
Dear valued guest, Thank you for taking the time to share your experience and feedback on your recent stay with us. We regret that we were not able to meet your expectations when you were having your afternoon tea in the Lobby Lounge. We have taken notes of the comment and please accept my sincere apologies to you for the unsatisfactory experience. Rest assured that the corrective actions will be taken to rectify the situation in order to strive for better customer service in the future. Once again, thank you for sharing the comment and we sincerely hope that we will have opportunity to redeem ourselves and welcome you back to Shangri-La Hotel, Guilin. Yours sincerely,
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We had a family reunion there last September and it was the best experience ever! This hotel is not only with its excellent view and also their service is above and beyond. Staff, especially the lobby manager Sasa Luo . She has been incredibly friendly and helpful! She helped us with exactly what we are looking for and she has made our staying much more pleasant! And even more thanks to our cute bartender from Indonesia has gone out his way for our drinks and he really made us feel welcomed and definitely going back to his bar again! We are so delighted and appreciated.
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Date of stay: August 2020Trip type: Traveled with family
Helpful
We stayed in Shang ri la for two nights. Pros- large rooms , clean and comfortable. Cons - location is poor, food is below average , a lot of staff does not speak english . We had three meals andall of them were either tasteless , some items on menu unavailable . Would have been better if stayed at another hotel in city centre
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Date of stay: July 2020Trip type: Traveled with family
1 Helpful vote
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PRICE RANGE
$85 - $186 (Based on Average Rates for a Standard Room)
LOCATION
ChinaGuangxiGuilin
NUMBER OF ROOMS
439
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Claim Your Listing Frequently Asked Questions about Shangri-La Guilin
Which popular attractions are close to Shangri-La Guilin?
Nearby attractions include Lijiang Folk Customs Garden (0.6 miles), Riyue Shuangta Cultural Park (1.8 miles), and Sun and Moon Pagodas (1.8 miles).
What are some of the property amenities at Shangri-La Guilin?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Guilin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Guilin?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Shangri-La Guilin?
Conveniently located restaurants include Kali Mirch (black pepper) Indian Cuisine, Mcfound(Qixing Road), and Chunji Roasted Goose Restaurant (Zhongshan Road).
Are there opportunities to exercise at Shangri-La Guilin?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Shangri-La Guilin have an airport shuttle?
Yes, Shangri-La Guilin offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Guilin?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Guilin offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-La Guilin?
Many travelers enjoy visiting Xiaoyao Building Site (1.7 miles), Eighth Route Army Guilin Office (0.8 miles), and Jingjiang Royal Residence (1.0 miles).