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Crowne Plaza Guangzhou City Centre

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#7 of 3,048 Hotels in Guangzhou
Certificate of Excellence
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Crowne Plaza Guangzhou City Centre
Crowne Plaza Guangzhou City Centre
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432 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Guangzhou City Centre
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Showing 310: English reviews
Bali
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 21, 2015

I had a mixed experience here. The rooms are big, nicely designed, with amazing views. The bathrooms are large and luxurious. The breakfast buffet was wonderful, offering a huge variety. My only problem with the hotel was the service- the staff just seemed a bit vague and disinterested. I requested 2 pillows and was brought 1. Room service tray wasn't... More 

Helpful?
2 Thank Handfootwoman
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear handfootwoman, We appreciate you taking the time to offer your feedback. I am very disappointed to hear of the series of frustration that you experienced. Especially from the service you received at the Concierge as well as the Health Club Staff. This is clearly not the impression we hope for you to leave with. I hope we can rectify... More 

Melbourne, Australia
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 6, 2015 via mobile

Stayed here in my 1st trip to Guangzhou in Dec 2014. Excellent service. Comfortable rooms in my case it was a suite. Had a a great view of the city from my bath tub! Great layout! The bed was extremely comfortable with very high thread count. Had lunch/business meeting at the restaurant.. Which was very nice. The food was fresh... More 

Helpful?
Thank Randolf W
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear RandolfW, Thank you for taking the time to offer your great feedback. I am delighted to hear that you had such a pleasant stay. We are pleased to have had you return to Crowne Plaza and thank you for your loyalty. We look forward to welcoming you back on your next visit to Guangzhou! Kind regards, Jenny MacDonald -... More 

Dubai
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 4, 2015

I always love to stay in this hotel for the fact that they know how to take very good care of people with Gluten and Lactose intolerance. The Bar and Western Restaurant Manager Mr.Franssen knows exactly what people with these intolerance need. I again did not inform them in advance about my Gluten Intolerance and at the time of Check-In... More 

Helpful?
2 Thank Abbas H
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Abbas H, It is such a pleasure to receive your glowing feedback. It is so great to hear that you had such a great dining experience and that we were able to accommodate not only your dietary restrictions but also giving you the comfort of dishes from home as much as we can. I will be sure to pass... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 24, 2015 via mobile

1) Excellent Hotel. 2) Very Clean and smells brilliant as you enter the hotel. 3) Excellent, Helpful and curtious staff. 4) Has a family mart and Mc Donald's close to it. 5) Good food 6) Being an IHG member allowed me a later check out. 7) Gives you a safe feeling.

Helpful?
Thank Kumail B
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Kumail B, Thank you for your great feedback! I am so pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn More 

Taicang, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 21, 2015

pre-booked the room and was fobbed off when they tried to downgrade me. don't eat in the HAOCHI restaurant. Wrong food brought to table, food was cold. for the star rating of this hotel it does not deserve it. Won't be coming here again.

Helpful?
Thank bob a
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear bob a, I am very sorry to receive this review and disappointed to learn that you have left with a bad impression of the Crowne Plaza Guangzhou City Centre. At your convenience please contact me directly with additional details so I may be able to investigate what happened. I hope we can find a way to make up for... More 

Geel, Belgium
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed May 21, 2015

Having stayed in this hotel before, we chose it again for the location as we were visiting China Replas in Guangzhou and planned on staying several days at he same hotel to explore and have meetings. Upon arrival it showed that our booking for the club room(s) was not entirely understood and it took a lot of convincing and management... More 

Helpful?
Thank Ivan W
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Ivan W, I would like to thank you for taking the time to offer your feedback. Its nice to hear that you enjoyed the majority of your stay, but I am disappointed to learn that you have a difficult encounter with a member of our staff. Please feel free to contact me directly if you would like to discuss... More 

2 reviews
5 of 5 stars Reviewed May 19, 2015 via mobile

I stay in a club room on the 51 floor , amazing view,.the 56 floor club lounge is great and inviting for an afternoon break or little happy hour snack. best service and very welcoming staff, I would visit crown plaza again for sure.

Helpful?
Thank Zeev K
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Zeev K, Your feedback is so important to us and we are so thrilled to receive your great comments. The entire Club Floor team is so pleased that you enjoyed your time there and we are all so happy that you enjoyed your stay. We look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre. Kind... More 

Cairo, Egypt
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 19, 2015

A spectacular hotel in Guangzhou China. My room was in the 42nd floor where I could watch the whole beautiful city from the window. The service is more than great. The staff is friendly and the swimming pool is fantastic.

Helpful?
1 Thank W_Raafat
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear W_Raafat, Thank you so much for taking the time to offer your great feedback. We are happy to hear that you enjoyed your stay from the room to all of the amenities. It will be our absolute pleasure to welcome you back in the future. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn More 

Wollongong, Australia
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 18, 2015

Would like to thank the Guest Relations Manager Jenny and your wonderful team at your hotel. It makes a big difference staying at a hotel where you are made to feel welcome and the staff is faultless. The hotel is situated in a great part of town. Next time I need to see more :-) A big congrats goes out... More 

Helpful?
Thank JazzbabyAustralia
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear JazzybabyAustralia, What an absolute pleasure it is to receive such a glowing review. On behalf of myself and my entire team we were delighted to have you staying with us and we hope we were able to make you feel like at home away from home. Like you mentioned it was a very busy time for you so we... More 

Beirut, Lebanon
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 15, 2015

Stayed on the executive floor with access to the lounge. Everything was very good, service, food, the waiters speak good english and are well trained. The room was clean. The only thing they couldn't do is arabic food. Hommos and moutabbal were a lot of tahina and little hommos or aubergine. Met the arabic chef, a young egyptian , not... More 

Helpful?
Thank dany5292
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Dany5292, We truley appreciate you feedback and your kind comments regarding the service and your stay. Regarding your feedback about our Arabic Food station at the buffet I will pass your suggestions to our chef and hopfully we can make improvements for your next stay. We look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre.... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The new Crowne Plaza Guangzhou City Centre is an exclusive international 5-star hotel located on Huanshi Road East, the heart of downtown’s bustling commercial and shopping district. An airport express bus station is located at the hotel’s entrance, 7km to Guangzhou East Railway Station and walking distance 200m to Guangzhou Metro Station. The hotel features 460 well appointed guest rooms and suites with an extensive city or greenery view. Complimentary wi-fi and a collection of specialty pillows are on offer. Club floors with 73 rooms and suites offer personalized service and additional privacy for the needs of today’s busy executives. In addition, three superb restaurants and a lobby lounge are on offer, including Baiyuelou, a popular Cantonese restaurant featuring organic, fresh and healthy specialties; Fresh, all-day international dining hosted by engaging chefs in show-kitchens offers a lavish buffet selection; Hao Chi, a casual Asian restaurant, serving exquisite dim-sum, hand-made noodles and a variety of delicate snacks; and the Lobby Lounge, offering a relaxing atmosphere where guests can enjoy a variety of cocktails, fine wines and beers, as well as an array of your favorite appetizers. Over 2,000 sq meters of meeting space includes a 985 square-meter pillar-less Crystal Ballroom with an impressive 9 meter high ceiling. The Pearl Ballroom, Diamond Boardroom and 9 Jade function rooms feature state-of-the-art audio-visual equipment. ... more   less 

Additional Information about Crowne Plaza Guangzhou City Centre

Address: NO. 339 Huanshi East Rd, Guangzhou 510095, China
Location: China > Guangdong > Guangzhou
Price Range: $115 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Guangzhou City Centre 4.5*
Number of rooms: 460
Reservation Options:
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Also Known As:
Crowne Plaza Guangzhou City Centre Hotel Guangzhou
Guangdong International Hotel
Guangdong International Guangzhou
Hotel Style:
#7 Luxury Hotel in Guangzhou
#10 Romantic Hotel in Guangzhou
#11 Business Hotel in Guangzhou
#52 Best Value Hotel in Guangzhou
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