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Hilton Guangzhou Tianhe

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#14 of 3,048 Hotels in Guangzhou
Certificate of Excellence
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610 Reviews from our TripAdvisor Community

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Showing 396: English reviews
Auckland Region, New Zealand
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The executive room was extremely thought out including a box with leads so you could plug your laptop in to the TV if you wanted to. It's a beautiful room with full floor to ceiling windows with nets and black out curtains. The wifi worked really well, lovely amenities, big separate shower & toilet and full bath. It was a... More 

Helpful?
Thank ellebee2000
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Dear valued guest, thank you for staying with Hilton Guangzhou Tianhe and thanks for your comments. It is a great honor to know that you are satisfied with our hotel ambience. It is true that our hotel is a perfect place for vacation where you could escape from the hustle and bustle life. Look forward to seeing you again soon! More 

Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

this Hilton chain offers free shuttle towards the train station going back to Hong Kong's Hong Hum station. please book through their friendly concierge. Restaurants are within walking distance. Going downtown shopping is a 3-minute taxi away.

Helpful?
Thank EXANSY
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thank you for staying with Hilton Guangzhou Tianhe. As you said, our hotel have a great location with metro station, train station as well as bug station nearby. We are looking forward to having you back with us soon! More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 3 weeks ago

Great service, very proactive staff, great facilities (including 24hr gym, executive lounge), no complaints. For the room rate I received for long stay, I cannot think of a better hotel in the same area

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 473ricky
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thank you so much for taking your time and sharing your feedback of your recent experience with us. We were delighted to receive your compliments of our hotel. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. Thank you again for staying with Hilton Guangzhou... More 

Kochav Yair
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hilton Tianhe is a great hotel, no doubt about it. Design, cleanliness, facilities all outstanding till it comes to food. The food in the main buffet restaurant was cold, not done properly (over cooked and dry) in many of the meat choices. in the Italian restaurant the food was excellent but the dish size could hardly feed a young... More 

Helpful?
Thank amirdavi
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

We appreciate your feedback following your recent stay with us. We sincerely regret that our food did not meet your expectations. We will keep monitoring our food and make improvement according to your feedback. . Thank you again for your comment and we hope you will consider staying with us again.We believe we would provide you with better food during... More 

Singapore, Singapore
Level Contributor
87 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had been to Hilton TianHe a couples of time in the past years. Its only this trip that I realized that the executive floor are not made the same. I stayed on both the 24th and 20th floor during this trip. If you want best amenities must take the executive floor on 24th floor. What the 24floor has have... More 

Helpful?
Thank sunbeamrn
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thank you for staying with Hilton Guangzhou Tianhe. We were delighted to receive your compliments of our executive room. Also, it's a great honor to know that you have supported us for many years. It is support from our customers that we could continually make progress and provide enjoyable experience for customers. We look forward to welcome you again on... More 

Ravensdale, Washington
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Sometimes you just need to get away from ordinary life in Guangzhou, and the Hilton was just the ticket for me! A beautiful room, big view, the pool, the sauna, nice restaurants, great service, close to good shopping, and a not exhorbitant price. Oh and nice jazz in the bar! I'll be back!

Helpful?
Thank redcayenne
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Great to hear you enjoyed your stay so much. I will be sure to share your gracious words with the team as they will be delighted to hear their hard work is paying off. I hope we have the chance to welcome you back again in the future. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We traveled from South Africa to Guangzhou - we enjoyed our stay at this hotel, friendly staff. delicious meals. Enjoyed their breakfast. Rooms are spacious and clean. Molly Mo was so welcoming and made us feels at home. 5 min walk to Guangzhou East Station next to StarBucks coffee. This is perfect. See you again soon :)

Helpful?
Thank Duduzile N
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your compliments of our food as well as the service of our staff. Also, we will let Molly... More 

kuala lumpur, Malaysia
1 review
2 of 5 stars Reviewed 4 weeks ago

Overall experience doesn't keep up to the prestige name and 5 stars status. i have stayed in many Hilton hotel and I think this is the worst I ever stayed. However, the breakfast has varieties of food but the service of staff again is not that helpful and could be rude especially the egg counter chef.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Yee Shin K
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

We appreciate your feedback following your recent stay with us. We sincerely regret that our hotel did not live up to your expectations. Thank you for your compliments of our food in breakfast. We will continually keep monitoring our food quality, meanwhile, we will also conduct effective trainings to our team members so as to improve our services. Besides, we... More 

The Marina, United Arab Emirates
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 11, 2016

a good customer experience with a very professional staff. I thank everyone for his dedication to make my stay very pleasant and enjoyable. The accommodation was great despite some issues with the AC to get the room temperature down. The executive lounge was perfect but would have preferred a broader wine selection and extended opening hours at night.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank PVerneuil
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thanks for your kind suggestions from your recent stay with us. We are updating our A/C system, so we believe we would provide you a better living experience during your next stay. Besides, we will keep monitoring our food quality and selection to meet our customers’ expectation. Again, thank you for choosing Tianhe Hilton. Hope to see you return again... More 

Hong Kong, China
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 10, 2016

This hotel used to be great when it first opened more than three years ago. It is greatly located, only a five minute walk from the Guangzhou East Railroad Station. What happened to it recently is mind boggling. The buffet breakfast used to be great and have very nice danish pastry and fresh juice...all that is history. The pool is... More 

Helpful?
Thank clubikon
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Just thank you for your kind comments about your recent stay with us. We do value your patronage of our hotel as a Hilton loyal guest. Regarding to food issue you mentioned, we will keep consistency of our food quality so as to meet customers’ expectation. Besides, we will monitor the water temperature of pool to provide customers with a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Conveniently located in Guangzhou’s central business district, Hilton Guangzhou Tianhe is just 40 minutes by road from Baiyun International Airport and a few minutes away from a transport hub that provides a 20-minute Metro ride to the airport, speedy train and bus links to Shenzhen and Hong Kong. The 498 spacious guestrooms and suites offer the very latest amenities and comforts designed to make your stay carefree and relaxing. Each room is tastefully decorated in contemporary design, while floor-to-ceiling windows provide unrivalled views of the city’s skyline. Wireless internet access, high definition TV and DVD player round out the Hilton vision of giving guests innovative retreats that embrace a sense of well-being ... more   less 

Additional Information about Hilton Guangzhou Tianhe

Address: No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
Location: China > Guangdong > Guangzhou
Price Range: $114 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Guangzhou Tianhe 5*
Number of rooms: 498
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Ctrip TA, Priceline, Hotwire, Expedia, Hotels.com, Odigeo, Agoda and Travelocity so you can book your Hilton Guangzhou Tianhe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Guangzhou Tianhe Hotel Guangzhou
Hotel Style:
#8 Family Hotel in Guangzhou
#9 Business Hotel in Guangzhou
#12 Spa Hotel in Guangzhou
#14 Luxury Hotel in Guangzhou
#18 Romantic Hotel in Guangzhou
#49 Best Value Hotel in Guangzhou
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