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The Ritz-Carlton, Guangzhou

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3 Xing An Road, Pearl River New City, Tianhe District, Guangzhou 510623 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3142)
Dining (650)
Room & Suite (327)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Guangzhou
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 3,981 hotels in Guangzhou
Location
Cleanliness
Service
Value
Travelers' Choice
Situated in the new CBD Pearl River New City of Tianhe District, The Ritz-Carlton, Guangzhou is a luxury destination in the hub of Southern China. With 40 minutes drive from Baiyun International Airport and ten minutes from Guangzhou East Railway Station, our Guangzhou hotel provides travel routes to various destinations in China, including direct trains to Hong Kong which take less than two hours. A series of new city landmarks such as Guangzhou Opera House and Guangdong Museum are at just steps away from the hotel. An extensive health club and The Ritz-Carlton Spa(R) rejuvenate body and mind, while The Ritz-Carlton Club(R) Level anticipates guests' needs with its dedicated personalized service. The Brand-New Club Lounge offers premium hospitality experience. Guests who are staying at the Club Level can also look forward to extraordinary gastronomical treats with the Club Lounge’s new open kitchen concept, entitling them to exclusive food and beverage privileges for up to five times a day. The Residences at The Ritz-Carlton, Guangzhou features 91 luxury serviced apartments of one to four bedrooms in size.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
Chinese
Hotel links
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Popular mentions
cbek99 wrote a review May 2021
2 contributions
Check-in at the lounge took 30 minutes and we weren't even offered water. The F&B offerings during my stay were not particularly tasty or fresh compared to another RC lounge in China I visited. Being a hotel in Guangzhou, we were thoroughly disappointed with the dim sum items at breakfast. The sogginess and blend taste made me question whether the food was indeed made in-house. Many staff members at the lounge were aloof to guests and unfamiliar with local tourism. Not worthy of a Forbes 5 star rating and the price at all.
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
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Response from Matthias Vogt, General Manager at The Ritz-Carlton, Guangzhou
Responded 3 weeks ago
Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou, and taking the time to share with us your feedback. I am regret to learn from your feedback that the overall experience in the hotel was below expectations. Please allow me to sincerely apologize for the unexpected service and food quality in the Club Lounge. We are a company that believes listening to our guests is of utmost importance, especially in today’s competitive environment. Please be assured that we will take immediate action with the team in terms of the service and food to ensure we deliver a truely Ritz-Carlton experience to our valued guests. We appreciate your patronage to our hotels and once again, thank you for letting us know your expectations. We look forward to serving you with a more personable experience. Best regards, Matthias Vogt General Manager
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Steve wrote a review May 2021
1 contribution
I am writing this review to especially thank the Ritz-Carlton Guangzhou for their exceptional service this past weekend. Celebrating our engagement several months ago and returning this weekend for an anniversary and special event, their hotel staff never ceases to amaze us. Having traveled throughout the world and living in hotels almost full-time, the Ritz-Carlton Guangzhou clearly stands above the best. Whether it was the smiles of the staff in the club lounge who greeted us by name and made sure everything was perfectly prepared to placing greeting cards and special items in our room, no detail was overlooked. I especially would like to recognize Juno, Aurora, Molly, Lisa, Judy, Naddi, Yisa, Noah and Mont for all their hard work and apologize if I accidentally failed to mention everyone. Their hotel rooms are exceptional and the views of the Pearl River and Canton Tower are phenomenal. Their food is among the best in Guangzhou and the gym and outdoor pool are welcome and relaxing additions. Business today can often be impersonal with clients treated as numbers or accounts rather than welcome guests or even family. The Ritz-Carlton Guangzhou breaks this mold and is the ideal model all other hotels should look towards as their goal. It is therefore no wonder the Ritz-Carlton Guangzhou is the hotel my wife and I will always choose and we look forward to returning again and again.
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Review collected in partnership with 单个酒店
Date of stay: May 2021Trip type: Traveled as a couple
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Response from Matthias Vogt, General Manager at The Ritz-Carlton, Guangzhou
Responded 4 weeks ago
Dear Valued Guest, Thank you for the love and trust from you in The Ritz-Carlton, Guangzhou and taking the time to share with us your comments. I am delighted to hear that you enjoyed the stay with us. The genuine care delivered from our team to you is what our hotel values most while we have been spending much time and efforts to provide the training to all our Ladies and Gentlemen. Once again, I thank you for your recognition on our products and services. We look forward to welcoming you back in the not too distant future. Best regards, Matthias Vogt General Manager
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tituslee87 wrote a review May 2021
China10 contributions1 helpful vote
Had a short birthday trip to Guangzhou and after comparing with other hotels, I decided to experience the legendary “ladies and gentlemen serving ladies and gentleman” service. Ended up in Ritz-Carlton Guangzhou and I must say my choice was right. Thank you Desmond for the room arrangement and upgrade. Thank you Lily, Helen and Cici for the wonderful surprise during turn-down service. Your attention to details gave me the “wow” factor and definitely live up to the legendary Ritz-Carlton service.
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Review collected in partnership with 单个酒店
Date of stay: May 2021Trip type: Traveled as a couple
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Response from Matthias Vogt, General Manager at The Ritz-Carlton, Guangzhou
Responded 4 weeks ago
Dear Valued Guest, Thank you for taking the time to give us your feedback via TripAdvisor. We are very appreciated to learn that our attentive service delighted your stay with us, which is what The Ritz-Carlton brand working towards and we will also surely share your compliments with the team. Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future. Best regards, Matthias Vogt General Manager
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WishingApple wrote a review Apr 2021
1 contribution
Congratulations to the ladies and gentlemen of the Ritz-Carlton, GZ for consistently personalized, superb service! The hotel is impeccably maintained, with protocols to ensure a healthy, enjoyable stay. My original post was edited and still too detailed, so this is the short and sweet version. Happy Travels :)
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Date of stay: April 2021
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Response from Matthias Vogt, General Manager at The Ritz-Carlton, Guangzhou
Responded Apr 24, 2021
Dear Valued Guest, Good Day! Thank you for choosing us as your home away from home in Guangzhou and taking the time to share your feedback. We are pleased to know that you enjoyed the stay and  proud to hear that you are very satisfied with the genuine care and personalized services provided by our Ladies and Gentlemen. Your feedback endorses the professionalism and courtesy of our team and I will surely share with our Ladies and Gentlemen. Once again, I thank you for your recognition on our products and services. We look forward to welcoming you back in the not too distant future. Best regards, Matthias Vogt General Manager
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nz_jj wrote a review Apr 2021
Shanghai, China35 contributions60 helpful votes
As usual, the Ritz Carlton does not disappoint. From the moment you are welcomed at the front lobby, quickly whisked away to the opulent club lounge and before you know it you have a glass of Marlborough Sauvignon blanc in your hand. Special thanks to Maddy in the Club Lounge, your attentiveness and service goes over and beyond, well done! Highly recommend this hotel for business or leisure, you will not be disappointed! They are currently renovating their rooms and look forward to seeing the results soon!
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Date of stay: April 2021Trip type: Traveled on business
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Response from Matthias Vogt, General Manager at The Ritz-Carlton, Guangzhou
Responded Apr 25, 2021
Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. I am delighted to hear that you enjoyed the stay with us and I am proud to know that Maddi from Club Lounge did a great job in providing the outstanding service to you, which once again enhanced the Ritz-Carlton Culture of delivering personal service to our guests. Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future. Best regards, Matthias Vogt General Manager
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PRICE RANGE
$167 - $286 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
广州丽思卡尔顿, 广州富力丽思卡尔顿, ritz carlton hotel guangzhou, ritz guangzhou, ritz-carlton guangzhou, guangzhou ritz carlton hotel
FORMERLY KNOWN AS
The Ritz-Carlton Hotel Guangzhou
LOCATION
ChinaGuangdongGuangzhouZhujiang Xincheng / East Railway Station / Tianhe District
NUMBER OF ROOMS
351
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Frequently Asked Questions about The Ritz-Carlton, Guangzhou
Which popular attractions are close to The Ritz-Carlton, Guangzhou?
Nearby attractions include Guangdong Museum (0.1 miles), IFC (Guangzhou International Finance Centre) (0.3 miles), and Mall of the World (0.04 miles).
What are some of the property amenities at The Ritz-Carlton, Guangzhou?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Ritz-Carlton, Guangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Guangzhou?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Guangzhou?
Yes, parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Guangzhou?
Conveniently located restaurants include FOODS restaurant (The Ritz-Carlton Guangzhou), LIMONI (The Ritz-Carlton, Guangzhou Hotel), and Lai Heen (The Ritz-Carlton Guangzhou Hotel).
Are there opportunities to exercise at The Ritz-Carlton, Guangzhou?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does The Ritz-Carlton, Guangzhou have an airport shuttle?
Yes, The Ritz-Carlton, Guangzhou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Guangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Guangzhou offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Guangzhou?
Many travelers enjoy visiting Temple of the Six Banyan Trees & Flower Pagoda (Liurong Temple) (4.3 miles), Huaisheng Mosque (4.4 miles), and Archaeological Site Museum of Nanyue Palace (3.7 miles).