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Hilton Guangzhou Tianhe

#13 of 3,047 Hotels in Guangzhou
Certificate of Excellence
Hotel website
Name/address in local language
No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
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591 Reviews from our TripAdvisor Community

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Showing 388: English reviews
The Marina, United Arab Emirates
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

a good customer experience with a very professional staff. I thank everyone for his dedication to make my stay very pleasant and enjoyable. The accommodation was great despite some issues with the AC to get the room temperature down. The executive lounge was perfect but would have preferred a broader wine selection and extended opening hours at night.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank PVerneuil
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thanks for your kind suggestions from your recent stay with us. We are updating our A/C system, so we believe we would provide you a better living experience during your next stay. Besides, we will keep monitoring our food quality and selection to meet our customers’ expectation. Again, thank you for choosing Tianhe Hilton. Hope to see you return again... More 

Hong Kong, China
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel used to be great when it first opened more than three years ago. It is greatly located, only a five minute walk from the Guangzhou East Railroad Station. What happened to it recently is mind boggling. The buffet breakfast used to be great and have very nice danish pastry and fresh juice...all that is history. The pool is... More 

Helpful?
Thank clubikon
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Just thank you for your kind comments about your recent stay with us. We do value your patronage of our hotel as a Hilton loyal guest. Regarding to food issue you mentioned, we will keep consistency of our food quality so as to meet customers’ expectation. Besides, we will monitor the water temperature of pool to provide customers with a... More 

Hong Kong, China
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located right next to the Guangzhou East Rail Station and MRT station, where you will find an AEON Mall and a shopping arcade within 10 min walk. The staff worked hard to serve and courteous. The hotel is a hilton standard business property, though the water pressure of the shower will need great improvement as it... More 

Helpful?
Thank TravelQueenTC
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Dear valued guest, thank you for staying with Hilton Guangzhou Tianhe and thanks for your kind suggestions. We were delighted to receive your compliments of our service. Exceptional guest service is always the foundation of our brand promise. All of us try hard to make sure our guests have a rewarding stay. Regarding to the water pressure, we are updating... More 

Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Pathetic Rooms Contaminated Food : I ordered a congee through in-room dining, firstly it was delayed, secondly there was a insect inside, which their management claimed as it is usually found in rice, their kitchen is clean. Also the night manager says that they are short of staff in hotel as too much competition in Guangzhou among hotels. Their In-Room... More 

Helpful?
Thank Himanshu G
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thank you for staying with Tianhe Hilton. Please accept our sincere apologies for not being able to bring you a pleasant stay. We are so sorry that our front desk staff didn’t provide you with a courteous service. We have conducted effective trainings for our members to improve their working efficiency and quality. Besides, our customers can enjoy in-room dinning... More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

You can't fault this hotel. It's a great, five star hotel in a leafy area of Guangzhou. Staff are friendly and professional, restaurant is of a very high standard, breakfast is amazing! Room in the executive floors are spacious and well furnished with a fabulous view of the city.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kyle D
Aix-en-Provence, France
Level Contributor
165 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed June 18, 2016

The Hilton is roughly 10 minutes walking from the Guangzhou east railwaystation and you can see it from far away. Very luxious hotel with excellent service, friendly staff speaking english. Rooms are spacious,clean and well equipped. Many restaurants very near by. Breakfast buffet is good, but I have seen the like and thought the preparations they did before you were... More 

Helpful?
Thank Flying_Dutch137
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thank you for taking time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. We were delighted to receive your complements of our hotel ambience. Regarding to the 10-minute wait and slow food preparations, we have conducted trainings to our kitchen members so as to provide food efficiently. We kindly invite you... More 

Oakland
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed June 16, 2016

We arrived in Guangzhou after a long bus ride from Hong Kong. I'll never take the bus again as the train is far more enjoyable. That said crossing the border into mainland China is a fascinating and chaotic experience and a experience to remember. Happy to reach the hotel, the first impression is a modern building in an unremarkable neighborhood.... More 

Helpful?
Thank Adam C
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Dear valued guest, thank you for staying with Hilton Guangzhou Tianhe. We appreciate your feedback following your recent stay with us. We sincerely regret that the scented room made you feel uncomfortable. We have contacted engineering members to check the ventilation system so as to offer a clean and comfortable environment. We are going to replace the old facilities with... More 

Abuja, Nigeria
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 2, 2016

The room was a double room,very clean.Although sometimes the housekeeping plays pranks with cleaning,but once i expressed my displeasure at not cleaning well,it was cleaned immediately.Location was wonderful,you can everywhere easily.The concierge for me are the best.would help with nearly everything.from taking your goods in to helping you find a taxi and help tell the taxi where you are going... More 

Helpful?
Thank Ngunan A
Hilton Guangzho... T, 經理 at Hilton Guangzhou Tianhe, responded to this review

Thank you for taking time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us and our staff satisfied you immediately. We were delighted to receive your complements of our concierge. Thanks for your suggestions regarding the English level... More 

Beijing, China
Level Contributor
182 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed June 1, 2016

A great stay with great service from all the staff. Had an event in one of the meeting rooms which was excellent in all aspects comfortable and well appointed Guest room. Good command of English language which makes it easy. Location perfect.

Helpful?
Thank BeijingEye
Hilton Guangzho... T, 經理 at Hilton Guangzhou Tianhe, responded to this review

Thank you for staying with Hilton Guangzhou Tianhe and thanks for your comments. It is a great honor to know that you are satisfied with our hotel ambiance. It is true that our hotel is a perfect place for vacation where you could escape from the hustle and bustle life. We were delighted to receive your complements of meeting rooms... More 

Syracuse
Level Contributor
98 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 30, 2016 via mobile

Stayed at the Hilton Guangzhou Tianhe while visiting this southern Chinese city. The hotel is well situated in the Tianhe district, very close to shopping, restaurants and the Guangzhou East Railway Station. The hotel is apportioned with excellent rooms and dining, as one would expect with a Hilton, a spa and fitness center, and executive floors. The staff is very... More 

Helpful?
Thank Jstinziano
Hilton Guangzho... T, 經理 at Hilton Guangzhou Tianhe, responded to this review

Thank you for taking time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your complements of spa, fitness center as well as our staff. Thank you very much for your support. We... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Conveniently located in Guangzhou’s central business district, Hilton Guangzhou Tianhe is just 40 minutes by road from Baiyun International Airport and a few minutes away from a transport hub that provides a 20-minute Metro ride to the airport, speedy train and bus links to Shenzhen and Hong Kong. The 498 spacious guestrooms and suites offer the very latest amenities and comforts designed to make your stay carefree and relaxing. Each room is tastefully decorated in contemporary design, while floor-to-ceiling windows provide unrivalled views of the city’s skyline. Wireless internet access, high definition TV and DVD player round out the Hilton vision of giving guests innovative retreats that embrace a sense of well-being ... more   less 

Additional Information about Hilton Guangzhou Tianhe

Address: No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
Location: China > Guangdong > Guangzhou
Price Range: $118 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Guangzhou Tianhe 5*
Number of rooms: 498
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Ctrip TA, Booking.com, Hotwire, Hotels.com, Agoda, Travelocity, Expedia, Priceline and Odigeo so you can book your Hilton Guangzhou Tianhe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Guangzhou Tianhe Hotel Guangzhou
Hotel Style:
#8 Family Hotel in Guangzhou
#9 Business Hotel in Guangzhou
#11 Spa Hotel in Guangzhou
#13 Luxury Hotel in Guangzhou
#18 Romantic Hotel in Guangzhou
#50 Best Value Hotel in Guangzhou
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