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Park Hyatt Guangzhou

Traveler (631)
Dining (96)
Videos (4)
Certificate of Excellence

About

#17 of 3,763 hotels in Guangzhou
Location
Cleanliness
Service
Value
Certificate of Excellence
Park Hyatt Guangzhou is located in the heart of Zhujiang New Town, the city's gleaming Central Business District by the historic Pearl River -and in close proximity to the Zaha Hadid-designed Guangzhou Opera House, Guangdong Museum and the green expanse of Huacheng Square. Park Hyatt Guangzhou spans the uppermost floors of R&F Yingkai Square, a striking, faceted, 286-metre (938-foot) tall skyscraper by award-winning American architectural firm Goettsch Partners. Providing breathtaking 360-degree views of Guangzhou's skyline, including the iconic Canton Tower. Park Hyatt Guangzhou houses 208 contemporary guestrooms, including 36 luxury suites, with floor-to-ceiling windows providing breathtaking views of the city. Measuring between 52 square meters (560 square feet) and 260 square meters (2,799 square feet), the spacious, clean-lined rooms have a distinctly modern Asian feel, dominated by a back-lit lattice wood screen, wall art comprised of Chinese-character printing blocks, and a Chinese cabinet that opens to reveal a Nespresso coffee machine and mini-bar. Top of Park Hyatt Guangzhou, boasts a variety of drinking and dining venues offering carefully crafted food and wine with spectacular city views. The overriding ethos of the hotel's international culinary team is to offer fresh seasonal ingredients, prepared simply, authentically and with enthusiasm.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Banquet room
Meeting rooms
Spa
Rooftop terrace
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Air conditioning
Housekeeping
Minibar
Flatscreen TV
Room service
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Hotel links
Visit hotel website

Location

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271Reviews
7Q+A
18Room tips
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Popular mentions
Everything was above expectation. Amenities in room and public spaces are of top quality. Everything is there to make your trip as comfortable as possible. The staff level of English is also very good.
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Review collected in partnership with Hyatt Hotels
Response from Park_Hyatt_GZ, Guest Relations Manager at Park Hyatt Guangzhou
Responded 4 weeks ago
Dear Nadine, Thank you very much for your review and positive comments following your stay at Park Hyatt Guangzhou. I am very thrilled to read that you have enjoyed your stay with us and particularly “the Hyatt care” provided by our colleagues. As a team, we are always strive to create unique and memorable experience for our guests. Thank you so much for your recommendation and we would be honored to welcome you back on your next visit to Guangzhou.
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Thank you all at Park Hyatt for a wonderful welcome and stay, unfortunately it was only one night. Spa has exellent massages, great atmosphere. We cannot fault, great breakfast, we were disapointed we didn't have a chance to enjoy the restaurant due to other commitments, next time... Did I mention the views.. :o)
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Review collected in partnership with Hyatt Hotels
+1
This is my 2nd trip to Guangzhou, but first time at Park Hyatt. The hotel located in the new city, just across the river from Canton tower, and next to shopping malls. The concierge is very helpful with restaurant recommendations and transportation (thanks the lady for warning us about fake money trick of the taxi driver). Breakfast is great, you can order hot dishes from the kitchen and choose the cold dishes from the buffet line. The lobby on 65floor has a great view of Guangzhou skyline & Canton Tower. The room is spacious, even with extra bed. Nice bathroom equipment. There are free shuttle to go to/from Canton fair with cold water, chocolate bar, cold towel on the bus.
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+1
On the exterior the building is a tall and modern architecture. It seems to be one of the tallest buildings around modern Guangzhou. Has excellent views of the canton Tower from the hotel lobby and lounge. The hotel interiors is built in a classy and a modern design concept. The hotel reception lobby is very well conceptualised and located on the 65th floor of the building with excellent views of the city skyline on all 4 sides. The breakfast is also available on the 65th floor in the Italian restaurant with great views of the city. Breakfast was well laid out and offers a good variety for vegetarian guests as well. The rooms are well laid out and comfortable with stylish interiors and spacious bathrooms. Talking about the gymnasium the hotel has a Great gym with state of the art lifefitness equipment. I enjoyed my work out on two occasions there. I am positive to select this hotel again in future.
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I stayed from 29 May to 31 May. Some of the front desk and concierge staff were not as professional and competent as expected from staff at Park Hyatt. When I asked to upgrade my room to a suite upon check-in, the front desk clerk did not take the time to explain the options I had. He also did not explain the particulars of the deposit he was taking --- merely giving me a lump sum amount to charge to my card. I had to ask for the particulars of how that amount was calculated and asked questions to confirm that it was a deposit, and not a charge. On 30 May, rather than provide me with simple information about the local post office that I asked for, front desk staff referred me to Concierge and the Concierge INSISTED I give him time to make enquiries with the hotel’s courier for one hour. After multiple follow ups and frustrating interactions, and more than 5 hours, I was provided more than double the price I was quoted to send my items, which I repeatedly informed them had to be sent that day and which I did not mind sending myself at the post office and which I expressed I wanted to take to the post office early in the day. After confirming the price of the courier in more than 1 frustrating interaction with the Concierge, I was advised past 4pm that the price to send them was suddenly more than double the quoted price (and more than 4x the value of the items). This was too late in the day for me to get to the post office before it closes. I eventually had to take a taxi to return my items at the store where I bought them that evening. When confronted about the anxiety caused to me the whole day, staff from both front desk and concierge merely provided the excuse that the courier gave the wrong information and the staff ‘tried his best.’ as if I run a hotel school for the staff and am obliged to allow them the freedom to see what they can achieve with their best with no commitment to service. To add insult to injury, after I checked out and went to the lobby restaurant for a late lunch before my evening flight, I overheard a female front desk staff say in Mandarin that ‘that person has come back again’ as I was crossing the lobby, probably not realising I knew enough Mandarin to understand what she said. I commend the housekeeper assigned to my room, who was very efficient, professional, and had impeccable manners. The manager at the breakfast buffet (in a black pant suit) was likewise efficient, helpful, and very polished.
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Review collected in partnership with Hyatt Hotels
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PRICE RANGE
$231 - $404 (Based on Average Rates for a Standard Room)
LOCATION
ChinaGuangdongGuangzhou
NUMBER OF ROOMS
208
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