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Four Seasons Hotel Guangzhou

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No.5 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Seasons Hotel Guangzhou
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 4,045 hotels in Guangzhou
Location
Cleanliness
Service
Value
Travelers' Choice
An icon of high style, Four Seasons Hotel Guangzhou occupies the top third of the 103-storey International Finance Center (IFC) Guangzhou. The Hotel soars above the Pearl River in China’s third largest metropolitan area and economic powerhouse, and sits between the Pearl River and the business district of Tianhe in a vibrant new area known as Zhujiang New Town, a destination rich in chic shops and restaurants. The city’s most iconic cultural institutions, including Guangdong Museum and Guangzhou Opera House, are just a short stroll away. Offering 344 guest rooms, seven restaurants and bars, the city’s top meeting spaces and the exclusive Hua Spa, Four Seasons is at the very heart of the Central Business District (CBD). In hotel rooms set between floors 74 and 98, guests will find beautifully appointed interiors lit by floor-to-ceiling windows and unobstructed views of the Pearl River, the urban spectacle below, and the curvaceous Canton Tower across the river. Ultramodern, elegant and dotted with original works by local and international artists, the guest rooms feature all the comforts and conveniences for which Four Seasons is renowned. With seven dining and entertainment venues, Four Seasons Hotel Guangzhou is an enticing location for gourmet cuisine, impeccable service and see-and-be-seen atmosphere. The Atrium in the 70th floor hotel lobby, is perfect for afternoon tea, light fare, and cocktails throughout the day with spectacular view of the city. Yu Yue Heen on the 71st floor is a Michelin one-starred Chinese restaurant for two consecutive years. 72nd floor Caffe Mondo is an Italian-inspired all day dining restaurant, featuring sumptuous buffet and an array of authentic Italian delicacies. Kumoi on the 72nd floor expertly prepared teppenyaki, yakitori, sushi, sashimi and other contemporary Japanese dishes. 99th floor Tian Bar offers innovative cocktails, ideal wine pairings and liquors, and 100th floor seafood and grill restaurant Catch crafts exquisite cuisines in light French style. Escaping the urban din 69 floors Hua Spa is the perfect place. The adjacent 24-hour Fitness Center is equipped with state-of-the-art gym equipment, and a stunning 25 metre (82 foot) infinity pool overlooks the city with a windowed poolside relaxation terrace. With formal and flexible event space, the hotel can accommodate banquets from 10 to 720. The Executive Lounge at Four Seasons Hotel Guangzhou is also open daily, boasting its own private meeting space, concierge services and daily breakfast, refreshments and cocktails on the 99th floor.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Paid public parking on-site
Parking garage
Wifi
Hot tub
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Wine / champagne
Rooftop bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Massage
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
Umbrella
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Luxury
Languages Spoken
English, Chinese
4334Reviews11Q+A100Room tips
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Popular mentions
oceanicind wrote a review Nov 2021
1 contribution
Lovely and amazing hotel to stay and enjoy lovely guangzhou, highly suggested to chose this place. The must stay place to even enjoy the beauty nights with marvelous canton tower views… won’t retreat it
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Review collected in partnership with Four Seasons
Date of stay: November 2021
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Trip type: Traveled on business
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Campsay upon Crooked wrote a review Oct 2021
Orange Cove, California335 contributions26 helpful votes
+1
The hotel industry in Guangzhou has a special place in my mind. I always find the hotels in Guangzhou the best in China, and it is only in this city we can experience the fullest of many brands. Therefore, I tend to wait and not to conclude that a particular brand is upsetting no matter how unpleasant my experience is in their properties. Instead, I am more inclined to assume that they are merely problems in that particular hotel in that particular city; nothing to do with the brand overall. I believe that I can only have a reasonable conclusion on a specific brand after experiencing its fullest charm, which is nearly always to be found in Guangzhou. Therefore, I was very eager to explore the Four Seasons hotel in Guangzhou. I have long heard of the big name of Four Seasons, with some experienced hoteliers even rating it to be the finest brand on earth. However, I always struggled to understand how it earns such fame, having visited its properties in Macau and Shenzhen. Because of this, I scheduled my visit to Four Seasons Guangzhou to find an answer, and I could indeed find an answer. "Unlike other top hotel brands, the rooms in Four Seasons are particularly warm and homey", said one of my favorite hotel KOLs. I initially could not understand how that could be: if a hotel is like my home, doesn't it mean the hotel is so ordinary and, to some extent, coarse? I believe what makes a hotel different from our ordinary home is the sense of refreshment. Therefore, I had always been puzzled why my favorite KOL loves Four Seasons so much, given how "homey" it is. It is only after visiting Four Seasons Guangzhou I realize why. The sense of home in a truly Four-Seasons Four Seasons hotel is different from that in our ordinary home. It does not fancy any particular interior design style (if we do not regard this lack of style as a style) or any obvious design theme. All the details are so ordinary to the extent that they are common in our home. However, when all these commonly found elements come together, they form a unique sense of refreshment, calm, peacefulness, mind-openness, and coziness that are not common. Furthermore, perhaps thanks to the many ordinary elements, the room, despite being filled with all the qualities described above, looks so friendly and warm. This is precisely why Four Seasons is so special: all the details that cannot be more ordinary come together and trigger a chemical reaction that generates a vibe that cannot be more special. It is so familiar, but refreshing; so ordinary, but never boring; so adorable, but never pressurizing. This interior design masterpiece is perhaps only to be found in Four Seasons. Everything is at a perfect balancing point; a little bit more or less would ruin that entire vibe. Four Seasons can skillfully maintain itself just at that point, which is an achievement to be proud of. I find the services at Four Seasons Guangzhou very fine as well. I want to thank Yellow and Neil in particular, the two gentlemen who helped me with my check-in. As mentioned in my review about White Swan Hotel in Guangzhou, I find there a dilemma for most front-operation hoteliers in East Asia. If they behave so softly, many people may find them so girly (which is fine for me but not for the people under the strong influence of traditional East Asian gender stereotypes). Meanwhile, if they behave so firmly, many people may easily find them rude. Therefore, it is always challenging to be an exceptional male front-operation hotelier in East Asia. However, both Yellow and Neil manage to find the very right balance. They are gentle but not girly; confident and helpful but not rude. Therefore, please continue to stay in the industry to help us train more amazing male hoteliers like you, Yellow and Neil! The services at Four Seasons Guangzhou are very fine. Still, I would not describe it as exceptional like how I described its Mandarin Oriental and Ritz-Carlton peers in Guangzhou. This is because I could still spot several issues that I would not expect from a Forbes five-star. The first problem is that some uncivilized guests were let free to cut the queue during check-in. I understand that the major fault is with those guests, whose behavior made me doubt whether they had finished even kindergarten or not (and, unfortunately, I found this sort of guest particularly abundant in Four Seasons Guangzhou). However, a hotel on this level should have had some queue management at the very least. The second issue is more straightforward – I called the hotel about a TV problem, and the operator told me they would look at it and asked me to wait, but I ended up waiting for one hour. Total disrespect for guests' time. These two issues would initially be quite severe in my mind, but I ended up not terribly bothered by them: Neil very patiently and sincerely talked to me after he realized these issues and promised he would look into them to make sure they would not happen again. I am convinced that Neil did stick to his promise – at least I could no longer spot any of these two problems by the second time I stayed at Four Seasons Guangzhou. There was one problem that I forgot to mention to the hotel though. That was an even more minor problem but not something to tolerate from the perspective of a hotel aiming to be the finest. It is about the concierge. Upon check-out in my first stay, I called the concierge to ask one very simple question – any bookstore nearby. However, the lady on the other side of the phone was surprisingly unhelpful in front of this very simple question. She told me there was a book booth nearby. I asked her whether that was the small booth in the shopping mall, and she said she did not know. Then, she stopped speaking. I knew that booth, which was not a store at all, so I asked if she knew if there was any other alternative, and she told me to Baidu by myself. I found her responses a bit too helpless, so I thanked her to end the conservation. She did apologize, though in a very passive and mechanic way, for not being able to help me. However, knowing that she did not help, why didn’t she take any action other than apologizing? I guess the duty of the concierge is to help guests with their local needs, and if they cannot help immediately, they find a way to help. Therefore, this concierge conversation was highly unprofessional, which sounded more like me asking a passerby instead of a concierge. Not a big deal, but I honestly did not expect that to happen in Four Seasons. Because of this set of minor issues, some resolved while some I do not know whether has been resolved or not, I would abstain from describing the services at Four Seasons Guangzhou as flawless. Despite all these minor problems, overall, I still find Four Seasons a very fine hotel and deserves to be ranked together with MO and RC to be the only three Forbes five-star in town. Also, after staying at this Four Seasons hotel, I finally understand from where this brand earns a fame as great or even greater than those brands I always love, like MO and RC.
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Date of stay: September 2021
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754858600 wrote a review Oct 2021
Yangjiang, China1 contribution
The facility of hotel is amazing and its location is excellent, which enable us to catch the view of Guangzhou downtown area, pearl river and Canton tower. Also, the service here is also fantastic and staff can help u promptly and interact with u sincerely and Cantonese cuisine served by Yu Yue Heen and French dishes by Catch are tasty.
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Review collected in partnership with Four Seasons
Date of stay: September 2021
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Sean W wrote a review Sep 2021
Singapore, Singapore15 contributions
Would like to express my sincere thanks for the service effort provided by the front office manager mr SHI , he was very attentive , although I experience some problems during my stay , but it was all covered up ! I appreciate his recovering service ! Thank you . Would come back for future for sure !
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Date of stay: September 2021Trip type: Traveled solo
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cbmr_on_tour wrote a review Sep 2021
Guangzhou, China1 contribution
This was our first time staying at the Four Seasons. We live in Guangzhou and often do “staycations” in the city or nearby Shenzhen to relax and unwind. Having stayed at many of the nicest hotels (Jumeriah, Sofitel, Langham, Hilton, Ritz, etc.) we can easily say that our time at the Four Seasons was the most fantastic experience we have had in over five years living in China. The staff made sure that every part of our stay was perfect — from the check in to our upgraded room, the exemplary service we received at Café Mondo and Tian Bar, and finally the check out as well. Sue, Camilla, Ivan, and also Antonio and Ariel from Tian Bar, all made us feel so welcomed and at ease. A friend of ours was visiting from Shenzhen and had a birthday, and the hotel went above and beyond to make that a special experience, with a cake, a handwritten card, a speaker for the room, and extra touches at the restaurant and the bar. We loved everything about our stay and will be returning soon!
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Review collected in partnership with Four Seasons
Date of stay: September 2021
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PRICE RANGE
$198 - $347 (Based on Average Rates for a Standard Room)
LOCATION
ChinaGuangdongGuangzhou
NUMBER OF ROOMS
344
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Frequently Asked Questions about Four Seasons Hotel Guangzhou
Which popular attractions are close to Four Seasons Hotel Guangzhou?
Nearby attractions include Guangzhou Opera House (0.2 miles), Guangdong Museum (0.3 miles), and Mall of the World (0.3 miles).
What are some of the property amenities at Four Seasons Hotel Guangzhou?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Four Seasons Hotel Guangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Seasons Hotel Guangzhou?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Four Seasons Hotel Guangzhou?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to Four Seasons Hotel Guangzhou?
Conveniently located restaurants include FOODS restaurant (The Ritz-Carlton Guangzhou), LIMONI (The Ritz-Carlton, Guangzhou Hotel), and 1920 Restaurant and Bar(Huachenghui).
Are there opportunities to exercise at Four Seasons Hotel Guangzhou?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Four Seasons Hotel Guangzhou have airport transportation?
Yes, Four Seasons Hotel Guangzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Seasons Hotel Guangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Seasons Hotel Guangzhou offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Seasons Hotel Guangzhou?
The staff speaks multiple languages, including English and Chinese.